Rated 1 out of 5 by Sickened1 BUGS IN ROOM
I am a platinum member and stay in starwood hotels around the country and the world. I also spend about 275 days on the road each year in hotels. I have never experienced a bug infestation as i did at this hotel. I complained and they moved my 2 rooms and guess what more bugs !!!! i complained again and they said "its georgia and lady bug season get use to it". This is outrageous and is making me rethink my starwood membership
December 22, 2011
Rated 5 out of 5 by CRUZ Makes you feel at home
My experience with the Westin airport hotel was AWESOME!!! I cannot believe how great my experience was with everyone. from getting picked up in the shuttle at the airport to checkin to going into my clean and comfy room to the wonderful gentleman helping me with places to go! Everyone was sooo helpful and friendly! The hotel is beautiful and clean, the shuttle drivers are great and always available! They really do take care of their guests! Best hotel I've stayed in with a 5 star everything! Everyone who worked the day of sep 17 ( my birthday) , thx for making it extra special!! Give yourself a pat on the back for being awesome!
September 22, 2012
Rated 1 out of 5 by Zeusy88 Very Disappointed - Not a typical Westin experience
We recently stayed at the Westin Atlanta Airport hotel on Friday December 20th with my husband, mother in law and my six month old baby on our way to Southern Florida. I selected this hotel as being an SPG Gold member; I was able to use my points for this stay.
Convenient location off highway
Crib was waiting in our room
Called hotel from highway letting them know I’d be arriving around 2:30am, as we were running late (driving from Toronto). No one was outside to assist with my luggage, or valet my vehicle.
Being an SPG Gold member has benefits of putting me on a top floor for preferred members – we were not put on this floor, unsure as why not (nor was there any complementary water in the room; something you get on preferred floor)
No room upgrade was offered
The Starbucks coffee in the room was expired (see picture)…called front desk, lady apologized and had coffee brought up to my room (regardless, still should have never happened)
In the washroom, there was only one bar of soap on the bathroom sink (none in the shower)
As it is a tiled shower, there is mold in the grout lines – seems dated compared to their other properties.
I mentioned my issues at the front desk upon checkout, and the agent was unsure as to why I wasn’t put on the preferred floor, or why they didn’t offer me a room upgrade, as she said I should have been by being Gold. Good thing about Westin is that their staff are consistently polite to their guests, as the agent continued to “apologize” for my experience. My $16 self-park was compensated.
As being a loyal SPG member, I took to twitter to share with other guests about some of my concerns. SPG tweeted me back asking for a direct message of all concerns from stay. SPG told me they would get back to me within five business days to the email I provided. The correspondence was on December 22, 2013 and as of today, January 4, 2014 and I still have unfortunately not heard back from them. I assume they will write back early next week, due to Christmas and New Years.
If I had not used my points for this stay, I would be substantially more upset. I will never stay in this property again on my regular drives down to Florida, as I was that disappointed with this hotel experience. Definitely not a typical Westin experience.
January 5, 2014
Rated 3 out of 5 by wigstheome Better than Nought
While this is an older hotel, it has been renovated in recent years. Needless to say, it is immediately accessible to ATL, as well as convenient to I-285, I-85, and I-75. Check-ins may be slow, as the hotel attracts plenty of less than seasoned travelers. With that said, the hotel does tend to recognize Starwood status and provide upgrades as appropriate/available. The recent renovations are a definite positive, although they cannot make up for the older bones of the hotel. Breakfast in the restaurant was fine, with a great variety of items included in the brunch, but the staff is very rules bound. Not the best, not the worst, but better than pre-renovation.
May 1, 2013
Rated 5 out of 5 by dianedee Super Nice!
Room was very fresh and clean. Love the desk area and the plentiful outlets and inputs for electronics. Spacious room with King bed. Some room noise from undetermined source. Perhaps air conditioner or heat. Overall very nice and I would recommend to everyone.
November 8, 2014
Rated 3 out of 5 by JohnDoe Needs Improvment
For the quality of service and amenities provided there are numerous alternatives in the Atlanta area that provide better value for my business dollar. Issues encountered during this visit include problems with reservations, a room smelt like it was sprayed insecticides, second room that was dirty poorly prepped... missing soap, cups, towels, bottle water... I felt like I had to chase around the staff daily to get what I needed and got sick of hearing about all the things the location was out of. This facility is not on par with the level of comfort and customer service I have become accustom to at other Westin locations.
