Rated 3 out of 5 by Jeanie55 Cost are high for benefits you receive & room was very dusty
There are extra costs for things that are normally provided for free in most hotels, such as use of the refrigerator and use of the internet connection. I should not have to sign up to be a member in order to use internet.
My room was not as clean as I would have expected. There was a blue ear plug on the floor by the bed during my stay (it was not mine). It was never picked up for the 2 days I allowed the cleaning staff to clean.
June 2, 2014
Rated 2 out of 5 by ssinhabc Not the best as other reviewers claim
I stayed last weekend where I booked 2 rooms. I got a room upgrade for one of them. We got a suite, which was really a bedroom, with a dining area and wet bar. Most suites have a living area which I would more prefer. The room was not completed with the new renovations. The sound system had not been installed. As well, they had not installed any glass doors for the shower. There was no tub, just this open space with a shower head next to the toilet. No one in the hotel knew why. The adjoining room had a similar set up. No tub, just an open space next to the toilet. They did have a shower curtain though, but that did not stop the water from going all over the washroom. Once we complained, the manager, Nathan did give us additional adjoining room so we could use the washroom there. However, he was quick to say that no one had complained before since they were upgraded for free. I really felt this said in poor taste. I don't feel that Platinum members should have been made to feel that the upgrade to a room that was not ready to be occupied is what we should settle for. I hope that my loyalty deserved the recognition that an upgrade is meant for. The door to the adjoining room would not open fully as the door would hit the light fixture and thus blocking to door to open fully and we would have to squeeze through. In the end, I don't feel the new renovations were of any benefit to us.
June 29, 2012
Rated 1 out of 5 by dallman Very Disappointing
I booked a room online for my wedding anniversary. I printed out the confirmation sheet on the room I reserved. The print out said that the room would have a "double" shower head, and that I would receive free Wi-Fi.
Upon checking in, I was told that I had to join there StarClub to receive free Wi-Fi. I agreed because I had brought my tablet with me and wanted to use it. And BTW I have stayed at many other hotels and motels, and have never had to pay seperately for Wi-Fi.
After being in the room for about an hour I decide to try the Wi-Fi. It didn't work. After talking to 2 employees and a manager, I finally get my Wi-Fi turned on.
Again I am no stranger to Hotels, But I was a little surprised to find that this very expensive room doesn't come furnished with a mini fridge, or microwave.
The other areas this stay fell short for me was that there was only one robe in the room, and only one large towel for showering. Also the so-called double shower head was nothing but a rain head and a hand held wand that by no means could a person use at the same time.
May 5, 2014
Rated 5 out of 5 by ktyt Excellent concierge
The concierge (Louisa) brought in a copy of the Seattle Times from her home because we wanted a copy and couldn't find it by the time we'd gotten back to the hotel. So she brought it the next day - highly appreciated.
May 6, 2014
Rated 5 out of 5 by Louies Westin Seattle = WOW !!
Westin Seattle is a beautiful hotel with all the bells & whistles! Great staff, great rooms, great beds. The perfect place to stay while seeing Seattle !
June 4, 2014
Rated 5 out of 5 by Bob71 Great hotel, restaurant not to expeectations
I was attending a conference being held at thew Westin. Great central location. Conference facilities and food service were excellent. Room was 5 star with harbor view. We chose "green" option for entire stay and easily got more coffee and paper goods as we need them. "Relish" restaurant was not up to expectations for a Westin. First morning, we were kept waiting 30 minutes even though there were at least ten tables vacant. Dinner selection was very limited. Last day, we got seated promptly for breakfast, but waited much too long for waiter. Restaurant food quality was above average, however.
March 30, 2014
Rated 5 out of 5 by Judy45 The concierge service can't be beat!
This hotel is centrally located for many great
sites and restaurants. The concierge service
was wonderful! We asked them several
different questions and their recommendations
turned into great experiences for us! We
were a group of 3 women here for a sightseeing and restaurant experience. What fun!
The beds are always great at Westins. That
we can count on. The staff was as nice
and helpful as could be. Good job!
May 31, 2014
Rated 5 out of 5 by Grantbus Great value on weekend
Great hotel, big rooms, all facilities great coffee only one teeny thing wrong, the beautiful soap (shaped like a leaf) kept falling between the slits if he soap holder! Like a say, not a biggy!
