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Rated 4.3 out of 5 by 354 reviewers.
Rated 4 out of 5 by 2nd Floor Restaurant We had a great stay until our last meal when we chose the 2nd floor restaurant. We waited 35 minutes for our order. When I told the manager (blond woman) we had a flight to catch she said she was doing best they could. When I got my chicken Caesar salad, the chicken breast was raw in the middle. Our server was great though. August 11, 2014
Rated 2 out of 5 by disappointed First Merry Christmas. I know its hard to please everyone.....our disappointment was mainly due to expectations from previous years. And that may not be fair in some sense. But I felt the hotel has taken a step back. We stayed on the 20th floor, because of the wanting access to the exective suite and the shopping package. The new changes ( understand done in 2009 ) gave us a feeling that we were at an airport waiting area. It was cold and impersional without a Christmas tree. I guess you are leaning towards the 'European' look & feel. Remmeber where you are loacvated and who your customers are....in this market. Staff on hand, esp Anna was excellent. She was the warm welcome that we were looking for... Happy New Year. December 23, 2013
Rated 2 out of 5 by Expected Better I stayed at this hotel for new years weekend and i was very displeased. house keeping did not turn down the room as we asked we had to call 3 times and when we came back it still was not done.After the 4th call it was finally done. The food was expensive but not tasty at all. It may have been an off day because usually the Westin is a great place to stay, I was very disappointed and I am very hestintant about booking with the Westin again. I am heading to Vegas in Aug and i would usually consider the Westin as an option but i am not so sure this time because i don't trust that i will have a pleasurable experience.My plan was to stay a couple of extra days that my job did not cover but i checked out of the Westin and booked another hotel for my additional 2 nights. June 25, 2014
Rated 4 out of 5 by Nice hotel... but room was a mess :-( Unfortunately, after being upgraded to a beautiful corner suite the room ended up being a bit less than acceptable. Water accumulated in the entryway ceiling overnight and resulted in plaster falling all over the entrance area. I made 2 calls to the front desk but was offered no consideration. There was also a very healthy population of gnats or fruit flies. So many that I was unable to work from the desk in the living area of the suite. Fortunately, the gnats were not evident in the bedroom. Pool and exercise facilities wonderful. 21st floor executive lounge breakfast attendant was exceptional. I suspect my disappointing room situation is an anomaly, but I was disappointed in the front desk indifference to my situation. July 18, 2013
Rated 2 out of 5 by NOISY!!!!! While we always enjoy staying at this hotel and the shopping experience that goes along with it, this last time may have been our last time! We've never before encountered issues with noisy neighbors like this past time. The paper thin walls and screaming parents/kids next door left us with absolutely NO sleep on our second nights stay. The first night was quiet as can be, but the second night was a NIGHTMARE!!!!! If I had known I would be spending that kind of money for NO SLEEP, I would have just stayed home. I will definitely think twice before booking again. March 16, 2013
Rated 4 out of 5 by Nice room, watch maid service Even though I called and was told maid was to change sheets, I know for a fact she did not in 3 nights. Expected better. August 17, 2014
Rated 2 out of 5 by did not pass muster This hotel although upgraded, had a definite musty or grease trap smell on the floor. The temperature in the room could not be controlled, it is almost as if they had a motion detector running the a/c. As you slept it went from 50 to 80 degrees in the room. I had to call to ask how to work the shower, and then the next day the maid left water standing in the tub. NOT my expected experience at a WESTIN. There for a convention mtg and the food/drink at the various breaks was minimal and not very tasty. I was thoroughly disappointed with Westin Brand on this one. November 15, 2013
Rated 5 out of 5 by Great Business Travel Hotel I recently experienced my second stay at the Westin Galleria Dallas and was not disappointed. The rooms are spacious and very well appointed for a business traveler. I attended a two day meeting and the conference facilities were clean, easily accessible and the meals provided were outstanding. Kudos the chef and staff! The attached mall provides great entertainment as well as dining options without having to leave the property. July 24, 2014
Rated 5 out of 5 by Great Amenities and Customer service Customer Service was excellent from the moment we arrived. Our room requirements were accommodated. Extra linens/towel provided in timely manner. Front desk identified us by name during phone calls. Noted free bottled water appreciated. Best gym we have seen in a hotel with dumbbells up to 100lbs, enough variety of machines, cardio (stepper, 2 types of bikes recumbent and regular, ellipitcals, treadmills) free towel, earphones, and water. Amazing attention to detail is apparent from the walls, lightenings, furnishings and customer service. OUTSTANDING! November 3, 2011
