Rated 2 out of 5 by eeker disappointed
Patio door would not open, outside on patio I could see drill bits, screws, and lots of trash, half the cushions were missing. Inside, the bar fridge juice was not only expired but there was a half drank orange juice in the fridge-nasty! The display on the alarm clock was burnt out. The cover that holds the batteries in the remote was broken so they kept falling out. I dont know if there is anything you could do to convince me to try to stay in one of your rooms again.
January 18, 2012
Rated 1 out of 5 by FrequentTravlr Atrocious Experience
I stayed here with a client the night before important meetings. The Wifi in my room was spotty and slow, and the A/C was noisy. But I was the luck one. My client had a Murphy bed in his "deluxe" category room. Having learned of this from him during dinner, I brought it to the attention of the front desk upon our return to the hotel. The apology offered was that the Murphy bed had not been pulled down, not that a "deluxe" room in a five-star hotel had a Murphy bed in the first place. When I asked about that I was told, the room is a "legal bedroom" and is assigned "first-come/first-served". The person at the front desk, who identified herself as the guest relations manager, front office manager and Manager on Duty all rolled into one, refused to change my client's room. Poor attitude, poor service, poor response to a client problem.
August 2, 2012
Rated 3 out of 5 by Amber176 drawbacks
The $6.95 per 15 minute charge to use the computers for even Microsoft Word was excessive. Computer usage (without internet use) should not be charged for. I ended up spending well over $100 in the business office just to use microsoft word and possibly 5 whole minutes of internet. The charges seem excessive and inappropriate for such a hotel as Westin.
In addition, there were times no food options were available at the hotel.
December 3, 2013
Rated 1 out of 5 by qb6445 Westin Denver Downtown
I left the front desk with a list of 5 things to fix in my room when I checked out. I was here on biz and will never return. And it wasn't me being picky. A coworker had to change rooms due to poor quality and lack of working things in the room. Big disappointment for a Westin and I am a Westin regular.
October 24, 2011
Rated 1 out of 5 by Jared3268 Wouldn't reccomend
First went to my room had a dirty towel on the bathroom floor. Dirty toilet seat. Sheets had dirty marks on them. Went downstairs to see if we could switch rooms in which they did. That night called to see if we could get some silverware.. Called three times asking and finally an hour and a half later 12:45 at night they decided they would. I go to Denver a lot and have never stayed in a place lik
November 19, 2013
Rated 2 out of 5 by MarkTexNYC Not worth the price
Service and check in and all that (the people) were fine. No issues here.
- Rates are seriously way too high for what you get
- This is a true-to-form convention/conference property -- so if you're not attending a convention/conference you may become easily irritated
- Great views from the high floors
- Hotel is starting to show its age and is bad need of a renovation
- Bathroom is yucky and outdated
March 5, 2012
Rated 4 out of 5 by Jackman46 Great Location!
I thought the Westin downtown Denver's location was outstanding. They're positioned next to the 16th street mall with lots of activities, shops and restaurants within walking distance. The hotel staff was great and the hotel itself was in pristine shape.
The only negative aspect of my stay was the shower heads in the hotel room. I'm sure they are put in place to conserve water, adding to the "green" progam offered by the Westin but the lack of water flowing from the restricted shower head made it hard to rince the shampoo and conditioner from my hair. Minor point I know but it did make a big impact on how I felt about the room.
April 21, 2014
Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 1 out of 5 by justkus This hotel let me down
Rooms were not what I expected for the price, and no free wi-fi? You have to be kidding me.
November 13, 2011
Rated 3 out of 5 by SFjaunter Friendly people, but some lapses
It took three calls to get my packages delivered to my room. Despite calling the prior weekend to ensure they had my platinum number, I had to give it again when there, and was given a room next to the elevator, which was particularly noisy. That said, everyone was super friendly and shined my salt/snow stained shoes at a moment's notice.
January 16, 2012
Rated 2 out of 5 by LegitReviewer Not worthy of the Westin name
1) Hot tub dirty and was not hot in January!
2) No lounge for Platinum guests
3) Needed 2 engineers in room to try and fix heat/AC problems
4) Gym is small. I paid and went to the gym literally across the street...$15 per day and fantastic (if you need to punish yourself while on business or vacation).
