Rated 3 out of 5 by IrishK Great hotel but...
We visit the Westin every year for Irish Fest. It's always a good experience. This year they were powerwashing the pool deck at 6am. It woke us up and finally after 45 minutes we called front desk. We were given bonus points in our account but would prefer a few more hours of sleep or a free breakfast since we were awake! Overall, it's a great hotel and we will return.
September 7, 2015
Rated 3 out of 5 by Instructor101 Interesting
This hotel is overly expensive in everything it offers. The food is not that high of quality for the prices they charge..kind of disappointing to say the least.
September 1, 2015
Rated 5 out of 5 by MelCamp78 Great hotel for health nuts!
I was absolutely blown away by the attitude that this hotel has taken towards living healthy! The best part of my stay was the RunWestin program offered here. I was up each morning of my stay to run with Greydon, the run concierge. He has routes through the area & stayed at my pace & made it so much easier to get up & do that run every morning! I would recommend this hotel to anyone solely on the RunWestin program alone. And along with healthy, clean food choices, they have a wonderful fitness center with anything your local gym would have.
August 28, 2015
Rated 5 out of 5 by Robert1107 Great property/excellent customer service
Good afternoon. I would like to mention in particular a few very customer-focused individuals at the Westin Kansas City - Crown Center:
From the top down from Brian Morris to Colton upon my arrival to Glenn at Concierge to Greydon and Tyler upon check-out...it's a wonderful team!
It's this kind of service that sets the Westin brand apart from others, and specifically this property.
August 24, 2015
Rated 3 out of 5 by CNW52 Nice hotel, great staff, poor managment
I had a gorgeous room, very pleasant interaction with the staff and a nice, reasonably priced dinner in the restaurant. Everything else went wrong - getting Internet access on ONE device took 4 phone calls and 45 minutes; my room service breakfast was wrong because their computers were down, which meant I couldn't get a copy of my final bill at checkout. That bill is $200 off so now I have to deal with a billing department that NEVER answers the phone. Truly poor management.
August 12, 2015
Rated 1 out of 5 by Doopfishjr First and last stay at this hotel
I travel quite a bit. Worse experience at a hotel I have had in a long time. Check in time was 3pm room was not ready until 6pm had an event to go to that night. Was told by hotel manager to shower in the locker room, and that he would give a $50 credit to the restaurant. We were told restaurant was open until 1pm nope closed at 9pm. Would not recommend this hotel at all. And the room we stayed in was not worth what we paid for it.
August 3, 2015
Rated 3 out of 5 by LLLBna Hot rooms
Rooms were so hot. Asked for a fan 6 times, said they were sending it up, never showed. Hotel guests outside in pool, a convention I guess. I had a room facing the pool, So flipping loud. And they couldn't move me. They were out there all day. I'm a day sleeper so I got no sleep then had to drive 606 mlles to Denver. Wasn't rested or happy.
July 11, 2015
Rated 5 out of 5 by CLMTMM Very Accommodating!
Awesome! When we needed a larger room they didn't hesitate to get us one at the same price! Very clean rooms an good location.
July 6, 2015
Rated 3 out of 5 by Dan135 weekend
The hotel was nice. It could use a bit of updating but the hotel staff was very good! Had two roll-a-ways in the room that should not have been there.
July 6, 2015
Rated 1 out of 5 by Tarheel79 Stayer Beware!!!!!!!!!!
The room was old and dated. We were charged for a rollaway crib and it was not indicated online that would be an extra charge. Charged me for parking at a place I'm paying good money to be at anyway. Wanted to charge me $10 a night for using Internet in a room I was already paying $350/night for. VERY DISPPOINTED. WILL NEVER STAY THERE AGAIN!!!!!!
July 6, 2015
Rated 3 out of 5 by exxgrunt Needs Some Work
Room was not in good shape. Huge coffee stain on carpet and the hallway appearance was "well worn". The staff were superior, but the facility needs an overhaul; especially the rooms.
July 2, 2015
Rated 3 out of 5 by cottonwood Late check-in
Upon arrival we were told that we were 'pre-checked in' but we're given no room numbers or estimated wait time. After waiting patiently we began to notice that others who had come after us were getting their rooms. Only after talking to a manager did we get rooms. We had to turn right around and head out for our evening plans, having missed 90 minutes of rest that would have meant a lot to us.
