Rated 5 out of 5 by ODI2014 Excellent response times
The staff was extremely customer-focused and responded quickly to our requests which helped to make the event a great deal more comfortable for our guests.
June 30, 2014
Rated 1 out of 5 by rockaroo disappointed1
Is the shower towel bar in the bathroom or are we supposed to toss damp towels on the floor? The least expensive motel/hotel chains even have towel bars, where's yours?
A partial glass of house wine for $12? Meal prices were ridiculous. After seeing the menu prices, our small party of 8 did not eat a single meal at the Westin. None of the members in our small group or the Convention attendees are likely to return. Rocky & Kathy Bayless, Bishop, CA 93514
June 22, 2014
Rated 5 out of 5 by gibson3912 Great Hotel Near O'Hare
The hotel was great, and in a very good location for flying out of O'Hare.
I've been a Starwood Platinum for a number of years, and stayed at many Westin's, but I had never taken advantage of their option to use their New Balance workout gear. But for this trip, I decided to give it a try. The gear was nice, and the shoes were good for running in. but most importantly, it was so convenient to not have to pack my own running gear. I'm hooked now, and will lean towards Westin hotels in the future, just to be able to take advantage of this option.
February 9, 2013
Rated 4 out of 5 by pumpkin314 A good, but not great Westin
I've come to expect a certain level of awesomeness when it comes to staying in Westins, and this one was pretty good. As usual, we had an incredibly comfortable, clean bed, for which I was very grateful.
What was missing? Robes!! Those lovely plush Westin robes...I suppose I could have called down for one, but I'm used to having my robe in my room upon arrival.
June 25, 2014
Rated 1 out of 5 by Empiremods Not friendly to the Vapebash convention
Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again.
April 15, 2014
Rated 5 out of 5 by DCHoff Very Inviting Hotel
The Westin is a very elegant , comfortable and relaxing hotel. Staff are very friendly and helpful. We had a situation and the manager was wonderful with assisting us.
June 27, 2014
Rated 4 out of 5 by 500NightsLifetime Is this an airport hotel?
Made reservation with platinum desk at 9:30p from O'Hare Terminal 1 arrivals gate. Using airport shuttle, got into room at 10:50p. Shuttle does not pick up at terminals. Hotel Front Desk said go to Door 3 for shuttle... good luck finding that (it's right in front of a competitor's hotel... what kind of business model is this). Morning departure is by request prior to 5am... well missed my requested shuttle departure as elevator was extremely slow (I am conservatively saying 6 minutes from the 12th floor) as well as no one at the front desk for another 5 minutes. I think I got them on shift change as untucked shirt and no tie did not seem to be the front desk uniform the night before. However, hotel was quite comfortable. Just no urgency for an airport location.
September 11, 2013
Rated 4 out of 5 by johne859 Functional, as expected for airport mainstream chain
Fairly upscale all around. But, bed comfort was disappointing. Traditional mattress & it was showing wear; pillows also seemed worn - squishy, no substance. Could not get really comfortable. Had meeting in the "Boardroom," which was a well-appointed comfortable room, but I yawned a lot through the day.
June 23, 2014
Rated 4 out of 5 by JSBC Internet didn't work
i paid for the basic internet and couldn't connect after the first time. i'm sure it wasn't me -- i stay in hotels every week. it was re-routing me to a page that seemed not to be functioning.
June 25, 2014
Rated 5 out of 5 by IsaacO Another Great Westin Stay!
Spent the night here so as to catch an early flight out of O'Hare. I was very satisfied with my stay here. I was placed on the newly renovated wing of the hotel and I can tell you that, it wasn't a disappointment. I loved it, everything was clean, new and fresh. Front desk staff (Janice) was very professional and answered all my questions regarding my stay. I also had a welcome note and gift basket from the Westin Experience Manager (Lyss). Thank you all for a taking good care of your guests.
March 18, 2013
Rated 2 out of 5 by Traveler265 Good place to stay but bad place to work
My flight was cancelled and I opted for Westin as I am a Gold Preferred member with Starwood. The only reason of my Stay was to work from my room. The only downside of my stay was the internet which wasa terribly slow and disconnected every time. The issue was for windows continued even after upgrading to the complete internet package($21). The font desk acknowledged the issue as there were many guests struggling with the WIFI and suggested to use the hotel computers. They have no idea that VPN connections usually do not work with public computers. However, the issue was never resolved and no compensation was provided.
