Rated 2 out of 5 by roadwarrior239 Business travelers beware
I stayed at the Westin as part of a conference I was attending. Apparently it was restaurant week and rather than catering to the needs of weary business travelers, the hotel suspended its regular menus, forcing everyone to order from a pretentious and unsatisfying Prix Fixe menu. Despite a recent renovation, there are no accessible outlets near the bed, making charging cell phones used as alarm clocks impossible. The energy saving light system in my room was faulty but after a long day of conferences, I chose to walk around in a half dark room rather than deal with maintenance. All in all, they've lost sight of what business travelers need for a comfortable and convenient stay.
February 7, 2013
Rated 2 out of 5 by Natalie75 Terrible smell
I am used to being able to identify a Westin by its signature fresh scent. This hotel, from the inside of the elevator to the rooms, has a terrible smell (~ body odor). I've stayed here in the past and had the same bad smell in my room. That time, the hotel staff explained that my carpet had probably just been cleaned and they sprayed it all over with air freshener. Unfortunately, the air freshener cover-up lasted only a few hours. I was shocked to find the same bad smell upon this stay (~1 year later). Another reason that I choose to stay at Westins is that they have a 24 hr room service menu (and I work late into the night when traveling). When I called downstairs to order, I was surprised to repeatedly hear that the options I was selecting were not available. It was explained to me that only 2 servings of each item (on the very short menu) are prepared for the evening. Given the sold out status of the hotel, they had quickly sold out of food. The hotel staff were very pleasant, but the odor and the poor food prep planning for a sold out hotel are unexcusable.
April 14, 2014
Rated 4 out of 5 by BOSMRP Great and startling.
A last minute booking due to a flight home being cancelled because of the weather. I arrived with nothing but the clothes on my back and James checked me in and made available: toothbrush, paste, deodorant, and a shaving kit. He was incredibly helpful and nice which made the rainy night end well.
A startling event did occur which I've experienced at another Westin on a different stay. Around 0115 I woke with a start because my television came on with a blaring volume level. I had to find the remote in the dark before I could shut it off. A great last minute stay was offset by a malfunction.
June 12, 2013
Rated 4 out of 5 by TJV1 Well Located
The Westin Georgetown has been recently renovated and is well located especially if need to be in or around Georgetown.
The front desk staff is very helpful and welcoming. The rooms are usually good however if you have two people with several days of clothing the small wardrobes will not provide enough closet space. This is a real issue if in town for formal events.
Also this is a low level service hotel. The front bell staff needs additional training on how to better assist guests.
The rates are very competitive and generally compensate for the basic level of service.
December 14, 2013
Rated 5 out of 5 by PandZ2014 Would definitely stay again!!
The Westin was wonderful. I would definitely stay again and would recommend. I gave them 4 stars on room comfort because the room was extremely warm (78 degrees) when we arrived. Maintenance had to come a few hours later to reset the thermostat but the room never quite got comfortable temperature wise. By the time it did, it was the next day and when we went out we removed the key which powers the room and upon our return it was back to 78 degrees.
March 17, 2014
Rated 3 out of 5 by AVLWash What happened??
Not a great experience, disappointing for what I have come to expect in the SPG program as wonderful service and quality.
The front staff were poor at best, lack of experience, 2 trainees no senior person available at 11AM? The hotel was empty, when I tried to book a room at a better rate, the told me I couldn't since I already had a reservation?? Breakfast was slow, poor quality and $$$. No concierge available mid week, out due to personal days and no suitable replacement...in Washington DC during the Cherry Blossom season? Bad experience, regrettable.
March 27, 2012
Rated 5 out of 5 by EmilyM Constantly exceeding expectations
The Westin hotel chain consistently provides comfortable, clean rooms, and outstanding service. Westin Georgetown was no different. From the moment I checked in to the moment I left, the service was impeccable. The concierge suggestions were wonderful. Lana went above and beyond the call, responding to a request & making sure that I had a smooth check in. The room was beautiful. The bed amazing (certainly one of the reasons I stay at Westins). The bathrooms were incredible. The bathtubs a delightful surprise.
