Rated 4 out of 5 by Rob395 Going down hill
Staying at this hotel on at least a monthly basis for 15 years I've noticed that the cleanliness of the hotel has gone down hill. Outside my room was a room service plate cover and a plate on the floor which stayed there for 24 hours despite housekeeping passing it dozens of times. Around the corner were four wine glasses on the floor again for 24 hours not being picked up. The sauna was out for my entire stay with no sign indicating it was being repaired.
June 20, 2014
Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 5 out of 5 by MissP amazing
From the professionalism of the valet parking to the super warm, friendly and incredible greeting by Shawn at the front desk, I knew that this would be the beginning of a great night. The staff employed here are what makes this hotel so amazing. Everyone from valet, concierge, housekeeping, pool attendants, they all work together to take the Weston to higher level of customer Service. Shawn at front desk sold us on always coming back, he is just that good.
June 10, 2013
Rated 1 out of 5 by bumotu noise noise noise
I've stayed at this hotel several times. This last experience was the worst. I was at the hotel for a special event. SPG counts for nothing of value. We got a room with a lousy view blessed with the constant clanking noises of the elevator all day, all night. The room next door contained a loud drunken party that went on all night and well until checkout time in the morning. The constant barage of sounds from next door came through the carboard walls clear enough to follow the incoherent ranting.
For next year's event, I will think twice about wasting good money for the SPG honour of getting a low class experience.
February 9, 2012
Rated 5 out of 5 by mojave3ooo Fantastic Stay! My favourite hotel!
Had another wonderful stay at the Westin Harbour Castle! Stayed from Jul 20-22, 2014 and had a lovely room with a terrace. The bed is SO comfortable. I don't want to get out of it! Breakfast buffet is wonderful. I know all of the servers and the chefs - in particular Dan Bell and Narinder are amazing! I always get a tour of the kitchen and a chance to catch up with them. I look forward to the next stay and thank you for a wonderful time.
July 23, 2014
Rated 4 out of 5 by TravelinKen Great Westin on the Harbour
I stayed here while attending a conference at the Toronto Metro Convention Center. It’s not that close to the convention center but a conference shuttle was provided so it was a good choice. The hotel itself has typical Westin amenities. I was upgraded to a junior suite with a harbor view which was very nice. The front desk staff (Julie) was friendly and I received a warm welcome upon arrival. It was really a nice start to my trip.
The hotel restaurant was not all that great, but room service was better than the restaurant. There are many 5 star, wonderful restaurants in the Theater and Entertainment districts close by (5-7 min cab or 20-25 min walk). There are some limited good options a few blocks from the hotel. This area seems to be an up and coming area. The subway and bus transportation (Union Station) are about a 7 min walk from the hotel.
May 28, 2012
Rated 2 out of 5 by bumotu Sleepless in TO
I've stayed at this hotel before and had a great experience. Last year, at about the same rate, we had a great view and the room was comfortable and quiet. This time it was a big disappointment. All day, all night, we could hear the clanking sounds from the elevator. If this wasn't bad enough, the sounds from the loud drunken partiers next door came throught like the walls were made cardboard. Will think twice before staying here again.
February 5, 2012
Rated 4 out of 5 by Bongonicko One small glitch!
On checking in to the hotel I was invited to opt in to the environmentally friendly plan in return for a $5 per day voucher. I did and I expected my room to be cleaned daily and get a change of linen after the 3rd day. Neither of these things happened so on check out I enquired and challenged the fairness of the plan. I got a small discount off my account, nowhere near the savings the hotel made by not servicing the room.
June 18, 2014
Rated 3 out of 5 by SoreBack09 A Promising Hotel but...
I checked into the hotel with my wife and daughter as part of a little Canadian tour to celebrate our Anniversary.
The staff member at the front desk was helpful in arranging for somewhat of an upgrade in room and arranging something as a surprise for my wife after we came back from dinner.
While the room and its partial Harbor view was good and somewhat of what I was hoping for checking into a Westin located on the Harbor, the biggest disappointment was the "Heavenly Bed". It turned out to be pretty lumpy and over-used giving us both a back-ache that persisted as we drove out the next day to our next stop in Ottawa.
This hotel seems to have most things going for it - great location, a generally helpful staff and decent amenities. I do not know if we got the short straw on "upgrade" rooms, but a good bed is a pretty basic expectation from a chain like the Westin
December 2, 2013
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 4 out of 5 by Thinktwice Check your checkout time
Overall I was pleased with the hotel. However, the main reason I stayed at the westin was the extended weekend checkout at 3pm. I had to fight for this checkout time. The person at the front desk advised me that it is based on hotel availability. I had planned my day for a 3pm checkout. This was upsetting and ruined my whole experience and stay at the hotel. I will think twice before returning.