June 3, 2014
Rated 5 out of 5 by Schilly The hotel is very nice and the staff is excellent.
The room was clean and cozy. The décor was really nice. The beds were excellent, made me get a new bed when I got home. Very nice shower. We really enjoyed the swimming pool and hot tub. Staff was exceptional.
June 2, 2014
Rated 4 out of 5 by kstar88 This hotel has a great location, views, and bed
This hotel was perfectly located and within walking distance of Public Market, Lake Union, Seattle Art Museum and the SAM Sculpture Park. If you are health conscious business traveler, Whole Foods is a 5 minute walk and in addition to the very clean hotel gym, there are lots of running options and several boutique yoga and spinning studios within easy walking distance. Very close to the Light Rail downtown stop and very convenient and easy to get to airport.
May 28, 2014
Rated 5 out of 5 by Header55 Best of the best!
I absolutely love this hotel & starwood property! The Westin Seattle staff is very friendly every time I've stayed and my SPG status is always recognized and I just feel so spoiled every stay. My last couple visits I've brought friends with me that have never stayed at the property and they have all been amazed at the comfort of the rooms and friendliness of staff. The Westin heavenly beds NEVER disappoint & Westin Seattle remains my #1 choice & I visit Seattle more often BECAUSE of the Westin.
March 13, 2013
Rated 5 out of 5 by rayp Great Hotel
Our first trip to Seattle, and so happy we booked this hotel. Took train to location from airport, so no car rental required! The room was clean, and very comfortable.
Not only is this hotel awesome, their hamburger won some kind of award in Seattle, and it was really, really good! You have to try it.
May 31, 2014
Rated 5 out of 5 by Nancy9a9 Great for families
We were 4 adults and 6 children. Our party had a wonderful and fun time. Concierge service was splendid. Great location.
June 2, 2014
Rated 4 out of 5 by FourDivers Great location!
My son and I stayed here for just two nights while visiting friends in the Seattle area. They had recommended this hotel for its location and they were right. Convenient to Pike Place Market and the Monorail, not to mention the Convention Center, this hotel is one where you can park your car and essentially forget it as you won't be needing it while in Seattle. The rooms were clean and appeared to have been recently remodeled, too.
I would also like to give a special mention to Ted, the Concierge. One of the best I've come across in travels all around the world. He delivers great recommendations with just a touch of humor and trivia.
March 31, 2013
Rated 3 out of 5 by jrmb18 Good Hotel
Nice rooms and large lobby area but check in could use some brushing up.
June 2, 2014
Rated 4 out of 5 by Jskelton Recommended cab overcharge
Hotel was great everyone very helpful. Concierge was very helpful with restaurants and getting service from Hotel to port. Only problem was he gave us a card stating the charge for ten people would be 9.00 per person or 90.00 for the 10 of us. When we got to port they demanded 140.00 . Not a good deal but we had no choice. Reported this to Concierge Louise when we returned to our hotel after cruise to only be told several different stories about charge then they wanted 120 for 6 people to airport . I went and talked to bell hop and got transportation for 80.00
May 20, 2014
Rated 4 out of 5 by CAR52 Room
Rooms are nice but not as large as I expected. Beds were comfortable.
June 2, 2014
Rated 1 out of 5 by wolfson Poor customer service
I have stayed at this hotel a number of times, but after my last stay I will never be back. I happened to leave my travel router in my room, and only realized it a few weeks later when checking into another hotel. I called the Westin and was told they had found it when I checked out, but as a matter of policy they do not alert guests to left items. This policy was confirmed by the hotel manager. I had them ship it to me, at my own cost, and they shipped the package to me with my Credit Card Number exposed on the outside of the box. If a hotel cares this little for someone who stays 6+ times a year, stay away. The Sheraton nearby has much better service.
October 21, 2011
Rated 3 out of 5 by rabansal Nice Hotel. Goofed up at checkout and still not resolving the issue.
Its a nice hotel as expected from Westin. I have stayed in westin couple of times and was always impressed with the high standards. I am forced to write a negative review as they goofed up at checkout. I gave one card at check-in and at check-out gave another card and asked them to charge the card given at checkout. It seems that Westin charged both the cards and now I have been following the same up over mails and phone and am getting no response.
