Rated 5 out of 5 by Eagle12 Nice place to visit
Overall the hotel was perfect, no real issues, staff was great and the atmosphere was stunning.
June 16, 2014
Rated 3 out of 5 by Ford51 Slipping
My wife and I have been staying at Westin hotels over the last 10 years, beginning when our daughter was at Davidson Colllege in NC. We began staying at the Westin Charlotte. Then it was spectacular, and we began staying in them wherever available. However, we have seen them steadily decline in "finish". No longer is the Westin Bed a strong enough draw to overcome the beginnings of "shabby" that seem to be creeping in. It is hard to pick a single item. The hallmark of excellence is attention to detail in everything. A very small detail, but telling: The soap dish in the shower in Columbus was screwed into the wall with steel screws which have rusted, clearly noticeable against the chrome soap dish. Picking such a small item would appear to be toying with myopic minutia. I could go on with 8 or ten items like this that would make the case. We have travelled all over the world, always seeking the finest in accommodations. Things like glassware on the floor outside our door for two days is not what projects excellence. Look around. Other hotels have moved ahead of you and will now have our custom.
July 25, 2012
Rated 4 out of 5 by JustUsGirls3 It's the little things that count.
While the hotel is a fantastic architectural gem, there are a few little items that needed attention. I may be too picky, but if I'm paying that rate for a room, I'd like these things. A hook it the bathroom for my robe/nightgown while I shower. The Heavenly Showerhead was heavenly, but was installed upside down. The powerstrip under the desk (to compensate for the limited outlets in this old building) had at least one plug that didn't work. And the wands you use to pull the curtains closed weren't long enough for me to reach without standing on my tip-toes - and I'm 5'5" - not short. These little frustrations aren't much, but still dampened what would have been a very nice stay.
April 28, 2014
Rated 5 out of 5 by Bob321 Immaculate facility & service
This restored historic hotel is fabulous. So beautiful. The service is unbelievable, from the bellman to the waiters in the dining room. Just wish they had a larger formal dining room.
December 31, 2012
Rated 5 out of 5 by eah1978 Excellent Service
Would definitely stay here again. The only small thing is that the room said it would have an iPhone Stereo and it didn't. Would have loved to charge my phone and listen to music.
August 21, 2012
Rated 3 out of 5 by poubah1 needs help
Had to really work to get upgrade. Interior rooms very dark. Hotel a bit of a walk to short north area. Staff was helpful altho desk doubles as concierage.
March 22, 2012
Rated 4 out of 5 by LoyalGuest Good - but service needs attention to detail
First off, I love this hotel, and am delighted it's a Westin.
ALL associates demonstrated an interest in positively impacting my experience.
However, housekeeping was inconsistent.
- Used towels were removed, but not replace.
- The queen bed was made with a double sheet.
- Room service coffee from Monday was not removed from Monday's nor Tuesday's service.
- The carts should be neat and presentable like everything else in a guest area.
Please consider adding a few more healthy items/variety on the restaurant/bar menu. Thank you for the good bourbon selections!
Thank you to FD John (?) for assisting with extending my stay in the same room.
Door staff made a great first/last impression, and throughout my visit.
May 13, 2014
Rated 2 out of 5 by Joealm this hotel not for me
This hotel is old the rooms are small and the other facilities are not up to the word hotel
September 9, 2012
Rated 5 out of 5 by Jamore Wonderful time
We highly recomend the westin hotel to all our friends and family visiting Columbus ,ohio
January 6, 2013
Rated 5 out of 5 by SJohnson Wonderful Stay
Loved the staff!
Loved the room!
Loved the Westin!
WILL be back :)
January 7, 2013
Rated 4 out of 5 by FLmom Great Location, historic building
We were in Columbus to visit family in German Village, so the Westin is in a perfect location between the village and downtown. Because of the downtown location, parking is available only for a fee, but the valet service was always prompt and incredibly courteous. The front desk personnel were friendly and helpful, though a request to replace missing hotel information for the binder on the desk in our room was never fulfilled. The bartender in Thurber's Bar, which is pretty much also the hotel's dining room now for meals after lunch, was extraordinarily friendly and knowledgeable about the area. The biggest area of improvement needed at this hotel is housekeeping. Our room was never serviced properly, the job often left half done. One day, we left the hotel at 6:30 a.m. and by 4:30 p.m. when we returned, housekeeping had not yet visited the room. Another day, our housekeeper's cart was out of washcloths and no offer was made to find us any. Toiletries and minibar items were never replaced, food service items sat for days without removal. Upon arrival, we had a chair in the room with a broken leg -- it was replaced with one with ripped upholstery. And during our stay, the blind fell off of the window. Small things, one at a time, but over the course of our stay, evidence that the area of housekeeping and maintenance at this hotel needs much improvement.
November 28, 2012
Rated 3 out of 5 by Sharon0907 Change in management?
In the past, I've found this property to be above average, but my last stay was just okay. My room was directly across from the elevator and I was on the same floor as the Mexican soccer team. The food was below par. The AC had gone out in the dining room and it happened to be the hottest day of the year in Columbus. I do want to recognize the team that handles the valet parking as they are always prompt and courteous.