July 7, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle - May 2013
Warmly greeted by the valets as we pulled into the driveway, recognized from previous stays, and equally well-treated as soon as arrived in the check-in line, by Jeniffer, as in past visits. She is warm, gracious, and efficient, and makes an immediate impact. A follow-up call from Jeniffer 15 minutes after arriving in the room was also appreciated, as was her recommendations on local sites and shopping.
May 6, 2013
Rated 5 out of 5 by Ponsuke Another pleasant stay at Westin
I am very satisfied with hospitality, great facility and cleanliness of the hotel. But I have two suggestions for improvement. First, it was a pity that the wind was not clean - I would have had even better harbour view, Second, room service needs to be quicker, as it took almost an hour for a bottle of wine and some slicesof cheese to be delivered. I called twice as a reminder but it didn't help.
June 16, 2013
Rated 2 out of 5 by SLB23 Not what I expected in a Westin facility
I was quite disappointed with the overall quality of this facility. The room was small (compared to similar priced facilities in the downtown area) and not very comfortable. Chair at work desk too short and not appropriate for a work desk. The bathroom had a moldy, mildewy smell from the shower curtain that should have been washed. The bathroom was not very clean. Just overall not Westin quality.
August 30, 2013
Rated 5 out of 5 by SmallTownFamily Great Staff at this Hotel!
This Hotel was great! The staff were extremely helpful and friendly. Excellent customer service. The Hotel was very clean and organized. We are from a small town and they helped remove any confusion or stress related to us visiting a large city. All the people in Toronto were great towards us.
We will be back! Thanks to all!
January 20, 2015
Rated 5 out of 5 by karedaw fabulous family getaway
I stayed recently for our family vacation. We live in the country so this was our chance to do touristy things in the big city. Our room was very clean and had everything we expected from a Westin. The kids loved the pool and my husband loved the gym. I liked the convenience of the grab & go style coffee shop. It was nice not to have to eat in the restaurant every day if we chose not to.
April 21, 2014
Rated 5 out of 5 by Winisue Truly exceptional
Had a truy exceptional stay at the Westin Harbour Castle. The staff were very attentive and welcoming, the room spotless and comfortable, the pool delightful and refreshing.
We had a beautiful lakeview room with a magnificent vista. The beds are wonderfully comfortable.
My only regret was that we were only able to stay one night. Next time it will be for two nights - at the very minimum.
May 27, 2013
Rated 3 out of 5 by SergioY Great hotel but service needs improvement
I chose to stay in this hotel for its renowned brand and great lakeside location. Being a long-term customer of the Westin worldwide it has consistently satisfied my needs both for business and leisure trips.
However upon arrival at this hotel I felt a bit of chaos. Check-in was swift but the staff at reception did not mention anything about eligible room upgrade offers upon recognizing my spg gold status. Once I realize this after getting to the room I had to call again for upgrade options and in the end I got moved to a better room.
During my stay I had to meet some clients for informal meetings in the lobby lounge. While the lounge staff were quite nice and helpful, at the end of these meetings one event manager of the Hotel came to talk to me and said I am not allowed to do meetings in the lounge without prior authorization, as I displayed a small poster on the table for the guests to easily identify where I am in the large lobby. I have been doing similar meetings in Westin across the world and it is the first time someone from the Hotel came and warned me that I cannot do such type of things.
On the other hand, given my potential needs of meeting during my stay I did submit a request for price quote of using meeting rooms before coming but have never received any reply from the hotel.
In general these experiences came at a great surprise to me compared to my consistent experiences with Westin and I won't recommend this hotel to business travelers who has similar needs.
November 10, 2014
Rated 5 out of 5 by Nipper Amazing
This hotel has always been one of my wife’s and I favorite hotels in Toronto. So when I asked her what she wanted to do for her birthday she said spend a night at the Westin Harbor Castle. And this trip was no exception it was an amazing stay. From the very moment you check in with staff that makes you feel appreciated and valued, and whatever you need is not a problem and any request is immediately taken care of.
The location is close to downtown and if you get a room with a Lake view they are absolutely stunning views, and you would never believe a busy Metropolitan town is just blocks away, with a view that looks like it should be at a resort. They had upgraded us to a corner King Suite, which when we walked in never wanted to leave the room, it was so nice.