5) Had me as Gold status even though I'm Platinum. These things happen, but of course no room upgrade this time.
6) All floors with rooms are rundown...scuff marks on doors, paint chips, etc. Even the elevators need cleaning.
7) I wrote to the hotel twice before my stay wondering if breakfast was included; no response.
8) I went to write a review on one of the comment cards in my room upon checking out...the pen in my room was broken!
That said, the location is great, but you can do much better at other hotels in Denver.
I'm loyal to Westin and Starwood hotels, but this location needs some major improvements before I'd consider staying again.
January 31, 2012
Rated 1 out of 5 by Kathy1022 Awful Staff/service
All three room reservations were incorrect - even though I called multiple times to review and confirm. Was only given breakfast coupons as compensation. Staff was
incompetent and uncooperative. I would never stay at this hotel again nor would I recommend it to anyone for business or pleasure.
October 29, 2013
Rated 3 out of 5 by Picacho Needs better management
Worst stay ever at a Westin (over many years). Sterile environs. Uncomfortable restaurant (large banqueting tables at breakfast - tho with helpful if embarrassed staff) and a poorly-explained no-linen-change "green policy" that fails to replace room coffee (despite request). Needs better management.
September 2, 2012
Rated 5 out of 5 by MickyD Great Location and Great Hotel
I was in town for the football game and arrived early Saturday morning. Not only did they accomodate me with a room, recognizing my status, they upgraded me as well to a fantastic room. Not much interaction was needed with the staff after that. This hotel exceeded my expectations tremendously.
September 13, 2012
Rated 3 out of 5 by BigDog67 Disappointing
We picked this hotel because it advertised an indoor/outdoor combo pool. Naturally it was being renovated... no mention on the website of that. Staff member at breakfast was positively rude, and lack of club level was disappointing. On the plus side, concierge and parking staff were helpful.
April 15, 2013
Rated 2 out of 5 by J2012 Nice hotel but lacking customer service
The hotel itself and the rooms are very nice and wonderful location in downtown Denver. However, I was disappointed in multiple aspects of their customer service. When I checked in I told them I needed to add my SPG rewards number to the stay since my office had booked the room for me. I was asked for my number and gave it to them to have since learned it was never added and I have no points from my stay. Once in the room, I paid for Internet to get some work done and found out the Internet was down and had to call twice to get the charge refunded. On the last day of my stay I woke up to see that when they removed the dirty towels the day before they did not replace them so I had the pleasure of showering without any towels at 5:30am. Also, they do not replace the lotion or shampoo if you use it all so make sure not to forget anything!
None of these things were catastrophic but it's not what I expect when I stay in a hotel. It's the hospitality industry and better customer service is expected.
February 5, 2012
Rated 1 out of 5 by tgcc stay away
bad experience; had to walk through groups of homeless people just to get into the hotel; homeless people were in the ll level;escalator not working the whole weekend; one elevator not working properly; awful toilet layout--it was installed up against the side wall -- how ridiculous
September 30, 2013
Rated 2 out of 5 by Amanda16 Never Again
The bed was like laying on the floor. It was hard and the pillows had no firmness to them. The elevators could be heard all night. At first we thought it was extemely windy but then figured out it was the elevators. We actually left early so we could go somewhere else to get some sleep.
May 6, 2013
Rated 2 out of 5 by Mike11 staff was apathetic
room did not have shampoo. My first day, nobody came to clean my room. I told the girl that nobody cleaned my room and she said sorry we will be sure to get it tomorrow. The whole experience left me with an apathetic taste in my mouth.
May 2, 2013
Rated 1 out of 5 by vic123 Never Again @ The Westin
Simply put the worst Hotel in my 16 years of traveling. The room wasn't ready we requested early check in .. 4:30pm. We had to just take a room. A/C couldn't get below 70. A number of other things .. but i'm done with the Westin
September 30, 2013
Rated 5 out of 5 by Simbasmom Girls' Weekend
Trevor at the front desk was very helpful. Staff at the bar was very friendly.
