Rated 1 out of 5 by CarlitoLA horrible "remodeled" room
I can not understand how Westin can put a customer in a room with no cable TV, no bathroom hardware, no phones and no running water in the shower. Worst hotel expereince in my life. Whoever signed off on this room being ready for use should be fired.
February 28, 2013
Rated 3 out of 5 by WisDan50 This hotel has issues
Stayed here twice now, two years ago and in 2012. BOTH times I have had major billing issues! Took several calls/days to rectify.
Also, was promised free parking and had to argue this at the front desk after they billed me for it.
January 16, 2012
Rated 5 out of 5 by Moe2550 Early shuttle
Big thanks for arranging the early (4 am shuttle) Friday February 22nd. Snow fell overnight and the driver was there!
I have stayed 3 times at this hotel and the staff is terrific. I highly recommend this location.
February 23, 2013
Rated 4 out of 5 by Jimmy A good stay at a good hotel
Stayed at this hotel during a visit to Chicago.
Th shuttle to the L was great and convenient way to the city, and it is really close to O'Hare Airport.
The amenity on site was average though.
October 6, 2012
Rated 4 out of 5 by Donald3217 Pillows
The hotel overall was fine. The Staff was friendly and accommodating. The one and only issues I had at this hotel were the pillows. They were lumpy they were small it was like a bad joke.
July 24, 2012
Rated 5 out of 5 by olivo honeymoon
We stayed here on our honeymoon. The clerk upgraded us to a suite and also sent is a complimentary fruit tray and champagne. It was very nice and our stay was quite enjoyable.
January 17, 2013
Rated 4 out of 5 by artist916 Good experience
We recently stayed at the Westin O'Hare for an overnight layover. It was convenient, comfortable and easy. The entry to the hotel is inviting, our room was large with a nice view, and the dinner we had at Benchmark was truly outstanding. This would have been an excellent experience but for the hallway to our room. After checking in we took the elevator to the 10th floor and were met with carpet that was not only dirty and stained but littered. It was very off putting as we anticipated what our room would look like. Our room was fine, but the hallway did not meet Starwood standards. That being said, we would definitely stay at the hotel again.
August 17, 2012
Rated 5 out of 5 by Elaine76 Easy access to city
I love the fact that the "L" is so close to the hotel. Self-parking is not as expensive as other hotels I considered. Two words: Heavenly Bed!
July 18, 2012
Rated 4 out of 5 by Mike52 The staff was very courteous
Our stay, though brief, was enjoyable and comfortable. The staff went far and beyond and the doorman (Ivan) was so friendly and helpful.
January 24, 2012
Rated 5 out of 5 by CT3SNP AXPONA event attendee with family
Great venue for this event. Did a great job of accommodating our family. Exhibit rooms comfortable and functional. Nice central location for the event. Close to downtown Chicago attractions. Excellent effort by hotel staff all the way to checking out of on-site parking. Thanks!
April 30, 2014
Rated 5 out of 5 by Annie1 This hotel more than met all my expectations
This was a great experience. The room was quiet! Everything was clean and beautiful. And the bed ..... oh, it was 'heavenly'.
November 14, 2011
Rated 5 out of 5 by DB1214 Always a new surprise
I stay at this location frequently and each stay is fantastic. I can always count on a comfortable stay with exceptional service. The rooms are always warm and welcoming, and the staff remember me as I walk around the hotel. As the title suggests, every stay at this location, the staff always provide me with a pleasant surprise. Often the surprise is tea or sweets in my room waiting for me when I return from work (nearly always at the same time). Other times it'll be fruit and a beverage when I arrive. The staff are always inquiring about me and looking after me. I couldn't ask for a more welcoming location to stay away from home.
January 27, 2014
Rated 5 out of 5 by Joseph Great stay!
Good fitness center and small pool and hot tub, you can still enjoy it!
March 17, 2013
Rated 1 out of 5 by Jen2745 Terrible Experience
We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation.
March 23, 2014
Rated 3 out of 5 by audio2 This hotel is very comfortable
This hotel is very comfortable however the restaurant in the hotel was very under staffed for the trade show that was hosted there. More staff and better organized.
