Rated 5 out of 5 by VOTBS Westin Calgary Downtown
The hotel was conveniently located in downtown Calgary. We walked around the city and many shops were in close walking distance
February 14, 2013
Rated 4 out of 5 by Treebranch This is a pretty good hotel
I found my stay in this hotel met my needs pretty well. I was a bit put off by the fact that the rooms didn't have refrigerators in them.
May 5, 2014
Rated 4 out of 5 by jimyc Customer Service outstanding
From the Door man to the Hotel Manager, everyone was extremely helpfull whenever called upon.
February 17, 2013
Rated 5 out of 5 by ZuzuD A great hotel
Location of the hotel is excellent, room is very comfortable, pool and gym are very good too.
August 7, 2012
Rated 5 out of 5 by Traveler46 Great place to visit
Not only was the staff and the room great, but we had an excellent meal as well.
August 29, 2012
Rated 4 out of 5 by Karen64 furniture
I stayed in the corner suite which was nice and big and comfortable. I thought it was odd there was a big balacony with no chairs to sit outside . Also the sofa and chairs were a bit dirty and there was no table for us to eat our in room breakfast at, no even a coffee table. I also thought there was suppose to be a microwave in the room . The only other thing is I was disappointed to find out there was no hot tub. I was happy I had a 25% discount for attending the Spartan Race because the breakfast was really expensive for the quality. The beds were awesome and the air conditioning was terrific. Had a good nights sleep, which was the main thing.
August 22, 2012
Rated 5 out of 5 by Allan816 Centrally located, wonderful staff and a very good restaurant
My favourite hotel in Calgary!
December 23, 2012
Rated 3 out of 5 by baileyb Experience
in general, my room was clean, but not comfortable. Front Desk Clerk would not upgrade me because i was not a Goldmember of LHA. however,i am a member. Please know that my colleague who reports to me was upgraded, overall the room is clean, but not comfortable.
May 1, 2014
Rated 5 out of 5 by Shinyhead Excellent hotel!
Everything is perfect in this hotel... perfect spot downtown Calgary, beautiful lobby, dedicated staff, confortable rooms and dreaming beds... very important after a long day at work!
May 1, 2014
Rated 5 out of 5 by hbap Wonderful Westin!
I have stayed at this Westin numerous times, and have always enjoyed a wonderful experience. The facilities are first class, and the staff is very attentive and accommodating. Thank you!
May 1, 2014
Rated 5 out of 5 by Mickey7 Great Features
Fabulous bar and restaurant. Friendly staff, very clean
May 2, 2014
Rated 3 out of 5 by Not2happy Check-Out issues
Had to flush the toilet 2-3 times just toilet paper to go down. Small bathrooms with only 1 face towel. I had to ask for my bill at check out and explain how payment was made. At the airport I reviewed my bill and found out I was charged for North American calls when I had the North American telecom pkg. If I hadn't had to request my bill I might not have caught these extra charges. Also, I was there with a conference and missed the booking deadline by a couple of days. Was charged the full $269 rate as opposed to the $179 rate. Even called the hotel to see if the could squeeze me in under the conference rate for 3 nights. No luck.
June 10, 2013
Rated 4 out of 5 by RocMon Awesome atomsphere
II travel for work into Calgary, so my needs might not be terribly complicated – a comfy room, convenient access and perhaps some interesting/fun things to do in the evening. The Westin is the third hotel (all in the upper tier) I’ve tried since starting my Calgary Travels 3 months ago… and it definitely goes to the top of my preferred list!
The hotel has an aura of their fancier ‘W’ hotel, and no compromise on style, cleanliness and great staff operating the hotel. Okay, so reviews are only useful if you provide some constructive feedback and here’s mine for room 828;
- The heat/climate in the room sucks – but this is standard in ultra-dry Calgary – I could not get the temperature in the room to stay comfortable… raise temp and it became crazy dry, lower temp and I felt my head and exposed skin start to freeze (exaggeration) :). Humidity in the room hovered around 27% - I wish they could centrally humidify the air, but this is a very common issue in the city so I do not fault Westin but do suggest they consider improving this.
- TV, wasn’t always responsive when I turned it on… at times the screen would stay dark but I’d hear the broadcast, I had to repeat a couple off-on cycles to get full functionality.
- Hot water in the sink, turn hot on all the way… took a good minute to actually get hot water – and the strange thing was after the water got hot I’d turn on a bit of cold water and then it seemed like the water went from boiling to ice… was a bit tricky to work with, but not a big issue.
