Rated 2 out of 5 by Unhppy14 Missing basics
Over $600 a night wth no shampoo or laundry bag, which <$100 a night hotels provide!!!
May 16, 2014
Rated 5 out of 5 by Poggy Overall excellent
Staff did an excellent job to meet
our demands when we request it.
May 5, 2014
Rated 4 out of 5 by WorldTraveler73 Place to Stay If You Want to Shop
Terrifically located in the massive Galleria Mall, making it very convenient to shop or dine in the hundreds of stores there without having to worry about parking. Rooms are bigger than average (everything is bigger in Texas) but otherwise your typical average Westin and staff are very friendly and responsive. A couple of issues: dining options are very limited (basically just the Daily Grill at the hotel, but numerous restaurants can be found in the Galleria) and no bars that are open late (after around 11 PM in the entire mall, according to the front desk). Also, the hotel, which is 40 years old or so, is showing its age a bit (reminds you a bit of someplace you'd stay in the 80s). Overall though, a solid hotel with friendly staff and no real problems or issues.
May 1, 2014
Rated 5 out of 5 by harveymud Westin Hotels are very comfortable
I have always enjoyed staying at the Westin Hotel, thier beds are very comfortable and warm.
The staff are very friendly and go beyond to help your stay
April 23, 2014
Rated 5 out of 5 by LeighD Great Location!
Centrally located, so I could get all over Houston with no problem and with plenty of route options. Also, being in the mall was an added bonus, as I had forgotten a few things, plus my iPhone was stolen while in town, and there was an Apple store onsite so that I could get a replacement immediately. Only negative I could think of is the toilet paper is ROUGH!
April 22, 2014
Rated 4 out of 5 by NoBun Amenity
Short of amenities. No bar. Charges $ 3 for a bottle of water!
April 22, 2014
Rated 1 out of 5 by Billy102 A major disappointment
Room outdated and shabby, beds very uncomfortable, no food outlets or bars within the hotel, room carpet had not been vacuumed since last occupant, toilet tank at precarious angle over toilet, no sound proofing on windows - on sixth floor could hear traffic all night long on W. Alabama as if we were on the ground floor outside, also dumpsters being emptied in the early hours of the morning, refreshment center is just an empty fridge with a room service list in it - prices have 24% service charge, $3.50 delivery charge and 8.25% tax added to them as well as there being a $5 minimum charge - not exactly for the guest's convenience, self parking garage may be free but it is a dark, dank hole in the ground where we did not feel safe. Unbelievable that you sent an email hoping that we had a good stay, good nights sleep and felt nourished after our stay when we had complained at checkout and were told the General Manager would be calling us about our complaints! We have stayed at many 4 and 5 star hotels in the Galleria area and indeed all over the world - this hotel is definitely one of our worst experiences.
April 19, 2014
Rated 4 out of 5 by AvonWalker1980 Not what I had hoped/expected.
1. Working on something on the floor and found what my friend and I deduced to be a toenail clipping. (Eew.)
2. Rude people running through the halls at all hours of the night (including 1 lady who knocked on my door - the wrong door - 3 times at 11:30 p.m. after I had walked 26 miles in the Avon Walk for Breast Cancer that day so I was already asleep at this point) and morning (people with kids (of which, I have 2, btw) letting their kids run and scream down the halls before 10:00 a.m. (again, see part about having walked 26 miles the day before). This isn't exactly the hotel's fault, but still annoying.
3. In keeping with the theme of point #2, the cleaning staff started steam cleaning the carpet in the hall way around 9:30 Sunday morning which led to an odd whistling noise as well as wet carpet as we walked out to the elevators to leave. Seriously? That couldn't wait? Check-out isn't until noon. There are people who sleep (or at least try to) past 9:30 a.m.
4. Parking is a nightmare in this area. I live in the Houston area so I'm familiar with the Galleria area and somewhat expected this but it was kindof a pain in the rump.
For what we paid, not impressed. Will find another hotel if I need to stay in this area again.
April 14, 2014
Rated 3 out of 5 by NinaB Noisy Night
Most of my stays at a Westin are delightfully comfortable and pampered. Unfortunately this hotel does not achieve that standard. Usually being a Starwood Preferred Guest gets you such a wonderful treatment...but not in this case. I got a room which literally had the elevator shaft inside of it. All night long I heard the elevator go up and down and ding. My room had no coffee cups and when I called down to ask for some the just forgot..to send someone. At checkout I mentioned this and received a sympathetic shrug. I do not think that the Westin standard is achieved at this location...I don't think I will be staying at this hotel again.
April 8, 2014
Rated 5 out of 5 by Joe100 Great staff, very nice rooms
Very nice hotel and staff members were genuinely friendly and helpful. Been part of conferences at hotels most of my professional life. Would put this property near the top.
April 7, 2014
Rated 3 out of 5 by Cage12 Underwhelming
Carpets in the bedroom were dirty, especially to the side of the television by the coffee machine. In the morning, I was made to feel like I was inconveniencing the front desk by asking questions like "where is the gym" which summed up my whole experience at the hotel.
April 3, 2014
Rated 5 out of 5 by Insky One Negative
The music played in the lobby is too loud and is not what I would have expected a hotel would play --- not quiet, soothing music, but loud mix of tunes.
