Rated 4.2 out of 5 by 232
Rated 5 out of 5 by Bill This hotel has a great location and a wonderful staff
We enjoyed everything about our stay at the Westin. From the valet to the front desk staff to the staff cleaning our room, we were impressed with the congeniality of everyone. Your staff made our stay very enjoyable.
Rated 5 out of 5 Great location and comfort
Very clean, great location, room was perfect and the club level was great.
Rated 5 out of 5 by Nickname This hotel wastes soap
Overall was a great experience. However, the concierge service was inconsistent and below expectations. My other comment relates to ecological housekeeping. Both my sink soap and shower soap was replaced daily, which seemed wasteful and unnecessary.
Rated 5 out of 5 by Alex23 Excellent choice to explore the city
Greatly enjoyed my stay here. The hotel is in a great location next to the river near all of the tourists sites and awesome nightlife. Check-in was a breeze and the front-desk were courteous and a joy to talk to. The lobby, concierge, and elevator area made this hotel seem more expensive that it actually was. Business or leisure, I will definitely be back!
Only complaint was that the mirror near the entrance of my room was really dirty, it looked like someone had walked on it. Other than that I was very happy with it.
Rated 5 out of 5 by hockey great stay
Everything was excellent.
Rated 5 out of 5 by Chicago Excellent service from manager
The manager at this hotel was a huge help for me. When I discovered I had lost the pair of pants that went with my suit, he let me borrow a pair from the cleaning staff, which was a pretty close match. Totally saved my presentation to a client later that day. A million thanks.
Rated 5 out of 5 by kag0147 Great place!
Great staff, great facilities, I will be staying here each time I visit Chicago. Everyone is soooo nice! Housekeeping says hello each time you walk by, luggage assistance people always have a smile on their faces. Employees hailing cabs are very professional and polite. I am impressed by the level of engagement from staff!
Rated 5 out of 5 by Saladbar3 Excellent Overall
The location and staff were amazing - will stay here again!