Rated 5 out of 5 by Michael30 Exceptional Hotel
This was a great hotel. I stayed at this hotel for 3 weeks for work. The rooms have extraordinary views of the city. The staff was great, the concierge was very knowledgable and can get you tickets to anything, even sold out events. I had to extend my stay for 3 additional days and the manager would not let me keep my same room (after a 15 night stay) She was a little rude, but ended up accommodating.
August 21, 2015
Rated 5 out of 5 by Lisajoyce2020 Great hotel, awesome and attentive staff
It was my first time staying in San Francisco Union Square and was pleasantly greeted by Dustin the hotel front desk attendant. He had a friendly personality and was very accommodating to us, which made us at ease. We were here for my friends wedding and wanted a great location we can hangout at. We were also here celebrating our 6 yr anniversary. Dustin made sure our first stay at the St. Francis was memorable. We were able to get a room upgrade as an SPG member I think. I mentioned it was our anniversary so we had champagne and strawberries delivered to us the next day after wedding. We had a nice view of the buildings and could see the Presidio at a distance. It was so romantic and we will definitely stay here again. Thanks Dusin for a memorable stay!
August 17, 2015
Rated 4 out of 5 by pat049 Just what we were after
Our stay was at the end of a two week vacation in California - several stops in different locations at different types of accommodation. We wanted to end with a couple of days in San Francisco to see some sights and enjoy the city. The Westin met our needs perfectly - very comfortable, good service and advice and a central location.
August 10, 2015
Rated 3 out of 5 by ThomasST Poor Customer service
I stayed in this hotel from August 4-9 2015. Poor customer service and culture. The first thing was that, although I had requested upon booking, a rollaway bed was not in the room. They put it while we were out for dinner, and they put it standing up in the room.
After our room was cleaned the first day, we found a dusting/cleaning cloth in our bed (underneath the sheets).
I complained about both at the reception but noone followed up until checkout. Upon checking out I asked again and they told me that they did not know what I was talking about, since they only record "serious complaints".
Finally, I have stayed in hundreds of hotels all over the world and I believe it was the first time that upon check-out I was not asked the simplest of questions: "did you enjoy your stay?", "did you have a good time?". That says a lot about the mindset of customer service.
August 9, 2015
Rated 1 out of 5 by Nietzsche Really sub par experience for a Westin
Multiple trips to room and back to front desk before the room key worked.
Shower had no water pressure... was told it could be fixed 'within the hour' when I had less than hour to make a meeting nearby.
Construction above or behind room began promptly at ~ 6 am PST.
Fire alarm triggered at 7 am PST ... and not shut off until ~ 7:30 am.
August 7, 2015
Rated 4 out of 5 by MrChang In the heart of San Francisco downtown
We stayed in one of the standard Suites at the Westin St. Francis San Francisco for two nights, as part of the family's one week trip in California and we had a great time. The interior of the suite was classic, rich in architectural details and full of old world charm. The beds were also comfortable and the Westin service was great. On the downside, the water in the bathroom was not hot enough and did not work all the time. Overall, I would still recommend this hotel for tourists. The proximity to high-end department stores, shops as well as major tourist attractions.
July 8, 2015
Rated 5 out of 5 by Ali143 Great Hotel
We loved the spaciousness and cleanliness of the rooms and the location was fantastic. The hotel has so much charm and character too and the staff was very friendly and accommodating!
July 7, 2015
Rated 2 out of 5 by Brandt A Few Things
I don't mind paying a little extra for stuff but 9.99 for WiFi, REALLY? We purchased a ticket for parking for 20+ dollars at 8 pm and it expired at midnight it did get resolved but it caused a delay trying to get the car out of the gate. There was some hair on the bathroom. I thought that by the web appearances that your hotel looked nicer than some of the previous places that I've stayed however none of this has ever happened to me at other places. I could forgive everything but the paid WiFi. That will be a deal breaker for me.
July 7, 2015
Rated 5 out of 5 by ATTEN077 A good Place to stay
A good place to attend conferences in SF
July 2, 2015
Rated 5 out of 5 by EDP66 Just like home
Once again, I had a most satisfying stay with my friend who share the same view. I can't think of any other place more convenient and with the most friendly helpful staff, good food, great shopping within walking distant. I must also give special mention to the Oak Room where we had the most delicious dinner with fantastic service. We will definitely come back again and again! Thank you.
