Rated 5 out of 5 by JB13 Best Guest Service!!!
Stayed here for a Girls' Weekend and had a phenomenal time. Great guest service from Tatiana at the pool, Miguel at the bourbon bar, and Tyler and Simon the valets! Can't wait to come back!!!
August 27, 2013
Rated 5 out of 5 by Gorunner Last minute Getaway
Westin always shines! No matter the location; welcoming staff, great food on premises, clean, well-appointed rooms. The Savannah location is no exception, great Christmas decor and food!
December 17, 2013
Rated 2 out of 5 by ljt1029 Disappointing
For a Westin resort, I had much higher expectations. I found the staff to be lacking, particularly the waitstaff in the lounge and the concierge. Beds were very comfortable, though.
May 6, 2013
Rated 5 out of 5 by RTCoast Savannah.....Grand Experience at The Westin
We had a wonderful experience and look
forward to going again.
Sunday Breakfast Buffet was a low
point. Circulation Pattern between seating and Buffet location should be rethought.
May 30, 2013
Rated 5 out of 5 by Brenda518 Close to everything in Savannah but still a retreat from the hustle and bustle!
Service was outstanding! The hotel was well maintained. Everyone we encountered went out of their way to make sure that we were having a great time and had everything we needed.
August 26, 2013
Rated 5 out of 5 by Manju New Year in Savannah Georgia
Wonderful room overlooking the river and fireworks.Excellent food and courteous wait service.Breakfast in the room was right on time and good.A good way to start the new year!
January 4, 2012
Rated 5 out of 5 by Hawk0708 The hotel is always great.
The only complaint I had this year is that the customary lemonade was not available in the lobby. That was disappointing, because it was always a highlight of our stays.
July 30, 2012
Rated 5 out of 5 by BillWarnerRobins Awesome Stay in Savannah
The hotel staff was great and you couldn't ask for a better location. The rooms were spacious and comfortable. It's our hotel of choice whenever we go to Savannah.
February 17, 2012
Rated 5 out of 5 by lindalou77 Service and smiles abundant here!
You could not ask for more from this resort, it met all our expectations and we will always stay here when we come back to Savannah. Thanks for the relaxing time!
December 9, 2013
Rated 1 out of 5 by LindaN13 Accommodations
The resort was notified that I would be checking in late, so therefore my room was released and I was put in a conference type room to sleep. Not a happy camper.
May 13, 2013
Rated 5 out of 5 by MerArnold Perfection
We enjoyed everything about our stay! The ferry over to River Street was so convenient, easy, & even added to our Savannah experience. We will be returning!
December 18, 2013
Rated 5 out of 5 by vfres1 Love at First site
As a Gold Member staff Recognition was beyond. Rooms, Pool, River side walk way. This hotel business or Romance is the place to be in GA.
November 12, 2013
Rated 5 out of 5 by Cheryl1225 Beautiful hotel
Beautiful hotel with a very relaxing atmosphere! It was refreshing to sit by the river in front of a warm fire and watch the boats go by.
December 27, 2011
Rated 5 out of 5 by CANTLOW CUSTOMER SERVICE
I WAS INITIALLY ON THE 15TH FLOOR BUT WANTED A BALCONY. THE REPRESENTATIVE WAS VERY KIND IN ACCOMMODATING MY REQUEST. EXCELLENT JOB!
June 6, 2013
Rated 4 out of 5 by Day1 Love the location in relation to city
I thought the hotel was nice, bathroom could be updated (shower/tub outdated). Loved the ferry rides and Christmas decorations.
December 22, 2011
Rated 5 out of 5 by Robert10 Great Location with relaxation
Easy access to Savannah via river taxi's. Away from the crowds and a great place to just relax by the pool.
July 30, 2012
Rated 4 out of 5 by Kara Nice Place
We stayed at the Westin resort in Savannah and the hotel was lovely. The rooms were nice and the beds"Heavenly" however there was no mini fridge or microwaves in the suites. The pool and jacuzzi area were great and we enjoyed a very tasty burger although it only came with chips and was a bit pricey. The golf course was excellent to play on. My only real complaint is that we had an early tee time and went to the clubhouse for a breakfast sandwhich to go. All they offered were microwaved Jimmy "disgusting" Dean sandwhiches that were $4 bucks a piece and warm starbucks yougurt for $5.25. Not exactly what we were expecting for such a highend place!