May 14, 2014
Rated 2 out of 5 by Judy1111 Chicago stay
Room was clean and I would recommend this hotel but there were no extra's. My stay was 5 days and there was no fridge, microwave and the ice machine was very far away. On the first day I called the front desk and asked for a wake up call which didn't happen. Because I complained about the missed wake up the rest of the week did come through. Prices throughtout the hotel were very expensive. The only drink machine was on the 12th floor. VERYINCONVIENT.
June 16, 2014
Rated 4 out of 5 by TooTallWisconsin Nice!
Nice hotel, friendly staff - will stay here again!
June 24, 2014
Rated 3 out of 5 by CraigP A bit outdated... not too clean... food terrible and overpriced
I typically love staying in Westin's - clean, modern, friendly and perfect for business trips. This particular hotel had a great friendly staff, but the room felt very outdated, the carpets had old stains on them and i ordered food at the restaurant and paid $30 for soup, salad and a beer. Now $30 isn't much usually... but when the NE Clam Chowder was awful and the caesar salad was boring and the beer was far overpriced (even for Chicago) it doesn't make it feel right..
October 8, 2012
Rated 1 out of 5 by ColoradoNative Hotel Under SERIOUS renovation
There is no coffee bar / no restaurant or bar - just a meeting room with a bunch of tables. Room service is not 24 hours - only dinner - NO chance for breakfast room service at all. This is far below acceptable standards for a Westin property - the web site describes dining facilities that do not exist and never will again (they have been demolished). Until FULLY back in shape I would only stay here as a last resort.
January 24, 2014
Rated 2 out of 5 by UncleBill1 Worst Starwoods stay ever
So many problems I don't know where to start. Lets just say that nothing went as planned.and they really didn't care. They were busy and that's all they knew. They really never offered to resolve issues. Any place can have issues it's how a hotel or resort trys to help a guest enjoy their stay. All other starwoods properties have been great! Wouldn't stay here again
February 26, 2014
Rated 3 out of 5 by visitor3 please replace your property's towels
overall, good airport hotel. frequent airport shuttle service, friendly staff. i also like the maid service opt out deal for 500 starwood points, it helps the environment and i get a few more starwood points.
the only suggestion i want to make: please get some new towels for the hotel. all of the towels placed in my bathroom were frayed and looked like they had seen better days. one of them had a permanent stain. it's quite disgusting.
June 22, 2012
Rated 3 out of 5 by worldtraveller33 Fire alarm was a BIG problem
I have stayed at this hotel twice and the first time was pleasant and unveventful. This last time, however, was not to my standards. The food was excellent and the staff were friendly, but a fire alarm went off at 9:30 at night. This in itself is not an issue, but they way it was handled was awful. I was on the 9th floor and walked calmly down to the lobby. I then spent about 30 minutes trying to figure out who was in charge and when I could go back to my room. I found no one to give me any information and eventually went back up to my room becasue others were. As I was riding up the elevator, another guest told me that she was there several times and this happens often. The fire alarm then went off again for another couple of minutes. By this point, I was tired and confused as to what to do. They really need to look into and fix this fire alarm issue.
November 15, 2011
Rated 1 out of 5 by Austonian The Single Worst Property in the Starwood Network
This hotel is completely outdated and should not be selling rooms until heroic updates are in place. Period. Mattresses hotel wide are OVER 10 years old. There is ZERO "Heavenly" left in ANY of this hotel's rooms. I have stayed here for 100 nights a year for the past three years. The property is under new ownership. Renovations were said to begin in NOV 2012, but there is NO sign of progress. Tonight I'm in room 340. The mattress is from 2002. It weights about 200lbs because of a decade of body dander, perspiration and dust build up. GROSS. AND!!! Management puts PLYWOOD between the mattress and box springs to get more distance out of the ailing "Heavenly Bed". #Fail. That is unacceptable on every level. The single worst Starwood property I've stay at world wide. Shame on the Westin O'hare for operating under such deplorable conditions. Do not stay at this hotel.
