Rated 4 out of 5 by KZtraveler New Rooms
Great remodel. A solid Westin Property. Great Shuttle services to and from airport.
December 9, 2013
Rated 5 out of 5 by Mike09 This is an excellent hotel for business meetings.
The hotel is an excellent facility to host business meetings, large or small. It is very accessible to all means of transportation, offers excellent meeting rooms, attentive staff and the comfort of the rooms are superb.
December 6, 2013
Rated 2 out of 5 by DisneyFan Not quite up to standards
The hotel is certainly convenient to O'Hare and the shuttle service was very efficient. However, my room was a little disappointing. The TV didn't work; this turned out to be a faulty remote controller which was repaired after a phone call and short wait. The bath tub didn't drain and while standing in the shower, I also noticed mold growing over many areas in the bathroom ceiling. And during an early morning thunderstorm an exterior window blew open allowing rain to pour into the room (doesn't speak well to room security either since the window obviously was not locked). This might have been a room not used often, but why put a SPG Gold member in such a room? Overall, just not well maintained.
July 27, 2012
Rated 3 out of 5 by JAT1957 Just OK
Everything a business traveler should expect, but nothing that special. On the pro side a nice lobby with quiet seating areas and free Wi-Fi helped compensate for one of my greatest hotel peeves - expensive in-room Web access.
Airport shuttle service is convenient and free. Room comfort is up to par for this level of hotel.
Staff messed me up over a late check out - misleading me and then charging $84 for an extra couple of hours. Still on my credit card so I'm pretty steamed about that. But work requires me to return tomorrow, so the front desk is going to hear about that in person.
October 15, 2012
Rated 5 out of 5 by LJTN I felt pampered!
This is the most comfortable hotel I've ever been in. The staff was friendly and the bed slept better than mine at home. Amazing comfort!
The only complaint I have is that while the hotel claimed to have wifi, it was only available in the lobby. You had to pay extra to have it in your room. That was surprising and unusual compared to the high service given otherwise.
I was staying at The Westin O'Hare for a convention. There were over a thousand people attending. The elevators were fast so even the lines weren't long. The escalators made getting from one place to another quick and convenient. The rooms were LARGE with plenty of space to spread out and relax. The shower head was to die for...LOVED it!!!
I would highly recommend Westin and would love to stay there again!
October 29, 2013
Rated 5 out of 5 by khd30 Great value
Excellent hotel, great value
December 2, 2013
Rated 5 out of 5 by SBDC A wonderful place to stay
Everything about this hotel was first class. The meeting rooms were comfortable, food excellent, and staff first rate. Rooms were quiet, clean, and comfortable. Very enjoyable!
November 27, 2013
Rated 5 out of 5 by ABMom Midwest Fur Fest Alternative
We stayed at this hotel while attending the Midwest Fur Fest. It was such a delight. I loved the rooms, the staff was so helpful and responsive. I must also stress that the parking was wonderful.
November 26, 2013
Rated 5 out of 5 by Arthriticgeezer Eased pain of air travel
After a day of exhausting delays and missed connections, United Airlines booked me overnight into the Westin O'Hare with a complimentary $70 room voucher. The 9th-floor room smelled fresh, was quiet, spotless, and looked as if it had recently been renovated. The king-sized bed was incredibly comfortable. The high-thread-count white sheets, pillowcases, comforter/bedspread and matching shower curtains were all new. Towels seemed new too. No time to use the free Spa with sauna and hot-tub. Took a long hot bath in the morning and left refreshed in time to catch my rescheduled connecting flight. Amazed that Westin can offer such luxurious comfort at that price. Joined their SPG program because of this experience. I'm now a fan.
March 1, 2013
Rated 3 out of 5 by SuitcaseGirl Too dry
The building was so dry that after two days my lips were cracked and bleeding and I was not the only one at the meeting with the issue. When I mentioned this to staff they brushed it off and said it was just Chicago climate (I live in Chicago, so ... no).
But all of the meeting staff (banquet etc) were *excellent!*
November 18, 2013
Rated 4 out of 5 by TiredOfStandingAround Platinum check-in?
Platinum level check-in was non existent. Sure there was a sign declaring gold and platinum level check-in but it is displayed directly next to the non members counter and thus everybody goes to whatever agent is open. This is also ok if you don't have people waiting but if people are waiting than the platinum level agent should call out for platinum level members before assisting other customers otherwise this feature is all for show. In my case I waited in line for over 15 minutes as the agent behind the platinum plank helped customers that were non members. Generally I am not that particular but the point is why display the plank and behave as if you are looking out for your loyal customers when in fact you are not. This is a bit fraudulent to me.
