Rated 5 out of 5 by blufkin Pleasant surprise
This was a last minute reservation and I couldn't have been happier. The staff was incredibly nice and very helpful. I ordered room service and asked the gentleman if there was anything I "had to have." He recommended the risotto and it was amazing.
November 15, 2013
Rated 3 out of 5 by SleepyInTheMorning Almost perfect and recommend, but...
My wife and I were married in this beautiful hotel in 2001, and returned on Saturday for a getaway weekend. We were excited to learn there was in fact a wedding going on there that night as well, and even peeked into the majestic grand ballroom for a nostalgic blend of past and present. We enjoyed romantic dinner in nearby German Village, returned to Thurbers Cafe for a spot-on nightcap and some late-night college football on television, and retired exhausted to our heavenly bed together. Until about 3:00 AM when the neigbors started yelling, cursing, and slamming doors!! This continued unabated for an hour and a half, ruining our nights sleep, distressing my wife, and crushing what should have been the climax of a wonderful weekend together. In this day and age, with security concerns so high, is there no periodic patrol or centralized monitoring of public areas and noise levels where guests are concerned? We may as well have stayed at No-tel with unsecured doors alongside a busy highway.
November 12, 2013
Rated 5 out of 5 by wodu Grand Experience at Historic Hotel
We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby.
April 15, 2013
Rated 3 out of 5 by BillMeme This hotel was disappointing
The only good thing was the proximity to the venue we were in town for. The food in Thurber Bar, including the coffee was cold when received and could not get any one's attention until it was time to pay the check, the bed was not "heavenly" as advertised, but pillows were hard and the bed not comfortable. The staff at the front desk answered questions in a manner that we were disturbing them and they were trying to get us away from the desk as soon as possible - even asking for a print out of our bill was a bother. It would have been nice to be advised by the desk, at check in, that there was a 5K run or something that would be playing music outside to wake us up in the morning, The sound-proofing in the rooms was non-existent, as heard other guests in the hallways and next door all night, and the toilet didn't work consistently. The very best thing about our stay was Dan, our breakfast waiter in the Cafe - he was superb. For the price, even though downtown and convenient, we have received better service at a motel and next time we will stay outside of the city and drive to the venue, even if more inconvenient.
November 18, 2013
Rated 4 out of 5 by EdOng Front desk staff needs basic concierge training
Great warmth, friendly reception.
But when checking if local pizzaria was open they called and found out it was open till 230 am. Unfortunately when I walked there the dining room was closed, only the takeaway open. So had to wait 15 min in the cold, then walked back 10 min so pizza was no longer steaming hot. Lesson: ALL staff, not just those on concierge desk, should be taught to automatically ask to make a reservation. This will both get the guests to the front of the line, and more important, avoid my cold pizza experience.
Otherwise great stay.
June 5, 2012
Rated 2 out of 5 by Forediamonds After the lobby.....
It's all downhill ! An older building so you anticipate smaller rooms and facilities. In addition to being small however, the rooms at this hotel are poorly designed and "tired". The HVAC system could awaken the dead and if you turn yours off completely, you may still enjoy the hum from the adjoining rooms. Staff was not particularly friendly or well trained. Food was awful. Location is fairly convenient but there is no way I would stay at this hotel again.
October 7, 2013
Rated 4 out of 5 by pr247 Excellent Property, small rooms
Only complaint is the small rooms. The rest was marvelous.
November 15, 2013
Rated 5 out of 5 by CorndogofCanada Well run, great service, quiet night.
When we made our reservations and realized that the NCAA womens basketball & the cheer leader competition was on the same week end we were worried that we would never get any sleep. Well we were wrong. The hotel was clean, well maintained and had two nights of great sleep. The beds were comfortable. We were close enough to downtown for the hockey game we came to attend and to venture out into German town & the Cosi museum. We would recommend the Westin and will reserve again when we come into town for another Blue Jacket game.
March 25, 2013
Rated 5 out of 5 by alh1023 Wonderful service during race weekend
My mom and I recently stayed at the Westin Columbus for the Columbus Marathon weekend, and we could not have been more pleased with the service we received. The restaurant provided a special menu for runners and opened early to provide breakfast for us before the race. The staff was very accommodating and the beds were extremely comfortable (as I've come to expect from Westin!) We had a wonderful time staying in this charming historic hotel and will not hesitate to use you again in the future! Thanks for a fantastic weekend.
