Rated 3 out of 5 by cathandsand NO Starbucks shop in the lobby
Before we left home we searched for the nearest Starbucks and lo and behold up comes the lobby of the Westin. Wow! How great was that? NOT! Just Starbucks coffee in large pots. NOT the same. Seems a bit like false advertising to me. Staff did not seem very knowledgeable about the amenities. I asked if there was info in the room somewhere and was told all the info was online. Really! There actually was limited info in the room. In the back of the room service menu. Found it half way through our stay. Leaky toilet, all or nothing energy saving policy. We prefer to leave the sheets and change out the towels every other day. That was not an option. Several other things that just added up to "Nothing to write home about"
March 9, 2012
Rated 2 out of 5 by HotelMan99 Disappointing and outdated hotel
I'll start with the good: They had a room ready for me and I was able to checkin early, The room was clean and had 2 bottles of water that were replaced daily. My expectations for a Westin property were not met though, first of all I had paid additional starwood points to get a higher floor with a view of the lagoon, instead I just got a view of the highway. The refrigerator did not work until the day I checked out, when calling the front desk they said it's a minibar. The "business center" had 1 computer, the bathroom was outdated and the toilet didn't flush well. My Hotel Room Door would lock but not stay completely shut. The elevators are very old and slow, took forever to stop on many floors and I wish I hadn't taken the high floor.
February 18, 2014
Rated 5 out of 5 by Jeny14 Mr.
I check online and it was available for the same night, the rates are incredible, and is very close to my family, besides the hotels is beautiful, the staff is very frienly and is very close to a lot of activities.
July 5, 2014
Rated 4 out of 5 by FILET I LOVE WESTIN
I WAS HERE FOR MY 25TH ANNIVERSARY, EVERYTHING WAS PRETTY GOOD EXCEPT MY FOOD, I AM SORRY TO SAY I SPENT QUITE A BIT FOR THE FILET AND IT WAS TOTALLY OVERCOOKED, AND THE CALAMARI WOULD HAVE BEEN EXCELLENT EXCEPT IT HAD NO SEASONING. THE OUTSIDE OF THE HOTEL IS DECEIVING IT IS VERY NICE ON THE INSIDE. HALLWAYS NEED A LITTLE FIXING UP. STAFF WAS VERY WONDERFUL, AND I WOULD DEFINITELY LIKE TO HAVE STAYED LONGER AND TRIED THE BREAKFAST, OH I COULD NOT ACCESS THE WORKOUT ROOM PAD ON OUTSIDE WALL WAS BROKEN.
May 8, 2012
Rated 5 out of 5 by NYYanks527 Always a Pleasure.
This was my 3rd stay in the past 3 months and as always, it was a pleaure. Doug Hope, the hotels GM, does an excellent job with his team here. For those of you that are Platinum level you will appreciate the upgrades, special parking area and 50% off food. On this most recent trip I had an associate with me and the front desk was kind enough to upgrade him to an Executive Suite, while I received the Presidential suite.
They really know how to treat the elite level members of SPG.
March 12, 2013
Rated 3 out of 5 by blond66 Account Executive
used your hotel it was close to cruise ship we were vacationing on.
July 1, 2014
Rated 2 out of 5 by ryan212 BEWARE - nice beds but look out for the killer room service
Great Beds, and a nice quiet location - but beware there is a mini bar that is no longer stocked and it's still here - locked.. whats more.. there are no vending machines at all. So apparently this hotel gets kicks and laughs from having it only room service delivered. Now to the fun part - 3.00 for a can of sods another $2.75 delivery free.. 20 percent gratuity and sales tax.. So here a can of soda costs more than in a cat 6 hotel in manhattan.. $8! i mind you there is still a locked minibar with a price list sitting there. I called downstairs.. and they weren't helpful at all... seeming that i was being cheap.. sorry your not the one paying considering you get it for free since you work here... if you were you would understand plus why should i have to wait 20+ mins for a coke at 3am.
ridiculous at best.. and highly inconvenient .. get it together Westin!
August 19, 2012
Rated 3 out of 5 by kenn73 Not as expected
i stayed at this hotel 8 years ago for a wedding. It was excellent. I stayed last week for 2 nights based on my last stay. It was not the same. The room smelled funny, there was a dirt spot the size of a silver dollar on the curtain, bath tub didn't drain well, I was disappointed. It seemed the room should have been renovated. I expected GREAT based on my previous stay, and got " okay". I do not expect " okay" from the Westin.
June 9, 2012
Rated 5 out of 5 by BrooklynKeys Wonderful
This hotel is beautiful. I loved the views and my junior suite was so spacious. The staff are very accommodating. I would recommend this hotel to anyone. And I definitely will come back and stay again.
