Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014
Rated 4 out of 5 by James09 Westin O'Hare review
We used this hotel for park and fly. After our late international flight we look forward to sleep and arise in the early morning hours and leave the hotel. We cannot comment on food and beverage service. We were given an upgrade to a suite which we appreciated. We stay here when we have flights out of O'Hare.
The food and beverage service was very good on our previous stays.
The staff were very courteous and helpful on both check in and checkout.
May 28, 2014
Rated 4 out of 5 by 500NightsLifetime Is this an airport hotel?
Made reservation with platinum desk at 9:30p from O'Hare Terminal 1 arrivals gate. Using airport shuttle, got into room at 10:50p. Shuttle does not pick up at terminals. Hotel Front Desk said go to Door 3 for shuttle... good luck finding that (it's right in front of a competitor's hotel... what kind of business model is this). Morning departure is by request prior to 5am... well missed my requested shuttle departure as elevator was extremely slow (I am conservatively saying 6 minutes from the 12th floor) as well as no one at the front desk for another 5 minutes. I think I got them on shift change as untucked shirt and no tie did not seem to be the front desk uniform the night before. However, hotel was quite comfortable. Just no urgency for an airport location.
September 11, 2013
Rated 5 out of 5 by 1Murphybrown Good beds
Lovely hotel....didn't like the shower...provided hair spray...that was appreciated...
June 4, 2014
Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 1, 2014
Rated 4 out of 5 by StaleRoomService Nice stay, but not soda-addict friendly
Diet Coke at convenience store: 3.89, from machine: 2.00. lolwut?! Also, what if I don't like Coke products (I don't). I would've killed for a Diet Pepsi instead of a Diet Coke.
The room service food was ok, but a little stale. And it took far too long. 30 minutes+ for a piece of chocolate cake?! And it may see like a strange complaint, but the chocolate cake was far too fancy. After a very long and difficult weekend I just wanted a big slice of plain-old cake, not a special recipe chocolate cake for one.
BTW, when I read that the cake came with "assorted berries", I didn't think that meant a couple mushy strawberries. This seems to be a problem for the whole kitchen. The breakfast buffet also had mushy/moldy strawberries. Pretty gross.
And what is it with the highway robbery for Wifi? Everyone knows that Wifi costs you very little to offer at the scale that you deploy it. For christsakes, you get complimentary Wifi at Starbucks. One would think that a hotel room that cost 50+ times as much wouldn't be nickel and dime'ing me on something that you can be pretty sure is essential for my stay.
Other than that, it was a good stay. Very nice and comfortable room. Easy access to the airport.
June 3, 2014
Rated 5 out of 5 by VAW7776 Great Stay
I had a great stay at this hotel. The room was clean/comfortable, the hotel was spacious and quiet. The only thing I didn't like was the attendants at the gift shop. I attempted, right after check-in, to purchase a few small food items and charge the bill to my room. While the transaction went through, the 2 clerks seemed very unprepared to handle this transaction. They spent about 5-10 minutes figuring out how to do it. Further, they seemed very annoyed that I was asking them to pay this way...what I believe to be a very typical way to pay for something in a nicer hotel. After 5 hours of travel and a full day of work, that wasn't the kind of hospitality I was hoping for! Beyond the unfriendliness of the snack/gift shop staff, I truly enjoyed my stay!
May 18, 2014
Rated 1 out of 5 by darkpiety Not just bad service, horrible people.
I traveled over 1000 miles to this hotel to attend a convention. From the moment I checked in and paid for my three rooms, I was treated like a second class citizen. Before I was even checked in, I was threatened with eviction from the hotel for something someone else had done several hours before I arrived. It got worse as time went on, on the third day, the staff was openly sneering at anyone who was there for the convention.
It cost me a lot of money to get there, and to stay there, and they completely ruined the experience. It used to be that I would seek out a Westin, but I will never stay in any Starwood owned hotel again.
April 14, 2014
Rated 5 out of 5 by IsaacO Another Great Westin Stay!
Spent the night here so as to catch an early flight out of O'Hare. I was very satisfied with my stay here. I was placed on the newly renovated wing of the hotel and I can tell you that, it wasn't a disappointment. I loved it, everything was clean, new and fresh. Front desk staff (Janice) was very professional and answered all my questions regarding my stay. I also had a welcome note and gift basket from the Westin Experience Manager (Lyss). Thank you all for a taking good care of your guests.
