Rated 1 out of 5 by disappointed This hotel needs a facelift urgently
Dirty room - damaged furniture- dirty wor out hallway - disrespectful saff at front desk
- shuttle driver driver drove right past us
good help getting lost papers returned
March 26, 2013
Rated 1 out of 5 by bobyy i got a rash
i got a rash when i was staying at your place
April 29, 2014
Rated 1 out of 5 by 12AMCHECKIN 2.5 hour wait for a midnight check in
This past week I arrived at your hotel to check in after a late night flight from the east coast to find that myself along with 20+ guests were unable to check into our rooms as they were still being cleaned.
I would understand if I had arrived for an early check in mid afternoon, but we were all arriving at your hotel at midnight. I proceeded to sit in your lobby for 2.5 hours until I was provided a room key.
Upon check in when I inquired how I was going to be compensated for the delay, they offered to comp my valet parking and I could have a late check out but that was all they could offer.The next morning I did receive an email from the hotel manager stating that they were lowering my room rate by 50%.
I will think twice before booking with this Starwood location again.
August 3, 2014
Rated 5 out of 5 by Breezin One of the best Westins
I'm so surprised to see the average 3.5 rating on this hotel because I've stayed here many times and it's consistently a top performer in my book. The staff are excellent - personable and always attentive to my needs. The rooms are top notch - always clean and comfortable and the showers are superb with great water pressure. I frequent the fitness center when I'm here and I appreciate the great equipment and nice views from the center. Finally, you just can't beat the location near the airport and central to nearly all locations - especially when travelling to points both north and south of downtown.
June 19, 2013
Rated 3 out of 5 by AlgaeEater Worn Decent Hotel at Fair Price
This hotel is a good deal for the price, considering you are in LA. The rooms are fine but you can see definite wear and tear through out the place. The service was good and most of the staff were helpful and gracious.
My toilet was broken when I got in the room, bad, and they had a repair guy up there in 15 minutes, good.
The lack of free wifi is just irritating, the in and out parking was over priced and there was no complimentary breakfast. But that is the trade off for the lower rate.
If I was staying in the LAX area in the future I would consider this hotel again knowing its limitations.
October 10, 2013
Rated 5 out of 5 by coreythrace Always a pleasure
My boyfriend and I have been traveling a lot lately, often by spring boarding from LAX to another destination. Sometimes business, sometimes pleasure. We have friends we like to see in LA, so we schedule overnight layovers whenever possible. We always stay here, not just because of close proximity to lax, but because we know we will enjoy a comfy night at the westin lax and start each trip off right, even if it's a business trip. Great place near the airport, huge lobby, incredibly comfortable bed, clean rooms, great treatment for Starwood guests. Always a good workout in the fitness center.
September 14, 2012
Rated 1 out of 5 by Sabrina2 Unacceptable
Having to come into LA every week, I picked the Westin because I am an SPG member and it's local was good. Exiting off the elevator on the 12th floor, the atmosphere was dark and appearance was not kept up. The halls are dark and the whole floor is in need of refurbishing and freshening up. Upon entering my room, again it's appearance was dark and in time I realized it was not clean. The light switches were covered with hand prints/ dirt and there was hair in the sink and on the floor. I used a wash cloth to change stations on the TV remote because it was greasy feeling. The carpet is so dark I can only imagine what lurks on the floor. Couldn't wait for the morning to leave and I will not return.
July 3, 2013
Rated 5 out of 5 by Joseph8 A good place for business conferences
This hotel had all the trimmings. It has a theater, ballroom, conference rooms, a very spacious room with a king bed, a two person, couch and footrest, ample desk space and plugs for electronics, and a nice view of the city. The staff was courteous, humorous at times, and always asked if they could help if i looked uncertain or asked for something. The food was good at the hotel grill (including some dishes for low fat dieters like me) and an inexpensive breakfast could be purchased at Starbucks outlet adjoining the lobby. Also the exercise room was open 24 hours, and an outdoor pool for those who wanted to take a dip. I would have liked a free continental breakfast, but I guess you can't have everything!
May 4, 2014
Rated 1 out of 5 by NealZ Mediocre at best
The Westin LAX does not meet the usual high standards of the Westin Brand.
The rooms are a bit dated and worn, and just don't feel clean - even after a visit from housekeeping. There are no outlets in the desk area to plug in the number of devices we all carry today, and there was no outlet near the bed or built into the nightstand lamps to charge my cellphone (which doubles as my alarm clock).