I was incredibly happy with all aspects of the hotel. The only suggestion I might make would be to add either a warm brownie or cookie sundae to the late night room service menu.
Again, nicely done. I would absolutely stay here again.
November 18, 2013
Rated 5 out of 5 by d1nonlysnshn Awesome
I booked through SPG by 11am and was checked in by 3pm. I was worried that nothing wold be available on such short notice.
Rebecca as well as everyone, was very helpful in explaining the features of my room, the myriad of restaurants as well as how to get to the subway to pick up my sweetie.
Our stay was very pleasant.
If you will be going a lot of places that you have to drive to, I would not recommend staying at this location-other than late late @ night and the wee hrs of the morning-traffic is exasperating. if you are looking to explore via metro and on foot-this is the place.
I did not use the pool, spa, or fitness center. But from what I was able to glimpse from my room and the open elevator door, I would have loved to have the time.
June 22, 2013
Rated 3 out of 5 by Gary09 Ok Place to stay
I come to town 4-5 times a year and mostly stay at the Westin Georgetown. I normally have a nice clean room decent size, etc.
This time I was stuck in Room 244 a corner room the size of a shoe box - plus I got a nice view of a brick wall. Again not a big deal since I basically close my curtain and go to bed. The chair was filthy dirty, stained. The towels smaller then I recall.
Usually when I arrive the man sees in the computer that I have been there before - this time he either didn't look or it didn't say I had been a returning guest.
April 24, 2013
Rated 3 out of 5 by TravelingMom1 My Stay at the Westin Georgetown
I opted to reserved a junior suite for my weekend stay for my girlfriend's bridal shower. While the hotel staff was excellent, the location superb, the room left a little to be desired. It has a lot of unused space that could have been utilized more efficiently. In addition, we had to call for a microwave (in a suite?), no refrigerator, there was not a mirror other than the bathroom mirror (which there was space outside of the bathroom that would have been perfect for a mirror since it has a ledge for sitting (great for doing make-up if there was a mirror!). Overall the junior suite was overpriced and a waste of money. I would stay at this hotel again, but not spend the money on a "suite" that didn't give you any more amenities than a regular room.
October 10, 2012
Rated 5 out of 5 by mstrctrlprgm Great Hotel, Greatest Staff
I can't say enough about this hotel. Our room was spacious with an unbelievably comfortable bed, large bathroom, and great views. The hotel is located on M Street, and walking just a few blocks gets you into an abundance of Georgetown restaurants and shops. We were also able to walk down to the Lincoln Memorial easily. But what made this hotel perfect was the staff. We were in DC to celebrate my wife's birthday and not only did the staff have every amenity we needed that weekend (after forgetting some things), they also surprised my wife (and me) with a bottle of champagne and two glasses. Now that is class! I HIGHLY recommend this hotel - one of the best stays we've had in a while and it's partly because of the great room, mostly because of the great staff!
November 11, 2013
Rated 4 out of 5 by Gigi Skip breakfast
Love the comfy Westin beds -- that is what attracts us. We usually enjoy the food too, but this weekend we had breakfast in the hotel and it was disappointing. The coffee tasted off, the potatoes served with my egg sandwich was cold, and the plate itself looked sad. It was a 15 dollar breakfast sandwich with cold potatoes and nary a strawberry on the plate. The total cost of breakfast for me and my two teenagers was 90 dollars. Absurd. Everything else was fine. We ditched breakfast the last two days and went to Le Pain Quotidien....
April 1, 2013
Rated 4 out of 5 by Bill Good Visit
Stayed 4 nights and overall was good visit. First morning coffee maker would not come on, moved to different plug and still would not work. Called and very timely a new coffee maker was brought to us. Problem was person took bottle of water and put in with coffee, saw the maker was working and left. Issue was over filled water and cup was going to overflow on desk. Moved cup to avoid overflow but burned my hand while moving cup. Let front desk know so in future person knows to measure water to put into coffee maker. Had is fine now.