January 7, 2013
Rated 5 out of 5 by cag251 Who knew
That an "airport hotel" could be this relaxing. You would never know O'Hare was just around the corner. The location, convenience, shuttle, public transportation can't be beat. The staff is first rate, and goes out of their way to make sure you have what you need to make your stay as pleasant as possible. I just booked three more reservations for the fall.
June 16, 2014
Rated 4 out of 5 by BusinessTraveller25 Restful Experience, but WIFI poor
Exceptional customer service, great food, very comfortable bed, larger than expected TV, great meeting rooms. Frustrated that WIFI did not work in the room, although it did work in the lobby and meeting rooms. Spent some time with staff, but did not resolve the issue and blamed my device, which didn't make sense as 2 devices didn't work in the room, but worked well elsewhere. Close to L train and deep dish pizza.
November 16, 2011
Rated 3 out of 5 by Sophie988 Over Charges and hard to communicate.
First of all as an airport Westin, this hotel is fine. Spacious, quite, enough rooms.
But I am not pleased how I was billed. I stayed three weeks here for work. The first week, I asked for a parking spot, the front desk confirmed with me that guest parking is free. Nothing surprised me, this is a airport property as I have stayed at many SPG airport hotels. However, for the second and third week, I was billed $25 per day for parking. While I got the parking key, no one ever informed me there will be a charge. When I went online, the hotel is actually running the same rate "PARK ON US" advertisement.
Last but worst, I got charged for valet parking during my last stay, which I had no idea how it showed up on my invoice. I called the billing department, the lady swore to me there was no way it was not me did the valet. I was speechless.
Anyway, this whole extra charges threw me off and I will never return to this property.
June 16, 2014
Rated 2 out of 5 by Greg444 A/C in room didn't work!!
A/C in our room was poor I would never spend this kind of money to sleep in a warm room!!!
June 21, 2014
Rated 4 out of 5 by Mohan123 Great location
The hotel was very well located and convenient to reach areas of interest. The barely average quality food in the cafe, the hot room temperature in the middle of the night (despite putting the thermostat to 65) and the non-functioning TV (although it was fixed in 3 hours once I requested help twice) all detracted from the overall rating, IMHO.
June 16, 2014
Rated 2 out of 5 by shoegirl2221 Not honest
My fiancé and I came back to Chicago after staying at this hotel last summer and having a great experience. I attempted numerous times to book a special AAA rate on the website but was unsuccessful. I called the actual number provided to have a worker book the trip for me. The man who I spoke with was very nice and assured me I had received the AAA special which included parking. When we arrived at the hotel and went to check in I was told that parking was not included in the special and that it would be an additional $15.00 a night. I stated numerous times that was not what I had been told but it didn't matter. The worker stated "well do you want it or not?" I was very dissatisfied that I was not getting the package I had originally booked, and more so the fact that the worker never offered to fix the issue. We will not be staying here again, and I will no longer recommend this hotel.
July 24, 2013
Rated 1 out of 5 by darkpiety Not just bad service, horrible people.
I traveled over 1000 miles to this hotel to attend a convention. From the moment I checked in and paid for my three rooms, I was treated like a second class citizen. Before I was even checked in, I was threatened with eviction from the hotel for something someone else had done several hours before I arrived. It got worse as time went on, on the third day, the staff was openly sneering at anyone who was there for the convention.
It cost me a lot of money to get there, and to stay there, and they completely ruined the experience. It used to be that I would seek out a Westin, but I will never stay in any Starwood owned hotel again.
April 14, 2014
Rated 3 out of 5 by DallasGuy No club lounge
As a platinum member I was disappointed there was no lounge,
otherwise convenient to hotel (but so are a bunch of others.
June 19, 2014
Rated 5 out of 5 by Steph12775 Would stay again
Javier in the restaurant made each of our mornings wonderful. He was helpful and courteous even when he wasn't our server. I would definitely stay again just because of the service I received from him. He needs a raise.
Everyone was nice and helpful, bu Javier went above and beyond.
June 23, 2013
Rated 5 out of 5 by Pway Extremely Polite Staff
I would like to commend the Front Desk Representative who signed me up for this program. I wish I knew her name because she was the MOST polite person I've ever encountered at a Hotel Check-in Front Desk. She would have been on duty at this property at about 9-930Am on January 28th.
January 29, 2013
Rated 4 out of 5 by dstover Convenient
Convenient to airport. Staff was very friendly.
June 17, 2014