When I checked in, I asked if any Platinum upgrades were available. I was told that there weren't, and that I had been blocked into a room that was right next to the elevator. (I do not like rooms by the elevator because of the noise, and this is in my SPG profile). After I advised the front desk that I preferred a quieter room, I was told that I was being moved to the quiet wing of the hotel. (Part of the hotel is in the runway path, and it a bit noisier than the other side.) Unfortunately, I was placed directly in the flight path. So much for the quiet room.
Before going to my room, I asked if there was bottled water in the room (since the front desk had advised me that the Executive Boardroom was closed for the weekend). I was advised that "there should be." (There wasn't.)
Even if I had wanted to buy one of their $6.50 bottles of water, that wouldn't have been possible, because the minibar and snack area had not yet been replenished from the last guest(s) in the room. Trying to call the service express folks was an exercise in frustration, as the service express button on the telephone didn't work!
Room service breakfast was adequate, but very overpriced. A $22.50 "American Breakfast" became $38.90 after service charges, delivery fees, taxes and a reasonable tip for the server. The menu was very, very sparse on healthy options, and the miniscule healthy options were offered on an ala carte (and much more expensive) basis only. I can certainly afford a $60 breakfast, but I'm not particularly fond on spending that much at a mediocre airport hotel for mediocre food.
And there were no Westin Heavenly Bath towels in the bathroom. The towels were old, scratchy, and closer to Sandpaper No. 3 than to the usual plush towels Westin is known for.
January 13, 2013
Rated 4 out of 5 by FrequentTraveler13 LAX WESTIN COMFORT
i chose to stay at this property for a overnight stay before an early morning flight out of LAX.
1.Close proximity to LAX.
2. Large and beautiful lobby.
3. Comfortable rooms.
4. Beautiful club lounge on the 12th floor.
5. Beautiful TERRACE SUITE and EARHART SUITE on the 12th floor
6. DINING: Fabulous food in the lobby at the bar. Thank you bar staff, Tracy and her associate (I apologize because I am forgetting his name) and Amber for being very courteous and polite. Amber you work so very hard, impressive, its a physical workout for you. Please try the FRESHLY SQUEEZED HAND SHAKEN LEMONADE. Its amazing and refreshing.
7. TERRACE SUITE: Thank you kindly for upgrading me. Its a beautiful suite, very comfortable.
8.FRONT DESK STAFF: Very friendly and helpful,
1. TRANSPORTATION: The airport shuttle is a SHARED SHUTTLE with another SPG hotel in the vicinity and there is a significant delay in LAX pickups and Westin pickups. If in a hurry please schedule a taxicab ride. Its much quicker,
2. BATHROOMS: Only one body wash bottle is provided and its easy to deplete the contents with one shower. In the morning when you are in a hurry to go to LAX you may not have body wash for a shower. I requested an additional bottle the night before so that I could take a early morning shower before my flight. There may be a significant delay in delivery of bathroom items to your room and the hotel staff who delivers the items has to take a long walk if you are in a Terrace suite or Earhart suite. Please make sure you tip him/her. Best is to ask for additional body wash upon check in.
3. COMPLIMENTARY WATER: There is no complimentary water on the SPG Club floor even in the Terrace Suite. If you choose to use the water in the room then you will have to pay for it. It may be wise to bring your own bottled water. It will save you money.
4. EARLY MORNING CHECK OUT: The check out staff may not be in the best of mood in the early morning hours when you check out. Nisha thank you for checking me out but a little bit of courtesy and cheerfulness will be appreciated by guests.
OVERALL: Good SPG LAX hotel with comfortable rooms. Shuttle is an issue but great for a quick stay before your flight.
October 27, 2013
Rated 1 out of 5 by HorribleExperienceLA2014 Worst Hotel I Have Ever Stayed At
Room was filty (tables, desk, coffeemaker, fridge)
Concierge and front desk was unresponsive
I didn't have cold water, a temperate I could take a shower
Protest/strike occurred and there was shouting in megaphones early in the morning and couldn't sleep
All of the basic needs that I paid for and didn't receive, clean room and appliances, basic customer service, cold water for shower, peace and quiet for sleep.
August 6, 2014
Rated 1 out of 5 by SPGVIPFAN Breakfast is a joke, management doesn't repsond
I left three messages for the manager to call me back, and never heard anything. If you ask for the general manager, you get the voice mail of his assistant that you can barely hear. Message left, and no response.
Lifetime Platinum breakfast option is a joke. More like a snack. One piece of fruit and a muffin. Drip coffee OR juice. Not even a continental breakfast. When I mentioned to the clerk that lower end hotels offered a better breakfast, I was told to "stay there next time".