June 16, 2014
Rated 3 out of 5 by Jackie28 WiFi disaster
In-room WiFi signal was weak to non-existent despite five (5) calls to front desk and technical support. Everyone was polite and apologetic and no one could fix the problem. Completely unacceptable at this price point.
June 6, 2013
Rated 1 out of 5 by Jim27 Hotel needs updates
Carpet in conference room needs replacing, room was not up to date. Toilet ran all night, pillows all way too soft and room cirlculation was poor.
March 21, 2013
Rated 4 out of 5 by DBAD Coffee maker
I appreciated the room and location. Only one complaint, the coffee maker did not work! Or, I could not get it to work.
May 29, 2012
Rated 4 out of 5 by Clay Great for business
Good location and very business friendly hotel. Good food in the hotel (The Palm) and nearby.
Good B2B team too.
October 24, 2011
Rated 4 out of 5 by Este80 Renovations
The Hotel is going through renovations and understandably so. You could hear the jackhammers going from 9am - 6pm when they were supposed to stop. The pool, spa, and fitness center were part of the renovations and were closed. The hotel did offer passes to the Athletic Club around the corner.
The restaurant food was great. The business lunch included an app, main course, and dessert for about $20. Starbucks in the main lobby was a hit, but they also close early.
Location was perfect. Only one block away from Mall St where all the shops and restaurants are located. The hotel was also in the heart of the businesses I needed to visit for my trip.
January 11, 2013
Rated 1 out of 5 by Fleeced the staff should find a new profession
awful experience. staff treated me like a guest they were not interested in being a repeat customer.
June 11, 2014
Rated 5 out of 5 by dukefan One Slip Up - Otherwise Great
We stayed over St Pattys Day. Needless to say, we had no idea that SPD was being celebrated in LoDo and that the area would be covered with falling down drunks. Given my experience as an extremely light sleeper, I was worried.
We told the front desk this, and they put us in 1707 - a room at the end of a side hall. So NO ONE would walk by our door for any reason. This proved excellent - as we never heard a single human (day or night) on our floor while we were there. This action alone is why we gave our recommend, and why we like this place.
The slip up - they no longer have a hot tub. This was important to us because we had run uphill in Boulder earlier that day - and our legs were burning bad. Their reasoning was logical (not ADA - so they were forced to close it) but the "resolution" was not. They mentioned they had an association with the nearby Colorado Club, which had a hot tub. My resolution request (comp us going there - or have us pay, and credit our bill) was denied. Instead, I was given free breakfast coupons - which I had no real interest in using (if you've ever been to Sam's #3 in LoDo, you'd understand why). In fairness to the Westin, they did state that it was on their website, and upon returning home, I noticed that it was. However, not having a sign posted where the hot tub is blocked off was shoddy work. And while it was posted on their website - if you simply reserve a room, you never get the warning.
All said, they will be my first choice the next time we return to Denver - we'll just know there isn't a hot tub - and run a little less (and less hard) in Boulder.
March 22, 2012
Rated 2 out of 5 by peadie Needs A Look***
Once in awhile, my husband and I splurge and do the "Heavenly Bed/Breakfast" at the Tabor Center and have been pleased. This time, however, we were not.
We checked in, went out for dinner, and when valet went to get our car, we were told, "We need to pull your car 'Over There'.." meaning by the street away from the hotel, because the New Orlean Titan's were coming in a motorcade. I know that I do not command as much attention as the Titans, but I shuold have been treated with the same respect. Pool was closed, a dog barked all night, was overcharged for our free breakfast. The whole experience was awful! Breakfast was incomplete too!
October 30, 2012
Rated 3 out of 5 by Marsupial128 Disappointing return stay
Sad to say our anniversary stay was disappointing. The room seemed cleaned quickly and those little Westin touches were overlooked? Pillows not very heavenly, lumpy and no others were ever delivered. The bath towels were disheveled, not placed in the normal orderly fashion. Missing glassware (toasting in Starbucks cups). The tub spout was loose, so the heavenly shower was not in full force. Didn't seem like the shower was clean, or maybe in need of a remodel to the bath? Just bummed, have stayed here several times and been so pleased, think some rooms need updating, hard to see paying that 4 star price at this time for this hotel.
September 3, 2013