The service and the Hotel itself from rooms to lounges keeps us coming back time and time again and definitely on the top of our list for Toronto
April 8, 2013
Rated 5 out of 5��by shmfan Fantastic Staff and Great Room
Even though the hotel was hosting a major event the night I stayed, because I was an SPG member (not even Gold), they let me jump the line completely. Everyone was so accommodating and nice. The Starbucks girls were fantastic and truly entertaining at 7 am when I was sick. I've stayed at many competing hotels with Westin and this is definitely my first choice for my next stay.
February 27, 2013
Rated 5 out of 5 by Charlie First Class Hotel, Professional Friendly Staff
Recently attended a conference at your hotel with 800 other nurses. We also had the pleasure of staying in your hotel. Staff was excellent, professional in every way, from check in to concierge, to catering, to housekeeping. Really appreciated the extra effort the staff went to with directing our group to guide us to our destinations. Would not hesitate to stay again!!
June 10, 2013
Rated 2 out of 5 by Alex57 overpriced
I understand that during PDAC hotels over charge their clients. The prices at the restaurants (lobby and breakfast) was a just too much. Also, I was very disappointed that my bed linen were not changed during my whole stay. I can understand about the "environment care" but they should be change at least once every two days or so... so my overall impression was poor.
March 11, 2012
Rated 5 out of 5 by Viclynn Staff was very helpful.
I had interactions with the front desk, concierge and bellman and they went above and beyond.
October 20, 2014
Rated 5 out of 5 by HRB51 RB 1951
Room was excellent except for noisy air conditioning/heat. Could not sleep well
October 20, 2014
Rated 2 out of 5 by Steven52 Not up to the Westin Standard.
Being a lifetime gold, Platinum member, I have stayed over 450 nights at starwood hotels. Unfortunately, there are no benefits at this hotel. No welcome letter, no bottle of water, no upgrade. After a long drive, I just wanted to sit and enjoy room service, but here again it was lacking. It was expensive, you will get a nice butter holder, and butter knife, but no bread to be seen. Paying $95 for a steak, desert, and drink, one would expect a bread roll or something with the meal. I will probably visit again, as the location is good, but this hotel is no better than a mid-grade starwood hotel. Very sad, as I always look forward to staying at Westin Branded hotels throughout the world.The desk in the room had deep scratches, there was heavy dust on the cables under the desk, just not up to the Westin standard. I would suggest changing the name to a more applicable brand, or improving the overall experience to bring it up to the Westin Standard.
May 14, 2013
Rated 5 out of 5 by RoadWarrior99 Service that surprises
Consistent great service with upgrades more often than not.
New loyalty recognition program for SPG program members - Guest Ambassador of the day. Upgraded to the Prime MIinisters Suite - quite spectacular all around.
This is a great property that has always provided service beyond what frequent travellers come to expect as the norm.
April 12, 2013
Rated 1 out of 5 by Robert856 not a happy camper
well,, it took 40 min to check in at 11.20 pm at night because front desk computer system could not find my pre-paid booking.....then valet guy told me i could not pay for parking on the room bill....so i had to go in and get front dest to tell him to give my $ back and they put it on the bill. in the morning... in my rush to leave... they told me my room was not paid for and that i had to settle my account. i was late for my meeting as a result of this. i was offered a Murphy bed room....btw.. don't look between the wall and the Murphy bed ...this is an area about 1.5 ft wide that is very unclean. bathroom floor was not clean. pillows were horrific and there was no bathrobe. If i looked hard to the left i could see the water through the dirty window. i have stayed at this property in the past and have been happy with my experience. it has been at least a year since then as i have been staying mid-town for location.... what has happened to this place???
September 12, 2013
Rated 5 out of 5 by DEVA Fantastic Hotel
Excellent hotel from when you pull up to check out. The front desk was very courteous. MIMI at the Mezzin restaurant for Bfast was exceptional in service. DID NOT LIKE TOULA RESTAURANT. Took 2 hours to eat and we didn't make it to a show, unbelievable. But everything else made up for it. Next time Ill just get room service.
September 16, 2013
Rated 5 out of 5 by Pedroboy Love this hotel!
We always enjoy our stays here, but this stay was particularly nice because of the beautiful corner room that we were assigned. This hotel really knows how to treat SPG Gold members well and have won my loyalty by doing so. The location of the hotel by the lakefront is such a treat in the summertime !
July 15, 2014
Rated 5 out of 5 by Plywood This hotel was wonderful
The hotel service was amazing. Friendly, courteous, patient and informative staff. Upon arrival we were greeted and directed to the main lobby and offered valet service. This was wonderful. The rooms were spacious and immaculate. Our stay was enjoyed and we will definitely return when visiting Toronto. Thank you.
October 31, 2012