Rated 5 out of 5 by tailhook Westin Berlin
Great Location - nice spa
December 9, 2013
Rated 1 out of 5 by Neve4 Bad smell 2014
To whom it may concern,
I had 2 rooms on the 6th floor of this beautiful hotel and when I came to the end of the hallway near my room there was a horrible smell of sewage. It smelled as we entered our rooms which were opposite each other. I opened the window and the smell went away. I called the front desk the 1st day and they sprayed something into the air. The next day they sent a repair man and he first thought it was the drain in my room , her then could not figure it out. No one from the front desk called to verify if all was ok after each incident. This was not the call to action that I normally get from the Westin Hotel Group.
January 18, 2014
Rated 5 out of 5 by JandH One flaw in this gem
A wonderful property with first rate staff in a great location. However, the internet service provider was recently changed to "the cloud", which should probably be more aptly named "the clods". Virtually useless wifi - slower than dial up, requiring constant re-logging in, useless telephone support. The management is very aware of the problems and trying to get the clods to fix it. The IT manager came to check for himself the connection speed in the room (0.30 Mbps down and 0.18 up!!!). He was talking to their "help" desk. My German is not great but "useless" and "incompetent" seemed to be recurring words. Hopefully it will get sorted soon.
December 5, 2012
Rated 5 out of 5 by poppsie Great stay.
Hotel location is Great
The staff were very helpful and polite, our room was spacious and clean and the breakfast just fantastic.
August 16, 2013
Rated 4 out of 5 by Vincos Actually much grander that the website would lead you to believe
No better location in Berlin - on Unter den Linden with myriad attractions within walking distance and loads of public transport options.
The property was built as the showplace of the old DDR and although newish, it has the feel of a legacy hotel with an enormous atrium lobby and stunning stained glass ceiling. Pictures on the site gave me the impression that rooms were dated and Germanic spartan but, in fact, they have the usual Westin modern flair. In general, the property is very attractive.
An upgrade was not available on check-in but the staff were very helpful and arranged for a move to a Junior Suite on the following morning. This happened flawlessly and the increased space (really a suite with a proper living room), two baths, double vanity and tub were much appreciated. The live orchid plant is a very nice touch!
There was no in-room amenity delivered - although it is certainly not required, it is increasingly more common and I am surprised it was missing here. I did much appreciate the complimentary paper delivered in the morning - this used to be standard but lately is getting more and more rare. As is the complimentary shoe shine which here was done to perfection.
Platinum breakfast is very basic: dinner rolls and croissants served in the main restaurant with an option to upgrade to the very complete buffet.
April 9, 2012
Rated 5 out of 5 by DoctorEsq Definitely Worth Visiting
We spent a marvelous week at the Westin Grand Berlin in the Fall of 2012. Our room, a junior suite, was incredibly spacious; the extra room ("sitting area") literally the size of the master bedroom plus bath combined. The hotel staff were extremely accommodating. Housekeeping, room service, concierge, restaurant, and spa personnel were truly exceptional, especially as my daughter has developmental disabilities. The property is immaculate and the location ideal, right on fashionable Friedrichstrasse; walking distance from the major museums and cultural events as well as historical sights. Additionally a quick 20 minute taxi ride from Tegel Airport.
October 10, 2012
Rated 4 out of 5 by FrequentTravelerSeattle This hotel has great staff
Stayed at this hotel for 3 nights. We asked for a drop off laundry service and the concierge was excellent in doing research for us and getting us the information. They always went out of their way to answer our questions, provide recommendations and help us look for information. This hotel exceeded my expectations. My only recommendation is that they work on the cooling in the rooms. We had to open the windows to get the room to cool off. Great place to stay overall and I hardly recommend this place.
April 8, 2014
Rated 4 out of 5 by SUI292 Nice atmosphere
Very nice Lobby, exzellent but extensive breakfast.
Friedlos Staff, excellent rooms,
Price for Internet and and Sauna mich to high
April 26, 2014
Rated 4 out of 5 by Jutiapa Great laundry service
I stay here every year during Fruit Logistica.
The staff is always friendly, efficient and professional. The laundry service, in particular, exceeded expectations by a mile (not just a kilometer, since I'm American). I can't remember a hotel I've stayed at where they pick up the laundry within five minutes of the call to guest services and return it shortly after lunch. I was stunned.
One day, one of the staff got there so quickly that I hadn't had time to fill out the laundry form. "I'll do it for you," she insisted. She took my clothes and, sure enough, each and every item was returned by 2pm.
Thanks for making it easy.
February 15, 2012
Rated 3 out of 5 by Troikee1 Central Location
Great location. Hotel good, staff ok but nothing special - not very friendly. Hotel décor dark, bedroom décor dull. Stayed in a Junior Suite, Shower fantastic, bathroom lovely with double hand wash basins. Bedroom spacious, bed very comfortable BUT NO window in bedroom. and on a personal note the living area was lovely and large but not much furniture, TV looked small and felt small in the living room.
We didn't use the Spa as we felt it was expensive and we were only there for a weekend so wanted to visit the sights, but the pool was lovely.