October 24, 2012
Rated 2 out of 5 by chiragglal Westin Columbus - Needs Improvement
All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility.
Will not be staying there again.
April 16, 2013
Rated 3 out of 5 by CrankyWestCoaster Set your Expectations Low, its Columbus not San Francisco
Was looking forward to a good nights sleep, had a huge meeting next day. $9.95/day fee for WIFI (SPG member here) Lighting in room wasn't great for work, bed had polyester bland comforter cover. Also, no key to mini bar and no mini bar price list. Positives: great meal in bar and good meal in restaurant in the morning. Loved the cucumber water in the lobby. I was a little cranky from my flights when I arrived, will set my expectations lower before staying here again. FYI this is located in CBD very quiet on a Monday night.
February 22, 2013
Rated 3 out of 5 by Warren31 This hotel needed security all night
I was unfortunately visiting the day before Halloween and on Halloween. There was a party of children there that made the stay very, very, very unpleasant. They ran through the halls constantly in underclothes. The fire alarm was also pulled.
November 1, 2013
Rated 5 out of 5 by chrisy0129 Gorgeous Hotel, Impeccable Service
I have stayed at many Westins and Starwood Brands. I have to say that none of them have as much charm as the Westin Columbus. The grand ballroom is absolutely beautiful and the guest rooms are incredibly charming. The rooms are large with high ceilings and crown molding, while the lobby is gorgeous, decorated with marble and original fixtures. The neighborhood wasn't as ideal as I thought, but it is very close to the Bicentennial Park and some up and coming restaurants. Great experience overall.
August 16, 2013
Rated 2 out of 5 by Sus732 Very Disapointed
It began at check in. They could not find our reservation even though we had a confirmation and had given our charge card. They then discovered that although they had a charge card with the name on it for payment, they had misspelled the name in reservations. How could that even be? We get into our room..small rooms at that, get relaxed..undressed to take a nap..suddenly we are awakened by the door opening, they had also given the room and keys to another couple. Well got that straightened out, but since they had keyed the lock for the other couple, we left the room and found our keys no longer worked, locked out! Got in room through a very nice bell boy that brought us new keys and made sure they worked. As we were relaxing we decided to just use the door hanger card for breakfast due to needing to be at a meeting in the morning. Well...after waiting a 1/2hr past the delivery time specified, we called the desk...waited on hold while they checked...were informed that they had NO idea where our order was..but if we hurried we could get breakfast in the dinning area. We did that...an avg. rushed meal at best..and checked out. I can't see any reason to return to any of your brands. We do get much better service and treatment at lower level brands every time.
November 9, 2013
Rated 3 out of 5 by CDMS need more help
not enough workers for the size of the hotel - waited forever for our cars, rooms weren't cleaned when promised, staff were rude
November 5, 2013
Rated 5 out of 5 by mr007 Great staff
My wife and I celebrated our wedding anniversary with an overnight stay. The staff went out of their to make a very nice room upgrade prior to checkin which we did not expect. We were floored when we returned to our room after dinner to find a bottle of champagne on ice, chocolate-covered strawberries and a box of chocolates in our room. The level of personal attention by the staff far exceeded that of any hotel stay we have ever had. We will definitely return to the Westin Columbus for our next special event.
March 31, 2013
Rated 2 out of 5 by buck400 flooded out
Room above mine flooded. Water came thru the vent in bathroom. SAhould have gotten a free room. Instead, got breakfast coupons at the hotel.
November 4, 2013
Rated 4 out of 5 by Drew69 Can't Wait To Stay Again
It would be an understatement to say this hotel was the cleanest hotel I have ever stayed in. I have never seen a hotel so clean, including the lobby, lobby restrooms and guest rooms. Every staff member was very friendly and went out of their way to assist me with all of my needs and questions.
October 24, 2013
Rated 1 out of 5 by fatherofthegroom1 horrible experience
steyed at your hotel 3 nights 8/1 to 8/4 room 667. beathroom floors are marble and extremely slippery when wet, also no tub , shower only . lighting in bathrooms and bedroom area extremely poor. desk convienience outlets were on the baseboard under the desk. Having recently had my knees replaced, they were impossible to get to. Opted not to have linens exchanged daily. Did not realize that this meant no maid service at all. (no towels, beds were not made, trash wan't picked up). Front desk told us that only valet parking was available at $22.00 per night. Never told us that there was self parking in the rear lot.