March 31, 2014
Rated 5 out of 5 by BeTheBall Great value, great staff
My stay was only a one nighter (unfortunately) but use this hotel a few times per year. Always great value, the rooms are spacious, well laid out, comfortable and quiet. The room service has a bit more "life" to it than the usual fare in other hotels, with some fairly unique items... glad to see that they are trying to change things up a bit.
June 25, 2014
Rated 1 out of 5 by Fromo Never go to this hotel
This is a venue that seems not so old from the outside. But once you go into your room you see the poor maintenance and dirty furniture, chairs in bad conditions, ants walking all over the nightstands and the bed. Shower not working properly.
Noises everywhere, wrong parking signalling.
And WORST of all: The internet is expensive and barely works.
February 17, 2014
Rated 4 out of 5 by LLTraveler Always a great experience!
The hotel and serivce is always spectacular! I live in Florida and check-in for weekend get aways. The pool and hot tub options are my favorite. I also enjoy the breakfast to dine in. Lots of cooked to order or regular breakfast. Close to malls like Aventura in North Miami Beach and Fort lauderdale malls. The beach is close as well. Very great value for location, resort, and price for overall stay.
August 19, 2013
Rated 2 out of 5 by craig59 SPG Recognition and Fitness Center
I have had multiple stays here and as a Platium Member they will repeatly charge me internet. Than it is a hassle to get it off, as I travel so much. Also no water in the rooms, I requested of the lady in the lobby area in the morning with a clipboard. She told me, oh you should have water. Next night, still no water. Fitness Center needs updated. Very poor.
August 19, 2012
Rated 5 out of 5 by Pat44 This Hotel is great
The staff, the room, the hotel in general is a really great place to stay, rest and relax. My only problem was the atm machine. Stay away from it if you want to get all of your money!! The buffet is a little pricey, but the food is really good. The helpfulness of the staff and cleanliness and comfort of the rooms would make me stay here over and over again.
November 30, 2011
Rated 3 out of 5 by MisterPeel Disapponting
On Sunday afternoon, it was definitely the B team. Check in was not warm and the only request to us was "How are you paying?'.
The pool area was good if you enjoy traffic noise and exhaust fumes and the bar was just an afterthought. The room was pleasant and well presented and comfortble without saying Zing. This is very much a business travellers jotel.
November 30, 2011
Rated 5 out of 5 by TonyD65 Great Hotel
Hotel staff was curtious and friendly. Room was clean and had all the necessary amenites. Bed was very comfortable. Would definitely stay at this hotel again for business travel.
March 7, 2014
Rated 3 out of 5 by Sundance57 Hotel was understaffed for the weekend
We stayed here for a holiday weekend. Very nice accomodations, but the hotel service was inadequate.... lobby bar was slow and a mess. Pool did not have enough towels. Tons of people by the pool, but no service for food/drinks. the room was a nice room though and the hotel facilities were good overall. The fitness center was dirty.
May 31, 2012
Rated 2 out of 5 by Ken16 Disappointment
Not sure what I expected, but this hotel certainly didn't meet my lowest standards.
It is in a weird industrial park, that seems to not be near anything. The rooms are old, my ceiling was cracked, and the air conditioning smelled like mold.
I will say I was very happy with the hotel staff, but they weren't enough to warrant
July 15, 2013
Rated 5 out of 5 by Bigcat Very nice hotel. Would return
We stayed at the Westin prior to going on a cruise along with 2 other couples. The rooms were very nice. They were clean and nicely decorated. The pool area was also well maintained. We enjoyed our stay and would return. We would also recommend for short stay. Not a lot nearby. You really need to have a car.
April 23, 2013
Rated 2 out of 5 by unhappy618 $29.95 hold on my card, food is astronomically priced
First off, the hotel was paid for by my employer, but the front desk asked for a credit card for incidental charges. I made the mistake of giving them my bankcard. They put a $29.95 hold on my account without notifying me of this. I called them back, angry because this might cause me some serious problems. They said they would release the hold in 3-5 days, but that doesn't help--my bank marks those funds as unavailable, so I am short $30 for a few days. Buyer beware.
The food is crazy expensive and there is only one or two hole-in-the-wall places within walking distance. I looked at the menu. A 'continental breakfast' was $18.50. I could stay at another hotel chain and get just as good a room with a hot breakfast included. There were some healthy snacks in the lobby, but I needed protein.
I asked to be shuttled to a nearby restaurant for breakfast and the shuttle driver looked at me funny, saying he didn't know where that was. Since it appeared that I was inconveniencing him, I asked where the nearest breakfast place was and he suggested a place that I could walk to. I walked there, but I wasn't happy about it.