March 29, 2014
Rated 4 out of 5 by JimD51 Nice hotel but not able to deal with even small numbers of guests
The hotel was very nice and quite comfortable. The level of service left something to be desired. The staff at the front desk seemed to be over matched by the people checking in. At one point there were more staff at the desk than there were people in line and yet it took 20 minutes to check in. The business center was closed and they had one computer set up in the lobby to print airline boarding passes, but alas the printer was not working during my stay. I had to rely upon the staff at the front desk to print the pass. They were very accommodating, but once again it was quite time consuming as 3-4 people in line seemed to be more than they could handle at one time. This appears to be a hotel that deals with a lot of business groups/conferences yet they did not seem to be able to deal with a few people. I would hate to see it when they are really busy. A very large mall adjoins the hotel and there were a number of choices in terms of restaurants, etc. within the mall and it was also a nice place to walk for exercise. Besides the mall there does not appear to be much around the hotel, other than offices and one or two restaurants.
March 28, 2014
Rated 5 out of 5 by Lena24 Facility Location
Great location for a business conference, the amenities were well thought out to accommodate the guests needs.
March 28, 2014
Rated 4 out of 5 by zmjb37 Great downtown location
A unique feature of tis hotel is that it is connected to a major shopping mall. Great downtown location. Nice rooms.
March 24, 2014
Rated 5 out of 5 by Roanie relaxing stay
nothing to remember that stands out other than it was comfortable, relaxing, accommodating, warm and friendly. I was exhausted after business meetings and your staff treated me like a queen all the time.
March 22, 2014
Rated 3 out of 5 by RyanGC Pretty average
I like this hotel, but unfortunately the bathroom tub had some mold around the edges. Additionally, there was no do not disturb signs in the room. At 7:30am someone was loudly walking down the hall banging on all the doors saying "room check". I had to get up from bed, in my underwear to let him know i was still in the room. Pretty ridiculous.
March 20, 2014
Rated 5 out of 5 by avnlady1 Great Hotel
Had a Terrific time at Conf,
Hotel room was sooo comfortable!! Clean!! Service was exceptional!!
Shopping well what can I say?? Super!!
Had a choice of hotels but so glad we picked Westin Galleria!!!
Will do it again next year!!!
March 10, 2014
Rated 3 out of 5 by Erin14 My room was extremely noisy.
My room rattled and sounded like someone was tap dancing or knocking on the furniture. Every time someone closed a door in the hall, , my bed and lamps shook. For this nice of a hotel, at this price point, I expect better noise control.
March 4, 2014
Rated 2 out of 5 by StacyC Disappointed
I was excited to stay at this hotel for a relaxing weekend getaway. I was extremely disappointed. From check in to check out, the front desk clerk was rude and made sure that we knew by her continuous sighs and body language that she would rather be anywhere else but helping us. The room was just ok. Nothing like what I saw online. The view was of a rooftop. The bathroom was the biggest disappointment. It was fitly. There was hair stuck to the side of the shower. There were water marks on the mirror and hanging pictures. The tub looked like it hadn't been wiped down in months. Very unsettling when I have to sit my baby down in there. I travel to Houston a lot and will probably try another hotel. I certainly didn't expect this from a Westin.
March 4, 2014
Rated 5 out of 5 by mstg85 Very nice
Being a Gold Member Was disappointed there was no newspaper at my room in the morning.
February 27, 2014
Rated 1 out of 5 by MiguelDT Terrible experience
My room never was cleaned during my visit. In other hand I found long hair into the bathroom (obiously was not mine), I asked to the people in the guest service to solve the issue and they never do anything.
February 17, 2014
Rated 3 out of 5 by LindaJB50 Strangest restaurant arrangement
This hotel is tired and needs updating. The beds are great but other than that it needs some attention. Having to go into the Galleria Mall for the restaurant and bar is bizarre and inconvenient. You could maybe deal with that if there was at least a lobby bar and coffee offering. I only stay here when nothing else available in the area.
February 14, 2014
Rated 4 out of 5 by ITguy512 Good features
-Close to the mall
-Not many restaurants outside of the mall close by
-Easy access to conference rooms
February 13, 2014
Rated 5 out of 5 by Nikaroni Love love love
The rooms in the Westin are among the largest I have stayed. I appreciate the staff's friendliness.
February 12, 2014
Rated 1 out of 5 by INCONSID Unorganized Chaos
This is absolutely by far the WORST HOTEL experience I have ever had. We were there for our School Counselors Conference. The FOOD COURT people had HORRIBLE customer services skilss (SUBWAY) and from the time I reserved my room-- the whole thing went AWRY.
STILL SIMMERING over this experience.
February 12, 2014
Rated 5 out of 5 by Brown43089 Great location
With this hotel begin connected to the Galleria and the Westheimer area, so many great restaurants and shops are within walking distance. While the room was not as big as I expected, it was very comfortable and clean. The bed was extremely comfortable.
February 7, 2014
Rated 3 out of 5 by unhappyfather waiting for room
got there at 4:05 check in time is 3pm room not ready...waited over an hour. Basically a 2 hour delay from the posted check in time to actually being able to check in while traveling with my son.Not acceptable.
February 5, 2014
Rated 5 out of 5 by Hokievt Perfect lcoation and very nice staff
Great location and very good staff at the front desk. Being part of the Galleria is great.
January 6, 2014
Rated 5 out of 5 by Clarabelle Great Hotel!
We loved everything except the fact that concierge's was closed when we arrived! Good thing our cell phones tell us what entertainment is in the area.
January 1, 2014