Location of hotel really great, near checkpoint Charlie and the Brandenburg Gate.
June 11, 2013
Rated 5 out of 5 by sfsuen This hotel has great concierge yet limited english TV channels
I am pleasantly suprised by my stay at Westin Grand Berlin. Despite the surrounding construction, its locaiton is impeccable - very easy to access everywhere on foot or by public transportation. What impressed me most is Andre at concierge. He is truly instrumental to my great experience - very resourceful and patient to answer my questions on literally everything (I stopped by twice a day, 5 questions each :)). In addition, the hotel recognized my gold status and hence provided me a quieter room and late check out. What could be better is hte selection of TV channels. There are only news channels for English and I would expect at least a HBO or Fox movie channel.
February 18, 2013
Rated 5 out of 5 by ChazBNE Good Hotel, Nice Stay, but...
We received a very warm welcome at check-in, got recognition for my SPG Gold status, and were given a room on the top floor (though no upgrade per se).
I had requested a bottle of Champagne be chilled and in our room, as we were celebrating an anniversary, and this was there, along with some nice strawberries.
Our room was spacious by European standards, and the same for the bathroom.
The Westin Grand Berlin met our expectations, with one exception: both times we engaged with the Concierge (two different people), they were not all that friendly, and did not have the level of knowledge and information that we expected.
June 7, 2012
Rated 5 out of 5 by Halina Hotel with a character and charm
Our stay was excellent.
There has been some miscommunication about room change with the receptionist but the manager on duty on the evening of August 31 solved the problem immediately to our full satisfaction.
I would like to compliment him for his professional and customer satisfaction attitude.
The hotel restaurant and lounge menu and the food was excellent. We really liked that although the hotel serves an international profile of guests, the restaurant menu features typical German dishes.
September 4, 2013
Rated 3 out of 5 by ITtraveller Hotel is slipping
I have stayed at this hotel a number of times before, always satisfied but never blown away, this time however i have to say i was genuinely disappointed. It seemed like I was an inconvenience to the staff and the room laundry was worn out,. again a shock for a hotel of this standard. the Spa staff were very little short of rude when i tried to ask a question (firstly in english and then in poor German) but i recognise people laughing at someones inability to properly communicate in German. I actually tried to raise the above points at checkout but it didnt happen, was never asked was I happy with stay and when i tried to talk about it the receptionist answered the phone.....
March 13, 2012
Rated 5 out of 5 by mike36 Outstanding`
I've never written a review for SPG before, but this hotel deserves the effort. The staff was incredible from check-in to check-out. The room was the nicest and largest room I have stayed in throughout all of Europe. The indoor pool and spa services were incredible. The food just as good. All of these were delivered and executed with a smile. My only complaint, would be after the massage, we were given a glass of tap water instead of a bottle of water. After spending a couple hundred Euros on the service, I think it would be a nice touch to give a $.30 bottle of Nestle than just the plain tap water. Bravo to management and the staff. You guys certainly are doing something right!
December 22, 2011
Rated 4 out of 5 by Chassis1 Check-out, Gym
the stay on your hotel was very good and I would recommend to stay in your hotel to my friends.
Exceptionally friendly and professional was the gentlemen who did the check-in.
The lady at the SPG-counter at thec check.out was very cold and almost unprofessional. She did her job, however without passion for the guest. This overshadows somewhat the experience.
April 3, 2014
Rated 5 out of 5 by Kate66 Westin Grand Berlin is in a great location
Despite nearby construction, the location and superior service of this hotel made it an excellent base for a wonderful trip to Berlin. We were able to walk to many historical sites and museums, shopping and restaurants, and the nearby U-bahn stop was very convenient. The concierge desk helped us greatly on a daily basis, and we enjoyed the ambience of the lobby in the evening as well as the spa. This was a one-on-one trip with my young teen daughter to celebrate my remission from a rare and aggressive cancer. She picked Berlin, and I picked the Westin Grand, and we could not have had a better trip.
April 14, 2013
Rated 1 out of 5 by jenever bad experience
being platinum member forget about this hotel if you are thinking that you are special. no no no. you are average costumer with any recognition for your loyalty. no upgrade, no bonuses. i read once again benefits i have and found that i can choose breakfast as welcome gift. well, reception didn't ask me about anything. hope they at least put points to my account
April 2, 2014
Rated 2 out of 5 by Jesslh77 Not up to standard of Starwood Hotel
Given room next to very loud construction after specifically asking not to be located next to construction when made reservation. Tld no other rooms. Then after I complained, offered room upgrade. Then after 20 minute wait, said room not available. Put on twin bed room ( It was our wedding anniversary. Told no other rooms. After I called Starwood Ambassador, room upgrade located for next day. Told bringing wine to us for trouble-wine never arrived. Next morning got call from day supervisor saying they had upgraded room but on side with construction. After much complaining, finally got upgraded room on garden side, which we had to pay extra for, even though hey had no alternate room to give us.
