Rated 5 out of 5 by staffman50 Very good service
Everyone from the moment we checked in till we checked out was very courteous and helpful. Great place to stay for a visit to Seattle.
August 5, 2014
Rated 5 out of 5 by RGL54 Close to just about everything in Seattle
Westin is centrally located in downtown Seattle. Lots of things to do around and within walking distance from the hotel. Liked the proximity to the monorail going to the Space Needle as well as Pike Market.
August 4, 2014
Rated 5 out of 5 by RitaS Great Personnel
Our 10 day stay exceeded our expectations. The staff is one of the best that we have ever experienced. They are all very friendly, polite and want to make your stay a good one. All of the concierges are so helpful and we utilized most of them. Each day they provided us the route to take to visit many of the attractions - Tacoma, Museum of Flight, and Bellevue. You certainly don't need a car with these experts to help you get wherever you want to go. Special thanks to Mali Lustica and Ted Milanio for all their help. .
July 28, 2014
Rated 3 out of 5 by rooster1 this hotel needs improvement
Our room was average but high priced. Major complaints are that the number of outlets is limited for people with laptops, etc. that need to be charged/used; one outlet was broken. Curtain rod was broken. Beds were small for (2) adults and (1) teenager. We booked 2 queens but they gave us (2) doubles. Bathroom smelled like a dirty mop. Every time we had to clean up it was gross to be in there.
The pluses are: location can't be beat for cruisers like us who were on their way to Alaskan cruise, ie airport, restaurants, sites,harbor, transportation. Hotel Lobby was clean and modern as well as the small coffee counter and cafe. If you like a "city" walking atmosphere, this is your hotel to stay. Very close to monorail and Lite rail which worked out excellently for us to ride straight to hotel.
Beware of high priced under-insured "Uber" "taxis". One rude driver pirated our fare on side of hotel (not valet) and overcharged us for ride to ship. Yellow taxi drivers are safer and properly insured. I think they get away with it because of the luxury car ride enticement.
August 3, 2014
Rated 5 out of 5 by Jilld3 Wish we could stay longer...
Our family of five only had a day and night to stay in Seattle and we chose the Westin Seattle. What a great choice! Because of our Platinum status we were upgraded to a beautiful suite and really felt taken care of. This hotel is very large, yet the staff made us feel special. The location is outstanding. It's only a few blocks to great shopping, a nice walk to the Pike Street Market and quick tram ride to the Space Needle. I highly recommend this property.
July 30, 2014
Rated 2 out of 5 by ssinhabc Not the best as other reviewers claim
I stayed last weekend where I booked 2 rooms. I got a room upgrade for one of them. We got a suite, which was really a bedroom, with a dining area and wet bar. Most suites have a living area which I would more prefer. The room was not completed with the new renovations. The sound system had not been installed. As well, they had not installed any glass doors for the shower. There was no tub, just this open space with a shower head next to the toilet. No one in the hotel knew why. The adjoining room had a similar set up. No tub, just an open space next to the toilet. They did have a shower curtain though, but that did not stop the water from going all over the washroom. Once we complained, the manager, Nathan did give us additional adjoining room so we could use the washroom there. However, he was quick to say that no one had complained before since they were upgraded for free. I really felt this said in poor taste. I don't feel that Platinum members should have been made to feel that the upgrade to a room that was not ready to be occupied is what we should settle for. I hope that my loyalty deserved the recognition that an upgrade is meant for. The door to the adjoining room would not open fully as the door would hit the light fixture and thus blocking to door to open fully and we would have to squeeze through. In the end, I don't feel the new renovations were of any benefit to us.
June 29, 2012
Rated 5 out of 5 by Birthday50 Above and Beyond
I'm a Starwood Gold Member and I recently booked a room in Seattle at the Westin. We were visiting Seattle to celebrate my wife's birthday. When making the reservation, I requested an upgraded room and mentioned her birthday.
When we checked in, I was greeted by Adeline W. She was extremely welcoming and friendly. She greeted us and let us know they'd been expecting us. She asked about our plans for the evening and we stated that we had dinner reservations coming up in 15 minutes. Upon hearing that information, and knowing how busy the hotel was that evening, she personally escorted us to an employee elevator and took us straight up to our room so we'd not have to wait for an elevator. Once at the room, we were amazed at the accommodations. We were on the 45th floor with a spectacular view of Puget Sound.
Because of Adeline's hospitality and understanding of our personal need for urgency, she went our of her way to make sure we were taken care of.
You don't get a second chance for a first impression. Adeline made our first impression of the Westin Seattle an excellent one!