- On the plus side, the Westin provided great room coffee and also complimentary water bottles – yippy! The other two places would ding me $4.50 and $7 for a 1l convenient water bottle – so I was very happy to see the Westin did not stoop to the convenience cash-grab.
- The Westin is also conveniently on the +15 network and with all the other positives going for it, I may never try another hotel in Calgary! :)
January 10, 2013
Rated 5 out of 5 by Jasper21 Great Customer Service
Staff are fantastic. I have never had a bad experience when i stay here.
May 1, 2014
Rated 4 out of 5 by Classic53 Good hotel, but needs better communication
We were pleased with facilities and overall friendliness of staff, however we had not stayed here before and were uninformed and misinformed on a couple of key things-like rules of parking, and things included with our stay. This did negatively affect our overall enjoyment of our stay.
April 26, 2014
Rated 4 out of 5 by RocMon Found the room to avoid on my 6th stay!
I obviously love the Westin Calgary, as this is my 6th stay this year (yes - business travel) - but... the room this week was in serious need of adjustments. Not quite enough for me to ask to be moved, but - oh so annoying every single morning .
If you start your day with a shower (I hope you do) this room could challenge even the most positive person!
I'm of average build, 5'7" and ~155lbs, I didn't measure the size, but it certainly felt like about 2'6" x 3'6" - which wouldn't be so bad but the design was horrible! They used a solid glass partition which only covered about 60% of the 3’6” opening and the rest was left open (no curtain or sliding glass like the other rooms). Because of this ‘design’ (I think) they used one of those rain head shower fixtures… now here’s the problem – the rain head was low flow and the water dripped approx. 6” from the wall… same place where the soap shelves were installed. With this setup, I could not avoid bumping and touching the walls and soap tray shelves constantly – and with the low flow rain head… if I tilted the head to spray water further outwards it would actually spray closer to the wall since only the lowest part of the head dripped water (hard to explain).
As if this wasn’t enough frustration, here’s a quick list of other annoyances which probably wouldn’t have bothered me as much if I had started the day with a comfy shower;
- Toilet didn’t flush completely (even without solids and a single tissue), required holding the lever and good luck to get a complete flush
- Housekeeping was, well, unpolished… I noticed some hairs stuck to the wall in the shower on my first morning and they were still there on the last morning – this is an issue mostly because of the telephone booth feeling shower in my main complaint
- Housekeeping strike 2, Calgary is bloody dry… I use a lot of their moisturizer and take them with me to the office for use during the day – they replenish consumed toiletries in a somewhat random manner… and I usually have way more shampoo conditioner (which I don’t use) than humanly necessary and run out of moisturizer and body wash. (aren’t those supposed to be completely stocked up daily?)
- Housekeeping strike 3, normally they stock the in-room coffee with 2 regular and 1 decaf coffee pouches… the coffee is acceptable (at best) and I need to have two before leaving the room for work – Defac is not an option for me, but on my third morning I woke to three decaf pouches – Ahhhhh! Did not have a good morning without my caffeine!
I’m hoping there aren’t a lot of rooms like this in the hotel and I will try to remember to ask about the shower on my next check-in … and hope you take my review as constructive criticism because I still love the Westin!
February 7, 2013
Rated 5 out of 5 by DougB262 Envriomentally aware
I ironically checked in on "Earth Day" and it was nice to be offered Green Housekeeping. I don't change sheets & towels everyday at home and don't see the need to do that on the road. The bonus was you could either take a voucher for food or 500 SPG points!
A nice touch!
April 25, 2014
Rated 4 out of 5 by Deanos staycation
for my wife's 40th birthday we decided to stay downtown and have a night away from the kids. We mentioned this to the receptionist when she asked the reason for our visit. She was very kind and told us the hotel would provide us with a complimentary breakfast. We simply had the buffet for breakfast and it was good that it was complimentary. As it was anything but spectacular and had we had to pay $50.00 for that buffet it would have been extremely disappointing. I just wanted to make someone aware as everything else about the stay was great. It would be a pity if you lost business simply because of a buffet breakfast.
December 4, 2012
Rated 3 out of 5 by Allison2000 Heat control
The room was too warm at night. Also, very little hot water in the morning.