March 19, 2013
Rated 5 out of 5 by MrsCK My new home away from home
I am very happy and satisfied with my short stay this week - but I've never looked forward to traveling for work again. Staff was amazing, they were all very nice and responsive to my needs. It was a wonderful overall experience...i'm glad that I'll be back in a couple days :)
Thank you for providing me my new home away from home!!!!
March 7, 2014
Rated 5 out of 5 by Even52 2014 Medical Advisory Board Hotel Site Visit
The Westin Georgetown was recommended as a site for our upcoming Advisory Board meeting. The location is excellent and the staff is warm and welcoming. Meeting space is well laid out and hotel rooms very comfortable. Kudos to Cat Carter & Vik Navin for their time and hospitality. Truly a 5 star greeting and welcome from the General Manager.
March 6, 2014
Rated 3 out of 5 by jane26 Unfriendly hotel
Wouldn't stay again!!! After reading the reviews on your website and being a Starwood Preferred guest we choose to stay at your hotel.
MISTAKE--first your staff isn't friendly and we felt like we didn't exist -
2nd-no internet service unless you pay for it--how bad is that--we have stayed at cheaper hotels before and that wasn't an issue--iit waas in the room--3rd--you give us the option of coffee in the room but 1 bottle of water-that barely makes a cup of coffee for one much less 2--
Such a disappointment--we won't be back.
April 15, 2012
Rated 2 out of 5 by Chris2006 Disappointed
Was really looking forward to this New Year's Eve stay. Most features of the hotel, including friendly staff and cleanliness, were as I've come to expect of the Westin Brand. The room was spacious and the bathroom was superb. Unfortunately, the soft, Heavenly Westin sheets I've come to expect had been replaced by itchy, starched-feeling sheets that forced my wife and I to turn up the heat and sleep on top of the comforter. Worse, we began 2013 by picking up our car from the valet service with dings and scratches: an estimated $460 in damages. Though inconvenienced by the incident and a trip to the body shop, our past experience with Starwood and the professional service and reassurances of the Director of Security make us confident the situation will be remedied.
January 3, 2013
Rated 5 out of 5 by Missy Wonderful Stay
This was our 5th trip to DC in the past 6 months and obviously this is "our" hotel! With the exception of the first visit when we had a hard time getting an upgrade, we have been greeted warmly at check in and upgraded to lovely rooms/suites. The doormen and bellhops are friendly and always greet us by name with a smile. The renovations are complete and the new restaurant was beautiful. Unfortunately, we didn't have time to try it.
Only very small gripe: wish they would put 2 robes in the room so we wouldn't have to ask.
September 29, 2012
Rated 5 out of 5 by srs2283 Perfect wedding day by Westin
I was recently married at the Westin, we had the ceremony and reception at the hotel. The hotel and staff were incredible. The day was flawless and I could not have asked for a more perfect team to work with. All of our guests raved about the customer service at the hotel. I can not applaud them enough for their help, patience, and star treatment throughout the entire process. The wedding coordinator, Elise, was wonderful. She is so organized and professional. The food was incredible, everyone was stuffed from the carnivores to the vegetarians. The bartenders kept everyone hydrated. The space was phenomenal, the guests could enjoy the indoor and outdoor space. The presidential suite was perfect for getting ready and pictures, wonderful space and great natural light.
September 2, 2013
Rated 5 out of 5 by pegsue2 Exceptional Hotel
Although we were only at the Westin for one night, the hotel made an impression n us. The professionalism of the staff from the doorman to the front desk was exceptional. The room welcomed us with the famous Westin comfort bed. The bathroom was very upscale in layout and function. Although the restaurant was under renovation, they did an excellent job with providing a lovely setting and fine breakfast. We think all Westin hotels should emulate this fine one. We look forward to a return visit. Peggy K Cape Cod MA
August 12, 2012
Rated 2 out of 5 by GWParent Great stay...but...
