Rated 3 out of 5 by Chrissie75 Comfortable stay
Our stay at the Westin San Francisco Airport was very nice. Special thanks for paying for aTaxi to get us to the Airport after a large group filled up the Shuttle.
However I left my camera in the room and received very poor customer service from the head of Housekeeping and the Management.
We checked out Saturday. I spoke with housekeeping around noon on Sunday. No offer to have someone check the room that day. I called Monday and Tuesday and left messages with Lost & Found. Tuesday I left a message with the manager, no return call there either. Today, Wednesday Housekeeping called and said they would check the room and call if they found my camera. I feel like good customer service is this hotels business and during our stay the staff was on top of everything. However I think if that room had been checked on Sunday I might have my camera with all the Christmas pictures.
December 31, 2014
Rated 4 out of 5 by GiantsBabe Luxury hotel at a great price
The minute you walk into the lobby, you know that this is a luxury hotel. It has nice amenities and the bedding was quite comfortable, but unfortunately, we were awakened throughout the night by a tour group. The hotel has a very good restaurant if you want fine dining. The low rate per night makes it worthwhile to stay; however, as a SPG customer, I was also expecting to get free Wifi.
December 21, 2014
Rated 5 out of 5 by TimeLife A flawless hotel experience
We were welcomed with smiles and efficiency. All our questions were answered and I got help from the desk when checking in for my flight in the morning. The room was spotless and large enough to spread out. Service in the restaurant was outstanding and the food was excellent. To top it off, Curly the hotel driver gave us a complimentary ride to the airport. It would be hard to improve on a performance like that.
December 2, 2014
Rated 5 out of 5 by Spider60 Weekend Getaway
Exceeded my expectations particularly for an airport hotel. Very luxurious.
November 29, 2014
Rated 3 out of 5 by mmikey needs maintenance
the staff neglected various aspects of the rooms
the A/C fillter was absolutely filthy, and had not been changed in many months. we kept it off to avoid the dust
November 28, 2014
Rated 5 out of 5 by shawn100 kid friendly
The Westin at SFO Was one of the best hotels i have stayed at around the world. From reservations to the bell staff to the check-in staff. This hotel is above and beyond any ones expectation. And special thanks to the manager. I had a 10 pm flight with 2 kids and let us check-way beyond check-out time. Kids had a blast me and my wife would definatly stay again. Met every expectation. Excellent staff all around
November 25, 2014
Rated 4 out of 5 by OAKLASF Great location for SFO
Great hotel to stay at in proximity to SFO. Desk agent and staff were great. Skip dining in- food quality was sub-par and spring for valet parking ($7 extra per day) We chose Self-Parking which was a nightmare on Saturday morning. Drove in circles for about fifteen minutes trying to find a spot. Valet crew was not helpful in this regard.
November 19, 2014
Rated 5 out of 5 by Anex43 Great Overnight
Just a one night stay before moving on. Comfortable, very good service.
November 17, 2014
Rated 5 out of 5 by Pim205 THANK YOU STACY!!!!!
Im sorry im not sure of your last name but you checked us in to your hotel and we cannot thank you enough! You were very accommodating to say the least and helped us in our time of need and with a no fault flight delay. The hotel was actually lovely and quiet too even with its proximity to the airport.
I would recommend this hotel to anyone as the staff is wonderful which makes all the difference sometimes.
Thanks again Stacy!
November 14, 2014
Rated 4 out of 5 by alspumps Weekend visit
We satyed foir 2 nights this past weekend (Nov 7+8-2014) while travilling back home. We checked in quite easily through the Gold line.
We were not offered any of the standard perks as a Gold member (drink vouche/ additional bonus points ect). We logged onto the internet from our room and it appeared that wew were going to be charged for the use of the internet. Went down to the desk to clarify and the hostess said there would be no charge and entered the code to clear the charge onto our folio.
After receiving the final bill, the internet charge was there. I called duty manager and they will reverse the charges. However, being charged to a Canadian Visa, our credit will be less that the original charge die to the conversion rate of charges/credits that Visa uses. Not a huge amount but thet was why I went down to have it removed in the first place.
We also opted for the "Greem" option. However we did not get a visit from houskeeping so our water/coffe was not replaenished and had to go downstairs to get replacements.
Room was nice and food was great.
November 10, 2014
Rated 5 out of 5 by thankskd a favorite
for quite few years Westin San Francisco Airport Hotel has been a favorite of ours because the management keeps up with the times in tastefully beatifying the property. For example, the very nice but ordinary dining and bar area has been transformed into a larger single space so exquisite and welcoming both young and older want to enjoy the environment unil the very last second of closing time.
November 10, 2014
Rated 4 out of 5 by Cowboy2 Easy access to SFO
This hotel is easily reached from the airport via a hotel shuttle. Excellent food in newly decorated areas. Efficient check in to pleasantly large rooms. Hallways have recently been renovated in lighter friendly tones.