September 10, 2013
Rated 5 out of 5 by Anne1970 staff is tops
I've stayed here before and thought it was excellent. This trip added to the impression, particularly in terms of the staff. A banquet server noticed I had not eaten my salad and realized I was feeling ill. She immediately brought me a ginger ale to settle my stomach and asked about bringing me crackers. It was very touching. She continued to check on me through the dinner, although I was unable to eat anything. The front desk staff was also impressive and efficient. One of them actually remembered my name when I came back with a question later in the day. My one suggestion - stop charging for wireless access in the rooms. It doesn't make sense when the lobby wireless is free, and I would really appreciate the additional perk.
December 3, 2012
Rated 4 out of 5 by jod1234 Excellent service
I travel every week, and never right reviews. But this hotel deserves to be reviewed. I had exceptional service from the front desk staff. I had a doorman and another gentleman help me load and unload boxes that I had shipped in. Not just once...but twice. Both gentelmen were happy and very pleasant.
I really appreciate the cheerful help while I am away form my family and my home.
Both these 2 gentelmen went out of there way to help me. One even let me use his personal umbrella!
Thanks again for the great service! Keep up the good work! I will be back!
April 24, 2013
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
Always a pleasure to stay at this hotel when arriving late into O'Hare. I would highly recommend this hotel as a stay.
November 24, 2013
Rated 5 out of 5 by Norma64 This hotel is Beautiful,Clean and Friendly
I am so glad that we picked this hotel for our very 1st Chicago weekend. As soon as you enter the Lobby you feel very comfortable and welcome, The front desk staff were very helpful and knowledgeable. Housekeeping on our floor was amazing and friendly as well. The room was larger than we expected for the 4 of us and the beds were very comfortable. You can certainly tell the management and employees take pride in this location. It is in close proximity to all Chicago has to offer. We are looking forward to another visit soon!
September 9, 2013
Rated 5 out of 5 by businessmom3 Great hotel and experience
Definitely consider this hotel on your next trip. It is very close to the airport, clean, the beds are very comfortable and the staff is very professional and nice. Couldn't recommend any higher.
November 20, 2013
Rated 3 out of 5 by SFOTravelers Great hotel for business but not guest friendly!
I stay here often!! Good business hotel; value for dollar; location; good facilities BUT the front desk staff clearly not happy with their job; were having a bad day or just generally not plesant people. Not sure what the issue of the day was but they really are not representing the Westin or Starwood Program well. This has been a recurring theme; I can recommend from a practical perspective but I am not sure if I will return or just take my business elsewhere! I'd rather stay somewhere where they at least act like they appreciate you being there.
July 20, 2012
Rated 4 out of 5 by Cadence Good, but could improve
I had stayed at the Westin O'Hare a year ago and was not impressed, so when I had a chance to stay here again, I decided to give them the benefit of the doubt. Things had improved from last year, although things could still be tweaked. Housekeeping was great, but the hotel needs to improve their SPG member recognition. I was not offered a room upgrade, and had to prompt the desk for my amenity. I also had to go to the front desk twice, even spoke to the same person, about a billing issue - was charged for internet when it was supposed to be free.
August 25, 2012
Rated 5 out of 5 by gracielu Welcome relief!
American Airlines canceled my flight out of Chicago O'Hare to Philadelphia late one evening. I was offered a room discount at the WESTIN. It had been a hectic evening with no flights out, missing luggage and yes, hungry. The WESTIN was a welcome relief! It was a warm smile, delicious meal and a great waiter in their Benchmark restaurant, the room was refreshing and cozy. The exhaustion lifted when my head hit the pillow. I will not be flying American Airlines anytime soon, but the WESTIN I will surely see you in the near future! Thank you!
July 1, 2013
Rated 5 out of 5 by Janiebird Best Ever
This was one of the best hotels I've stayed in as a frequent traveler. It was beautiful, clean, quiet, and convenient - all of the elements of a great place to stay. I liked having the option of choosing to not have housekeeping services. The shuttle service was outstanding and very prompt.
November 11, 2013
Rated 5 out of 5 by Dita Family getaway
We had a wonderful time at the Westin O'Hare. Being an spg member we got upgraded were free which was very accommodating since we have a toddler who loves space so she can run around. The food was delicious and when we weren't satisfied with our breakfast one morning (food was late and cold) they took it off our total. The staff was friendly and pleasant. Thank you for a wonderful time!