April 29, 2014
Rated 5 out of 5 by Greg1963 Go For The Food Alone
The food at Benchmark was fantastic. Starbucks inside the hotel. Very comfortable beds. Great shower.
April 29, 2014
Rated 4 out of 5 by Renny Outstanding F&B Staff / Hotel Needs Some Updating
The Benchmark staff - Olga and Joe - are outstanding. It was a pleasure getting to spend time with them in the restaurant / bar. Expensive, but convenient restaurant / bar. I think I spent 300+ during a two night stay. When I arrived, the front desk staff was very confused. They were going to charge me 25 or 30 for self-parking. Luckily a supervisor came by and said, "no, parking is included in his rate.". Ice all over the elevator floor, and an out-of-service elevator with the door open. Room doors slam shut. I do love Westin hotels though - I love the olphactory touches! But I was not greeted as an SPG gold member when I arrived.
September 13, 2012
Rated 5 out of 5 by Dubie Great pillows and beds
I would like more automatic upgrades as an SPG member, however I keep returning to Westin because it is pleasant, comfortable, and convenient.
April 28, 2014
Rated 1 out of 5 by NotHappyWithWestinOhare By far the worst SPG facility I have stayed in
As as SPG platinum member I expect a bit more service/facility to be on a category 3 hotel.
1) I booked a king room, the receptionist try to tell me their is a wedding at the hotel and there is no king room. I gave her the stare and she all of a sudden came up with a king room.
2) The trash from ther previous guest was still at the trash basket.
3) Parking costs 25 dollars, and the Sheraton more closer to the airport is 12 dollars, now how do you make sense of that.
4) There is no concerige lounge at this hotel. First time ever.
Overall this is not a category 3 hotel and its overpriced and will never stay at this hotel again.
January 16, 2013
Rated 3 out of 5 by RJS1 Disheartening experience of a Westin
Due to a weather cancellation of my flight, I went looking for properties near O'Hare so that I could easily catch my 7:30 flight the next morning.
Upon check-in, I met and was assisted by the incomparable Amanda. I was quite pleased to have received an upgrade to the Presidential Suite (thank you again, SPG Platinum), although that may have been nicer had I been staying more than 6 hours in the hotel. Very much on top of her game, Amanda also got me a luggage cart as the only night bellman was off driving the Westin shuttle back and forth to the airport.
The room's appointments were nice, with a wet bar in the entry foyer, large living room with big-screen TV, and similarly large big-screen TV in the comfortable bedroom. The bathroom had both the double-headed shower I love at the Westins and a nice large bathtub, but the tub's Jacuzzi nozzles looked so yellowed and dirty I ended up being put-off from having a soak. Also, the room door was excessively loud, shutting with a reverberating slam if you're not careful. How much more difficult would it be to just have dampers installed? It's a nice room, but Presidential?
Where it all fell down was on the service front. At check-in, I requested wake-up calls at 4:45 and 5:00AM, in order to provide backup to my cell phone alarms, and which would give me the time to leisurely get ready for a flight and a full day of meetings. Alas - the property never made either of the calls. I barely got up and out the door in time, thanks again to Amanda sending up a bellman who assisted me with my gear while I ran for my car. Amends were offered and accepted, but as a business traveler, I ask for very little, and that little was a failure.
In summary - the location is perfect if you want to stage yourself for an early flight. While the lobby is lovely, the rooms definitely feel like small details have been overlooked for some years, and detract from the experience. Staff shortcuts such as the lack of a night bellman and the missed wake-up calls left me very disappointed. If not for Amanda, I doubt I'd have had any positive experience at this property.
This hotel strikes me as a series of contradictions, and really does need some extra work to live up to the Westin brand.
June 2, 2012
Rated 5 out of 5 by Ma14 Excellent Hotel, friendly staff
Good Rates, Excellent Service, close to airport and HWYs.
They did not have my room type, they offered me a suite for same rate, very friendly staff.
I timed it, it took 120 sec. for check-in, 50 sec. for check-out!!.
