Rated 2 out of 5 by wisper nice location
Great location, staff friendly. The room was old and smelled bad (moldy & musty). they never came to clean inbetween nights or refresh towels. I did request more towels and they brought quickly
April 13, 2015
Rated 4 out of 5 by Groznik Well located
Stayed in the old wing in a huge airy room on the corner of Powell and Geary. Comfortable with character. Great location.
April 12, 2015
Rated 2 out of 5 by Adrienne2015 This hotel is in need of renovaton
The carpet needs to be replaced in the guest rooms. It should be painted as well. The room smelled stale and musty. The bed had a divot in it- one side was more comfortable than the other- the mattress seemed old and in need of replacement. For almost $200 a night WiFi should be free.
The concierge- Chrissy K was rude and seemed annoyed by my asking for her help.
Overall poor experience. Will never return.
April 8, 2015
Rated 5 out of 5 by Eddie333 San Francisco Treat
This was our first trip to San Francisco area this past summer. The hotel GM and his staff went the extra mile to be sure we were treated like Royalty. We stayed in the Windsor suite ( Where the Royal Family stays ) on the upper floor with an outstanding view of the whole city. Our dinner was outstanding and the Exc. Chef came by to make sure everything was perfect.You couldn't find a better location to stay . Located right in the middle Union Square.
We plan on returning back this July and we are looking forward to staying in such a wonderful hotel
April 7, 2015
Rated 5 out of 5 by Dsmith22514 Guest Experience Manager sent up Sweets
Great room awesome location, ask to stay in tower. I have spent 7-8 nights in the last year and half at St Francis in the heart of San Francisco, across the street in the park you can take photos with it.
Similar experience as others 6 great checkin experiences. I called from airport on last one and asked for a nice room to be saved. First room was not my usually called down, told I would have to be in a double bed room vs King fine with me as long as I got the tower with its views
March 30, 2015
Rated 5 out of 5 by Antony88 Stays keep getting better
Platinum member, have stayed here 4 times in past 6-9'months.
- this is a classic property with a mix of rooms, an older tower and a new one. One stay I was placed in a room in the historical tower where the window faced a brick wall due to the historical layout of the hotel. Not good. Other times I have had fantastic views of the city or of Union Square and loved it. Try to let the hotel know your preferences. It's almost like I stayed in a different hotel each time, just with the same lobby the experience was so different.
- location: is fantastic, absolute best for the heart of downtown SF whether for work or vacation
- service: uniformly excellent from the doorman, to bell hops, to maids, to front desk. Every stay. The email before my stay by guest services was a nice touch. My last stay a business meeting ran long, and front desk very accommodating for extending my late check out even further.
March 21, 2015
Rated 3 out of 5 by touchdownjj Room needs improvement
I think the best part about this hotel is its location. The room is desperately need of upgrade and modernization.
March 19, 2015
Rated 5 out of 5 by fa7002 Great hotel in an excellent location
I just came back from San Francisco, where I stayed at the Westin St. Francis. This hotel is beautiful, perfectly located in Union Square next to everything you need.
What made this stay stand out was Michelle Huang,Guest Experience Manager at the Westin St. Francis. She emailed me ahead of time, asking me what type of room I wanted to have on this trip. I am used to excellent service from Starwood, being a Platinum member, but Michelle's personal touches really made this stand out.
She upgraded me to a beautiful renovated king room in the North Tower, with a view of the city. Couldn't ask for better. Made me feel appreciated as a guest. I will return to this hotel when I go back to San Francisco. Thank you Michelle.
March 18, 2015
Rated 5 out of 5 by fjxvcdc a classic
The westin st francis is a classic. Although the building is showing it's age and could use some new carpets, it offers rare fin-de-siècle charm in San Francisco.
March 11, 2015
Rated 2 out of 5 by Marco2013 Bad room and bad customer service
I do not think that this hotel cares too much about the SPG recognition. Upon check-in, I was "upgraded" to a room with double beds, and the room was quite small. But, that was not the worst of it. The air conditioning did not work at all. Therefore, I was uncomfortably hot. I requested to be moved into another room for my second night stay, and rather than accommodate me with great service, the manager instead wanted me to have building maintenance see what was wrong, although the air conditioning have not been working for another full day (I discovered this when I returned back to the hotel after a full day of business meetings). Then, the manager wanted me to come downstairs and sign some type of form for the hotel staff to move my luggage. Instead, I asked the manager to send somebody to my room with the form so that it would be easier for me because I needed to depart to attend an evening business function. She seemed put off by my request, although she did accommodate me and move me to a different room. Still, I would expect better treatment as a platinum SPG number. There are other properties in San Francisco that would likely welcome my business more than this hotel has shown me that it would like my business. Frankly, I travel to San Francisco often on business. I know I have a reason to look at other properties.