April 25, 2014
Rated 2 out of 5 by RonEllen1 Underwhelm
Driving into the hotel we saw that the self-park was closed so we were forced to Valet parking. After traveling all day, we attempted to check in early. Room not available and were given room options significantly less than the room option we paid for. Our fault for trying to check in early. Did not feel comfortable leaving our bag so went back to get the checked in car. 10-15 minute wait. Checked back in after our show and dinner-very smooth. In our room -blood was found in the bed. Which was replaced 15 minutes later. Kind of killed the moment. Black mold was found in the shower, not only at the edges but through out the face of most of the tiles. Waiting for our car again took 20 minutes or so. Three different employees asked us if we were being helped, which was nice, but three different cars came and went as we waited.
November 26, 2013
Rated 5 out of 5 by JohnBoston123 The Westin is the place to stay in Seattle.
I wrote a review last year and just wanted to take a minute to say that the Westin has remained a great hotel. I stay at the hotel with a few co-workers at least 20-30 nights per year when we are in Seattle. The rooms continue to be clean, the beds are comfortable, the soundproofing is relatively good (especially if you are not in a connecting room) and the views are killer.
On the negative side, the hotel has been really full lately. I’m booking a two week work trip to Seattle for September and for the first time in four years I won’t be at the Westin. Only other negatives which are fairly minor are the windows on the really high floors probably need some tightening or replacing. It can get quite loud up there when it’s windy out but the front desk is happy to give you some earplugs if you need them. Not a negative but as a platinum member I’ve only been upgraded once to a grand view room (which was amazing) but never a suite. I’m guessing that’s because the hotel is so busy though you really wouldn’t know since its staffed quite well.
The concierge staff continues to be the best out of any hotel I travel to and I always look forward to seeing Louise, Judy and (sorry I forget the guy’s name) for some recommendations on the newest places in town. Either way, it’s a great hotel and I’m just sad I won’t be there for two weeks in September.
July 9, 2014
Rated 4 out of 5 by Ajranou Staff
The building and the room was out of date, although there is nothing you can do about that. However, your staff is incredible. Responsive, smiling, always ready to help.
August 1, 2014
Rated 4 out of 5 by study12 not worth the price
The staff was great and the location was good too. We were on the 19th floor facing the North in the North tower and could see some water but no Space Needle or Mtn. The bedrooms were updated well but the Elevators were old and missing a button or two and the bathrooms down stairs need to be updated like the restaurant. Unless you get a deal its not worth the price
July 29, 2014
Rated 5 out of 5 by Seattle1234 Fabulous Customer Service
Everyone, from the front desk manager (Jessica), to the bellman (Brooks) to the valets....were wonderful and accommodating. We were traveling with an elderly uncle and they made sure he was well assisted. The views from the room were outstanding and the location allowed for easy access to everything we wanted to do. The hotel is very large, but we felt like we received very personal service.
July 28, 2014
Rated 2 out of 5 by Jamieson2151 Below Expectations
Except for Ted the concierge. He was unfailingly helpful, patient and knowledgeable. Not enough elevators resulting in long waits. Should not charge for use of computers. Room cleaning not complete ( do not look under a bed!!). Shower was both awkward and dangerous.
July 29, 2014
Rated 4 out of 5 by JK06 Great hotel
Bed was great, amenities great, food great,
view great, service great. Downfalls; couch was for looks only, could not sit comfortable at all, ran out of TP twice
July 30, 2014
Rated 3 out of 5 by nicknamerequirementisstup review
your workout facilities are poor. cardio equipment is OK, but there's nothing else. weight room way too small. not good for business traveller.
July 30, 2014
Rated 1 out of 5 by nyctoseattle Westin Seattle
This is the worst Westin I have stayed at in a very long time. Of particular note was that the room service menu is abysmal - half the items were hamburgers, everything else was very heavy fare (steak, half a chicken, etc). I expect to be able to order a quick sandwich or chicken breast without much trouble at a Westin in a major city. Also, when trying to order, it took several tries to get someone to pick up the Service Express number.
Recognition for SPG status was also poor. I usually get fantastic rooms when I stay with Starwood, I was very disappointed to be on the first floor above the conference space in a room directly outside the elevators.
The next time my travel takes me to Seattle I will stay at the Sheraton or the W instead.
July 21, 2014
Rated 1 out of 5 by lindie47 no coffee in room
could have had much better serice at a much cheeper hotel
July 30, 2014
Rated 3 out of 5 by Sarge45 Room was fine. Public areas were horrible.