October 29, 2013
Rated 3 out of 5 by suzy room arrangements
Very disappointed. I am a Starwoods members and was at the hotel for a wedding. Most everything arranged for the sleeping rooms ahead of time was not honored, including handicapped room and adjoining room. I wasted a lot of time on the phone with reservations. Found front desk staff merely luke warm in trying to fix the issues. They appeared to not know the building very well or perhaps were new at their jobs. When my brother checked in, his reservations was all screwed up as well. This is not what one would expect from a Westin. Hotel had just been redecorated and bathroom had no mirror; there were no wastebaskets. Mirror had to be installed before my 91 year old mother arrived. Hard to believe the GM would not do a complete walk through after renovations.
April 30, 2013
Rated 5 out of 5 by fit2betai Best Airport Hotel by FAR
Often times it is difficult to find a clean, high-end hotel close to an airport. The Westin O'Hare is a rare exception to this rule. Close to O'Hare with shuttle transportation to and from the airport, this hotel is stellar. The amenities are reflective of other Westin properties, the staff was attentive and the location was key. I would definitely stay again and recommend the hotel to anyone in need of a room in the area.
October 18, 2013
Rated 5 out of 5 by JIC9142013 This hotel has comfortable accommodations.
The hotel has a warm ambiance, efficient staff, and very comfortable room accommodations. It took ten minutes to get to the airport, even in commute traffic. We held a meeting on the 12th floor. The breakfast and lunch was wonderful.
November 9, 2013
Rated 2 out of 5 by Kevin 2 Night Stay
The Westin, like other big expensive hotels, is over priced and under staffed.
I came in for a meeting where the group rate was $169. I had to come in a day early so had to book a separate reservation. With AAA i got $89. So why couldn't I get that rate the rest of my stay? If I wasn't attending a meeting where you were ripping us off with a group rate that is really high, I could have got the AAA rate.
If you are going to charge like big fancy hotels, you better be a big fancy hotel.
But you are not. So there.
May 16, 2013
Rated 4 out of 5 by SeattleFlyer Reasonable Full Service Airport Hotel
All in all a good stay. The hotel is spacious and in good repair, albeit an older building. Rooms were large and clean. All the Westin touches were present. Staff was welcoming and accommodating.
My biggest complaint was the shuttle was 45 minutes late to the airport. I arrived during an "every 15 minutes" shuttle cycle period, but despite calling 2x it took 45 minutes. The hotel is 2.5 miles away from ORD. It was freezing and rainy. This is an airport hotel so I expect the airport service aspect to be seamless.
October 13, 2012
Rated 3 out of 5 by JLJB Westin O'Hare
The hotel was fine - front desk and meeting staff were outstanding and very nice. The hotel offers you no housekeeping for 500 bonus starpoints. It is worth the bonus points - the housekeeping services were horrible during my stay. I could have done a better job without any housekeeping. The only thing that I received was my trash emptied and clean towels. Sink and countertop not wiped down, bed not tucked in, glasses not replaced.
October 3, 2013
Rated 5 out of 5 by Torpedo I want this bed for home
The hotel has that familiar, wonderful smell once you arrive and the experience begins. Checking in and out was quick and the staff was even able to help me when I discovered I had forgotten my phone charger. The room was large and comfortable, but the bed was fantastic. Although I didn't require maid service, the woman cleaning worked very hard to make certain that I had all the towels and soaps needed. Thanks for the great experience.
September 23, 2013
Rated 4 out of 5 by MSPSara Generally a great hotel
This was a great hotel and I can't often say that about an "airport hotel". The shuttle drivers were prompt and friendly, as were each of the hotel staff I met. The only negative feedback I have was the cleanliness of my room. I walked into the room and immediately noticed to beverage ring on the dresser/tv stand, then I noticed one on the nightstand. The carpet was stained (from the look and placement of the stain, probably from an overflowing beer). I also discovered a bottle cap on the floor and the bathrobe was missing. My colleague didn't have a hair dryer and called several times asking for one. The staff replied they were "looking for one that works". She never received one. Despite these disappointments, I would still stay again at this property and would recommend this hotel.
December 19, 2012
Rated 3 out of 5 by Jkied What happened to the best hotel gym in O'hare??
I'm a regular guest at the Westin Ohare and the staff here is great and they make me feel at home during my travels to the office at Wheels. My favorite part of the Westin Ohare was the gym. It was the only hotel in the area that had "real" gym equipment and I'd have great workouts, just as if I were in a real gym in my home town. My favorite part about the Westin is now my least favorite part of the facility. Westin Management pulled all the real equipment out of the workout area and made it just like every other hotel gym, which is horrible. It looks like someone who doesn't exercise made a decision to replace real gym equipment to equipment provided by a sponsor. It's really a shame. I've now been looking for hotels nearby with real gym equipment and benches or next to a chain gym.
August 15, 2012