March 7, 2015
Rated 5 out of 5 by Attica Out if this world
When we arrived early am the staff were so kind and helpful and made sure our room was ready at 12 noon as we were so tired.Luis and Adam went out of their way to help and Adam even remembered our surname .Beautiful room with a great view over Union Square ..A wonderful stay and would love to return
March 2, 2015
Rated 2 out of 5 by bob5432 Hidden charges
Upon checkout, found that I had been over-billed $80 due to "the motion detectors in the minibar". (They said that looking at or moving items within the fridge caused them to be billed, even if they weren't actually removed). Seriously? You can't go off of what you actually *restocked*?
Really glad I caught this and had the charges removed, as I was on a business trip and this would have looked bad to my employer. I can only imagine how many customers of the hotel don't notice this subtle overcharging.
February 26, 2015
Rated 5 out of 5 by Steve58CA Great Valentine's Day stay
San Francisco is extremely busy on Valentine's Day especially when Chinese New Year celebrations are going on near the hotel too! However, despite this our stay at the Westin St. Francis couldn't have been more tranquil. We had a room on the 16th floor of the tower. Very comfortable and peaceful.
Thanks to all the staff who provided special care during our stay from checking, valet, doorman, bell desk, etc. Highly recommended.
February 16, 2015
Rated 4 out of 5 by runnergirl2 Business Stay
A quick trip to SFO for work. The hotel had everything I needed and the staff were outstanding.
February 8, 2015
Rated 3 out of 5 by tpdval Cold showers and loud room
I stayed in the old building. While the room was charming and very comfortable, there were 2 things that really made the stay unpleasant. 1. the room was too loud. Outside noise made it hard to sleep. You will need to bring earplugs.
2. I never had a hot shower. At best the water was luke warm. I even woke up extra early one day to get in a hot shower "before the water ran out" - but no luck. (I called and asked to have it fixed after the second cold shower - and after that they were at least luke warm, but never hot).
February 3, 2015
Rated 5 out of 5 by Lahainagal2014 A truly wonderful spa experience
After two and a half days of meetings, I was looking forward to my massage at the hotel spa. It did not disappoint. Paula gave me one of the best Swedish massages in a long time. From the time I arrived at the spa to the time I left the staff were friendly, courteous and truly helpful. I would highly recommend the spa experience at the Westin St. Francis.
February 2, 2015
Rated 1 out of 5 by colleen1970 old not an excuse
I'm over the excuse that this is an old hotel- I'm sorry but upgrade the rooms, lighting and pipes . The U.S. Grant (also an SPG property) in San Diego is just as old, but light years ahead in quality. I was upgraded to a suite and it was depressing - bland old sparse decor, no complimentary waters like all other SPG properties for SPG members, zero noise reduction for very busy street or for the neighbors (I heard every cough and sneeze), no hot water in the morning for a shower (!!!!) and bad dim lighting in the room but worse the bathroom for putting on makeup. I've stayed here a few times and it's always hit and miss. The misses were so big this time I don't need to stay here again.
January 29, 2015
Rated 2 out of 5 by Tazio This visit disappointed
I always stay at this hotel during weekends in San Francisco, and always very happy. This time, note the rate was double for whatever reason, the heater did not work in the room. First night slept in the cold, next day I had to call six times before I got a working portable unit. Three times engineer came and tried to fix it. Eventually said broken. Was already late and cold and came with small portable heating unit. Breaker tripped when used the hair dryer, had to go in bathrobe to corridor to use phone to call. Eventually gave me a better portable unit to warm up the room. But, understanding things happen, it is always about how they are handled. At checkout, on the bill I have internet charges, while normally are included as SPG member, and parking. I requested and had to argue hard to take them off, at leas as good customer service for my room inconveniences. I was surprised I had to argue, as I was expecting management to give me a break to compensate. Particularly as this weekend I pay double rate ($670/night). Unacceptable, as I am a frequent customer and always book premium rooms. My girlfriend does not want to return to thins hotel.