Rated 3 out of 5 by Noisy My room was on the 5th floor facing the highway. Noise from the highway became very noticeable around 5:30 am. Try to get a room on the mall side. There's not much of a view from either side so you're not going to miss anything. The excellent bed and bedding don't make up for the disturbed sleep. Wireless internet would cut out so don't waste your time and just plug in the ethernet cable. Dine-in options are very expensive. The hotel does not have a lobby store to buy pop, chips, mini-souvenirs, etc. and there was nothing like that within the mall. September 30, 2012
Rated 5 out of 5 by Outstanding Service from an Outstanding Staff While this is an excellent hotel in terms of facilities and location, what made this property truly stand out for my wife and me was the service. It began before we checked in as Gus, the evening manager, not only corrected an upgrade for points redemption problem I had with SPG Reservations and the SPG Gold Desk but also went out of his way to make up for the trouble I experienced even though it wasn't the hotel's fault. The check in staff could not have been more friendly and helpful and the two staff people working in the Club Lounge were very cordial and attentive. These folks truly understand how important even the "little" things are in providing great customer service. We will definitely recommend this hotel and we will be back. May 2, 2012
Rated 5 out of 5 by Above and beyond expectations My wife and I, tired and in need of a few days getaway, picked the Westin Galleria for its location. We expected a nice facility to celebrate our 36th anniversary and a few days of R&R. We experienced exceptional facilities, refreshing restful nights on the heavenly bed, easy access to shopping and eating, and a personal touch to the overall excellent service. During check in when asked cordially as to our plans we casually mentioned our anniversary and during our second night a champagne and strawberries tray arrived from management. Thank You February 25, 2013
Rated 4 out of 5 by Need more communication The room was in great all respects, however, for no apparent reason and with no for-warning, we were given a room designed specifically for wheelchair access. We called the front desk and were told - there were no other rooms availabe. We know people that both made reservations after us AND checked in after us and received regular rooms. The staff didn't even bother to tell us. This primarily only made a difference in the shower Which left water across most of the bathroom floor even with the curtain drawn. And no way to take a bath instead. December 16, 2013
Rated 4 out of 5 by Conference Very comfortable and convenient August 13, 2014
Rated 4 out of 5 by Great service and nice aroma We enjoyed our stay at the Westin. I particularly liked the scent piped into the lobby. It was very fresh. Also appreciated the water bottles given to us upon check in. A great feature is the gym clothing rental available for $5, though we didn't use it. The room was nice and spacious and the bathroom was great. The shower was awesome with a huge rain head and separate wand. Also really enjoyed the window seat in the room. However, the mattress on the bed was horrible. It was very hard and you could even feel the springs popping out the sides. I did not enjoy a good night's sleep because of this. Breakfast was terrific and we had vouchers for a set menu of eggs, toast, sausage, bacon and potatoes. It was delicious and the service was very pleasant. November 7, 2012
Rated 4 out of 5 by Staycation We live close to Dallas but we love to go to the Westin Galleria for a weekend ever so often. This time my overall rating was average to good. It would have been excellent except that the mattress needed to be changed. We particularly like staying at Westin hotels for their Heavenly beds but our mattress was not up to par. I did not receive the award points for opting out of housekeeping upon departure. And there was construction going on out front which made getting in and out a little tricky. I would have been more understanding about the construction if on the day of departure they had a plan for the guests to get to their car in the garage without having to walk out of their way in the cold and rain. Nobody seemed to know how to get us to the garage. March 17, 2014
Rated 1 out of 5 by loud bangs Didn't get any peace and quiet until 1am. I called and had security come to my room do to the loud banging noises coming from upstairs and hallways where cheerleaders must have been jumping, opening and closing doors, etc... August 4, 2014
Rated 5 out of 5 by Great, as always!!! This is our 2nd year hosting a conference at this hotel and each year I am amazed at the great service and upscale accommodations. This is a great venue attached to the Galleria and one could spend the weekend while never having to leave the complex. I also like the innovative $5 "green card" that let the room not be service since I was only staying 2 nights. I think it is creative, responsible, and a chance to earn additional SPG points. June 30, 2014
