Rated 1 out of 5 by Nicholas201 Awful Stay at Westin Hotel
I would like to tell you about my recent stay at the Westin hotel in Chicago on river north.
I can just simply describe it as awful!!!
After being an SPG member for a year and accumulated over 60 K in points I decided to take a trip to Chicago for a summer vacation. I booked my hotel though the SPG site...it was categorized as a category 5...I wanted to let you know that it's not.
My check in was fine even got an early check in but because I had missed my plane my partner checked in on my behalf( I had added his name to the reservation)
Upping check supposedly he was upgraded as I was a gold member but if this was an upgrade I am not sure what I would have gotten at category 5 hotel with 12,000 SPG points a night.
When I arrived at the hotel, and saw the room I was not impressed. I had asked for a king size bed and I got a double, upon taking a shower I discovered the drain was blocked, a stench of mildew eroded from the room. I went down to the lobby and spoke to the manager, later I found out it was the assistant manager. I explained to him the issue and after much debate he decided to move me room and upgrade me to a club room.
The club room was the same size room, the same two beds, except he had given us some food from the club rooms--I didn’t need to be bought with some food--I wanted a room that met my need ( a shower stall without a bathtub). Instead here is what I got:
* a running toilet all night
* 2 AM drunk people knocking on my door
* bathtub clogged with hair room #1
* a fridge you can't even use
* a charge for something I didn’t use
* double charge for wine I already paid with my credit card
*I had to remind them twice during my stay that I had made a green choice--to get my points but also housekeeping showed up twice as well.
*the free food we got at the club room -- I got grinds in my coffee - the toaster kept setting the smoke alarm every morning --the only thing about this thing was the servers made it bearable-
At the end of the day, I used 48,000 points to book this god awful room and trust me when I say I feel taken advantage of --if that's the service you get when you book with points --I will not be wanting to stay at any westin at all.
July 8, 2013
Rated 5 out of 5 by TarheelRad Great upgrade
I came in late to Chicago because of a delayed flight and had a busy next two days at a major conference that I was presenting at. Initially offered a double accessible room, I was a bit disappointed, but I believe then the front desk agent recognized my gold status and bumped me up to a club floor room with a king bed. Club floor rooms have Imacs and free wireless which was very beneficial for the extra work I had to do on my presentation the night before. This is the 3rd time I have stayed at this facility and I have always felt very comfortable and well treated there.
December 2, 2011
Rated 4 out of 5 by MikeeB28 Up in the air
Spent Labor Day weekend at this hotel on the river. Check-in was fast & Starwood recognition was immediate with an upgrade to the hotel's Club Level. My only complaint was the room (1814) had a very weak blower when the a.c was on. The room was VERY warm to us. The staff did bring up a fan, which we kept in the room for our entire stay. Also, please fix the creepy plumbing access hatch under the sink in the bathroom. It stays open all the time. Other than that, I MAY stay at this hotel again since the staff is top notch - but the hotel is showing it's age.
September 4, 2013
Rated 5 out of 5 by MGSMom Perfect hotel for our Chicago birthday weekend!
My daughter (just turned 8) and I headed to Chicago for a girls' weekend .... that of course included American Girl, Marshall Fields'/Macy's windows, "Rudolph the Red-Nosed Reindeer" musical, and all the good food Chicago offers. Turns out, we hit the jackpot with the Westin River North!
Lovely, helpful staff took care of us from the moment we arrived until we departed. Sushi in the Lobby with a Passion Fruit Creme Brulee surprise really started our weekend out wonderfully.
Our room was comfortable ... and quite possibly my daughter's favorite part of the weekend. She didn't want to shop anymore ... she wanted to go back to the hotel and order Room Service and watch a movie!
We will definitely be back! Thank you ALL for your wonderful hospitality!
December 16, 2013
Rated 1 out of 5 by Mark1418 Don't be early
It's not so often that during your business travels you arrive to your hotel before 3pm, but if you do do not expect a room at this place. I actually arrived at 1130am and was told to come back in an hour, upon my return another 90 people came In early as well and I was told I can not check in until 3pm. The staff was rude and in no way facilitating for a business travelers needs. If you are needing a gift shop for a drink while you wait 4 hours you will need to go to the hotel across the street. They don't have one here.
September 3, 2012
Rated 3 out of 5 by RB1234 Good Not Great
Travelling for business as much as I do I have stayed at dozens of hotels. For the cost and self boasting at the Westin I expected better. The room was so-so. It was just barely acceptably clean and I could never get staff to fix the lamp over the desk despite several calls. The level of amenities was less than many other chain hotels catering to business travelers and the bed was less comfortable than theirs. The lobby is very dark and not at all inviting.
