Rated 1 out of 5 by jaTony1966 This was my awful stay at any Westin
The front person Ms. Angela was not professional. I made reservation a month in head of time. It was my wife and I ten anniversary. We have stayed at the Westin downtown Atlanta several times. We choose that Westin for something different. The first dest personal Ms. Angela treated us as we was just another number very short. The room she assigned us wasn't ready to stay three days and two night. The room smell wet and old. Went back down to the front desk and the person there was much better. I know business but you can't serve but one at a time. My anniversary was a bust my wife and I spent the most of our time somewhere else. I will not be coming there to stay and I will tell other about the experience I had.
December 9, 2013
Rated 3 out of 5 by Momster Pleasantly Surprised
Although I read the reviews before opting to stay here, this hotel was very, very nice and a great value. The Jr. Suite upgrade was a nice bonus upon check-in too. A couple of negatives: 1) At check-in the front desk clerk kept wanting to charge me for parking although my rate included parking. She finally saw the AAA parking rate and corrected the error. 2) I arrived at the hotel about midnight and exhausted anxiously ready to go to bed and wake to catch a 7am flight. However, when we got to the room and pulled out the sofabed, it had dirty sheets on them from the prior guest. Disgusting! Called housekeeping and they came and changed out the sheets. The guy who came was really nice and apologetic, but that was a MAJOR mistake Westin. 3) Upon check-out at 5am, I walk to self parking and try to exit with my validated parking ticket. However, there was a card reading error & I couldn't get out of the lot. I sent my son back into the hotel to ask the front desk lady to simply give me a new card because of the card reading error we could not exit the pkg lot. Needless to say, my son comes back with a new pkg tkt and said the lady added the $16 pkg fee to the bill and gave me a new tkt. OMG. The same lady who helped me at check-in and check-out charged me for parking after we went thru all that discussion about my AAA pkg rate which includes the parking fee. I then had to drive back to the hotel front, get out of my car in 29 degree weather (now I'm concerned about missing my flight) and go back in to have the same discussion about the rate and to get the $16 removed off my bill. Very frustrating and too many issues within a 5 hour span. Absence those issues I would have given 5 stars.
December 12, 2013
Rated 3 out of 5 by Drew102 Not the best Westin
Older hotel with limited updates. High value for price paid. Nothing close by in terms of restaurants, etc.
Was offered SPG complimentary internet but was charged anyway.
Restaurant in hotel fine in terms of food quality though ambiance lacking.
December 11, 2013
Rated 4 out of 5 by wigstheome Typically Enjoyable Stay
Grabbed the shuttle from ATL around 12:15 AM; quick drive over to the hotel. Check in was fast and simple; Platinum status was acknowledged although no upgrades were available. Was given room 755, a junior suite. Rom was large and very comfortable, with a large wall of windows and a very comfortable bed. Room service breakfast was delivered ahead of estimated time and was very good.
November 16, 2013
Rated 5 out of 5 by swizz241 Great Service
Stayed at the Airport Westin when I on business great service.
December 10, 2013
Rated 4 out of 5 by fagunn Great airport hotel
Our stay was excellent. Only problem we had was a very long wait for hot water in the mornings but I did not address this with the staff. All in all it is a great hotel and we have stayed here several times.
December 9, 2013
Rated 5 out of 5 by MizzouTigers Great Stay
Wonderful facility and very friendly and helpful staff.
December 9, 2013
Rated 2 out of 5 by Vigiljg Hotel is Horrible
Room service was way over priced and tasted horrible. The first room we checked into was dirty and they so called upgraded to a pure room I didn't see any difference in the room except the portable air purifier.
December 2, 2013