Rated 4 out of 5 by Aad1229 Fitness center
Although the rest of the hotel is very nice, the equipment in the fitness center is in need of improvement. There are 3 elliptical machines, however one of them was in use, so I discovered that the other two did not work at all. I then moved over to the treadmills- I did find one that worked, however the digital screen to adjust your workout info, tv channel/volume, etc did not work very well. And then towards the end of my workout, the speed on the treadmill would just randomly start decreasing. This is my first stay at the Oaks, usually I stay at the Galleria, and I've used the fitness center over there. It seems like the Oaks is where all the old machines go after they are removed from the Galleria.
October 7, 2013
Rated 5 out of 5 by Phyl09 Enjoyable
Our one night stay at the Westin Oaks was a great experience. The staff was very accommodating, the room was awesome and the proximity to restaurants and shopping was the best. We would definitely stay there again.
July 21, 2014
Rated 3 out of 5 by dave4177 slow check in
the hotel is ok, what you would expect for the price. Parking is a nightmare. The free parking is a garage that is almost always full. There is pay parking for $13 a day and expensive valet parking.
Our check in was the worst I remember. The hotel was fully booked with a dance competition and other events. When I checked in there were all of 2 desk clerks working out of a possible 6 positions. And even with everyone having a reservation the process was slow.
I asked where ice was on my floor (4) and was told that it was near the elevators... actually no ice on that floor
March 24, 2014
Rated 2 out of 5 by jlafferty Food needs work badly
Pregnant coworker got a raw burger - and I do mean raw. Inedible.
I ordered warm freshly baked cookies which were literally refrigerator cold. Room service breakfast included undercooked sausage. Another coworker complained her steel cut oatmeal was so undercooked it was still crunchy. I ordered the steel cut oatmeal the next day, mine was fine, but they forgot to include the supposed "dried fruit" that it included.
Also confusing is the restaurant has no bread. My choices were sliced whitebread or a bagel.... with my $30 entree? That one is just baffling.
Something is up with the tap water here too. I was traveling with two others, both of whom thought something tasted off.
On the plus side, their salmon was nice.
April 10, 2014
Rated 3 out of 5 by dirtyinhouston This hotel needs work
The hallway to the room looked like a freeway, with the walls banged up from years of cleaning cart abuse. The room was outdated, and there was no information about the hotel amenities in the room except for room service. The pool was closed, there was no gym onsite (you had to go across the mall to the other side) and parking was very over-priced for the situation. Also, and perhaps most importantly, the scented leaf-shaped soap is terrible for me personally. I know some people like this, but I use scentless sensitive skin soap at home, so I have no options when staying at a Westin. There were 2 bars of this soap--I suggest that you provide one bar that is unscented bathing soap rather than decorative soap.
February 1, 2013
Rated 5 out of 5 by SCV1 Great Service
Stayed 4 days and was provided excellent service
July 21, 2014
Rated 4 out of 5 by SherryM88 Very nice hotel
Our room was indeed roomy. I liked that there were two suit case stands. I concerned though why a hotel of this stature would not have Wi-Fi? It is close to the NRG stadium. The staff was friendly. Also, since we went with the ECO service, it was nice that the staff came by in the morning offering us the coffee supply replacements.
July 10, 2014
Rated 3 out of 5 by dogtraveler Hotel tired and needing cleaning!
I am an Lifetime SPG Platinum. Room initially selected direclty next to elevator. requested change. New room provided was 1207. Room was not cleaned properly. Carpet on 12th floor between room and elevator needed vaccuming.
This information was provided at checkout.
July 11, 2014
Rated 4 out of 5 by Annie31 Responsive Staff
The staff was very responsive to my needs.
July 18, 2014
Rated 4 out of 5 by lcm461 Spacious but pricey
For the amount you pay per night, they really should offer complimentary wi-fi.
July 17, 2014
Rated 2 out of 5 by jk222222 Houston Westin Oakes
I have stayed in Westins throughout the world and this was the worst Westin I have stayed in. The staff need a customer service class.
December 15, 2011
Rated 2 out of 5 by LA17 Staff Did Not Meet My Needs
On February 6, I spoke to a representative and requested early check-in for my stay, and was told that the hotel could accommodate my request and there will be rooms available. Once I arrive to the hotel this morning, the representative, who was not friendly nor was she smiling told me that I would not be able to have early check-in and there were no rooms available. She was not friendly in her approach. This was an inconvenience for me, as I specifically arrived early from out of town, because I was told that my early check-in request would be honored.