I always enjoying staying at the Georgetown Westin. My son is attending GW and location of the Hotel is perfect. Our stay was great and we enjoy the upgraded room. In the morning my son and I went downstairs for breakfast. We were told very rudely that all their is the breakfast buffet. We ate very few items...I had only water and toast. My son had a little bit of eggs and bacon. To my surprise no menu we had no idea that breakfast was $48.00. Very disappointing when you are surprise by such an expensive bill.
August 16, 2012
Rated 1 out of 5 by aaford01 Hotel needs some work
I went there for a conference and other than the bed being comfortable I would not recommend this hotel to anyone. The restaurant was under construction and a bar was in the middle of the lobby. They had plenty of room elsewhere to place the bar. They had construction staff with bad body odor hiding in the elevators all day long. The valet service was atrocious (long waits, they parked my car so I couldn't see if from the lobby and never told me it was ready (raining outside). Extremely poor experience!
August 26, 2012
Rated 5 out of 5 by DrMK A relaxing weekend
My wife and I were in town for a getaway weekend, just the two of us. We chose The Westin Georgetown based on its location and we were very pleased we did. Our room was spacious and spotless. The bathroom quite a pleaseant surprise, with my wife enjoying the large soaking tub very much. The bedding was excellent as always. It was a short walk to Georgetown for shopping and dining. We left feeling so very relaxed and look forward to another stay in the future.
January 13, 2014
Rated 5 out of 5 by AbbyDustyMary Perfect escape from DC storm power outage!
We've stayed here twice now when our power has gone out for more than a day and it's one of our favorite Starwood properties. The staff is very helpful and friendly, the rooms are lovely, and the beds are super comfortable. We had a 3-night reservation because we'd been told our power would be out for a week, but when it was restored early, the hotel graciously allowed us to leave without penalty. Now that's customer service! We'll be back and we recommend them highly to anyone traveling to DC.
July 5, 2012
Rated 3 out of 5 by meg123 Great hotel but noisy
I have stayed at this hotel on my previous visits to DC and have had a wonderful stay. I checked in last week again and I understand there is construction work going on in the hotel. At 6.20am one morning I heard loud hammering and drilling sounds that woke me up and prevented me from falling asleep again. I called the front desk and the lady confirmed that it was the construction work and I just dint understand why the hotel was hosting guests if they were not ready, and if they were why were they not waiting till after 9/10am when the guests are out. . It was hugely inconvenient as I come to the hotel only to sleep. I am a loyal starwood member and will be travelling to DC every week for the next few months so am going to give it another try next week else will try some other SPG property.
June 24, 2012
Rated 3 out of 5 by awc95 Not impressed
We normallly enjoy stays at a Westin. We were not impressed with the size of the hotel's small lobby. The lobby which hosted a tuny bar and then converted into a breakfast area in the am. For a family, it was congested and unimpressive. I had been to two other hotels that week and both asked me if I would like to have extra points and or free internet. I was not asked either here. I would definately look further into my timeshare to stay elsewhere. This was not a family friendly hotel.
June 24, 2012
Rated 5 out of 5 by Tina49 Great Stay
I planned this trip to D.C. for my husbands birthday and picked this hotel for it location.
I am soo glad i did- I could not have asked for a better place. The location was perfect and the staff were amazing- everyone we meet from the front desk, housekeeping, bellmen, service express, room service, parking attendents. I have stayed at alot of Westins and it is rare to find a staff of this magnitude.
a special thanks to S. (the stay ambassador) for recognizing my husbands birthday.
August 18, 2012
Rated 5 out of 5 by CJJJJJJJJJJJJJJJJ Great Hotel and Staff
Hotel is beautiful and the staff was great.
March 11, 2014
Rated 5 out of 5 by DTOkie Front desk excellent
Lonna at the front desk was more than exceptional. I have never had such pleasure working with a Westin staff before. She made the stay memorable.
March 6, 2014
Rated 4 out of 5 by skyus1 Good hotel/Lots of hidden fees
The hotel was a good, comfy hotel but when I went to check out there were lots of hidden fees due to the "magnets". I got it resolved but I did not appreciate the extra time checking out.
March 3, 2014