June 25, 2014
Rated 5 out of 5 by Dkp1 Great hotel for business travel
I've stayed at this Westin a few times - usually just for one-nighters. The location is really the only negative although its pretty convenient there isn't much around it.
It's clean, rooms are very nice and they are extra-recognizing of the Starwood status.
June 16, 2013
Rated 2 out of 5 by sammyboy1 Not Westin standards
No towels in room. Dirty towels from prior guest in room. even after requesting towels, no washcloths.
Trash in hallways along with left over room service.
I am Starwood Platinum so I stay at alot of Westin's. This one is not up to standard.
October 16, 2012
Rated 2 out of 5 by David73 Poor customer service
A nice very friendly very competent woman handled my check in by the name of Lindsey.
However she did not have my proper room. And apologetically assigned me to room 802. The carpet in this room was not clean, was rolling up and appeared to have lost its stretch.
My experience in the restaurant was reprehensible. The buffet lacked tidiness and the food was lukewarm. No one came out to seat me. Finally after a long wait, a very arrogant man sat me and took my coffee order. It took him 11 minutes to bring me a cup of coffee because he was to busy talking to his fellow servers. Then a female server came to take my order, who was totally incompetent. Upon my departure my bill was $20.14 I gave her a $100 bill 21 minutes later she returned with the incorrect change.
Upon my departure when I checked out the fool at the desk was a joke. I gave him 3 hundred dollars in cash. I asked him for a receipt and you would have thought I had asked him for his first-born child. I have been staying in this hotel for 13 or 14 years and have never seen it so incompliantly run.
September 9, 2013
Rated 1 out of 5 by Cappy94 Mold, Rude and Crude
What started out as an incredible experience at check-in quickly turned into one of the worst itineraries of my travel life. From poor service, neglect and mold on the wall, this hotel is a place that the health department needs to shut down and requires new management. In what is a clearly dilapidated facility in both aesthetic and management, if Westin were wise, they would revoke the license this hotel holds.
If you value your time, money and sanity, this hotel is not a property you should stay at. Despite the "positive" reviews on this site, there is not one thing in this hotel that functions correctly, nor a coherent management that runs the facility.
There is mold growing on the exterior walls on the terraces, the rooms are cleaned by an incredibly rude, loud and obnoxious staff who have no concept of fulfilling the most basic requests; the valet is virtually non-existent which results in almost 30 minutes going by without receiving your vehicle (mine was parked outside the hotel entrance overnight because the valet lost the keys after he tagged them incorrectly).
How can you neglect to put breakfast door tags in a room for four days despite requests every single day to do so? How can you allow a valet to lose keys two days in a row? How can you let a very busy lobby restaurant lounge be run by one person to 25 customers? How can you let your on-site restaurant serve waffles that resemble cardboard with a hostess who doesn’t even know the layout of the restaurant nor the protocols to do her job?
The ONLY saving grace in this clearly poor representation of the Westin brand is Kristen and Jacinth. It is a shame as Westin used to be a great part of the Starwood portfolio in the US. The European arm of the brand is true to its heritage while in the US it has become an also-ran.
March 30, 2014
Rated 2 out of 5 by FayzeWayze Very Disappointing
The hotel seemed run down and unkept. Wallpaper coming off the walls, bathrooms small, towels were rough and small, sheets ere not staying on the bed. The staff were nice but this hotel was clearly unbecoming of the Westin brand!
November 21, 2012
Rated 2 out of 5 by Isaiah1 The building itself is ok
The hotel appearance is nice. The hallways has black scuffs on wall I guess from bell carts and luggage hitting the wall. I like the shower double head action thing! That was awesome! Never seen nothing like that.
September 24, 2012
Rated 2 out of 5 Expected more from a Westin
Did not have the type of room my reservation was confirmed with. Safe in the room was broken. Someone knocked at the door at 5AM as they slid the folio under door. Breakfast in lounge not available before 7AM.
October 15, 2012
Rated 5 out of 5 by NYYanks527 Happy Once Again
This is quickly becoming my favorite property in the FLL area. I love the Platinum parking lot and the 50% disocunt on food. Rooms are well appointed and the service is always a "10".
January 29, 2013
Rated 3 out of 5 by Scott Not at the Westin Standard
Rooms were old and out dated. The room I stayed in had a little bit of a musty smell to it. There was no bottled water in the room which is important in Florida.
January 24, 2013
Rated 4 out of 5 by rayo67 Nice hotel, convenient location
overall a great stay. unfortunately there is no fridge in the room and the ice machine on my floor and the floor above was broken.
December 14, 2011