Rated 2 out of 5 by Campos64 Did Not Meet Expectations
I recently stayed at the Westin Perimeter North. Overall, I was dissapointed in my experience. The main lobby and surrounding facilities were quite beautiful, however; the quality of the guest rooms were in poor condition. Our bathroom was in disrepair, with the shower head pipes coming out of the wall and the material to seal the bathtub was coming off and leaking. The most frustrating aspect of our stay was a very large leak coming from the air vent, causing most of the floor to be very damp. When I mentioned this to the staff, they said it was probably just air freshener the maid had sprayed, which it clearly was not. After the second day, a manager finally came up to our room after the cleaning staff had mentioned the leak. The manager said nothing to us about what they would do about the leak, and after we came back from dinner, a large and loud fan had been placed in our room with no notification from hotel staff. When I inquired about changing rooms due to the leak and fan, I was merely told I could not change rooms and was not given a reason why. The staff did not even apologize for the inconvience. I found the lack of assisstance from the hotel staff frustrating and dissapointing.
September 4, 2012
Rated 4 out of 5 by James60 Payment Issue
Went to this hotel for volleyball tournament and was charged one nights rate as deposit. Upon checking out, was charged the full stay amount, three days versus two days since they had already charged me for one night. This happened in March. Today May 23, after several telephone calls and being told they would credit my card with the over payment, I am having to go through my credit card company to dispute the charge. This is a poor way for a hotel of this size to treat their guest and really makes me reconsider staying at this hotel in the future.
May 23, 2013
Rated 5 out of 5 by Nancy48 Hotel staff is very professional
What a great time my husband and I had at the Westin Atlanta Perimeter North! One of the first things I saw when I walked into our room was the wonderful fruit plate, cheese & crackers, bottled water and a bottle of wine all compliments of the Westin! What an amazing gesture! We also enjoyed a delicious complimentary breakfast buffet at the Lakeside Grill! I will always remember all the kind and wonderful staff at the Westin and how they went above and beyond what was expected. Love the Westin!!!
October 5, 2013
Rated 4 out of 5 by Atlanta2013 Poor housekeeping
Overall the staff when you enter the hotel and in the lounge and restaurant are very courteous and helpful. But housekeeping really needs to be worked on. We were gone all day on Saturday and returned to our room at around 9:00pm that evening and our room had not being cleaned or the beds made. I contacted the front desk and they said they would notify housekeeping to come up. After over an hour no one had still come up or called, I went downstairs and let the gentleman at the front desk know about the issue. He gave me and my husband complimentary breakfast for the next morning. My husband and decided to make the beds ourselves and found the comforter to be stained and the zipper broken. We also had a lamp and phone that did not work on the nightstand.
August 26, 2013
Rated 2 out of 5 by nish112 Expected More
Our stay at The Westin Atlanta Perimeter North left us feeling cheated. The hotel was reserved for an enormous wedding. We were unable to use the amenities that were outside of our guest room because the wedding party and guests took up all space. Coping with the wedding we got up the next day to yet another large wedding. Two enormous weddings. We had guests visit us and were unable to sit in the lobby because of these two events. We had to take our guests to our room. Our room was too teeny for our family, so cramming three others in was not ideal. We had to leave the hotel late and travel to our guests home. There was no soda machine in the hotel but there was ice. The wi-fi not being free was also an inconvenience. This overall experience was poor.
August 13, 2013
Rated 2 out of 5 by OHLuv2Travel Nice lobby and bar area but that's where it ends
Really had high hopes for this hotel as it's very close to my company's office and I want to build up my SPG points! The lobby and bar were nice just wished the rooms were the same. The room had a faint musty odor and was in need of some major updating. This isn't my first stay here but each time I just keep hoping for a better experience...sadly, this has yet to happen. One saving grace is the service during the breakfast buffet. The waitstaff is fantastic and always welcomes us back enthusiastically! This alone is worth coming back for.
March 13, 2013
Rated 4 out of 5 by Sunshine89 Great for business travelers
I highly recommend this hotel for business travelers as the package offered is a great value, and the staff is extremely friendly and accommodating. They also provide snacks on Thursdays (travel days) and free water bottles by the valet stand inside. The Concourse Athletic Club next door is a fantastic facility and access to it is one of the main reasons I choose to stay at the Westin. The rooms are clean, but in need of renovation (renovations are happening this fall). I recommend requesting a higher floor.
September 11, 2013
Rated 2 out of 5 by Weezie This hotel rooms are out dated
The hotel stay was average, I was locked out of my room and had to locate my roommate for access. The second time I went to the front desk and was advised that my key card was possibly near my cell phone. My cell phone and key card were not near each other. The second time my cell phone and ID were in the room.
Also, the room does not have mirrors in the sitting section. When my roommate was in the restroom I had to try to stand at the closet door to comb my hair, which did not work.
In addition, face towels were not enough, most people do not use the same face towel to wash their face and body. My roommate made a service call for more small towels (face) and they were never delivered.
The conference rooms were good, a little too cold at times.
