Rated 2 out of 5 by unhappylots poor service
room was OK. But the clock radio did not work and I called 3 times to get it replaced and it never was. The ice bucket had a leak and when the ice melted, it got all over, on my purse drawer, floor everywhere. No apology from the staff, nothing. The last few years, Westin service has gone downhill. I stay at the Westin Southcoast Plaza in California and their service is poor too. I stay at Westin hotels for their convenient location, but will look at other neighboring hotels, especially now that I've used most of my points up. Service is very below par compared to previous years. I arrange events for my work too and wouldn't recommend Westin
September 29, 2014
Rated 5 out of 5 by Gen50Bil Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012
Rated 5 out of 5 Great bed, service and location
Great bed with nicely decorated room. Fast and Friendly services.
Superb location few steps from Boston's top shopping centers, well-known stretch of Boston's Newbury Street, Boston Public Library.
Surrounded by variety of cafes and restaurants. Easy access for green line T transportation.
January 9, 2012
Rated 5 out of 5 by Traveler300 Our Room Had A Great View!
We enjoyed our stay here. The only criticism is that the bed was not as comfortable as we would have expected. We were on a club level and had an incredible view of the river and Cambridge. Also watch out for the hefty parking fees! Overall, however, very convenient and enjoyable stay.
July 5, 2012
Rated 5 out of 5 by jessicajschmidt Wonderful Hotel and Great Location
The hotel was perfect. Great location, friendly staff, comfortable rooms. We were also on the 26th floor, so we had an amazing view.
Thanks for everything!
September 16, 2014
Rated 2 out of 5 by JE65 Disappointing for a Westin
I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good.
June 18, 2012
Rated 5 out of 5 by BlueJayCa Westin couplet
Great place to stay on a trip to Boston. We would stay here again. Terrific view of the Charles from upper levels.
September 21, 2014
Rated 5 out of 5 by JimboP Best hotel I have stayed in while in Boston
The view from 2110 is amazing and the bedding is very comfortable. I appreciate the option for additional Starwood points for opting out of housekeeping and yet you still saw that I was consuming the in room coffee and replaced it. That is meeting my unexpressed needs.
March 28, 2014
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 5 out of 5 by Dms15 Great hotel in great location
Wonderful hotel in great location for shopping, touring historical sites and great restaurants.
September 21, 2014
Rated 5 out of 5 by SteveEast Great stay (minus the breakfast)
Breakfast for two was not worth $60+. Not worth the money plus muffin eggs benedict served on was too doughy, hash browns were not good (cooked in a slab) unlike the homefries in the buffet which looked better:(
July 14, 2014
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by Patrick2 This hotel is in a great location.
Having the car rental availability on site was very convenient.
I had the best eggs Benedict ever.
The room was quiet despite all the activities going on, and of course the bed was very comfortable..
December 31, 2012
Rated 5 out of 5 by Bon123 Excellent hotel stay
The hotel is beautiful. The staff is friendly and helpful. The bed was heavenly. The view from my room was amazing!
I highly recommend this hotel.
July 17, 2014
Rated 5 out of 5 by Joey29 Overnight after concert
From the front desk staff to the room service excellent. Booked a junior suite, with an unbelievable view of Boston. Hotel centrally located.
July 21, 2014
Rated 5 out of 5 by Jack277 Superior Facility and Staff
My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston.
September 17, 2012
Rated 5 out of 5 by ubrugki The front desk was wonderful
Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance!
September 17, 2012
Rated 5 out of 5 by Mauricia Awesome Hotel & Staff
The staff here is exceptional. Everyone is genuinely friendly and helpful, from the check-in desk, to the valet, to the bellman. I was very pleased.
My firstsuggestion is better lighting. I know we are in the age of going green and sustainability, but the guest bathrooms are really dark and aren't good for doing make-up. Everywhere else the dim lighting is fine. Maybe adding a light on a make-up mirror would help.
My second suggestion is outlets near the bed. My roommates and I had to fight over the one outlet near the bed behind the lamp to charge our phones. I know there are outlets in the desk but people like to have their phones near them.
August 18, 2014
Rated 5 out of 5 by Schmoo Love This Hotel
Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc...
September 13, 2012
Rated 1 out of 5 by MS45 The junior suite was just as a regular room
The junior suite was just as a regular room, not worth an upgrade I have used for it, no club lounge in the hotel
December 2, 2013
Rated 5 out of 5 by ycart westin copley place
we love this hotel. great location, great atmosphere.
July 15, 2014
Rated 5 out of 5 by drbergs parking fees obscenely high
even if the local area rates are comparable, parking should never exceed 10% of room charge.
November 10, 2012
Rated 4 out of 5 by TracyS33 Good Experience
I was in Boston for the very first time for a conference. I got into town early because I wanted to do some site seeing. When I checked in I stated this to the very friendly girl behind the desk. She was so helpful! I told her where I wanted to go and she handed me a map and recommended the way to get there so I could see other things along the way.
My room was clean and so comfortable. If I could ship that bed home I would have. Best sleep ever!
The only negative thing I can say is that the elevators took forever to get to the floor you were on. I was on the 30th and it seemed like it took 5 minutes to arrive.
Overall it was a great experience
July 30, 2014
Rated 1 out of 5 by Coldandunhappy valet parking was awful
Took almost 40 minutes to receive my car
December 15, 2013
Rated 2 out of 5 by Dave0000 All that could go bad did
We arrived and were supposed to have a junior suite and an adjourning room. My wife checked a few days before and confirmed the arrangements. We arrived at the reception desk and told the arrangement made could not be delivered. We were placed on the same floor but several rooms away. My entire family (3 college youngsters my wife and me) flew up from Florida to witness my daughter earn her M.D. degree.
To make matters worse, our junior suite had a leaky bathroom shower head. The drip drip was like torcher. We were told it would be fixed, several times, but it was not.
May 21, 2014
Rated 3 out of 5 by Nickname1122 Nothing Special
We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean.
The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated.
The toilet required numerous flushes to operate correctly.
The staff was friendly and the location is very good. Valet parking was $40 per night
For the money, one can do much better.
October 14, 2013
Rated 3 out of 5 by Jer56 No heavenly bath here!
I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again!
October 22, 2013
Rated 1 out of 5 by dirigo76 Business travelers should avoid this place
I am a Platinum member who just stayed two nights in the hotel in room 2601. The first night, the wireless Internet did not work. I called, was transferred to the Global Suite help desk, and spent 30 minutes on the phone with a totally clueless and unhelpful agent. I gave up, called the front desk, they said they could not help but "maybe it will work tomorrow." I spent most of the evening in the lobby writing my emails.
The second night, I had the same issue - although I did get intermittent service during the day. I called the front desk again and they were not helpful. I did find that if I sat in the elevator lobby I could get better service, so instead of being in the room I was hunched over a chair by the elevator. How elegant!
Internet service is not a feature, it's a requirement as important as a shower or toilet to a business traveler. This is really not acceptable - and the front desk should have been much more helpful.
Even worse, the hotel doesn't seem to much care what customers think. When I complained to the front desk, the agent shrugged and said there was nothing they could do. When I emailed the hotel, the inbox was conveniently full. I even contacted the GM directly and got no response. And, if you read these reviews on here, another user pointed out the same issue in January - and they haven't cared enough to fix it.
July 12, 2013