Rated 3 out of 5 by achriston1 Comfortable rooms
spacious and well appointed, thermostat turns itself off at night… so very chilly in the mornings if you are there in cold season! Issues with room service not answering phone, inaccurate orders, burnt recooks, I'd pass on room service and eat at one of the many restaurants nearby.
November 9, 2013
Rated 4 out of 5 by MHC98 Poor Service
I have stayed at this Westin many times without problems. However when I stayed there in September, the staff service was poor. They were supposed to supply bottle water in the room for Starwood members and there was none when I arrived. I had to call 2-3 times to request water. I needed the hotel shuttle to take me to a meeting in the morning. They asked me to call 10 minutes before I was ready to go. When I called, she told me they would hold the shuttle for me. When I came down, the shuttle was gone and won't be back for 20 minutes. The bell man Jim was very helpful. After calling several taxi companies and couldn't get one for me, he drove me to the meeting using a hotel backup van. I was late for the meeting. The quality of service was very disappointing.
October 2, 2012
Rated 5 out of 5 by MJ56 The hotel is great to stay at.
The hotel is one of the most comfortable places to stay in the Greater Denver area.
November 16, 2013
Rated 4 out of 5 by Cubbie2005 Nice Westin
The hotel is very nicely decorated, very comfortable rooms. It looks to have been renovated fairly recently. The room was not as clean as I'm used to at a Westin. The mirror was dirty and there was a stained robe in the bathroom. The one thing I can't believe, is they still charge for internet here. I travel 2 to 3 weeks out of every month all over the world for work, and I don't recall paying for internet for a couple years now. They do waive the charge if your a Starwood member, not sure what level you have to be.
July 3, 2013
Rated 3 out of 5 by Stevie35 Quite disappointing
No recognition of my platinum status on check in...I had to tell them. When I asked if an upgrade available the check in clerk looked at me as if I was crazy. She told me I had a two packages waiting for me. I asked that they be brought up right away. 4 hours and three phone calls later they still had not arrived. Another phone and this time I was told "the packages would be there soon...:they were backed up"...they came 10 minutes later and when I asked why they took so long the Bellman told me that there had been a "misunderstanding". He could not elaborate. I was charged $65 for this service.
There is also no Starwood Preferred Guest Lounge in the Hotel.
On the positive side, dinner in the restaurant was excellent
The daily cleaning of the room was very poor
October 14, 2012
Rated 5 out of 5 by ST98 Staying for a convention
My wife and I stayed at this hotel when I went there on a business conference. The staff was very accommodating. The convention was held at the hotel and it was very convenient. The restaurant attached to the hotel has amazing southwestern food. My wife said it was the best food she had all vacation. My only issue was the hotel rented out the pool space during the day for lessons and my wife was unable to enjoy the pool.
October 10, 2013
Rated 5 out of 5 by Rickness Great conference
This is my second year at Accessing Higher Ground at the Westin Westminster. It's a fabulous hotel! I like everything about the place.
November 11, 2013
Rated 4 out of 5 by sabby Great hotel with dissappointing staff treatment
The hotel was very nice, and we were treated very well by the person who checked us in. I specifically asked when the hot tub would be open until, and he told us midnight. We went to use the hot tub at 10 pm, and it was closed. We called the front desk, and the woman who answered said it was closed due to lightning. We didn't see any lightning. We said we might check back in an hour, and the woman said it still would most likely not be open. I think the staff was just being lazy.
August 4, 2013
Rated 5 out of 5 by Pinger200 great people
This hotel has the friendliest and most helpful staff I have ever encountered. I am not exaggerating, from check in staff, to the lobby coffee bar, to room service, they were the best!
November 1, 2013
Rated 5 out of 5 by Dotene Excellent trip, thank you.
Since I travel a lot, I have to say this was "top of the line" ..thank you.