January 26, 2015
Rated 4 out of 5 by Travelingfamily44 Perfect location, great hotel
We booked 3 rooms at the St. Francis for an extended family vacation. The location can not be beat, central to everything, right in the heart of Union Square. One of our rooms faced right onto the square with a prime view and there were no issues with sound even though it was not very high up. Our kids loved riding in the glass elevators, we did it numerous times and you get a grand view of the city.
The staff were all extremely welcoming and helpful. Parking is extremely exorbitant since it is in union square, as are all the lots nearby. But staff was very gracious in allowing us to park our rental car in the driveway without charge for about an hour or so while we gathered everyone so that was very helpful.
We found the staff generally to be extremely helpful, however sometimes the information was a little inconsistent. Of our rooms, we had some booked in cash, some on points, and some on points and cash. It was difficult getting those all credited to my Starwood account correctly. It required some diligent folllow up, but once pointed out they worked hard to correct the issues. They were also not very generous about free upgrades, so our points room had absolutely no view, but we were fine with that.
Would certainly stay at the St. Francis again on our next trip to San Fran.
January 24, 2015
Rated 5 out of 5 by Bicycletim A pleasurable stay
Everything we expected and more. Great location for everything you might want to do. Bus and cable cars stops at the hotel.
January 22, 2015
Rated 2 out of 5 by JenNYL Bill Inaccuracy
I ordered room service at this hotel and got a simple fruit plate that cost $15. I was pretty disappointed with the quality of the fruit and hated that I paid that much for it. Upon checkout I received my bill in which room service totaled $35. Even with the delivery fee and added tip and taxes this is NUTS. I asked why it was so high and the employee was unable to provide me with a breakdown of the charges. It is unacceptable to not be able to itemize a guest's charges to help them understand what they are paying for. I am sorely disappointed. On top of everything, there was a dirty sock in my room upon check in.
January 19, 2015
Rated 4 out of 5 by Ronn Great getaway but the room can be better.
We always enjoy staying at this hotel. The location is very convenient for sightseeing and shopping. The room we stayed in was on the 17th floor and we can hear water flowing thru the pipes. And we can tell when the AC was turning off because we can hear a thud before it does. After a day of sightseeing we were dead tired and managed to get a good night sleep. We still had a great time despite the small disturbances. The staff is amazing and helpful as always.
January 18, 2015
Rated 5 out of 5 by flxible870 A Most Wonderful Stay
We arrived on Friday at 10am. We walked up to the check in counter. We were greeted by a very polite female. We gave her our name and she thanked us for being SPG members and said that our room was READY. That was an awesome thing as we were expecting to have to store our luggage and find something to do. We were given our Welcome Package and off to the room we went. We stayed in the Tower and the elevator ride is awesome unless you have a fear of heights... The room was spotless, well, almost. That issue was dealt with. The shout-outs will follow. The room was clean, the bathroom was clean, and the bed was clean and Heavenly. We had great service while visiting the Oak Room. We also had great service with using Room Service. We also enjoyed late check out even though there was a HUGE conference arriving Sunday.
Now the shout-outs: Jason at the SPG Counter. He made an issue in our room go away.
Zachary in the Oak Room. First Class server!!
Ogee in the Oak Room. First Class server!!
Guillermo, the House Attendant. He also assisted in making our room Top Shelf.
Thank you to ALL THE STAFF at this property!!
January 17, 2015
Rated 5 out of 5 by Flower101 Joyful memories for life...
I was most impressed with hotel Front Office Manager Zach. He has done a super fabulous job for keeping (Me) guest satisfied.
The food was excellent !
Got to meet with the Chef.
Birthday card signed by the whole restaurant staffs.
With impeccable services.
Susan from Mr. Kimble's office was genuinely kind,
i had the most joyful experiences and memories
in St. Francis
Highly recommend the hotel.
Thank you all very much!
Send love from Marina Del Rey, La., Ca.
December 19, 2014
Rated 5 out of 5 by Rick6927 Wonderful Historic Hotel in a Great Location
I like all 5 star hotels whether glitzy or classical but I really feel like I get more with the old classic hotels. What you give up in shiny and new you gain by walking the halls and seeing pictures of past Presidents and other dignitaries that have stayed there. This hotel is exactly that, with pictures of Eisenhower as well as hosting other major political events. It is across the street from Union Square, Macy's and great shopping all around. Cable car passes right in front, for some the noise is a problem. For me having a great room facing the park on the 8th floor of the Landmark building I enjoyed opening the windows and letting the sounds of the city come in. When I closed the windows and curtains I heard nothing.