When I checked out and said that the manager never contacted me, the clerk said that "he never does--he is way too busy for that".
May 19, 2014
Rated 1 out of 5 by TT44 Hotel has gone downhill
I used to really like this hotel. Service went downhill and responsiveness to problems was not good. I e-mailed the GM during our stay and never heard back. Have stayed here a few times per year, but will know find a new option in the area.
August 16, 2014
Rated 5 out of 5 by MJ79 The LAX Westin
This hotel is our most preferable place to stay when we visit Los Angeles, due to it's proximity, nice staff, parking, and overall comfort!
August 18, 2014
Rated 2 out of 5 by Will888 Plastic glasses?
I booked this Executive room through Expedia which was to include free wifi as listed on their site. The desk agent was unwilling to provide this benefit, however she finally relented.
I expect a high end hotel such as the Westin to provide real glass glasses instead of plastic cups. Especially on the Executive floors.
The room was impossible to cool properly. The air was clammy from the a/c system.
We were awakened at 6 a.m. by the dog kennel that is at the rear of the property
I've stayed at several Westin Hotels and this is the worst of the lot. I've never suffered a disappointment from any of the other ones.
And I must disagree with a previous patron about the restaurant.... the food and service was outstanding.
May 8, 2012
Rated 1 out of 5 by JS1208 Very Poor Service
Ordered room service at 3:15pm then waited one hour and still no food. Called down at 4:20 to have them say they forgot to place my order. They comped my meal but I was starving, so I went to concierge room for a snack but they were still setting up at 4:25 (supposed to open at 4pm). The worst was calling down for my car at 4:15am, only to wait 20 mins outside with still no car. Finally found the valet at 4:40am, who had no explanation of why my car wasn't brought up.
July 17, 2014
Rated 3 out of 5 by Flyergirl19 Buisness Stay
I stayed at the Westin LAX on buisness for 38 days starting from March 23rd to April 30th. The Daily Grill was outstanding, the food and the service were exceptional. I wish I could say the same for the front desk staff. I opted to do the green and collect the 500 pts per day....almost every other day I had to go to the front desk and ask for my green card as there was not one under my door. I also understood that ever three to four days they should be changing the sheets and towels. This was not the case. I got my own towels and never had my sheets changed .
May 3, 2012
Rated 1 out of 5 by Raymo raymo
Rooms are below Westin standards. Club is bland ,computers usually don't work.
December 22, 2011
Rated 2 out of 5 by PJ5562 Room Status
Was placed in a room that appeared to not have been dusted in a very long time. The room was not clean. Location was on 3rd floor conference level far separated from the garage. The room I was placed in was in a wing that housed multiple mini conference rooms. To access my room resulted in having to work around conference attendees. During checkout the person at the desk was unfriendly. My perception was that our stay was not important. Never asked if I enjoyed my stay. Never reflected interest in me as a customer. I for one expect more from a Weston.
June 18, 2012
Rated 5 out of 5 by ReiseDon My new favorite at LAX
It was convenient and an overall good experience. I'l be using this next time I need to be at LAX. We had contact with at least 20 people and all but one were wonderful. The room was comfortable and although on the side of the airport, I barely heard the planes landing and taking off. The bed was comfortable. We enjoyed the bar area. I wish the bar tender had mentioned it was happy hour. We only found out after placing our orders, which were not included (found out by reading menu that wasn't offered ahead of time). I will be recommended it.
November 21, 2013
Rated 5 out of 5 by Kelly Mathew A. at the front desk ROCKS!
My co-worker and I were staying overnight in L.A. before an early flight out the next morning. Mathew was able to check us both in at the same time and get rooms close to each other. He was able to answer all of our questions about the the park and fly program with the valet serivce at the hotel and even called to see if we could get our corporate daily discounted parking rate for the entire time we were gone...he definitely didn't HAVE to do that. He enaged us the entire time by asking us about what we did at our company. It is nice to see that hospitality still exists, especially in our younger generation today. Mathew restored my faith in our youth! Maybe there is hope yet for my own children. Thanks Mathew (with one T). You made our night!
February 4, 2013
Rated 5 out of 5 by Cierra Worth our delay in LA!
Our flight was delayed in LA and we stayed at the Westin. It was wonderful! The staff was accommodating, the rooms were spacious and clean and the entire property overall was top notch. The Heavenly beds are just that! We had dinner at the Daily Grill and its was phenomenal! Quinn our server needs a promotion - she provided incredible service and was outrageously personable and patient. She has the charisma and customer service skills of an upper level manager. I hope someone in leadership at the Daily Grill reads this and commends her.