June 13, 2012
Rated 1 out of 5 by businesstravlr1 Loyalty is FAR from rewarded
My entire staff is staying at this hotel and I was told, as a platinum with about 3 total weeks at this hotel that I could not book. UNTIL I CHECKED EXPEDIA AND IT TURNS OUT THEIR CUSTOMERS ARE MORE VALUED THAN SPG CUSTOMERS.
Please know that Starwood loyalty is only to Expedia and after a total of 60 days (two months) in their hotels, I'm not preferred.
For the record, the 20th floor of this hotel smells like mold, there are rust stains on the door hinges and it appears from the outside that windows are broken.
On the 19th floor, things are a little better but it's a similar experience.
I am contacting White Plains so they know how ABSOLUTELY POORLY their PRIZED PLATINUM guests are treated.
I am HORRIFIED at how my loyalty has been treated by SPG.
November 10, 2012
Rated 3 out of 5 by msd73 Great on amenities, weak on basics
Access to the Concourse Club gym is great. Also I had a reasonably nice room upgrade. However, the rooms are in need of a major renovation. I also ended up waiting several hours for my room to become available when I arrived. But worse, housekeeping didn't go to my room at all. I called the front desk twice throughout the day to get housekeeping to clean the room and finally was stuck waiting outside the room at midnight for half an hour while housekeeping finally did come. They were apologetic, but it definitely ruined my stay.
October 26, 2012
Rated 1 out of 5 by KLSG Not a good experience
I am disappointed with this Westin. The lobby is fantastic, but it ends there. My room is old, odd layout and needs repair. The website boasts the 'westin workout' and yet when I asked about a 'westin workout room' I was told they don't have them here. Ok, so I went down to gym and it was small with very little equipment (specifically missing the spin bike mentioned online). I wound up paying $15/ day to access the athletic club next door (which is great!). Westin either needs to fix this property or take their name off of it.
November 14, 2012
Rated 4 out of 5 by LHW999 Great Service
First let me say that the location is perfect for a girls nigh out. The night life is just one exit away just enough for you to release your stress during the day and party at night. I need to send a shout out to Vashawn. He works at the front desk and is the true meaning of customer service. Its been a long time since I received great service. I really enjoyed my stay. the only down fall I would have to say is that the food takes so long to come. Besides that I would give this place a 10.
September 10, 2013
Rated 1 out of 5 by wowwee Keeps disappointing
I have stayed here a number of times and each time the service and facilities disappoint. I'll be finding another hotel to stay at when I travel to Atlanta. The rooms need a remodel. The tables have bubbles from being worn. The curtains are torn and very dusty. There is typically one person checking people in, with a long wait. The restaurant staff is VERY slow and can't understand english well. Tried Service Express several times and no answer. I am a loyal SPG customer, and will now give another property a chance.
January 13, 2013
Rated 4 out of 5 by vanna25 Jacob stands by his word
This hotel is under renovations that is the reason the room got a lower mark. Jacob the manager stood by his promise to me and help me out tremendously. THe staff at this hotel is exceptional. Thank you for a great stay!
November 8, 2013
Rated 5 out of 5 by Buttons77 This hotel is very comfortable
Love the comfortable beds and the Sunday Brunch. The staff that service the Sunday Brunch is Excellent! I also enjoyed the Bar. :)
November 11, 2013
Rated 1 out of 5 by NYLondon69 Not up to the Westin's standard
I have stayed at this hotel many times due to its proximity to our Atlanta office. This visit though the room was well below the standard I would expect for a Westin hotel.
The room smelt strongly of damp. There was mold on and around the AC unit which I had to turn off to make the room bearable. In addition one of the mattresses was extremely soft and on inspection I found it had an enormous stain across most of it. Thankfully I was in a twin but not what I would expect.
August 25, 2013
Rated 1 out of 5 below standard
we had 3 small drawers and 5 hangers in an extremely small room which we were told was an upgrade based on my gold status. my wife and i are here for a week and have to live out of suitcase. we were put in the middle of party floor even though it was supposed to be prefered there were trashbags full of beer bottles in the hall the next morning and confetti every where. the hot water takes 15 minutes to become comfortable. we are stuck here for 5 more days and i dread every minute
July 22, 2013
Rated 5 out of 5 by kaytsis Enjoyed our stay!
The hotel itself is well put together. Elevators are on time, rooms are comfortable, meals are DELICIOUS! The staff were all extremely friendly. The only thing I would change would be the carpet in the hallways. It is well worn. Other than that the hotel was perfect! Highly recommend this Westin!
October 21, 2013
Rated 5 out of 5 by Phillip423 It's About Time....
I love staying at this hotel, but it's really time for a make-over. It's finally happening! I love the architect/artist conceptions of how the hotel will look in the future. I'm glad to see that the hotel has now started renovating. Will make this location an even more relaxing location.
October 21, 2013
Rated 3 out of 5 by Shay10 Convenience
I normally stay at this property because it is close to our Corporate business office in the Queen Tower building, but recently noticed a number of my co-workers chosing to stay at other hotels in the same area. What dissapointed me was the bathroom shower curtain reeked of mold and mildew smell, and the bathroom is very small and cramped. The dinner food service was also a disappointment with the waiter not delivering basic items like crakers for soup or bread with my pasta meal.