February 4, 2013
Rated 3 out of 5 by myer The Staff is the only thing...
holding this place together. The lack of investment in the physical structure, the fact that staffing is at an absolute minimum level is apparent throughout the property. The front desk runs the sundry shop, the hard working bellhops are overtaxed but they still get the job done. The mini bar is gone the rooms are tired, the smell of old carpet makes a joke of the "clean air" promotion. The spa is a misplaced emphasis as no one stays at an airport hotel for the spa but a good restaurant would be a better idea.
The There is no reason to allow the fact that this is an "airport hotel" to bring down the brand. For very little investment the hotel could be a flag ship.
March 1, 2013
Rated 5 out of 5 by 1Northerngirl Star employees
The accomodations were excellent but the staff was exemplary. From checking in, smiles, greetings, offers to help. Estelle and Darla? in the restaurant went above and beyond. Staff everywhere were always smiling, asking if you needed anything. From check- in to housekeeping. I had to go to the shop twice to buy items I forgot. Both times, with different employees, I was given the same item free so there was no cost to me for my forgetfulness. And it was done with a big smile. Might I mention a huge group that taxed their capacity was in the hotel at the same time and the hospitality never wavered. I'll be back.
July 21, 2014
Rated 5 out of 5 by LetMeSleep2012 EXCELLENT!
Chris at the front desk recognize me, greeted me by name and breeze me thru the check in process. The staff here is just great. Quality customer service at its finest
November 9, 2014
Rated 3 out of 5 by dedebster Under Expectations
I am a loyal SPG Platinum customer and love the Westin chain. I was disappointed during my recent stay at the Atlanta Airport Westin due to a forced layover. The carpet in the hallway was significantly stained (4th floor on the way to my room 444) There were no water bottles in the room and the cleaning was not thorough. Someone left a coffee filter in the coffee machine. No shampoo bottles, etc...When I checked in the person at the front desk didn't seem knowledgeable about the hotel. I've stayed here before and had a much better experience. Sorry Atlanta Airport Westin, I'm pulling for you to do better. Thank you,
September 17, 2013
Rated 5 out of 5 by Lindsey85 One of my best hotel stays
I travel 4 days a week for work so I feel like I know a good hotel when I experience. Everything in the room was prepared and clean when I arrived. I had no trouble checking in or getting my parking together (you've got to love the unlimited in and out parking). I honestly slept better than I have for weeks, even at my own house, and was not disturbed by noise in the hallways or anything like that. The shower was clean and I love the heavenly shower feature. Despite my fears of being in an unsafe location because I was near the airport everything was well lit and open and once I arrived all of my fears were gone.
August 8, 2012
Rated 3 out of 5 by Leon14 ATL-DIR
The Westin Atlanta Airport is an above average hotel. My experience was mixed. The service and food was excellent. My personal room had some issues. The A/C struggled. The "sitting furniture" was soiled and had noticeable spillage stains. The blower for the A/C was located next to the bed and the damper "slammed" each time the fan shut off. I was awakened several times during the night by the slamming, thus making me unrested for my meeting the next day. I have stayed at this hotel on several occasions, and this visit has been an exception to the others. Usually I would have given the hotel very high marks, but due to the room issues, that is not the case with this visit.
May 31, 2013
Rated 5 out of 5 by flyspg Nice location and nice staff
Nice staffs. I forgot my toothpaste, they delivered to me really quick. Well prepared staff, had tooth brunches with him too! (tho I don't need that)
Nice location to Airport. Stay here for early morning flights.
November 5, 2014
Rated 4 out of 5 by CHARRISS GREAT FOR MEETINGS
THIS IS THE SECOND TIME THAT WE HAVE HAD OUR MEETING IN THIS HOTEL. GREAT FACILITY, STAFF, SERVICE,
November 6, 2014
Rated 4 out of 5 by GrandmavisitsFlorida Quick Weekend in ATL
This is a nice property, recently updated. The room was super clean and nicely outfitted. The Bath Room had been recently redone and was great. Two things stand out as needing attention. After parking there was no easy way to enter the hotel without at least two sets of stairs! Not good for roller bags. Upon entering the Lobby, Check In was a very poor experience. Only one busy clerk for the first 15 Minutes, and she never looked up and waited on only one person. At least 10 people were waiting before a very nice Staffer showed up at the SPG Gold and Platinum desk. One he arrived, all went quickly.