November 6, 2013
Rated 1 out of 5 by SpeakerBR9 Dirty and Unprofessional
This is the worst Westin I have ever stayed in. Upon arrival at about 8pm, I was served by a front desk clerk more interested in socializing with his friends than handling my check in. The counters in the backroom, night stand and desk surface had not been wiped clean...they were still sticky from soda from the previous guest. There was a blood stained towel in the bathroom. When I checked out, I wasn't even asked by the clerk how my stay was. This was not a good place to stay.
May 10, 2013
Rated 1 out of 5 by Victoria970 Rude Staff/Not family oriented
They dont even offer guests a free cup of coffee or a glass of milk for a baby bottle.Not for families period. Rude Staff.
November 2, 2013
Rated 3 out of 5 by Pablo Needs focus on cleaning
While the bathrooms are clean, the rest of the room never is. There are usually food remains and dust on the nightstand and desk. And I hate to eat in the restaurant - I watch as the tables turn over and they are either not even cleaned between patrons, or given a cursory wipe with a dirty rag. I will only use silverware that is wrapped in the napkin - not touching the table. And the fitness center is always too warm - sometimes can't even stay to exercise.
May 8, 2013
Rated 5 out of 5 by Jen2 Super Hotel
WOW! Is what comes to mind. This hotel is great all around. It is the second time I have stayed at this hotel, both times for weddings. The first time was 9 years ago and I have to say it was just as great then as is now. The lobby, the recption room, the outdoor wedding area, the restrooms, hallways, & guest rooms were spotless clean. All of the staff was fantastic. Thank you for making our stay such a pleasure. Keep up the great work. Sincerely, Jenny
August 7, 2012
Rated 1 out of 5 by marysh10 Staff at Front Desk were Awful!
The staff at the front desk were absolutely the rudest and disrespectful girls I have ever dealt with. There is no way that they should be dealing with the public.
October 22, 2013
Rated 5 out of 5 by NorCalMike The Westin Westminster - Very comfortable place to stay!
I've used Westin Westminster as a regular hotel vendor for my various work trips in the area. Their staff are always courteous and friendly. The facility is clean, orderly, and includes many accommodations. I arrive and leave being greeted, with the door opened for me each time by the entry/valet staff. Their restaurant serves great food and drinks. And of course, there's the Starwood points.
I'll be happily using them in the future, and regularly.
January 22, 2013
Rated 1 out of 5 by Jasper Poor
internet did not work, toilet over flood twice, and was charged for 1 nights stay when I was tale by Mark at checkout that I would be credited for that night. It says on my information invoice a total and then a balance to be credited. He said they would email me copy of credit. When it did not come and I called I was told that there was no intention to credit me. I was there with a travel softball team. We will not book westin hotel rooms again.
July 5, 2012
Rated 1 out of 5 by jecau very disappointed
i have stayed at many hotels. higher class and not so high class. for the price of this hotel i was disappointed of the benefits for me. there wasn't a free breakfast or even a continental breakfast, there wasn't a tv station guide in the room or even a phone book. not everybody does everything on line.and when i checked out the clerk didn't tell me thank you or how was your stay or come back again or go to nothing!!!
June 3, 2013
Rated 3 out of 5 by HannaP333 Comfortable bed
Like all Westin hotels, the bed was very comfortable. The hotel lobby areas and ballrooms are very nicely decorated. The hotel is within walking distance from restaurants and an AMC theater! That's the good parts. I was very disappointed with the quality of the housekeeping, especially since this is a Westin. During my 4 nights stay, the magazines were never cleaned up, hangers that I left in the bathroom were falling behind the toilet without ever being cleaned up, the do not disturb sign was so torn, it kept falling off the door when I opened and closed the door! I really expected better from a Westin. The lobby's Starbucks coffee booth was closed by the afternoon. The lobby restaurant has an extremely limited menu for lunch. I am overall a bit disappointed with this Westin. I do find the front desk staff friendly and very helpful though.
June 22, 2012
Rated 4 out of 5 by Nana1 SPG Upgrades
I appreciate this property and staff. I have an SPG Ambassador to help with all of my reservations and she does an excellent job.