March 18, 2013
Rated 2 out of 5 by UncleBill1 Worst Starwoods stay ever
So many problems I don't know where to start. Lets just say that nothing went as planned.and they really didn't care. They were busy and that's all they knew. They really never offered to resolve issues. Any place can have issues it's how a hotel or resort trys to help a guest enjoy their stay. All other starwoods properties have been great! Wouldn't stay here again
February 26, 2014
Rated 3 out of 5 by CraigP A bit outdated... not too clean... food terrible and overpriced
I typically love staying in Westin's - clean, modern, friendly and perfect for business trips. This particular hotel had a great friendly staff, but the room felt very outdated, the carpets had old stains on them and i ordered food at the restaurant and paid $30 for soup, salad and a beer. Now $30 isn't much usually... but when the NE Clam Chowder was awful and the caesar salad was boring and the beer was far overpriced (even for Chicago) it doesn't make it feel right..
October 8, 2012
Rated 1 out of 5 by ColoradoNative Hotel Under SERIOUS renovation
There is no coffee bar / no restaurant or bar - just a meeting room with a bunch of tables. Room service is not 24 hours - only dinner - NO chance for breakfast room service at all. This is far below acceptable standards for a Westin property - the web site describes dining facilities that do not exist and never will again (they have been demolished). Until FULLY back in shape I would only stay here as a last resort.
January 24, 2014
Rated 3 out of 5 by visitor3 please replace your property's towels
overall, good airport hotel. frequent airport shuttle service, friendly staff. i also like the maid service opt out deal for 500 starwood points, it helps the environment and i get a few more starwood points.
the only suggestion i want to make: please get some new towels for the hotel. all of the towels placed in my bathroom were frayed and looked like they had seen better days. one of them had a permanent stain. it's quite disgusting.
June 22, 2012
Rated 3 out of 5 by worldtraveller33 Fire alarm was a BIG problem
I have stayed at this hotel twice and the first time was pleasant and unveventful. This last time, however, was not to my standards. The food was excellent and the staff were friendly, but a fire alarm went off at 9:30 at night. This in itself is not an issue, but they way it was handled was awful. I was on the 9th floor and walked calmly down to the lobby. I then spent about 30 minutes trying to figure out who was in charge and when I could go back to my room. I found no one to give me any information and eventually went back up to my room becasue others were. As I was riding up the elevator, another guest told me that she was there several times and this happens often. The fire alarm then went off again for another couple of minutes. By this point, I was tired and confused as to what to do. They really need to look into and fix this fire alarm issue.
November 15, 2011
Rated 1 out of 5 by Austonian The Single Worst Property in the Starwood Network
This hotel is completely outdated and should not be selling rooms until heroic updates are in place. Period. Mattresses hotel wide are OVER 10 years old. There is ZERO "Heavenly" left in ANY of this hotel's rooms. I have stayed here for 100 nights a year for the past three years. The property is under new ownership. Renovations were said to begin in NOV 2012, but there is NO sign of progress. Tonight I'm in room 340. The mattress is from 2002. It weights about 200lbs because of a decade of body dander, perspiration and dust build up. GROSS. AND!!! Management puts PLYWOOD between the mattress and box springs to get more distance out of the ailing "Heavenly Bed". #Fail. That is unacceptable on every level. The single worst Starwood property I've stay at world wide. Shame on the Westin O'hare for operating under such deplorable conditions. Do not stay at this hotel.
January 7, 2013
Rated 4 out of 5 by BusinessTraveller25 Restful Experience, but WIFI poor
Exceptional customer service, great food, very comfortable bed, larger than expected TV, great meeting rooms. Frustrated that WIFI did not work in the room, although it did work in the lobby and meeting rooms. Spent some time with staff, but did not resolve the issue and blamed my device, which didn't make sense as 2 devices didn't work in the room, but worked well elsewhere. Close to L train and deep dish pizza.
November 16, 2011
Rated 2 out of 5 by shoegirl2221 Not honest
My fiancé and I came back to Chicago after staying at this hotel last summer and having a great experience. I attempted numerous times to book a special AAA rate on the website but was unsuccessful. I called the actual number provided to have a worker book the trip for me. The man who I spoke with was very nice and assured me I had received the AAA special which included parking. When we arrived at the hotel and went to check in I was told that parking was not included in the special and that it would be an additional $15.00 a night. I stated numerous times that was not what I had been told but it didn't matter. The worker stated "well do you want it or not?" I was very dissatisfied that I was not getting the package I had originally booked, and more so the fact that the worker never offered to fix the issue. We will not be staying here again, and I will no longer recommend this hotel.