September 25, 2012
Rated 5 out of 5 by Twigs Fabulous Staff/Annoying pool view
This is a perfect location to enjoy the serenity of the Savannah River after a fun evening at City Market. The staff was extremely pleasant especially the Midnight Sun/Starbucks staff. The only complaint I have was the large boats/yachts that stayed docked directly between the pool/patio and the river/River Street. Grant it, the resort is located on a river, but other docking areas should be established for the larger boats so that guests can enjoy the view of the river and Savannah and not have to stare at a big, not so attractive, boat. It wouldn't be so bad if the boats left occasionally, but according to some locals, they are rarely in use.
October 21, 2012
Rated 4 out of 5 by chickin Mostly satisfied
Everyone was very helpful and courteous. I enjoyed my stay.
I was disappointed that the fitness center is down the road, a 5-minute walk. However, I went in the evening and was uncomfortable that the road was deserted when I returned to the hotel. There was a shuttle bus that passed me both ways but no offer or inquiry was made if I wanted a ride.
When I called to make my reservation, I was told that there was a shuttle from the airport to the hotel. In reality, there is a shuttle from the hotel only to the airport and only until 1 p.m. If your conference gets out after 1 p.m., the only way to get there is by cab with a fare of $45 one way!
September 16, 2013
Rated 4 out of 5 by margaretckf relaxing
Stylish hotel, nice pool, restaurant, bar. Rooms are good size, nice bathroom with great shower.
May 26, 2013
Rated 5 out of 5 by Van31 The hotel features
It was our honeymoon and the Westin was the perfect place. Thank you.
October 17, 2013
Rated 5 out of 5 by Golphnut Great Hotel
My wife and I stayed for our 25th anniversary. I was planning to stay at a bed and breakfast on one of the squares or one of the hotels on River Street. After checking the room rates and quality of hotels, I decided on the Westin. The hotel has everything. The pool is right on the river and we positioned our chairs facing the Savannah River and River Street. Our room was newly refurbished and very quiet. The staff was very helpful and cheerful. The golf course is a five iron away. And, probably the best perk, there is a free water taxi that travels all day and night long back and forth to River Street...once parked at the hotel, no more driving.
August 7, 2012
Rated 5 out of 5 by FrequentTravelerWithPet Excellent Hotel - best one yet for pets
Excellent Hotel - best one yet for pets
June 9, 2013
Rated 5 out of 5 by Scott640 This hotel experience was great
Top Notch and fulfilled my needs.
October 3, 2013
Rated 5 out of 5 by Kent Kent
Great location and great staf.
March 11, 2013
Rated 1 out of 5 by exhotelguest Not the Weather
2nd stay..First was lied to by reservations asked and offered to pay for a balcony room ,was told they would request a bacolny room when in fact balcony rooms were sold out for 2 weeksor more prior front desk acknowleged that fact after check in ,lock on door didnt actually work so we figured out upon check out Sunday then when telling Jerry at front desk at check out marched me to room and Ihad to show him he then kept slamming door ect like I was making up the lock story we got lucky nothing was stolen when we left the room we had to take all our valuables. lromm was unlocked all weekend also the safe in room battery low and didnt work .,called for shampoo and conditioner when we checked in with 2 towels in room We'll send them right up never showed up or happened. Maurice in bar ,Matt in pool area great service Bellmen great help,Brunch server tall grey hair and accent all I saw was her back and details like fills wifes coffee and leaves mine empty all we saw was her back as she dropped someting and walked away .Brunch was great except for service.
Sorry but not happy and this was one of our favorite properties and recommended for a rebook of a company association group convention.Coming back is very doughtful Jerrry at front desk needs to remember guests are why hotels exsist
May 30, 2012
Rated 4 out of 5 by ValPlatt Great Rooms Terrible Restaurants
The hotel itself was great but we had a terrible experience with the dining.
We made reservations at Aquastar prior to arriving for Christmas night. Upon arrival we went by the restaurant to confirm the reservation and look at the menu. We asked the manager what he recommended as we were dining with them that evening and he raved about the Oysters, Carpaccio, Shrimp and Grits and Filet, we were very excited to be dining there that evening. When we arrived to dinner we were given a limited menu of Turkey, Beef Wellington with a salad and dessert for $55. We were not happy with these selections and told the server that it was not brought to our attention at the time of reservation or confirmation of reservation that there was a limited menu and we certainly were not interested in the selection provided for an inflated $55/pp. Since it was too late to get any additional reservations off of the island at this late time we then opted to eat at the Midnight Sun Lounge. The experience was absolutely the worst service and food I have encountered. We sat at a table that was dirty and after not receiving even an acknowledgment after 5min we moved to a high top table that opened up hoping we would be in better view of the staff. The table was dirty and a manager came by and cleaned the table which we informed her that we were ready to order. We witnessed at least 4 other families leave after not receiving acknowledgement after extended periods of time. We asked the manager what the bagna spread was and she said she thought it was a ground beef spread, she then asked another server who said it was a bean spread.... when it arrived it was simply a sundried tomato spread... I would think the management and staff should know the items on their menu. We also ordered the quesadilla's which arrived with no cilantro or guacamole and then the shrimp salad never arrived. When we told the server that we no longer wanted the salad he let out a big huff and said sorry I have been here at 7am. It is not my fault that your restaurant was understaffed or that your staff had to work a double. They were clearly understaffed and while I did appreciate the smile from the manager none of the other staff could break a smile which would have been nice especially on Christmas. We had intended on ordering additional drinks and trying the chocolates but the experience was so terrible and the staff clearly wanted everyone out of there that we decided to call it a night and relax in our room out of their way.