June 10, 2013
Rated 4 out of 5 by Jake1961 Booking not meeting expectations
As a family of 5 we asked a "double" room i.e. connected or close to each other. the booking was done in Oct 2013 and still the rooms were not as expected. I even had to downgrade the other room to get closer to the other room.
April 7, 2014
Rated 1 out of 5 by burnt13 Awful customer service
Cannot believe the service I received in this so-called five-star hotel. In short, I accidentally had tea poured over my head one morning at breakfast by the staff and in return got laughed at by the manager because i asked to be accommodated for being burnt as I wasn't even asked to get my shirt dry-cleaned nevertheless an apology by the manager. To add salt to the wound, the hotel GM gave me 5,000 points which I found it extremely insulting for my troubles. To paint you a picture of my state-of-mind, on the long-haul flight on this trip, the entertainment center was not functional during my flight and Delta gave me a 15,000 points (over $150 value) for the trouble (they didn't even physically hurt me like Westin did.)
I really didn't expect a service like this from a hotel like Westin. I cannot begin to describe my feelings over this incident and how Westin staff handled the situation. The staff really needs some training in handling situations like this.
December 3, 2013
Rated 4 out of 5 by mkakhor Good location
Well situated in a shopping area. No lack of top class shops and restaurants. Convenient for those taking the subway too. Room was up to expectation. Like the bed a lot. View was a let down. My room over look the side wall of another building so not much view really. Like the bathroom though the shower hose need some fixing as it makes a shrill noise during showering. Overall a pleasant stay. The check out was a let down though. The staff was cold and not helpful to some queries that I made on my bill.Definitely she is not up to the kind of service standard of Westin hotels I stayed in.
September 8, 2013
Rated 5 out of 5 by skim730 Great hotel, central location
Very pleased with our stay at The Westin Grand Berlin. Received upgrade to a suite (#235) due to the hotel being fully booked and it was absolutely gorgeous! The only slight downside, no fault of the hotel, was that there was street construction just outside the room which started a bit early in the morning. Windows are well soundproofed though so wasn't terribly disruptive.
Very centrally located in the city for sightseeing, just steps away from the Brandenberg gate and many other historic monuments. Staff was very quick to respond to our requests. A very clean and elegant hotel.
April 30, 2012
Rated 4 out of 5 by Patricia8 excellent location
We stayed here for 4 days in March 2014. I am used to spending time in the Westin in Dublin and love its fires and atrium bar. I missed the fires and the lounge is not as luxurious as the atrium at the Dublin Westin. It was also very expensive to have a drink here. Otherwise we were very happy with our stay here.
March 29, 2014
Rated 5 out of 5 by Grog51 Best hotel for experiencing Berlin
Location is fabulous. Close to anything the city has to offer in culture, shopping, hjstory, nightlife and restaurants. Ideally placed for christmas markets. Seamless, professional service with a nice in house bar and restaurant.. Friendly staff.
December 7, 2013
Rated 4 out of 5 by Elliott21 Good overall; wifi headache!
Overall, I was very pleased with the hotel and its amenities. However, I was very dissatisfied with the internet process. I required 4 internet access keys (2 for each person in my reservation). I was granted 2 for the room using my last name and then I was required to go to the front desk EACH DAY to obtain a unique access code for the other two. Finally, on the last day (day 5), one of the staff members thought it would have been best to give me a 5 day pass. I'm not sure why they didn't provide this on day one. Even with the room access key, I was still required to renew my access code after about 8 hours. This proved to be annoying given that I would have to remember to log back in in order to receive emails.
October 28, 2013
Rated 5 out of 5 by RutyPopo Great Hotel
From check in to check out, everything was great. Service, Staff and room are like starwood properties, great !
March 29, 2014
Rated 4 out of 5 by meisterwatt Great facilities
The hotel has amazing facilities (gym, pool, lounges). My only complaint was the the rooms were incredibly warm and there was no way to use the air conditioning to cool it down. I tried the window but that was too loud. Other guests in my group also mention the heat!
Otherwise, the hotel was perfect.
March 20, 2014
Rated 5 out of 5 by Robtheglobetrotter Great location
overall a great stay in a great location with great service. A few minor points to note here, but I wouldn't let it stop you from staying here: 1. lighting in the lobby bar/restaurant area is dim at night, making it hard to read or work on a laptop 2. I stayed in room 313, the "spa suite". The shower was incredible, but the bedroom lacked drawers to put things like underwear, socks, t-shirts, etc. 3. I had trouble to get the A/C cooled down to my desired level, but at night open windows brought in plenty of fresh cool air so no problem.
June 30, 2012
Rated 5 out of 5 by Jamie Excellent hotel
When booking an hotel in a city you have never visited before, if like me you worry about 1. Is the hotel location safe and not rough? 2. Is the hotel quiet and a true reflection of it's website? Believe me this hotel gives a big tick to 1 and 2. Although becareful of one or two fancy worded statement within you room. 1st one being, the cleverly place bottle of water. This isn't free, read carefully, cost 6 euro. The 2nd is the bathe robe and slippers. DO NOT OPEN OR USE these aren't free to use and will properly cost you big bucks.
March 1, 2013