We unfortunately were booked into the hotel at the same time as the Internet Gaming convention. There seemed to be no effort made by staff to keep the hotel under control for non-gaming guests. 10-15 minute waits for elevators, the lobby was taken over by the gamers giving other guests no place to sit and endless noise levels. The atmosphere was not what one would expect from a hotel like the Westin. It makes me wonder why I would ever stay at another SPG Hotel.
July 24, 2014
Rated 4 out of 5 by tamjem Location
The location is great for accessing all that Seattle has to offer. Close to light rail for train to either a Mariners or Seahawks game. Quick walk to Pike's Place Market. Only bad mark is the beds - they need comfort improvement for the price of the room.
July 28, 2014
Rated 1 out of 5 by Tony58 Deluxe City View == 8th floor
I wanted to have a nice view so chose the more expensive room called Deluxe City View promising me living on a high floor. However, when I arrived I was given a room on the 8th floor (out of 40). When I asked about the City View, the receptionist (Jonathan) told me that all the higher floors were occupied. Well, what are bookings for then? I was charged the Deluxe City View rate anyways.
The room itself was comfortable, the beds were very soft and comfy. The location is quite close to local attractions, e.g. the Space Needle, the piers with the market and Seattle downtown.
July 17, 2014
Rated 5 out of 5 by Lulu5 Information About Hotel Services
There was not much "hotel" related information in the room (map of the hotel and where services were located, no phone book, etc.)
July 29, 2014
Rated 5 out of 5 by EdnAK49 Quality in a perfect location
My family and I spent a wonderful week in Seattle. The Westin Seattle was ideally located to many sightseeing options. Located minutes from Pikes Place, Space Needle and numerous restaurants, our Westin experience was very rewarding. Will return to this location in the future.
July 28, 2014
Rated 5 out of 5 by HappyVisitor72 the Westin is top notch
Enjoyed our 1 night stay.
July 29, 2014
Rated 5 out of 5 by marinbear As I always expect from the Westsin excellent, but need a small technical update
As usual I very much enjoyed my stay and felt very comfortable and well taken care of. However, I feel that is time for the hotel to offer free wifi and update the electronic devices in the rooms to have Ipod docks available for guests. This is something that is popping up more regularly in other hotels. I must admit that I almost did not stay this time because I was looking for free wifi in the room..
May 6, 2014
Rated 3 out of 5 by gpep123 This hotel is downtown and close to shops.
We picked this hotel because it was in the centre of town. It met our expectations with regards to that.
I was extremely frustrated that I could not check into my room until 4.45pm. Especially being a gold SPG member and having booked and prepaid for the room some 2-3 months earlier direct with the hotel.
Having stayed at the Westin in Calgary and Vancouver during this trip I felt that the breakfast buffet at Seattle was far below the standard of the other two hotels.
There was a gaming conference eon at Seattle at the .time of our stay and the common areas were always overcrowded by young people hanging around playing cards and other games. Limiting the areas you could go for a quiet drink.
There were no personal hygiene items in any of the Westins we stayed at. This is the first time at any of the hotels I have stayed at world wide that I have experienced this.ie. no shower caps; no cotton buds etc.
Overall I was very disappointed with my stay at the Westin in Seattle.
July 27, 2014
Rated 5 out of 5 by DTDMCrew Excellent family overnight getaway
Excellent view. Conviently located to downtown and transportation to Seattle Center.
April 10, 2013
Rated 3 out of 5 by Sue1001 Not exactly happy
Our overall experience was good. The staff was unfriendly and rude, but after check in, we had no dealings with them. There is no microwave in the rooms and one refrigerator that is stocked but not useable.
July 27, 2014
Rated 5 out of 5 by Kara1 Comfortable with a great view!
I had a wonderful stay at this hotel. The rooms were clean and and the south tower had an amazing view. The wait staff was also very kind and enjoyable.
July 28, 2014
Rated 5 out of 5 by walkabout A Sleep In Seattle
The Westin is in a great central downtown Seattle location, just a few blocks from Pike's Market Place, good restaurants and shopping. Ask for a room with a view of the Space Needle, a landmark view. While I was there, the Space Needle was lit up in purple for the Washington State Football game. Also, to get to the Space Needle, just hop on the monorail that runs directly in front of the hotel.
The hotel staff is friendly and went out of their way to make me feel like home and that they were glad I was a guest.
The breakfast buffet is great, loads of fresh fruit, bacon and fluffy eggs. Good price and fun restaurant staff, plus they don't rush you.
I've stayed here a few times before, and am always leave feeling satisfied and happy.
October 29, 2013
Rated 5 out of 5 by Bayern1 Great stay
Great Hotel in central location. Easy to walk to great Restaurants and all sights of this great city
July 28, 2014