This experience was the only bad part of an enjoyable weekend in Columbus for our son's wedding. I will continue to stay at Starwood hotels again, but I doubt that I would ever stay at another Westin
August 11, 2013
Rated 1 out of 5 by jtc231 Tired; don't eat breakfast here.
Sorely in need of updating. Housekeeping - room service items in cooridor from check-in until checkout the next day. Breakfast - stale bakery items, out of plates at buffet, only two tables available because all others were in need of clearing - which took far too long. The table next to mine, where we were trying to conduct a breakfast meeting, went uncleared for an hour and twenty minutes. No sense of expediency of urgency anywhere. Will return only as a last resort.
August 16, 2013
Rated 2 out of 5 by Aquablue Dissappointed
The room was dirty and very small. Flecks of black on the bed, mold in the shower and rusty shower door, reception on the tv was fuzzy (except for the HD channels), the refrigerator was way too small and never got cold. I had to throw away my yogurt and milk. And having to pay for internet in this day and age is ridiculous.
The staff was very nice and pleasant.
October 8, 2013
Rated 1 out of 5 by Mich777 Tiny Room Hotel
Although hotel seemed to be newly remodeled the rooms where still like the old hotels. Small! Be careful on your way to the bathroom at night. You might run into the wall or dresser.
October 28, 2013
Rated 4 out of 5 by DoctorMike Hotel needs to be updated.
The lobby was different but elegant. The rooms were so-so. We could not open our closet door enough because the desk blocked the opening. The personnel was incredibly polite.
October 28, 2013
Rated 3 out of 5 by k617 Somewhat disapointed
I had stayed at this hotel before and was very pleased. This time however I was disappointed. At check in I was given a key for the in room snacks and drinks but there were non. The key could not be used for anything. On one evening when I got back to my room in the evening and turned on the TV, I got audio and no picture. It seemed to correct itself because in the morning the TV worked fine. One of the mornings there was barely enough hot water to take a shower. Not a very good experience.
March 13, 2013
Rated 4 out of 5 by geniuskaka Overall a nice hotel
We stayed at the hotel because our Apt were out of power... I'm a SPG member and used some points to redeem a free night. At first we were assigned a room that was very small and dark. I went down to the lobby and ask for a better room. And we were found a larger room, fortunately. It would have been better if we were assigned a nice room at first though. Overall the hotel met my expectation, and the food at the bar was very good, too. And the best thing for us was this Westin allowed pets.
July 5, 2012
Rated 5 out of 5 by Teri21 Re-curring Guest
The staff is professional, friendly, and accommodating. Rooms are clean and comfortable.
October 31, 2013
Rated 3 out of 5 by NotImpressed42 Hotel was good but my room was a little rough around the edges
Main lobby was great. My in-room movie would not work even after engineering worked on it for an hour. Had to ask for movie to be removed from my bill. Plugins on the desk didn't work. A couple of light bulbs were out. No soap in the shower.
Dinner at the bar was 2 hours. We sat at the outside patio and pretty sure we were forgot about. Food was overpriced for very small portions.
September 30, 2013
Rated 3 out of 5 by dsc1964 Westin Indulge Package Letdown
I purchased a Westin Indulge Package for my stay at the Westin Columbus. Per both the package description online and the confirmation email that I received, I expected the following:
> Sparkling Wine & Strawberries
>Breakfast in Your Heavenly Bed®
Instead, I received:
> Red Wine & Strawberries
> A complimentary breakfast in the hotel restaurant, The High Street Grill.
The Red Wine wasn't an awful replacement, but having to get dressed to go downstairs to eat was disappointing.
March 4, 2013
Rated 1 out of 5 by KMP147 The room was awful
The room was small but clean. The bathtub drained slow, so we were in ankle deep water while showering, the heating/AC system didn't work the room was between 75-81 degrees all night even with the thremostat set a 60 degrees on AC.. The radio/alarm clock died and the movie we ordered never worked. We won't be staying at anymore Westin Hotel properties. The bartender at the lounge was very slow serving and getting us our bill, even with me going up to the bar to get her attention.
February 25, 2013
Rated 2 out of 5 by bill028 poor
no acknowledgement of my gold status, no asking how i want my bonus points - probably didnt get them. Terribly small room - no portfolio...... basically everything that works as clock work at every other SPG was not done
October 18, 2013