July 28, 2014
Rated 3 out of 5 by USTravelGuy Airline Passenger
While the hotel was nice - the facility was fantastic, the staff need some customer service review.
As a "distressed" passenger - meaning the airline paid for my stay - I was denied all SPG Gold privileges or courtesy. While I understand restrictions on program earnings due to the revenue source of the stay - general courtesy to SPG travelers would be recommended. I left this hotel feeling like because the airline paid for my room - I was just a body that they were processing for the night. As a frequent SPG traveler, I'll make note of this experience before my next booked stay at Westin or any SPG property.
July 10, 2012
Rated 4 out of 5 by Jenn87654 The staff was very pleasant
The staff was friendly and professional, my room was clean, and the airport shuttles were prompt.
November 5, 2014
Rated 3 out of 5 by travels4workand4fun Room mix-up, promises unkept
Booked into a jr. Suite, was told by front desk that I was upgraded to Governor Suite, but when I got to the room, someone was already checked into that room. Only available room was a downgrade to a basic king room. Staff adjusted the rate, but made no other amends. Next day, had to call housekeeping and front desk multiple times to get room made up. Finally received housekeeping around 5 pm. Front desk said they would "do something special" to make up. Nothing ever materialized, not even a few extra SPG points. The nicest thing about this hotel is the excellent and frequent shuttle service to the airport.
May 26, 2012
Rated 1 out of 5 by repus Worst hotel experience we have ever had
My wife and I stayed at the Atlanta Airport Westin on New Years Eve 2011 and could not have had a worse experience.
The main issue was the numerous parties that they had at the hotel that evening. We understood that being New Years Eve that there would probably be noise, but what occurred was way beyond any acceptable level.
It would have been fine if they had stopped the party goers after 1am or even 2 am, but the noise continued if full force till 5 am! At that point they started popping all the balloons to end the party! Since we had a 6am wake up for a 8 am flight we had only1 hour of rest.
When we complained to the front desk at check out we received no apology or sympathy and were told that "we hired security". Great, so not only were they loud, but they were potentially dangerous enough to need security?
In addition to the noise, we too had lady bug issues in our room as several others have mentioned.
I am pretty sure Westin was able to hire the only rude and unfriendly people in Atlanta.
As we told the useless staff, not only has Westin lost our personal business, but the have also lost the business of both my company and the company that my wife works for. We hope they made a lot of money on those parties, because they lost a lot of future revenue for the company.
January 9, 2012
Rated 2 out of 5 by Coco121212 not the best first experience
I travel a lot all year and stay in many hotels. I wanted to try the Weston because I heard so much about it. First room they gave me had a smell in it like someone smoked in it. I came back down got another room and had the same issue. Then decided to just go to the bar while they figured it out. The worker brought me my keys for the new room and said they checked it. Finally after the bar I went up stairs to the new room and this one had a smell as well. I didn't go back down I just tried to sleep. It was already 12pm by this time.
She also mentioned to me she would give us a discount at the bar and said she would be right back and never came.
Had a flight at 6am. Wasn't the best for my situation.
August 24, 2014
Rated 4 out of 5 by justthefacts Comfortable room but pay parking
Had a short overnight stay so only there for about six hours. Small but well-appointed room. Beds are super comfy, with lovely sheets and lots of pillows. A little light on amenities, with only one bar of soap and no shower gel. Room smelled of cleaner which was a little disturbing when we initially got into the room but we decided we were too tired to ask for another room and we got used to the smell. At least the smell of cleaner is reassuring!
Surprised and disappointed by the pay parking. It's $12/day. The pay booth is in the lobby of the hotel so don't forget to bring in your parking ticket to pay it.
October 4, 2012
Rated 2 out of 5 by Joe045 Poor food service
I have stayed here the past two Fridays. The first day service was very slow at the restaurant, servers changed three times and the drink orders were lost. The second time we went to the bar, ordered a drink, asked for and received menus. While working on our first drink, we asked to order food only to be told the kitchen was closed. No warning, no request to order food as they would be shutting soon. This was after asking check in what time the bar served food until. We were told 1am. The kitchen closed at 11:30. Poor, particularly for an airport hotel catering to travelers. I will never stay here again.