June 30, 2015
Rated 1 out of 5 by Db51101 Room not available
Went to check in but had given away the Corner King I had booked, so tried to put me in a double queen after beating around the bush. Went to room and it had been clearly smoked in, so asked for another but hotel was sold out. Waiting for 2.5 hours until finally someone checked out, Manager told me would try and find another room and call me but never called. Switchboard at hotel never answered. I understand hotel was sold out due to concert in town, but that is sort of why you make guaranteed reservations. I am sure i would have been charged for my King Corner if I would have been a no show. Hotel is super tired, and will never stay there again. Not what I expect at all from a Westin.
June 29, 2015
Rated 1 out of 5 by RightPaw Unprepared for booking with large group
Appallingly prepared for the group that books 2 years in advance!
Breakfast for 1,000 people was attended to by one person on staff. Such treatment of employees is unforgivable. It also created stress for us as participants - being unable to eat and get to next event. I must say the singular employee was gracious and apologetic as she raced to try to have food available on the serving tables. I hope she was generously compensated for doing the work of 10? 20? employees alone.
Hotel made no thoughtful plans for children and adults with physical disabilities - despite knowing this was the nature of the conference. Space, at that first breakfast was set up as if people did not need wheelchair space between tables. Access, therefore, was difficult. Honestly, impossible.
At the pool on our last night (the only time I went to the pool, so I don't know if this was chronic) there were NO pools towels. An ambulatory friend went to the men's locker room and came back with 2 hand towels. For 3 people we received 2 hand towels. Our friend was told they were almost down to washcloths. How could this happen in a large hotel that expected 1300 people from our group alone? Sorry, we don't do towels on Saturday . . .?
Care has to be taken with wheelchairs (especially motorized ones) and other equipment. Therefore being placed in a wheelchair dripping-wet on the only seat for that wheelchair - created serious difficulties.
Apparently no forethought to the needs of these guests was considered. This was a grave financial error. We do give feedback to the people in charge of booking for our conference. I will recommend NEVER to stay at a Westin again.
I have not complained about a hotel stay in 37 years!
Perhaps a small group or family may be attended to, but I can not speak to that.
June 22, 2015
Rated 3 out of 5 by NotThrilled Great Facility, Underprepared Staff
My family just returned from a conference at the Kansas City Westin. The facility was beautiful. The rooms were well-kept and very comfortable. We loved having a sliding glass door that opened to let in fresh air and a great view of the city! However, this hotel was clearly not prepared for having a large-scale family conference. The first morning only one person was assigned to replenish the continental breakfast for 1,300 people. They ran out of milk, juice, cream for coffee. Only one toaster for 1300 people—and bagels were really the only food offered. They also ran out of towels at the pool on Saturday night. Completely out. They were handing out washcloths. The check-in staff seemed overwhelmed and confused. It took an inordinate amount of time to check us in. While some staff were friendly, some were not, and no one went out of their way to accommodate our large group.
June 22, 2015
Rated 3 out of 5 by MMR5461 Westin Crown should be much better
I did not get room cleaned 2 days in a row, even though I requested. The hotel was hot. The only restaurant on the premises served poor quality food (frozen fries, for example).
June 8, 2015
Rated 5 out of 5 by Ryan01KU Business and Pleasure Trip
Great location and above average accommodations.
June 7, 2015
Rated 3 out of 5 by SeminarGuy Failed to meet expectations
The staff was fantastic.
The bed was comfortable.
The venue was complex and difficult to navigate. Serious lack of direction such as signs to point you in the right direction.
The carpet in the halls of the 7th floor is in glaring need of replacement.
The WiFi situation is poor if you choose the lowest tiered free option. The room is lacking in modern electronic conveniences. The Television is slow, and difficult to use.
The in room mini fridge is great to have.
Overall a clean comfortable stay.
June 3, 2015
Rated 5 out of 5 by jen4sure wonderful place to stay
Westin is a wonderful place to stay. The rooms are nice, the beds are amazing, and the shower is awesome. Being connected to Crown Center was a plus. I will come back ..
May 26, 2015
Rated 5 out of 5 by Smoll123 Risha at the front desk is a star!
Thank you Risha for making me feel so welcome and being such a pro at your job. It was really nice interacting with you at both the beginning and end of my stay. You represented the Westin brand beautifully through both your professionalism as well as your genuine care. So refreshing!