On the positive the concierge desk is staffed by some of the best people I have met. All requests were handled with perfection. I had a very early flight and the staff member who places coffee in the lobby was one of the happiest people I have met at 4:00AM on a Friday morning.
Overall there are better choices.
May 21, 2012
Rated 3 out of 5 by tom20140514 Missed opportunities
I have respect for the Westin brand and have higher expectations for the hotel line than most others. I was disappointed to experience SEVERAL problems in my two-night stay. The cable signal on my TV continually came and went which required a maintenance visit; both outlets at the desk were very loose and I had to bend my plug prongs to ensure the cords did not fall out; and the fan I requested had obvious mechanical problems, resulting in a sustained noise level too loud to justify turning it on.
In isolation, none of these issues are a large matter. But when all of them are experienced together, I couldn't help but re-evaluate my opinion of the Westin brand.
I stayed here for business, as the hotel was hosting a conference i was attending. It is unlikely I will stay at this location again.
May 14, 2014
Rated 2 out of 5 by Kristin2012 The unfriendly staff kept us waiting.
Before arriving we called the hotel, and were put on hold for over 10 minutes. The same thing happened when we checked in. There was just one person working at the front desk. We were told to go to the wrong room. When I went back to the desk for clarification, I was told in no uncertain terms to go to the back of the line, and then the staff member patronizingly told me that I must have misheard. Everyone in my family "misheard" the same thing. The room was great, but the service left a bad taste.
October 3, 2012
Rated 5 out of 5 by Jgrease This hotel made my weekend great!
After a miserable flight into Chicago, our arrival at the Westin could not have been smoother. The desk clerk John was polite and professional, and he had been a great help starting when I called to explain that we were going to be delayed by hours. We were given an upgrade at check-in to an Executive Suite which was a pleasant surprise. The room was terrific, the staff friendly, and this all came together to enhance our weekend stay in Chicago. I would most certainly stay here again.
July 25, 2012
Rated 5 out of 5 by Trylon2000 Westin River North
Great location. Great staff. Front desk could be too busy at critical times as well as valet but overall the experience was very positive
May 22, 2014
Rated 1 out of 5 by Maria57 Worst Starwood Hotel Experience
Type of reservation for room was not communicated to the front desk, or they're just incompetent. Very busy hotel so you couldn't get to the operator in less than 10 rings. Called the concierge and was put on voicemail. Room service menu was outdated. Was placed in a handicap accessible room without being asked first. Front desk insisted on my drivers license to access the club lounge but they let my son-in-law in the room without any ID!
April 16, 2013
Rated 5 out of 5 by Donald3217 Great views
We have stayed here a few times now and over all I have always been happy with the hotel. The hotel is starting to show it's age same of the bathrooms need some work, but other than that a great place to stay with some great views of the river. I also want to give credit to James the front office manger he really went out of his way to make sure everything went smoothly thank you!
July 24, 2012
Rated 5 out of 5 by Joseph99 Excellent hotel
The staff is so friendly and professional. The room was clean and the bed delightful.
May 19, 2014
Rated 2 out of 5 by Sirrom1 This hotel needs improvements.
Westin River North, Chicago, IL. I was a guest in Room 307 -
Air conditioning operates poorly. It smells and is hot. Carpet torn. Shower broken. Towels coffee stained (I hope coffee).
Room service was excellent.
This hotel is in need of a rennovation. I will not stay here again until I see improvements.
May 15, 2014
Rated 5 out of 5 by Perfectpearl08 Excellent Hotel
This hotel is excellent. Not good, but great. A great hotel is measured by the service it provides, not on a slow weekday but a busy weekend. I stayed here on the Saturday during the 2013 Taste of Chicago. From check in to check out the service was outstanding. Stay here and you will not be disappointed. This hotel made a big impression.
July 15, 2013
Rated 5 out of 5 by Ricky46 Awesome Hotel
This is truly an awesome hotel. The staff are very courteous and professional and the rooms are very large and comfortable. The hotel has excellent facilities for hosting conferences and meetings and the food is great as well. The hotel is located near restaurants and many other Chicago historical landmarks making it very convenient. I highly recommend this property.
May 12, 2014
Rated 5 out of 5 by GingerM Great Stay!
The Staff were extremely friendly and so helpful! There were certain needs that I had during my stay that they accommodated without hesitation. From the doorman, to the concierge, to the front desk, to housekeeping and the restaurant staff, everyone was so over the top friendly. I will definitely recommend this hotel!