The next evening we gave AquaStar another shot. The hostess and our server (I believe Brittany) were both VERY sweet and remembered us for the night before and made sure we had a great table which was very much appreciated. Brittany was great but again I do not know if the restaurant was understaffed again or what the issue was but we ordered 2 martinis which after eating our bread, appetizer and receiving our entrees they still had not arrived. I informed her that we no longer wanted them. I was very disappointed as I wanted a cocktail to start and then a glass of wine with dinner which was clearly not possible. When the drinks came she informed us that they were on the house which was a nice gesture but the drinks were terrible and could hardly be imbibed. We did order room service for breakfast one morning which was very good... perhaps because it wasn't ruined by the understaffed personnel.
The room was very nice and comfortable, the valet and luggage staff as well as the check in staff were all very pleasant. It was unfortunate that our experience was less that perfect due to the experience that had with the restaurants. I have recommended this hotel to others however I have informed them that the dining is less than desirable and the trip across the river is a must. I strongly recommend that your team looks into this area that is hindering your guest from having a perfect experience.
December 31, 2014
Rated 5 out of 5 by Beth54 excellent emloyees
My husband and I experienced a family crisis in which he had to fly out very early one morning and we had set up for a cab. While waiting in the lobby at 4 am of the morning he was to leave for the airport, the cab never showed up. An employee of the Westin, Avery, I believe his name was, came upon us and asked if he could help. He was courteous, friendly and very, very helpful in getting us set up with a new cab who got my husband to the airport before his flight. My husband was able to get home in time before his mother passed the next day. Without this young man's help, this might not have happened and we are forever grateful. Thank you, Avery.
April 15, 2014
Rated 3 out of 5 by IM326 Disappointed
We arrived around 4:30, we had been driving for about 8 hours and were tired, to find out our room was not ready. They said they were having housekeeping issues. I finally went up to see if our rooms were ready since we had to get ready for our dinner reservation at 7pm across the bay and we were not dressed for dinner. They finally said they could put us in another room this was around 6:30pm.
The following day we went out and when we returned our room had not been cleaned and we had no clean towels to bathe again to get ready for dinner. A young man name Marcus, was walking by our room, I asked him when they were planning to bring us clean towels and clean our room. He was a little surprise, he said they had left for the day this was at 5:30. He was kind enough to get us fresh towels and call in for them to send someone up to take care of our room, which we told them not to bother making our beds, it was too late.
I have stayed a several Westin and never had any problems until this time. For the amount of money you are paying to stay at a resort they should be more organized with their housekeeping issue.
This is bad for those who may be driving or flying for a few hours, to hear they have to wait when they just want to get into their room to rest.
The staff was courtesy the location was good, I would stay there again, but they need to fix their housekeeping issues. .
June 24, 2014
Rated 1 out of 5 by s20mark You chose not to help me.
The Savannah Harbor was a disappointment!
It's a nice property, in a great location -just poorly run.
I had the bad fortune to have a room next to someone who brought a dog into their room. There is an actual hotel for dogs. It's called a kennel. To let a large dog stay in one of the hotel rooms is bad operational judgment. The guest left the dog in the room all day and while I was trying to work in my room, the dog barked and barked and barked and barked. Also scratched the door incessantly. Not wanting to be "that guy" I put up with it for a while but when I was on a conference call and someone onj the call accused me of being at home because they could hear a dog, I had had enough. I cal the desk explained the situation and asked them to do something about it. "The reply I got was "we'll check into it." Don't know if they did or if they didn't but the barking didn't stop. I endured it for another hour and a half and called the desk again. I let them know this was my second call and the again said "we'll check into it." Didn't offer to move me to another room. Another hour later I had had enough. I packed up and went to front desk and explained that I was checking out. "why are you leaving early Mr Olson?" Because there is a barking dog in the room next to me, I'm trying to work, and you won't do anything about it. "Would you like to change rooms?" That's a question you should have asked three hours ago. I was so frustrated at this point I went to another hotel.
August 25, 2013