February 9, 2014
Rated 5 out of 5 by zlzoul Location, location, location
Booked a corner room, enjoyed the nice view around.
I really love the feature that this hotel is right above the mall, shopping was just a breeze. No worry about holding so much shopping bag you need to carry, just go back to your room, relax and enjoy shopping again!
Did not use much service during my stay, everything is good.
July 3, 2014
Rated 5 out of 5 by SamMN concierge
Great work by the concierge in the lobby. I forgot my business cards, except 1, and he made a bunch of complementary photo copies before an event I needed to attend. A lifesaver. I also loved the connection to the shopping mall and indoor ice rink.
July 3, 2014
Rated 4 out of 5 by keshtrini2 Westin Oaks is no hoax.
Me and my wife enjoyed a three nights stay in June '14.One of our main reason for choosing here ,instead of the many competitors in the vicinity was because of the location in the mall. We were one hundred percent, totally satisfied. We were able to shop, dine and relax all in one place.
June 29, 2014
Rated 4 out of 5 by ob1knobe large rooms
very spacious rooms, nice view
July 10, 2014
Rated 3 out of 5 by Kathryn1957 I was surprisingly disappointed
I have stayed in the Westin Oaks many, many times over the past 15+ years. The convenience, and the polite staff are still very much in evidence. However, as the rates climb, I am naturally more critical. It occurred to me that a hotel that charges over $250 per night should have real glass glasses for use in the bathroom, and real coffee cups in the bedroom. These are small, but definable amenities that, I would think, a hotel of your caliber would have as a matter of style.
The carpet also seemed a little worse for wear.
July 16, 2012
Rated 5 out of 5 by Carlyn The staff was outstanding in their customer service
Customer service says a lot about the establishment. Westin Oaks Houston showed outstanding customer service.
July 7, 2014
Rated 3 out of 5 by Jingles Coffee Shop in Newly Renovated Lobby
My family and I stayed at the Westin last weekend (Saturday/Sunday.
When we went to the lobby the coffee shop which you have been promoting as a great new feature of your "newly designed lobby" was closed. When we inquired about it a rather surly front desk person told us that the hotel wasn't busy enough to justify opening it. So I guess the guests that were visiting weren't important enough to warrant a coffee shop. Several disgruntled guests walked by while we were there. I find this offensive. If you had even had a self-serve coffee station if might have sufficed but to be told there weren't enough guests to serve. I expected more from the Westin. I have been coming there a few times a year for several years and I will be rethinking my hotel options.
July 4, 2012
Rated 2 out of 5 by Disgustedtimes3 Horrible
I booked 3 rooms. Currently still a guest here. I thought I had prepaid all 3 rooms but was told only 2 were prepaid. Even though I verified we were only staying 2 nights 3 nights were charged to my credit card. I had called to ask for proximity of the 3 reserved rooms and was told no problem. Also asked for a crib for one of the rooms. So no crib was in place and the rooms are not together. The gentlemen at the front desk is a rude jerk. Ordered room service over an hour ago. Was told it would be 30 minutes. When we called we were told it is on the way. Yeah right. Server appears 65 minutes later and tells us that eggs take a while to cook. Oh please. Just joined SPG. Will not be using this program frequently. Horrible, horrible service.
Had my wedding reception her and stayed here on my wedding night 36 years ago. So much for sentimentality.
May 30, 2014
Rated 4 out of 5 by Kelly32 Not as great as I had expected.
I got two rooms through a hotel website. I was pleased with the overall hotel, but it was not quite what I had expected. The room was beautiful, but the mini-fridge was empty. I was starving and thirsty when we got there, but I guess I saved some money since there was nothing in either room. My rooms were right next to a utility room for the maids. We had to hear them rummaging through the closet the entire night. I think they spent more time in that room than they did cleaning. The people down the hall ordered room service. Their tray of leftovers sat in the hall for at least 5 hours. We had a mix up with the valet parking. They spelled my name wrong. I kind of got the feeling that since I purchased the rooms at a discounted rate we were treated in a discounted manor.
October 15, 2012
Rated 4 out of 5 by BCH55 Good features but needs improvement
We requested and received a handicapped accessible room. Staff was pleasant and tried to meet our needs quickly, such as bringing a rack to hang clothes. The room was nice sized, well equipped, quiet and the beds comfortable, but lacked any light in the entry, closet area. The closet was tiny, the smallest I ever have seen, mostly room only for the ironing board and safe which didn't work. Not enough counter space at the sink. Inadequate job of cleaning the room and bathroom. Lobby area was clean and comfortable.