July 3, 2012
Rated 4 out of 5 by ContientalTraveler Second stay with unfortunate mishaps
My first stay was so good I came back. Unfortunatly, this time none of the local TV channels were working for 3 straight nights and housekeeping didn't clean my room on one day.
I do like the full time person at the door, the fact that all the employees are really nice and helpful as well as the location.
May 31, 2012
Rated 3 out of 5 by Prairies Good location for theatre and shopping
Hotel location is good for restaurants, shopping and theatre. Easy to catch a taxi and inexpensive. Rooms are ok - little hot water though so not great for a 4 day stay and with a family of 4!
January 2, 2014
Rated 5 out of 5 by IndyKO Awesome Family Weekend
I travel a lot for business. My family doesn't travel much and when we did get away for the weekend the entire staff made my wife and daughters feel like they were the only guest at the hotel. Service was outstanding in every area of the hotel from the valet to the sushi bar. Thank you!
June 20, 2012
Rated 5 out of 5 by Joe5618 I love this hotel
I have stayed at this hotel many times and have always been satisfied but I will think
Twice about staying in the future .
When I pulled up and they told me it was going to be 65 dollars to park my car I almost
Got back in my car and left. I won't be staying
Here in the future.
August 19, 2013
Rated 5 out of 5 by CountryMouse Great Experience!
The hotel staff was friendly and helpful. They answered my questions with a gracious manner. All staff acknowledged me throughout my stay. I couldn't have asked for a better location than River North. It was an excellent stay all around.
July 16, 2012
Rated 2 out of 5 by Runjc Poor room cleaniness and maintenance
The check-in experience wasn't exceptionally good, there looked to be a wedding and a prom happening simultaneously, so a little hectic, but still I felt rushed along.
The room upon entering looked nice, I appreciated an upgrade to a deluxe. However, upon further inspection I found some negatives. The sink was dirty and looked to be unclean. I attempted to draw a bath but the overfill drain didn't work so the tub overflowed. Thankfully I caught it in time and only a small amount of water leaked out. Using towels to wipe up some of the excess water I was horrified at the amount of hair on the bathroom floor. Also, the switch for the shower heads only engages halfway so when showering you end up standing in about 3-4 inches or water.
Being a gold member I took the option of a late checkout. Around 2-3p I received a phone call from housekeeping to inquire when I was checking out. I was then visited by housekeepers on 2 separate occasions inquiring when I would be leaving. As the same with checking in, I felt the same way leaving the hotel as I did entering it, rushed
June 13, 2012
Rated 2 out of 5 by sw2278 Complaints
During our two day stay we experienced a few things which in my mind are completely unacceptable! The shower water would not get past warm! I thought that due to shaving in the sink prior to showering I had used up the hot water. On Sunday morning without shaving or using the sink the water was once again only warm. I turned on the sink and the water was hot. Somewhere there is a problem between the two. On Saturday evening the power went out in our room while getting ready for a wedding. We were forced to get ready with only the light which was coming through the window. That short explains also why we weren't able to make room to room calls. Upon check out we were offered not a bit of compensation.
April 10, 2014
Rated 5 out of 5 by Cindy Excellent Hotel
The staff is very helpful and friendly which to me means this has excellent management. When the management is good it makes the staff good. It was very clean and well kept. I would recommend to everyone.
July 14, 2013
Rated 5 out of 5 by Mike2mh Did not miss a beat
On a very busy week in Chicago, this hotel was booked but they took the time to help in every way. Room and health club were clean and pleasant. Excellent executive club amenities and service.
June 15, 2012
Rated 4 out of 5 by PoliEcon Good location
Fairly typical Westin in a great part of town. Big lobby filled with folks wearing name badges around their necks. Everything worked -- it just lacked charm or anything to make it "special."
May 28, 2012
Rated 5 out of 5 by Tapper Beautiful
Absolutely loved our stay at the Westin River North. Beautiful hotel at a great location. Hotel staff was outstanding, so helpful in many ways. Now my first choice for downtown Chicago!
August 8, 2012
Rated 5 out of 5 by PoB2 Outstanding Staff
Every staff member we met was friendly and helpful. The front desk staff was extremely accommodating, arranging for a nearby room and an early checkin for another member of our group.
July 13, 2012
Rated 1 out of 5 by SPGUnhappy Not the ideal hotel
very unsatified with the room. There were not expected admenities nor was the location as close to the destination as indicated by the 3rd party booking company.
July 30, 2013