February 13, 2014
Rated 1 out of 5 by tracy1629 Disappointment
I have stayed at your hotel in the past and never had a problem. This time, the hotel did not meet my expectation. I was not reconized as a SPG gold member. The tempature in the hotel room was freezing. My heat did not work. I had to call the front desk on three seperate occassion. When I spoke to the front desk, they acted as if it was no big deal. They did offer to switch my room but I was on business for the week and had already settled in. Needless to say, I was disappointed. In addition, the fitness center was dirty and was not up to the standards of some of the other Westin properties I have stayed.
November 12, 2012
Rated 5 out of 5 by MrBiggs03 Great Hotel
I recently stayed at this hotel with my company Elite Marketing Group/Delta and i loved everything about the hotel. from the time i arrived in Atlanta and got outside to ground transportation, the shuttle was there and the driver was very nice. when we got to the hotel the staff was very welcoming and the lobby looked great. i had an excellent room on the 5th floor with a view of the airport and the pool and it was larger than others. the hartsfield-jackson room was really nice as that's where we held training everyday. this hotel was great and i would definitely stay here again and recommend this hotel
August 1, 2012
Rated 5 out of 5 by NMCLarson Wonderful Stay
The rooms were amazing!. Clean and very comfortable. The associates were friendly and very helpful. The suggestions for restaurants in the area and events were great. They were very informative of the area as well.
October 31, 2014
Rated 3 out of 5 by MBear Hoping for Better
Impressive lobby. Beautiful, clean room. Comfortable bed. Aesthetic decor. Complimentary internet service was much appreciated. The negatives were:
1. Garbage strewn all over the sidewalk in front of the entrance to the lobby
2. Shower that did not get hot, or even warm, even after running for 10 minutes.
3. Palio restaurant: menu stated that there was a buffet option and a salad bar option, but in fact, neither was available.
4. Parking: I had to drive to a meeting. I asked the desk clerk what to do. I followed her instructions. The parking ticket didn't open the gate. I called, & a person said she'd handle it, but nothing happened. Had to call twice in order to get out of the lot.
April 30, 2013
Rated 4 out of 5 by Di999 Great hotel by airport
This was a great hotel close to the airport. Comfortable rooms, good shuttle service. Banquet staff was wonderful. Very attentive to our needs. The only complaint I have is that the service in the bar area was awful and slow. I was there for 4 days and hoped it would've gotten better, but every day it seemed to get worse. Even when I sat at the bar, it took forever to get served. Some of the bartenders paid more attention to the airline staff that stayed at your hotel than the other guests. Need to improve their professionalism as well as they were grabbing and messing with each other behind the bar.
November 11, 2013
Rated 2 out of 5 by DanS Not up to Westin standards
Though it sports the Westin brand, this hotel is not up to Westin standards. It feels more like an older hotel that has a coat of Westin lipstick, but not really upgraded to meet the standard. Our air conditioning did not work. A technician came and "fixed it" but it still didn't work. Never got below 76-78 degrees, despite running full blast. The pay TV portion of the TV did not work. We had to call a technician who was able to fix it after about an hour or so. The room service ordering staff were not very competent. I stay at Westin over 1 month a year -- and know what to expect. This was not it.
June 24, 2012
Rated 2 out of 5 by alkvaldosta Weekends are definitely not the time to stay at this hotel
Food and beverage service was appallingly slow. At lunch Sunday, there were 3 tables with a total of 6 customers and 3 servers. It still took 25 minutes for our order to arrive and each order was incorrect in some way. Throughout my Friday-Sunday stay staff was most often focused on visiting with other staff members including a lagre number of off duty staff that was simply hanging out.
This facility could benefit a higher level of management supervision and extensive customer service training. Simple requests like "may I have a glass of water" should not get the answer " I'll go find your server"
May 6, 2013
Rated 2 out of 5 by HHI19 Needs Work!
I have stayed here before and it was great for its closeness to the airport. After arriving at 11:30PM and a long day, the room assigned was not fully made up. The staff responded quickly and moved me to another room. However, the TV remote was missing (they did bring me one that night) and in the morning when I was preparing for an important meeting, the shower didn't work! It was less than a satisfactory experience. When I relayed all this to the front desk person as I was checking out, he took just $8 off my $18 valet parking charge. He could have comped the entire valet charge. I think the quality of the hotel has gone down since my last visit and it wasn't up to the Westin standards!
July 26, 2012