July 1, 2015
Rated 4 out of 5 by MarcieJean Great Location
This hotel is in a great location in the heart of Union Square. It is extremely busy and there are no frills. The lobby bar is just average and the service at breakfast is slow. The prices for breakfast items are very expensive($5.00) for a muffin. There is a Starbucks a block away.
The check in and out at the front desk was very slow however, the Front Desk staff were friendly.
June 27, 2015
Rated 2 out of 5 by Gazza1955 Disappointing Experience
I am an SPG Platinum Member yet was neither upgraded (even though there were rooms available) nor could enjoy the Executive Club Room amenity (there is none). Not the experience I would expect for a premium rate that I paid.
June 26, 2015
Rated 5 out of 5 by NyTraveler1001 Love the hotel
We love the hotel. We consistently stay in the same room although not always the same floor. That way, we really know the room and it feels like home.
June 21, 2015
Rated 5 out of 5 by Cici202 Great hotel at a great location
We recently stayed at the Westin St Francis for a family vacation and we couldn't have asked for a better hotel to stay. Before our arrival, we requested for our rooms to be on the same floor and although this was not possible due to different room types, we were given the best rooms that they could give us based on our reservations - thank you Michelle! The service was great from the front desk staff every time we were in the lobby. The staff would ask if we needed assistance and offer water if needed - thank you Marichu!
The hotel was centrally located to shops, restaurants and easy access to places we visited while in the city.
I would definitely stay at the Westin St Francis the next time I am in San Francisco!
June 20, 2015
Rated 5 out of 5 by ErnieT50 50th aniversary
May 1st 2015 was our fiftieth wedding anniversary. Our plan to celebrate this special occasion was to travel to our favorite city (San Francisco), stay in our usual hotel (The Saint Francis) and have a memorable meal in the hotel dining room (Bourbon Steak). This plan was successfully executed; however the memorable part turned out to be even more special than expected.
When we arrived in the lobby that night, the maître d' informed us that the handicapped elevator to the dining room was out of service. Unfortunately, one of us requires a walker and the set of stairs is rather long and steep. After observing the disappointment on our faces, the maître d' offered to take us to the dining room via the kitchen. Since both of us like to cook, we considered this a bit of luck - not often can one see the working kitchen of a first class restaurant. This was a promising start.
As we were a little early, we sat in the bar for a while with a pleasant cocktail. We selected a bottle of Bordeaux and asked the wine-steward to uncork it and place it on our dining table to breathe properly before our meal.
When it was time to join the wine at our table we noticed the staff appeared to be preoccupied. They seated us politely, gave us the menus etc. but there was no attempt to discuss the daily specials or make recommendations. We did not have to wonder long about the problem. An explosion in a utility room had knocked out the power in most of the hotel. No power – no heat – no cooking – no dinner; not great news but certainly sensible.
With our usual good humour, the circumstances seemed funny to us. We also felt we should explain to the server why we were chuckling at something she considered a disaster. When she learned that we were celebrating our 50th she excused herself and asked us to wait.
In a few minutes she reappeared with Mr. Pajo Bruich, the restaurant’s executive chef. He also apologised for events beyond his control but instead of adopting a “sorry - no dinner” attitude asked if he could prepare a cold meal for us. Currently we live in Ottawa but previously had lived on the Pacific coast and were very fond of Dungeness crab - not easy to come by “back East”. Without hesitation we replied “crab please”. In a short time we were served two of the most delicious, largest and best presented crab salads we had ever eaten.
So after a couple of false starts, we had a perfect dinner in our own private dining room (the whole restaurant) served by the chef and all of course “on the house”. We will never forget this wonderful experience.
All’s well that ends well!
June 18, 2015
Rated 5 out of 5 by Ginao This hotel is Fabulous!
This hotel is beautifully restored and renovated with a modern
style that enhances it's historic legacy
The rooms are always extemly clean so well that you couldn't imagine not being the first guests to have occupied the room. The staff is professional and warm, there isn't a better well managed hotel.
June 14, 2015
Rated 4 out of 5 by WLF72 Great location
It's everything we expect from Starwood brands.
June 11, 2015
Rated 2 out of 5 by rtc134 Not so great, not really a Westin
This was not even close to what I expected. Rooms were tiny and old. Very uncomfortable and loud. I would not stay here again.