June 7, 2013
Rated 5 out of 5 by ScottsdaleFlyer Best Executive Club Level Lounge!
I am a frequent SPG customer and stay at SPG properties over 100 nights per year. This property had the Best Club Lounge I've experienced in awhile -- evening hors d'oeuvres were outstanding and the morning breakfast was just as good. The breakfast offered made-to-order omelets! In addition, the Club Lounge attendant was extremely friendly and had an excellent attitude!
Bravo Westin LAX for a job-well-done!
July 11, 2014
Rated 1 out of 5 by ptcinco Wow! Seriously going downhill
I have stayed at this hotel several times over the past few years. While the lobby, bar and restaurant are what you would expect from Westin, the rooms are really showing their age. Specific examples, dinged up exterior doors, some flaking paint torn or unraveling carpet, poor to barely working AC and hot water that just exceeds warm.
Also, on this stay there was a shooting at a pot dispensary next door and the victim expired on the hotel property. I had not really had safety concerns before, but the hotel is on the edge of a sketchy area, better to stay nearer the airport on Century.
Also staff is not nearly as friendly and helpful as the Sheraton further down on Century.
June 30, 2014
Rated 5 out of 5 by Alison07 Quality Hotel
Attended a weekend conference recently. Was welcomed by staff member when I entered the door, then quickly and efficiently taken care of at reception. Every interaction with hotel staff during the two days was exceptional. The complimentary shuttle to LAX was convenient and very much appreciated. I WILL be back.
July 14, 2014
Rated 4 out of 5 by Roami26 Pleasantly surprised...
I've stayed at the Westin LAX beginning a long time before I achieved SPG Platinum status. I've experienced great stays...and "less than I expected stays".
The past few stays were definitively an improvement.. This stay was GREAT!
Good SPG Platinum recognition, pleasant and accommodating front desk staff, nice suite upgrades, clean rooms and of course...an ultra cozy bed!
For food, The Daily Grill is a lively place to mingle with Clients...OR just for fun. The food is tasty and not too pricey. (Try the pork chops with spinach mashed potatoes!).
The pool area was closed for renovations...but that's a good thing. Hopefully they'll spruce up the gym a tad after completing the pool renovations.
They're definitely stepping up their game at the Westin LAX.
September 16, 2014
Rated 3 out of 5 by mac6302 Training in LA at Westin LAX
The Westin at this location is, at least on the 6th floor, getting a little old. It was not very clean. The shower curtain had "stuff on it".(Do not want to say) and the lamp on the desk was very dirty around the base. The hotel itself, with exception to this room, was very nice and staff at this location were wonderful.
The Work out room was also dated and some of the treadmills were broken. No water. Did have ear phones as I had forgotten mine, so that was nice.
May 14, 2014
Rated 5 out of 5 by Gumby60 Wonderful food, in addition to everything else...
We were very unhappy to have been delayed overnight in getting back home, but the minute we stepped in the Westin, our long day got better. The gentleman who assisted at the front desk was wonderful, as was every other person there who helped us in any way. Add to that the fact that the best food we had all week was right there in their "Daily Grill" (I won't mention the town we had been visiting prior to the LAX delay). Thank you so much for making our final day in CA better than it started.
August 27, 2012
Rated 3 out of 5 by Jos0320 Not enough sleep due to kennel next door!
A year ago The Westin LAX was my favorite hotel. My views changed during my most recent stay, not because of the hotel, but because there was a dog kennel/boarding facility right next door. I expected to have a nice restful sleep until my body was ready to wake up. Instead, I woke up at 6:30am because of the barking dogs at the kennel next door. It seemed like the dogs were programmed to orchestrate their barking in unison. Smh, I have to find a comparable hotel without a kennel nearby.
September 23, 2013
Rated 1 out of 5 by crazyhorse72 very unsatisfactory
In most case as SPG platinum member I will have access to a junior suite room and a great service. But NOT from Westin LA airport. Seems like the staff does not know what Platinum member benefits are. Nor does the concierge eager to help with luggage. They just took a glance at me and continue talking to each other. NOBODY gave any offer to take my luggage. AMAZING. And this happened during the first time I walked in to the hotel. Room is OLD and in dire need of remodelling. It is already way overdue. And the lounge is closed on the weekend. Instead, a breakfast is offered only in a counter which served coffee and burito as breakfast. This is SPG platinum benefit ????? This definitely IS the worst of the SPG brands hotel. It is so undeserving to be listed in SPG hotel list. I'm trully dissapointed.
February 20, 2013