Rated 4 out of 5 by Very Attentive Staff The only negative about this hotel was that I requested two queen beds and when I arrived they informed me that they only had a king available and they were completely booked. When I informed then that I had called to request two queen beds and the person I spoke to said it would be no problem they didn't even apologize for the miscommunication. Overall, though staff we really nice and met all my needs when I called for a roll away bed. Everyone was really nice and the hotel was beautiful and with a great view of Dallas. March 18, 2013
Rated 4 out of 5 by The hotel was great Hotel was great, with a few exceptions parking is terrible . The valet people tell you to find a place to park and their directions to the underground parking is terrible. When you check out be prepared to carry your luggage to when ever you park because the valet attendents will not let you pull up front to load . They tried to chase use out of the area and told us to go to the underground garage to the loading dock to load up, we had a lot of baggage and containers after attending a busineess conference at the hotel. February 17, 2013
Rated 4 out of 5 by Love the room but the food did not meet my expectations! I thought the rooms were great, the shower felt so good. Over all the hotel was really nice to stay in. I would definately stay there again. The down side was the food. Maybe I've been spoiled when it come to great food but I did expect the hotel to have great food. Room service quality food was unacepptable quarilty; infact I could not finish my meal, the restaurant was better but for the quality it was over priced! July 4, 2014
Rated 5 out of 5 by Staff that goes the extra mile When I arrived, they had a room for my reservation , but since it wasn't what they considered a "great view" they also gave me VIP Lounge access - which I took advantage of to get coffee and a quick bite before leaving in the morning for work. This gave me a few more minutes to get ready in the room since didn't need to stop and get something. July 18, 2014
Rated 3 out of 5 by TAHFM Conference Nice hotel and guest rooms are of the quality and comfort expected in a Westin. Attended business conference and the rooms were uncomfortably cold. This was commented on by most in the conference. Even after many requests this was never resolved. Distracted from the meeting quality. Hard to believe that a facility that has conference facilities has no method of helping with UPS/FedEx shipping of booth and materials. I had to hang out at the hotel an additional 3 hours to ensure that UPS picked up my shipment. April 2, 2014
Rated 3 out of 5 by Bad Food The Second Floor Restaurant, the only place to get breakfast, is terrible. I have stayed at this hotel for several days in June in 2012, 2013, and 2014. The 2d Floor was very good in 12 and 13. Something has changed dramatically. My wife and I ate dinner there last Wednesday. My steak was almost inedible. We had breakfast there yesterday. My wife's waffle was so stale and hard that she could hardly cut it. My scrambled eggs were way overcooked. June 22, 2014
Rated 5 out of 5 by Friendly and helpful staff! This hotel had the friendliest and most helpful staff I have ever encountered in a hotel stay. Seriously! If I am in the area again, I will definitely stay here! July 31, 2014
Rated 5 out of 5 by Excellent stay My wife and I only stayed 1 night on our way to Las Vegas, We wish we had time to stay longer. We had an excellent time, the accommodation and food was excellent and we will return. Kev and Kerrie July 29, 2014
Rated 5 out of 5 by Spacious and Modern This Westin has undergone a much needed remodeling. The rooms are now much more spacious and the hotel has a modern, but comfortable feel to it. The staff is good and the facilities are excellent. The fitness center is clean with a fair amount of equipment. The restaurant on the second floor is a real gem for breakfast, lunch or late night food. They have free wifi on the second floor but charge about $10 per day in the room. They should reconsider that policy to make wifi free in the rooms for registered guests. March 11, 2013
Rated 5 out of 5 by You can't go wrong at the Westin Galleria He hotel is clean, high end but not too stuffy. You can park your own car if you want and hang out in the lobby without feeling in the way. July 31, 2014
Rated 5 out of 5 by Great start to 2012! Beautiful clean crisp look to decor, amazing staff, and prime location are what makes the Westin Galleria my go to place when I am staying in Dallas. Had a little hiccup with our New Years dinner reservations (Oceanairre) at the fault of the restaurant but Susan (Super concierge) saved the day by getting our party in with The Grill on the Alley. We had an amazing dinner and a few cocktails at the 2nd floor lounge. Overall a great weekend and wonderful customer service everywhere from check in to checkout. January 11, 2012
Rated 5 out of 5 by spg treatment I love this hotel because of its location. It's inside the Galleria Mall and free parking. You can practically stay in the area because there is plenty of restaurant and other eatery. The kids can ice skate for a whole day. Upon check in the staff never offer you a free upgrade room ever since i am a gold member and Starwood claim that they offer their member free upgrade when its available. We didn't interact with any staffs but the cleaning staffs did wonderful job in keeping our room nice and clean. July 1, 2013
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