April 25, 2014
Rated 5 out of 5 My New Favorite Calgary Hotel
Stayed at the Westin Calgary for the first time. I spent 5 nights there and I love this hotel. I have travelled the world and stayed at some of the finer hotels. The Westin Calgary gets 5 stars from me because they give awesome service that's not in your face. The staff are almost in the background waiting for whatever needs you might have . Friendly, courteous, and professional. A class act all the way. If you want the security of a big brand name hotel in Calgary, the Westin is a great choice.
February 25, 2013
Rated 3 out of 5 by Genie Cold room
We stayed at the Weston for two nights. When we arrived in the room it was cold. We called down and a service man came up. We were told that the hotel was at low capacity so the hot water would not heat the room adequately. We were given a space heater that then proceeded to turn on throughout the night. The following morning there was no hot water. When we finally got hot water, as soon as the cold water tap was put on along with hot, the water than returned to very cold. When leaving the hotel we were not asked how we enjoyed the stay. Although we received sSarwood points as compensation I was not impressed to have paid for a 4 star hotel with no heat and little hot water.
February 13, 2012
Rated 3 out of 5 by Oilers11 Front Desk was Superb
I booked the Junior Suite for Nov 30 Drake concert girls nite out...it was a long drive to Calgary and I paid for the hotel and 4 tickets. Despite ungrateful friends etc, etc Max checked me in and his smile brings comfort and relaxation to Westin as my stress melts away. He upgraded me to a few floors up away the construction view and this is the 2nd time he gave outstanding Cust Service. Minor oops was Sun 4pm checkout, housekeeping came opened our room door to ask if we are leaving soon. I had an anaphylactic shock from allergic reaction had just fell asleep; miscommunication somewhere???!!
December 19, 2013
Rated 5 out of 5 by crittergal The staff at this hotel are AMAZING!
The staff at the Calgary Westin were responsive, friendly, and helpful; I just cant say enough about how great they were! I have to add that the food was fantastic as well. We had Alberta beef for our awards dinner and you could have cut it with a butter knife. Kudos to the whole Westin team!
April 11, 2014
Rated 5 out of 5 by Char44 Over the top!
We stay at this hotel whenever we are in the area because each time is exactly as wonderful as the last. My expectations were exceeded on my last trip. I arrived in the evening on a Monday night and was greeted by a cheery Westin employee named Jane. She efficiently checked me in and added lots of care and attention. She asked if I would like to move away from the elevator room which was thoughtful. The room was beautiful, with a lovely view and lots of extras. I'm sure it was an upgrade and such a lovely surprise. Her extra touch made my night away from home for work so much more pleasant.
May 30, 2012
Rated 5 out of 5 by FlyingD A comfortable stay in Calgary
Great location in downtown Calgary with comfortable features inside the hotel and lots to do in the vicinity of the property.
April 11, 2014
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 4 out of 5 by AKFung Westin Calgary - Great for Business
Central location; modern; good Green program; comforable beds and nicely appointed bathrooms with good lighting; good meeting space; hotel catering is good; value for money
April 9, 2014
Rated 2 out of 5 by Gruellrule Not again thanks
The positives are a good bed semi clean room and great staff and I must thank them for a job well done. These do not balance out a terrible bathroom with knees hitting the wall as you sit sideways on the toilet. A shower that is almost unusable because the shower head is almost over the shower controls!? Also the parkade was absolutely filthy and cramped. Who in Calgary does not accommodate a truck. I damaged my rental vehicle and now have an insurance claim. Totally unacceptable as far as I am concerned and I am not sure how they can be part of this brand.
January 26, 2014
Rated 5 out of 5 by Ross28 Love this Hotel!
When we arrived at this hotel, the front desk clerk told us they did not have our reservation on file. We showed them the email and she checked us in at the price that was shown on our confirmation email. All staff were very helpful and accomodating, the room was exceptionally clean and comfortable. We were on the 16th floor, and even though there was construction going on right across the street from us, we didn't hear a thing! This was a major plus, as we were travelling with two small kids.
Our experience at the Westin Calgary was awesome - we woud definitely stay here again!
May 5, 2013
Rated 5 out of 5 by MikeNorthVacn Great Stay
My only request when checking in was a quiet room away from elevators. I was given a room on the 17th floor and it was everything I needed and expected.
My only other request was for a portable humidifier, which I noticed being provided to another guest on my floor. Being from Vancouver I struggle sleeping with the dry Calgary air. A humidifier was quickly brought and left outside my door.
I also wanted to commend the valet parking team for being incredibly quick and organized considering the number of cars and taxi's that always seem to be in the front entrance area.
December 16, 2013