July 24, 2013
Rated 2 out of 5 by KKM1121 Nice, but deceptive
The hotel itself has very nice and spacious rooms, however, the parking is a bit confusing. As a first time guest it might just be due to inexperience with the hotel, but the sign clearly says that overnight guests get charged $25 and yet there's no way for a guest to tell the ticket machine that when they go to part before checking in. At check in, the employees do not ask or check if you are familiar with the parking process and so when I left I had to pay $50 in parking since I had no discount ticket to give the machine when paying. Outside of that, the beds were slightly uncomfortable (though I'm used to firmer mattresses) and the shower had low water pressure and the water barely got hot. Lastly, in addition to the room and parking fee they wanted to charge for wifi use as well. I find that absolutely ridiculous and will not be staying again.
May 19, 2014
Rated 4 out of 5 by Goban Good all round performance.
May 27, 2014
Rated 5 out of 5 by Steph12775 Would stay again
Javier in the restaurant made each of our mornings wonderful. He was helpful and courteous even when he wasn't our server. I would definitely stay again just because of the service I received from him. He needs a raise.
Everyone was nice and helpful, bu Javier went above and beyond.
June 23, 2013
Rated 5 out of 5 by Pway Extremely Polite Staff
I would like to commend the Front Desk Representative who signed me up for this program. I wish I knew her name because she was the MOST polite person I've ever encountered at a Hotel Check-in Front Desk. She would have been on duty at this property at about 9-930Am on January 28th.
January 29, 2013
Rated 1 out of 5 by Allen1 Westin O'Hare
Hotel never gets details right. This week three of five weekdays the USA was delivered. One day no papers at all. Another day at hallway near elevator.
Apparently one or more days not all elevators working - large conference group and a 8-minute wait!
September 24, 2012
Rated 1 out of 5 by CarlitoLA horrible "remodeled" room
I can not understand how Westin can put a customer in a room with no cable TV, no bathroom hardware, no phones and no running water in the shower. Worst hotel expereince in my life. Whoever signed off on this room being ready for use should be fired.
February 28, 2013
Rated 3 out of 5 by WisDan50 This hotel has issues
Stayed here twice now, two years ago and in 2012. BOTH times I have had major billing issues! Took several calls/days to rectify.
Also, was promised free parking and had to argue this at the front desk after they billed me for it.
January 16, 2012
Rated 5 out of 5 by Moe2550 Early shuttle
Big thanks for arranging the early (4 am shuttle) Friday February 22nd. Snow fell overnight and the driver was there!
I have stayed 3 times at this hotel and the staff is terrific. I highly recommend this location.
February 23, 2013
Rated 4 out of 5 by Jimmy A good stay at a good hotel
Stayed at this hotel during a visit to Chicago.
Th shuttle to the L was great and convenient way to the city, and it is really close to O'Hare Airport.
The amenity on site was average though.
October 6, 2012
Rated 4 out of 5 by Donald3217 Pillows
The hotel overall was fine. The Staff was friendly and accommodating. The one and only issues I had at this hotel were the pillows. They were lumpy they were small it was like a bad joke.
July 24, 2012
Rated 5 out of 5 by olivo honeymoon
We stayed here on our honeymoon. The clerk upgraded us to a suite and also sent is a complimentary fruit tray and champagne. It was very nice and our stay was quite enjoyable.
January 17, 2013
Rated 4 out of 5 by artist916 Good experience
We recently stayed at the Westin O'Hare for an overnight layover. It was convenient, comfortable and easy. The entry to the hotel is inviting, our room was large with a nice view, and the dinner we had at Benchmark was truly outstanding. This would have been an excellent experience but for the hallway to our room. After checking in we took the elevator to the 10th floor and were met with carpet that was not only dirty and stained but littered. It was very off putting as we anticipated what our room would look like. Our room was fine, but the hallway did not meet Starwood standards. That being said, we would definitely stay at the hotel again.
August 17, 2012
Rated 5 out of 5 by Elaine76 Easy access to city
I love the fact that the "L" is so close to the hotel. Self-parking is not as expensive as other hotels I considered. Two words: Heavenly Bed!
July 18, 2012