June 3, 2015
Rated 5 out of 5 by GoGo Outstanding Experience
The personnel in all our encounters were immediately helpful and very pleasant.
Our room was lovely and we expect to return bringing our relatives from back east to join us for the holidays at the Westin St.Francis.
I hope that we can obtain Union Square view rooms for them as those are our favorite rooms.
May 26, 2015
Rated 5 out of 5 by Virginia Tower roms are fabulous
We loved our room on the 20th floor, with a nice view. The room was so spacious and comfortable, and the bathroom so well appointed. Staff were uniformly responsive and helpful. This is a hotel at the top of its game.
May 24, 2015
Rated 1 out of 5 by SepMay82015 Not up to par with other SPG category 5 properties
Not a great experience. Does not recognize frequent SPG guests. Old style lobby and building. Would not stay here next time.
May 9, 2015
Rated 5 out of 5 by Eagleflight Thank you
Thank you, as always, all hotel staff was very nice and accomodating.
May 4, 2015
Rated 5 out of 5 by LAF123 Small room but clean and comfortable
The room I had was small but clean and comfortable which is what I care about most. They location was great for me, a short uber ride to the Golden Gate and a walkable distance from the Ferry Building Marketplace. The cable cars run up and down Powell St right in front of the hotel. If you are staying for a meeting, the conference rooms are nice and food/refreshments are decent and plenty. If you are lucky enough to have dinner in the Alexandra's room, you will be taken away by the beauty of the room and the AMAZING views! We were fortunate enough to see the sunset over the Golden Gate Bridge.
April 27, 2015
Rated 4 out of 5 by Slaws96 The customer service was great.
The location of the hotel allowed you to experience the shopping, financial and tourists districts.
April 16, 2015
Rated 2 out of 5 by wisper nice location
Great location, staff friendly. The room was old and smelled bad (moldy & musty). they never came to clean inbetween nights or refresh towels. I did request more towels and they brought quickly
April 13, 2015
Rated 4 out of 5 by Groznik Well located
Stayed in the old wing in a huge airy room on the corner of Powell and Geary. Comfortable with character. Great location.
April 12, 2015
Rated 2 out of 5 by Adrienne2015 This hotel is in need of renovaton
The carpet needs to be replaced in the guest rooms. It should be painted as well. The room smelled stale and musty. The bed had a divot in it- one side was more comfortable than the other- the mattress seemed old and in need of replacement. For almost $200 a night WiFi should be free.
The concierge- Chrissy K was rude and seemed annoyed by my asking for her help.
Overall poor experience. Will never return.
April 8, 2015
Rated 5 out of 5 by Eddie333 San Francisco Treat
This was our first trip to San Francisco area this past summer. The hotel GM and his staff went the extra mile to be sure we were treated like Royalty. We stayed in the Windsor suite ( Where the Royal Family stays ) on the upper floor with an outstanding view of the whole city. Our dinner was outstanding and the Exc. Chef came by to make sure everything was perfect.You couldn't find a better location to stay . Located right in the middle Union Square.
We plan on returning back this July and we are looking forward to staying in such a wonderful hotel
April 7, 2015
Rated 5 out of 5 by Dsmith22514 Guest Experience Manager sent up Sweets
Great room awesome location, ask to stay in tower. I have spent 7-8 nights in the last year and half at St Francis in the heart of San Francisco, across the street in the park you can take photos with it.
Similar experience as others 6 great checkin experiences. I called from airport on last one and asked for a nice room to be saved. First room was not my usually called down, told I would have to be in a double bed room vs King fine with me as long as I got the tower with its views
March 30, 2015
Rated 5 out of 5 by Antony88 Stays keep getting better
Platinum member, have stayed here 4 times in past 6-9'months.
- this is a classic property with a mix of rooms, an older tower and a new one. One stay I was placed in a room in the historical tower where the window faced a brick wall due to the historical layout of the hotel. Not good. Other times I have had fantastic views of the city or of Union Square and loved it. Try to let the hotel know your preferences. It's almost like I stayed in a different hotel each time, just with the same lobby the experience was so different.
- location: is fantastic, absolute best for the heart of downtown SF whether for work or vacation
- service: uniformly excellent from the doorman, to bell hops, to maids, to front desk. Every stay. The email before my stay by guest services was a nice touch. My last stay a business meeting ran long, and front desk very accommodating for extending my late check out even further.
March 21, 2015