June 11, 2012
Rated 1 out of 5 by BillofLincoln Disappointed
Have stayed here before and enjoyed it. This time my room on the 9th floor was worn out, the carpet was dirty and continually damp, the AC never cooled my room down and the TV had a large red stripe running down the center of the picture. Not a room that should have been rented to anyone, let alone a Platinum member that expects an upgrade or at least a standard Westin quality room that I have become used to receiving. Not worth the discounted room rate.
July 12, 2013
Rated 5 out of 5 by Crashnet Great Staff
The staff here more than makes up for the rooms being a bit older. Every member of the staff that I interacted with over the week I was here was more than friendly. The bartenders, concierges, bell hops, front desk staff, and shuttle drivers were ... well.. awesome. The hotel was clean. The food was good. The workout room was nice, the pool was clean. The rooms were clean. And anyone that say stayed in a heavenly bed knows... it is awesome.
August 1, 2013
Rated 4 out of 5 by Shell89 Hoping for more but was ok
I hate to say this but I was disappointed in my stay at the Westin. The hotel was very nice and the customer service was great. The rooms were nice but were older that what you would expect. The beds were very comfortable and the room was cozy.
My only disappointment about the hotel was the restaurants. When I arrived at the hotel both of the restaurants were closed during the afternoon. If you are needing something to eat during the middle of the day you are out of luck. There is a gift shop but at times it can be closed and it only has snack food, etc. I have stayed at other hotels in the Atlanta area and they had various restaurants that were opened throughout the day. This is my only disppointment. Other than that the hotel was very nice.
I stayed at the Westin for a business trip. It was very handy to where my meeting was but it is about 30 minutes from the airport, depending on traffic.
September 13, 2013
Rated 3 out of 5 by SEG41174 Not to par
I travel every week and am an SPG Elite Gold status. The rooms are small and carpet seems old, but not sure if it is. Electrical outlets were hard to find near the bed. Worst, there was hair in my shower and sink. Remember Westin, travelers want to feel they are the first and only ones to stay. Staff were good and breakfast was also good.
September 30, 2013
Rated 5 out of 5 by Goldmine01 Great Amenities
I really enjoy staying at the Westin Perimeter North, the property is one my favorites when I visit Atlanta, however I cannot understand why you all do not have more mirrors in the rooms. When a room is occupied with women it’s very difficult, you know we women need mirrors. On a good note; I really was impressed with the added amenity of work out clothing & shoes! As a Health Coach with a “no excuse” policy for staying active, this amenity was great to see with the Westin, I left my work out shoes at home, so I was happy glad that I could still get my work out in because of the amenity. The Shoes where in excellent condition, and they were very stylish!!!
I was very pleased with my stay, the front desk staff was friendly, courteous, very helpful. I will be back to stay again.
Thank you for providing superior service & amenities!
October 17, 2012
Rated 2 out of 5 by MommyofTwo Great Price But Updates Needed
I recently stayed at this hotel and first I would like to say the front desk staff is very welcoming, professional and helpful. Upon entering the room we noticed a musty smell. The room was small, not cleaned well and could use some serious updating. The bed was not at all "heavenly" as described. Needless to say, I had a very restless night. This was our first Westin experience and I hope this hotel does not set the tone for the Starwood/Westin brand.
August 10, 2012
Rated 4 out of 5 by PickleFactory Overnight
We were met by a very polite and well mannered bell hop, not only did he deliver our bags efficiently, but he assisted me throughout our one night at your hotel by suppling me with a toothbrush, directing me where to walk my dog and being humble and gracious. Now I wish I had his name to commend him. The wooden furniture in our room was battered and tired, not in good shape, but the bed was comfortable. Thank you for allowing us to bring our dog.
March 17, 2013
Rated 4 out of 5 by Sha90210 This hotel in a great location.
The hotel is in a great location; convenient to great shopping and restaurants. I was there 3 nights. Facilities and staff very accommodating. Food very good in both the restaurant and for our catered luncheons and dinner. Hotel view very scenic. Rooms were clean but could use some updating. Rather slow to clean rooms (after 2PM???) I found TV very complicated to navigate. Not happy when I learned pets are allowed! Otherwise, very nice stay.
June 13, 2012
Rated 2 out of 5 by David Hotel needs improvement
As a platinum starpoints traveler I was promised a king but received two doubles. without mentioning anything.The furniture was in terrible condition with warped and damaged wooden tops, with raw wood peeking through. (room 1818)
The hall carpeting is in poor shape.
Room service was late, my med rare burger was a med well hockey puck without any condiments on the tray at all. And no berries as ordered.
Both the hotel and staff need work
May 9, 2013
Rated 4 out of 5 by EdP64 this was my first Westin experience
My first stay at Westin and first experience as a SPG member was very enjoyable and would plan to stay here or other Westin properties in future.
October 21, 2013