April 23, 2014
Rated 4 out of 5 by MSG101 Nice facility............staff are sub par
The lobby area, restaurant, rooms, etc are beautiful after the renovation--I have been a SPG Platinum member for years and last year had over 100 nights in SPG hotels--I am not asking for special treatment but I do not expect to be treated rudely.........the staff really need some training and need to understand folks have a choice of where they stay
April 18, 2014
Rated 1 out of 5 by 4sae WAY OVERATED
I have stayed here many times before. I travel for work and I would warn anyone to STAY AWAY from this property, especially given the fact that there are many higher quality properties adjacent or next to this Westin that are of higher quality and value. They have been working on the property for 6 months and have offer NOTHING to their clients for putting up with the fact that there has been no bar, resturant, front door, etc. My last stay was the worst and my last. NO hot water, my shower got up above my ankles, there was noise that woke me up most of the night, and then I got to enjoy a $22 omlet. This place is ONLY for groups or individuals who have their company paying the tab. There is NO value in this hotel. The business center provides no privacy and was constantly loosing connection. When you park, be prepared to walk approximately 800 feet to the elevators. Health club is a joke for $200 per nite stay.
April 17, 2014
Rated 2 out of 5 by PAPWWM RENOVATED ROOMS???!!!!
IF THE "RENOVATED" ROOMS FOR WHICH THEY CHARGE A PREMIUM WERE REALLY RENOVATED I WONDER WHAT THE NON RENOVATED ROOMS ARE LIKE
IT WAS JUST PLAIN TERRIBLE
April 23, 2014
Rated 5 out of 5 by hawana1949 Very comfortable atmosphere
No doubt it is the best hotel accommodation I had. I am not a new customer but known this hotel since 2007. The staff are very nice and cooperative.
April 21, 2014
Rated 4 out of 5 by BeeLa Nice place
I was impressed by the quality of the hotel, but I am allergic to down feathers. You need to be sure that the option for non-down is available to those with allergies.
April 20, 2014
Rated 5 out of 5 by DB1214 New facilities
Over the past six months, the Westin has changed greatly with new interior design of the lobby and a significant change to the look and feel of their Benchmark restaurant. These are nice, but the true value with the Westin still remains with the staff. From the moment you walk in to your return shuttle to the airport, the staff goes out of the way to make sure you have a pleasant stay. This is why I would continue to return to the Westin.
April 7, 2014
Rated 5 out of 5 by MArk Great Business Hotel
Excellent hotel and in an excellent O'Hare location. Hotel is working hard to keep itself looking fresh and it shows. Food in the restaurant was also good. My one complaint is that the cleaning staff was very slow. I had to work in my room during the stay though I would leave for blocks of time and told them they should clean my room. Even though I might leave for an hour or more (and told them I would be gone so that they could clean the room), I'd find them working on the same room as when I left or the message wouldn't be relayed. One day during the stay the room wasn't cleaned until I called down at dinnertime
April 6, 2013
Rated 2 out of 5 by Lumux2 Fell short of expectations
The hotel is currently under construction/remodel which causes some confusion upon arrival. The individual assisting during check-in forgot to provide breakfast coupons which were part of our package and everyone in our group either had to go back and get them or had to remind staff upon check-in to provide them. Requests made to be on same floor as our group were taken upon check-in and we spent extra time spelling out each name only to be split up and part of our group was told that it was "no big deal" to be 4 floors from each other.
The service at the bar and for breakfast (buffet) was excellent. All were very attentive and very nice. If you had your breakfast made to order, it was better than some of the items that were on the buffet.
We required help to open the in-room safe and again, service was very responsive and timely.
The worst part was housekeeping. We all had noon check out and although some forgot to put out the do not disturb sign (which was hard to find in the room), housekeeping felt it was appropriate to knock on doors at 7:00 a.m. that Saturday morning. Completely unacceptable!
Also, shuttle service from the casino was not very reliable. We had to take taxis because they never showed up.
April 21, 2014
Rated 4 out of 5 by Watchdog Great service!
After many flight delays I arrived at midnight to very friendly yet professional staff who efficently checked me in. Even the shuttle bus driver was excellent. The driver did a very good job calming down a very unhappy customer who was extremely unhappy and vocal that it was taking so long to get to the hotel. (The unusal travel time was due to extremely unusal and heavy traffic in and around O'Hare, which of course was not the driver's fault.) Check out in the morning was very efficient and equally as friendly. And the hotel had a free shuttle service to take me to the business I had to get to for meetings. This latter service was a very unexpected and pleasant surprise.
June 26, 2013