May 21, 2015
Rated 5 out of 5 by LizB336 Amazing Experience
We had a wonderful experience! Colton at the Front Desk is the main reason for that. He really went above and beyond. He upgraded our room and sent up a comp bottle of champagne for my boyfriend's birthday. The room and view were amazing. The room was very clean and the bed was great! We really enjoyed your pool and hot tub. Cameron was another employee that was very nice and professional. He brought up the champagne Colton sent up, which I thought we already received it because there was a bottle of champagne and chocolate covered strawberries in the room when we arrived. I explained we already had one and he let us keep the bottle he brought. He came back a little later with our room service. He always introduced himself and was very polite. We are locals and wanted to have a stay-cation. We had a wonderful relaxing time in your hotel. We will definitely be back.
May 11, 2015
Rated 4 out of 5 by Gametime The staff was Great
The young man that help checked me in at the front desk was EXCELLENT
May 4, 2015
Rated 4 out of 5 by Mistepper The Billing Department Lacks...
I was inadvertently billed for a double nights stay on the last night of my three-night stay.
I payed cash for my stay the evening before I actually checked out. However, for some reason the hotel computer "system" still charged me for a night that was already paid!
Once I discovered the additional charge, I immediately called the hotel and spoke with someone in the billing department. I was told that I should see a refund on my credit card within 24-48hrs. Well, it's (9) days later and I have yet to receive any type of credit and now the billing department won't return my calls after leaving several messages during their business hours!
March 31, 2015
Rated 5 out of 5 by Lisa06 I love this hotel
From the moment you arrive at this hotel, you know that you are someplace special. The facility is beautiful and the staff is amazing!
February 23, 2015
Rated 4 out of 5 by Brad1000000 Nice older Westin
This is a fairly well maintained older hotel in the midst of Crown Center within walking distance of a variety of restaurants and employers. There's also a shuttle to downtown. I was in town during a snowstorm and someone was swimming in the heated outdoor pool, but that's not for me. Crown Center isn't that much of an attraction but it's nice to have the mall and businesses connected to the hotel when the weather is bad.
Platinum received an upgrade to a "preferred" room with nice view on high floor and access to club lounge. Lounge is small/limited seating for such a large hotel and food wasn't great. There is a computer and printer for your use in the lounge.
February 22, 2015
Rated 4 out of 5 by Leatherneck1991 No sleep
Nice hotel and my family lines staying here. Last night was a bad expierence, they were having a folk music convention. Woke up around midnight to sounding like there was a concert next door. It was underneath us on 7th floor. Security said nothing they could do that they were allowed to play until 3 am, so got to go to sleep at 3 am. Not sure how many hippies I was going to encounter, I was ready to go down and starting kicking in doors and taking matters into my own hands, but being smarter than that, I knew it would cause more trouble. I sure wish they told me they were putting me straight over a loud concert when I checked in.
February 22, 2015
Rated 1 out of 5 by disappointed12345678 Wasted Money!
Booked through Hotels.com..and we paid $300 for one night. When we checked in I was so excited to get to the room as it was our kids night away. Once we walked in I had a feeling. The corners of the room had so much dirt and dust and I found hair on the comforter right away. (No I was not looking for this) . No big deal remove the comforter. Then as we are hanging out in our room, another guest WALKS IN. Someone double booked our room! Thank GOD we were decent. Doesn't end there. Morning comes and I want to shower. Can't do that, the tub is backing up in addition to that there was ZERO hot water to wash my face in the sink. When I brought this up upon check out they just said sorry and sent us on our way. Ummm, really? You double booked our room in addition to me not being able to shower in the morning! Will not be staying here again, only thing they have going for them is location and that is it.
February 17, 2015
Rated 4 out of 5 by TJW87 Nice hotel
We really enjoy the Westin at Crown Center. Have stayed here numerous times of the years. Nice bar and lobby area to relax. Rooms are nicely appointed and spacious. Love the rain shower! Also love the easy access to Crown Center as well as Union Station. Good central location to stay if you want to go downtown as well as the Plaza. Nice all weather pool as well.
February 15, 2015
Rated 5 out of 5 by Math2015 Always enjoy coming here!
I come out to KC every year for a week with a group of math teachers. I am never failed to be impressed with the service and the rooms. Every need is met. I am looking forward to coming here for my 8th year. Thanks!
January 31, 2015
Rated 3 out of 5 by Kennysmom Rooms are very dated
We had a suite with a parlor room and the room decor was very dated and the carpets were stained. Not what I expected for the suite. Also, some of the lobby decor is similar to what I remember from when I stayed there in the 1980s. In addition, we had trouble getting hot water for a shower and then cold water when we needed it.
January 19, 2015