I would appreciate if someone from Westin tracks this and could have cared to get the same corrected. I am still following up and hope that will be able to get the same corrected soon.
February 12, 2012
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014
Rated 1 out of 5 by BSMSPEMBA The building literally creaks and groans
The building literally creaks and groans when the wind blows. The best way to describe it is as if you are on an old, wooden ship on choppy water. As the building (ship) sways, it makes noise. In addition, the windows rattle when the wind blows. The two were so loud and obtrusive, they kept me up for most of the night.
When I was checking out, another customer was complaining to the manager about the same issue. The manager's response was, that she was aware the issue. It is due to the way the building was designed and built.
I cannot stress this enough, there is no way I would ever stay at this hotel again. It was one of the worst nights sleep I ever had.
April 6, 2013
Rated 3 out of 5 by Mikey32 First poor SPG experience
The hotel was under construction and I wasn't informed ahead of time. The pool and hot tub were not open. The Fitness Center was set up in a conference room. Every floor below the SPG preferred floor was closed for construction, so why I was charged extra for preferred floor escapes me. When we checked in, there was an almost fully consumed bottle of wine in our mini-bar and there was still blue painters tape in various places around our room. When I went to complain to the front desk about our room, I had the staff member argue with me about whether or not I was an SPG member and try to tell me that booking through Expedia or Orbitz meant I did not keep my SPG status, but I had booked my room directly through spg.com. This is the first time I have ever been disappointed with a Starwood hotel. It will be a while before I consider returning to this property.
December 20, 2011
Rated 5 out of 5 by Alannawo Perfect for that Shopping Trip
The Seattle Weston was the perfect resting stop for a shopping weekend. It was close to all the major shops. The room was relaxing and the staff very helpful. I just wished there was complimentary wifi in the room. So many hotels in this category already give complimentary wifi I hope that the Westin will follow soon.
April 21, 2014
Rated 5 out of 5 by Izabela Highly recommended
I love Westin Seattle. It was our first time in that hotel and it was love "at first stay". I have nothing but great things to say about the friendliness of the staff as well as the comfort of the room.
We were staying extra 2 nights in Seattle after West Coast cruise and that was a great way to end our vacation.
Thank you Westin for being such a great Host. I am looking forward to come visit again.
May 20, 2013
Rated 5 out of 5 by Picky2 Great hotel
I am a very picky person. This hotel was fantastic. The decor was modern and great choice of colors in room. Our room was a city view on an upper floor. Checking in and out of hotel was quick and easy. Great location, and a very easy walk from the "lite rail station"' about 1/2 block. I would highly recommend "The Westin".
May 28, 2014
Rated 4 out of 5 by Chegra First class hotel
definitely will come back to this hotel
May 30, 2014
Rated 5 out of 5 by Steverino Birthday Gift
I would like to thank the Seattle Westin for arranging a perfect stay for our son and daughter-in-law who were celebrating a birthday weekend. Camilla did an awesome job of of coordinating with me and doing everything possible to accommodate my requests to make their stay special.
They said the view from their Grandview room was the best they've had from any hotel.
April 15, 2013
Rated 5 out of 5 by georgetown Westin Downtown Seattle Great
Check in and arrival was swift and easy and we paid extra to upgrade to a suite. Wonderful, we did have a issue with the numben of beds, which was quickly resolved by the manager. The hotel decor has been modernized, but if you know the hotel it is circular, an older design, but stunning views of the Lake Union and the City of Seattle.
April 18, 2013
Rated 5 out of 5 by Juan1221 Great experience
The staff was extremely polite and helpful from minute I checked in. They happily moved my room to one with a better view of the Seattle Sound at check in. Also the restaurants they recommended were both excellent. The room was very comfortable and clean when I arrived. I would highly recommend this hotel.
October 28, 2013
Rated 4 out of 5 by 6inabox Problems
Every year we come here for our Anniversary. Every year we have some kind of problem. This year our card was charged twice, which was later fixed. I felt this year the Hotel seemed dirty and a little old for the price. I've always known the Westin as an upscale hotel. I even heard a couple comment on that too.
November 30, 2011