My reason for being there was a conference but my wife joined me towards the end for a short anniversary get away. The front desk representative upgraded my room understanding the special occasion of which I was only charged an upgrade fee for 2 of the 5 nights I was there. The room was huge with a king bed, 2 chandeliers, sofa and chairs, walk in closet and nice sized bathroom with a tub and rain type shower head. The room was obviously very old which I did like but very clean. The main hallways were extra wide. The elevators are a little different, you pick you floor before entering not inside the elevator.
We had drinks in the Clock Bar which was nice but not a must do. We ate breakfast in the Oak Room and the eggs benedict and seafood omelet were great. I also had a sandwich in the lobby restaurant that was very good. I have to say though that this is a luxury hotel and the food prices reflect that. We found plenty of options nearby, our favorite for breakfast was a little Greek restaurant called the Olympic Café a couple blocks away.
In summary, I was very comfortable and enjoyed the romance of our upgraded room. The service was great. For those that want newer they have newer towers that cost a little more and from what I understand quieter (not an issue on the 8th floor of the Landmark building). I got to eat on the top floor of the tower for the conference and the views of the city from up there are great. The concierge made great recommendations and gave us good advice on what we should do in the city. The only thing that you have to get used to if you valet a car is you can call down to get your car but it is so busy you don't really get it until you show up and give them your ticket.
There are lots of choices to stay in this city but I have to say I totally enjoyed my stay and the experience I got at this hotel and would stay there again if I go back to San Francisco.
December 18, 2014
Rated 5 out of 5 by gms08 My home away from home!
The Westin St. Francis has turned into my home away from home! I travel to SF for work on a weekly basis, and have stayed at numerous other hotels in the downtown area. I have finally found the hotel that meets all of my needs and goes above and beyond.
The hotel itself is quite large with two buildings; Landmark and Tower. I prefer to stay in the Tower but have no problem staying in the historic Landmark portion. Both have a great atmosphere, friendly staff and housekeeping, and great access to all of the essential downtown locations.
The front desk staff always greets me with a smile. I have never had a bad experience with any employee of this hotel! Even when booking a room online 5 minutes prior to my check in (at 12am nonetheless), they were there to quickly check me in without issue.
The newly renovated rooms are beautiful and offer many comforts of home. The bed is unbelievable, and the in room dining menu is filled with delicious and healthy options.
I highly recommend this hotel and will continue to call it home!
December 7, 2014
Rated 5 out of 5 by Jay20 Almost move to another hotel because of my treatment
I was disappointed when thay change my room asignment from the tower to the old part of the hotel (Room1272) The room was so small you could hardly move around. All though my reservation was make for the tower which they say was available. I was very up set when I couild not get help from any of the staff members
December 1, 2014
Rated 5 out of 5 by Guy30 Great stay! Will be back!
- staff was quite generous and attentive (also promptly removed movie charges after some the movies we ordered stopped working)
- great suite upgrade upon checkin (on Tower side)
- rooms were clean and big
November 30, 2014
Rated 5 out of 5 by SSNew30 Excellent Experience
My husband and I enjoyed our two nights at the Westin St. Francis very much. Excellent location, wonderful staff, and very comfortable room. Will definitely stay again next time in San Francisco.
November 29, 2014
Rated 4 out of 5 by IRELANDSMAN REFURBISHED ROOMS
I first came here in the 1970s and today many years on the entrance hall is still dreary and dull and uninviting.
So many GMs have been in this hotel and nothing has been done to brighten the welcome.
The bedrooms have been refurbished and look fresh and pleasant..
The new lifts are creating issues for many people-unsure of what to do.
I was welcomed by a most pleasant young lady Yvonne from Nicaraqua making you feel a valued client of Starwood.
The hotel has a most pleasant location on UNION SQUARE-and overlooks the ice rink-when winter approaches with great upmarket shopping nearby.
The OAK ROOM--yesterdays world style restaurant appears to have very special menus but i did not have time to visit on this trip.
Sadly at 02h work started on the road outside the hotel which must have awakened many.
I look forward to returning.
November 25, 2014