I've stayed at this hotel twice in the last month and probably 10-12 times in the last two years. The last two visits made me wonder if it's under new management. Needless to say, I will not be staying here in the future.
September 12, 2013
Rated 5 out of 5 by bap5207 The Staff and Accommodations Were Great!
We were staying at this Westin Hotel for a wedding. The staff was very attentive from the doorman who held the umbrella thanks to Columbus' rain upon our arrival to the staff handling our check in experience. The room was clean, well-stocked, and ready for us. The wedding reception and food were outstanding. I highly recommend The Westin for accommodations. If you're planning a wedding, they'll do a good job for you! Finally, we asked a member of the staff (Colleen) to take our picture for our Christmas card. It turns out she is a real photographer . . . our pic is great, and this will be one of our best family Christmas cards ever! : )
December 12, 2012
Rated 4 out of 5 by Annie2 Great for Conferences
The Westin had everything I needed during my stay in Columbus for a conference which was held there.
The conference room was comfortable and had good sound, light, amenities and service (staff).
Hotel grill was good for lunch, food and service was good, fast.
Hotel Bar Thurbers was a nice place to relax when I arrived to unwind with a drink and appetizer. Bar tender Skyler was friendly and went out of her way to find diet sierra mist for my drinks. Unfortunately the bar manager was not as accomodating the following night, and actually argued with me that I didn't have diet sierra in my cocktails the night before. I felt that was rude.
October 29, 2013
Rated 5 out of 5 by Denna Very relaxing atmosphere
I had a very nice stay, IT was clean, quiet, and very accommodating.
June 11, 2014
Rated 3 out of 5 by Jeff279 Hotel was average at best
for $200. a night the room was average hotel room I could have got anywhere, the shower door fell off , the refrigerator didn't work and parking and food were high, bed was hard and pillows to soft. Have stayed at luxury resorts that were all inclusive with twice the size room for less.
June 6, 2014
Rated 1 out of 5 by PapisBoy Sad Example of a Westin
Upon arrival at the Westin we pulled into the valet parking area of which there was no one available to valet park the vehicle. After parking the vehicle ourselves and lugging all of our luggage a block to the main entrance of the hotel, there were two huge lines of people thinking that this was the line to check in we sat in the chairs by the front door waiting for the lines to go down; more people were getting into line and i noticed one of them was holding a plate I asked the door man if those were guests waiting to check in and he replied NO it was a lunch buffet line. Of all places to put a lunch buffet line it was placed in front of the check in counter??? We got to our room and granted i thought it would be a lot larger than it actually was it was still a nice little room. The nice thing was that it had a window that could be opened up for fresh air the bad thing was that it took me 10 minutes to try and close the window which had not been done the wind was howling louder than the tv with the air blowing through it and the blind shade was a battle to both raise and lower. There were some repairs that needed to be done tot he room and the "touch ups" that were made to the walls were a real embarrassment for the hotel and for me as an employee of the chain. The overnight menu has extremely limited choices so we ventured out to eat late night. In the morning I made coffee and used the little creamers that were supplied in the room only to my dismay to find that I had just dropped two pieces of cottage cheese curdled non dairy creamer into my coffee as the creamers that were left dfor the coffee were obviously not replaces for a while and had solidifying, I called room service and got a pot of coffee and creamer and only 1 cup for a room with two people. The bill had to be adjusted for the correct pricing and allin all it was NOT a great stay. the ONLY thing that even made our stay a LITTLE ENJOYABLE was the front desk agent Nancy she was superior and tried to make everything better. KUDOS NANCY!!
March 14, 2012
Rated 3 out of 5 by Bigunit Just didn't like the small rooms / room layout
Great location if you want to be downtown - giant beautiful lobby.
Unfortunately with the age of the hotel don't expect much spread out room.
Rooms small and not laid out for business travelers. no power to plug in to on the desk you have to dig it up under the desk. No place to plug in iron and not much room for ironing board. Bathroom small but adequate.
Quiet hotel which is nice. Local to some nice downtown restaurants.
Nice big bar area and separate breakfast area attached to the hotel. Bar staff was very friendly.
Front desk very helpful.
If you want to have fun I prefer the Grandview heights area or Polaris pkwy area.
August 18, 2012
Rated 1 out of 5 by Dave1210 Would not recommend this hotel
Hotel was beautiful and the staff helpful however we booked a block of rooms more than a year in advance of a wedding event and the reservations were bungled. The bride and groom reserved a suite and not only was that not available on their wedding night but they had to argue with the desk clerk to get a room for that night. The parents of the bride reserved 2 adjoining rooms and they did not get it. The parents of the groom reserved a corner suite and they did not get that either. When guests called 9 months before the event they were told there were no rooms available ask there is a problem between the staff at the hotel and the central booking operation.