For some reasons --even with my 100+ per year I can not get upgrades at this property.
That is hard for me to understand--I have stayed on weekends and during the week and no such luck. I have seen other posts on the review site stating the same thing. I just wonder exactly how the management of this hotel works.
July 28, 2012
Rated 5 out of 5 by Constance22 The Hotel has good food
The food was EXCELLENT. The staff was very helpful. Rooms were clean
October 24, 2013
Rated 3 out of 5 by David302 50 - 50
The front desk staff appeared less than thrilled to have to take time out of their busy day to help customers. The restaurant was ok, but I would suggest McDonalds if you want a little better quality. Even the managers seemed to have a permenant scowl. The bell staff and event staff were outstanding. Very helpful, friendly and seemed happy to be there. Rooms are showing their age. Overall for a 1-2 star hotel not the worst.
June 24, 2013
Rated 5 out of 5 by Mack12 Birthday Weekend!
Thank you for the great hospitality. We had a great time as always. We look forward to returning soon.
October 21, 2013
Rated 5 out of 5 by JennD35 It was the whole couples only package!
My husband and I had no intentions of making use of the hotel amenities as Denver was not our final destination. But then we saw the amenities and decided to spend our day at the Westin before continuing on! The room itself was just ok - the room was small (we would have normally set up a pack and play but we were traveling without kids - pack and play wouldn't have fit - that's how small it is) and was showing signs of aging (bad caulk job around the bathtub, some stains on ceiling). However, what really matters is that it was a comfortable bed, modern bathroom, and had a wonderful hotel feel overall. And then we discovered the roof top terrace complete with hot tub (it was snowing while we were hot tubbed!) and workout facility. Bonus: there is a huge trail/path right across the street if you prefer to do cardio outdoors. Don't miss the amenities - it totally made the experience! *would not recommend the stay for families with children (small rooms, small indoor pool that felt as cold as it was outside)
October 1, 2013
Rated 1 out of 5 by Prudy61 Doesn't give you what it says
I use a walker. I asked for a handicap accessible room. The guy said "sure": it wasn't.
October 21, 2013
Rated 4 out of 5 June 14 15 wedding over 30 rooms booked
The Hotel was nice, the cantina was excellent the service and food quality was very good along with the staff being very pleasant and helpful in every way. However, the problem lies in the confusion of booking rooms, the shuttle, roll away beds, ice buckets etc. We were given contradictory information NUMEROUS times. We had to call the hotel over a dozen times,shuttle times were wrong,no rollaway until after 4 calls.
June 17, 2013
Rated 4 out of 5 by Westminster Love the hotel, resturant does not fit
My family had been going to the old resturant for Sunday and Mother's Day brunches etc. My parents passed away and I had not been to the hotel in several years. I was disappointed that the resturant was changed to the Southwestern cuisine. The old resturant was elegant and had American cuisine which I preferred. Having only one cuisine to choose from limits how often you would use the hotel resturant or room service
June 21, 2013
Rated 5 out of 5 by Rhodes68 One of the best Starwood properties that I have stayed in.
One of the best Starwood properties I have ever stayed in. The room was comfortable and very clean. The resturant was excellent. The hotel grounds were beautiful, and the surrounding area provides plenty of good resturants and shopping as well as biking and hiking trails. And downtown Denver is a short commute away. Would stay again, without question.
September 2, 2013
Rated 5 out of 5 by KimBob Well worth the price of admission
The hotel was extremely comfortable and laid out well for a conference. During my stay I made the front desk aware that the desk chair in my room would not adjust to the proper height. I was brought a replacement chair in a matter of minutes. Hotel staff were genuinely pleasant.
September 24, 2013
Rated 2 out of 5 by Mn57719 Not helpful...
We left an item worth $400 in our room, although we realize it was our own fault they did very little to help us and had no concern about our loss. Called on the same day we left but they checked room back out before they check for our item and were not real sure when they would be able to look. It's almost been a week, nobody has called us after many messages so I will assume its gone. Thanks for all your help!
August 4, 2012