October 28, 2013
Rated 5 out of 5 by SPGOctober2013 Nice job all around!
Excellent location, all expectations were met, staff was courteous, helpful, and presented well. It appeared that a front desk agent was being trained by the person who checked me in. They conducted this training quickly and respectfully (I didn't mind at all). When I was checking out, the front desk agent who was being trained during my check-in was the one who checked me out and she did a very nice job. It seemed like she was already starting to get comfortable with the computer system to check guests in/out.
October 29, 2013
Rated 4 out of 5 by Trutty Clean, convenient if a little dated
The service at the hotel was great and the rooms very clean. The hotel is convenient for those looking to shop at the Galleria which is where the hotel is located. The hotel is a little dated and it feels that way. However, because it is clean and well maintained, it did not bother me too much. The rooms were spacious.
June 16, 2014
Rated 3 out of 5 by Houston13 Hotel Service Needs Improvement
From the time I checked in at 3pm I noticed the refrigerator in the hotel room not working properly. At that moment, I requested another refrigerator for the room. I was celebrating my wife's birthday and just needed somewhere to place her cake and other items to stay cool for the night. It wasn't until 6pm and 2 additional calls later when we were exiting the room to enjoy our night in the city that the request had been resolved. Also, during each of those calls, which I made from my cell phone, I notified the hotel that the phone in my room wasn't working either. This was never resolved throughout the night or the next day before I checked out. When I had questions regarding my checkout or anything else, I continued to have to call the lobby from my cell phone to request anything.
May 20, 2013
Rated 3 out of 5 by j28773g Great location, bad staff
The hotel is located in a great location, but the staff was awful. They tried to clean our room at 9:30am on a Saturday, and then continued to barge in throughout the day, twice when we were napping. The first day I was there my room wasn't cleaned until the early evening, which was very inconvenient with my work schedule. I also called down to the front desk requesting a few items be brought up, and it took close to 2 hours to receive them, and when I did, the main thing I asked for wasn't there.
October 5, 2013
Rated 1 out of 5 by Unhappy28 This hotel left a lot to be desired!
The whole stay was not good. The first room I was given had no running water. The second room I was given had water, but no cold water. Then the lights in the bathroom went out. I will say the maintenance guy was very quick to come and replace the light. The walls are super thin! I could hear the maintenance guys in the next room at 11 PM plunging the toilet! When I checked out I was not asked how my stay was. Overall it was a very disappointing experience and I will not be staying there again.
August 29, 2012
Rated 5 out of 5 by Houston9 Great Hotel
Crystal attended me at check-in, she was very friendly and helpful.
I got the King Suite w/ a balcony, which was a bit small but the doors opened up straight to westheimer and the view was amazing.
They tell you complimentary free parking as a "perk" of the room, but in reality you are just parking at the Galleria(which took me 15 minutes to find a spot). They offer $14 valet/$28 overnight for anyone who is going shopping, so it might be nice if they offered discount Valet to hotel guests.
August 19, 2013
Rated 2 out of 5 by jlsx Upset at this hotel
We've stayed at this hotel and the sister hotel also at the Galleria many times. Always a pleasure, until this trip! Elevators inop on the last day and valet service a joke. I can understand a malfunction in the elevators, but the valet service needs immediate attention. They let cars park on one side on the entry way access lane, backing up those who are trying to get to the hotel when bags are being unloaded and waiting till wheelchair patrons unload, etc. It took almost 30 minutes to return my car to the valet one evening. On another afternoon, we called down to get the car brought around and ended up waiting 45 minutes to get the car. We were late for a dinner appointment and we were embarrassed in front of our dinner companions when late. Someone who has some sense should be in charge there.
October 31, 2012
Rated 3 out of 5 by Detes63 Still needs help
The rooms look unfinished but clean. Ammenities are minimal two plastic cups. Should have at least two in the bathroom and two by the ice bucket (which was very tiny). Minibar in place with no food and separate refrigerator brought in and sat in room. Had many calls to check on whether the refrigerator had been dilivered and the phone fixed, but they were slow to get it done. Keys did not work , bellman offered to bring new ones, but forgot. Escalator to the Mall exit level was broken.
January 3, 2013