September 9, 2013
Rated 3 out of 5 by Cocky123 Rooms a bit small
Our stay at the Westin began a bit rough with overworked valet service and rooms not ready. Requiring us to dump our bags and hanging clothes on sidewalk and in lobby during late afternoon Thursday arrival. No real help from hotel staff on handling this problem. Hotel apparently has an interesting history but unfortunately it was not told to us what that is. As a history buff, I would have appreciated knowing it. Drinks from hotel bar and at hotel receptions WAY overpriced and service in the bar not extremely attentive.
Food at event dinner on second floor very average, although service very good.
Hotel located a couple of blocks from state capitol and Scioto River and ongoing greenways project. Be sure to take a walk!
April 30, 2014
Rated 3 out of 5 by Terri You can't be serious about the room
I stayed here while on business in Columbus. I was looking forward to the experience based the descriptions I received. My major complaint is with the room. It was by far the worst hotel room I ever experienced. While I understand the challenges of renovating a building into a hotel. Some space is simply not habitable no matter if you place a tv and paint you slap on the walls. The room was tooo small. There was a useless chair near the door that served no purpose. There was no place to put luggage. There was no desk to complete work. Closet size was nearly none existent. It was horrible and not fitting for the Westin brand.
March 24, 2013
Rated 4 out of 5 by Joanne16 Was Expecting MORE From A Westin
I have stayed at the Westin in Downtown Detroit. The room was larger, had a better view, did not smell like mildew, had higher finishes in the bathroom and the bathroom was much much larger. There were stains on my sheets and I never would have expected that from a Westin. I also thought that I would be able to get a discounted breakfast because other people that were staying there with our group got the same deal. I feel I spent enough money on valet parking and the room that they just could have made the exception for $12. The situation happened the morning right before we were leaving and it completely ruined my time.
July 14, 2013
Rated 2 out of 5 by taropatch small room
The location of the hotel was convenient for me placing me within walking distance of my business meeting. I was most disappointed with the room size. It was so small that there was no desk, so I had to set my laptop on the night stand to do work. Also, there was a wedding going on in the hotel and the music could be heard from my room. While the staff was helpful and courteous, I found a number of things to be sub par during my stay:
1. The shower drain was completely clogged
2. The TV remote was missing
3. The TV was not initially working
The hotel and room were clean. I felt that $20 for overnight parking was high.
July 19, 2012
Rated 3 out of 5 Great hotel -- lousy room
This is a great hotel; I chose it because of the history, restoration, etc. The lobby and public areas were very fine. I appreciated the complimentary use of the small, but adequate business centre. Staff were friendly and helpful. However, I was disappointed with the room -- very small, with a tiny window overlooking a brick wall. As a longtime Platinum preferred member, I consistently (until this one) get an upgrade for my room (view room, junior swuite, suite, etc. No comment or explanation was made when I checked in. The floor plan on my door showed this was the smallest room on the floor. A big disappointment.
July 14, 2012
Rated 1 out of 5 by TravelGuy Not my favorite Westin
I had numerous problems during my stay:
- Television receiption is horrible. I could not make it through a show without losing signal at least once.
- Internet reception is also bad, especially during the evening hours. I had to get up at 5am in order to be able to do my work.
- The fitness center is not well attended. They were completely out of water when I visited.
- I selected the ‘Green’ option twice. One time, housekeeping ignored my request and cleaned the room anyway. On the second occasion, I was not credited for Starpoints when I turned in my card to the front desk. (They also failed to clean my room on the single night that I did not select the ‘Green’ option)
February 13, 2013
Rated 5 out of 5 by Lee534 Very nice.
Comfortable room and responsive staff.
June 2, 2014
Rated 4 out of 5 by Trish52 Confused guest
Small, comfortable room. I would recommend the upgrade for more than 1 guest. The amenities available were wonderful, even if I didn't use them. Received this survey, but not the final bill via e-mail as requested. I did not use the valet service, and hope I wasn't charged the same amount for using the guest lot.
May 26, 2014
Rated 3 out of 5 by EasyJoe Classic old hotel - small bathroom
This is a classic old hotel--hosted an event related to President McKinnley in 1900--but the age puts some limits on things. The bathroom was small--especially the laboratory area that was absolutely one at a time. The staff was pleasant, but one took partial info when we arrive early and said our room was emply but would be cleaned soon and she would call us when it was ready. 2 1/2 hours later it was being cleaned--and we waited another 45 minutes to get into it--apparently because the staff person had not finished the partial check-in that would have made that room a priority to clean, since we were waiting.
September 16, 2013
Rated 3 out of 5 by AJE07 Nice historic place but that's where it ends.
In from Chicago for a wedding. First we were told when we made reservations that we could have a king room with a roll away. On arrival not true. Then George the desk attendant offered a suite with a sofa bed and a queen. We went to our room and there was a sofa but it was not a pull out. My husband went to the front desk to inquire about the sofa sleeper and was told that was also not an option by George. Then George told him that he would send up extra linen at least to make the sofa up to sleep in. That took 4 hours an additional two trips to the desk and a pleasant new attendant named Liz to finally get the linens. Who went and physically got them and gave them to my husband.
July 29, 2013
Rated 4 out of 5 by GPP54 Great location
We stayed to attend a wedding . The facilities are a great blend between old and new. Good location to all downtown Columbus attractions.
May 26, 2014