October 17, 2014
Rated 5 out of 5 by lfg1 Convenience-Super Comfort
Excellent hotel, right near airport, excellent shuttle service, rooms very comfortable
October 11, 2014
Rated 4 out of 5 by Phil1628 Good transit hotel
Hotel was close to SFO and very pleasant. Just the right size, quiet and clean. When we arrived, the room was clean, but do not have all the toiletries in the bathroom, but they were delivered promptly.
October 8, 2014
Rated 5 out of 5 by DonnaFinneg Convenient to SFO
This was a quick stay to pick up our daughter who was coming in on a late flight. We used points to stay. This was more of a convenience stay.
September 30, 2014
Rated 1 out of 5 by Ozzie1900 Worst Service Ever
The Bartender decided to cut me off after he hushed us for cheering at Monday night football. Why have 2 big flat screens and promote football if you can't cheer? And we were not loud at all. Night manager came over and did nothing other than say it was bartenders call! I had 3 drinks in 3 hours BTW. I have never been treated like this at a hotel and I am platinum at numerous chains (travel 2x a week). This hotel just lost all our additional business. Service here is 0/10
September 16, 2014
Rated 3 out of 5 by LaurieE Staff and Service Needs Improvement
While I can see that you have done some interior work on the hotel (and in process of exterior work), the staff (if I can find them) needs vast improvement on their service. IF you can find someone (and that's a big IF), they are not that willing to help.
September 12, 2014
Rated 4 out of 5 by JoeP22 Great Hotel
I spend a night a week here each week because of its proximity to the airport. The hotel and staff are great, the noise level is low for being next to the airport and there are several stores / restaurants in the surrounding area I wish I could stay more each week, but I stay at another Starwood hotel due it is proximity to where I need to be for work.
September 8, 2014
Rated 1 out of 5 by iantoz No Platinum upgrade
When i looked it up on the SPG app, there were suites still available when I checked in. But they didn't give any Platinum upgrade to me. I will be returning to this property in a couple of months and I have to say I'm slightly worried.
The staff at breakfast were incredibly nice though.
September 6, 2014
Rated 1 out of 5 by Suffer99 HORRIBLE HOUSE KEEPER DUSTY ROOM
Bad Management, Mal function room humming noise - dusty. Horrible rude house keeper knocks on the door to try and drive you away from your extended stay late check-out 4 pm. Keep our expensive lunch - virtually no integrity ! Ignore " Do Not Disturb sign " continue to knock on your door every hour - refuse sick customer for medication refrigeration help - while hotel has no in room refrigerator !
September 2, 2014
Rated 5 out of 5 by Kiki2 Relaxing stay!!
We had an excellent stay only thing was pakring needs to be improved when lots of events are going on. Had no place to park on Sat. nite when we returned becuz' of the wedding/Masonic affair...the hotel next door the Loft....was the same. We had to go down the street and walk back.
September 1, 2014
Rated 5 out of 5 by Overbee24 Enjoyed my stay very much!
I had a fine time--enjoyed the lovely pool and hot tub and the overall atmosphere. I appreciated the opportunity to be "green" by not having fresh linens provided every day. I also enjoyed spending the coupons I received on some excellent chocolate in the shop!
August 27, 2014
Rated 5 out of 5 by marcus1 Short Stay
Stayed here, because I had an early flight. Staff was very friendly and accomodating.
August 25, 2014
Rated 4 out of 5 by Rp707 Airport run -
Dropping a family member for their early morning flight - Timely shuttle, Pre-dawn complimentary coffee - and a 3:20am 6.1 quake (experienced from the 7th floor) EVERYTHING went off without a hitch. Food was great/ Work-out in the morning with a swim and a great breakfast. We've stayed at ALOFT next door and enjoyed it, but WESTIN is our brand of choice.
August 25, 2014
Rated 4 out of 5 by bzed No towels
We requested additional towels as we had four in our party. We discovered the shortage while taking morning showers. It took over 20 minutes to receive them
August 21, 2014
Rated 3 out of 5 by Selah8 This hotel is old and needs a major overhaul
Basically, this is a dated hotel that good use major upgrades. The wind howls down the floors, the hotel and lobby is old and quite frankly, ugly. The rooms are dated. There is No club lounge here for SPG.
Seems like it could be a good location but a waste of space otherwise.
August 19, 2014
Rated 4 out of 5 by aw1335 Audiophile convention
We had a great time, although it was odd that we were surrounded on both side by rooms filled with speaker equipment and live demos. I would have thought that all these business-type activities would be sequestered to the same floor(s). But it wasn't loud enough to be an issue.
August 18, 2014
Rated 4 out of 5 by Mec02 This hotel has great features ...
Excellent location for airport proximity; shuttle is very efficient. Bonus is the Grill & Vine Restaurant which has a varied and delicious menu.
August 17, 2014
Rated 5 out of 5 by KAB1 Great location!
The check in and check out are seamless with very friendly staff. This is important when traveling for business. I highly recommend this hotel to everyone!
August 17, 2014
Rated 2 out of 5 by Missy60 Elevator Noise!
Our room was on the sgp 7th floor but right next to the bank of three elevators. These kept us awake most of the night. On other stays at this hotel, we have had a quiet, comfortable room.
August 14, 2014