Rated 4 out of 5 by porsche911 breakfast crew need a rev
Overall my stay was as I would expect having stayed here many times before, however the breakfast experience with an important client left a lot to be desired, we opted for al a carte so we could concentrate on discussions, wait staff were slow to attend to us and we had to get their attention, when the meals came they were both overcooked the eggs benedict were iike a hard boiled egg with the ham discoloured from heat (had it been ubder the heat lamps for an extended period?)and the sauce burnt, my omelette was also overcooked and had the consistency of rubber as we were running late (it had taken so long to get to us) we did not send the food back,
May 2, 2014
Rated 4 out of 5 by Vincos Memorable Building - Not So Memorable Stay
OVERALL IMPRESSION: I was really looking forward to this stay as I am both an architectural and a film buff and this hotel is the product of a very artful rehabilitation of the old Sydney GPO as well as having served as a location of The Matrix. Unfortunately, I was quite disappointed by the fairly consistent lack of attention to detail. As a Platinum100+, my special requests are passed on to a property by my dedicated Ambassador and conscientious properties are meticulous in delivering to perfection. Not this one. I specifically asked for an Heritage Room because of my afore-mentioned interests and this was not honored. Nor was any other request - many of them very basic - like my preference for sparkling water or newspaper delivery.
SPG RECOGNITION: It was a weekend and there was very high turnover so the Welcome was very perfunctory. The upgrade was to a top-floor city-view room but in every other way, it was a standard double. Access to the Club Lounge. No in-room amenity.
THE ROOM: I get the Westin minimalist style but this place had all the charm of a hospital room. Compact and boring.
LOCATION: On Martin Place in the heart of the commercial district. In retrospect I would have preferred to be overlooking Hyde Park rather than in the middle of the fray.
EXCEEDED EXPECTATIONS: On no counts although the Club Lounge was very nice.
DID NOT MEET EXPECTATIONS: For someone who travels as much as myself I am really looking for a hospitality “experience” not just a hotel room bed and by this reckoning I was let down.
March 29, 2013
Rated 1 out of 5 by Rachel009 Extremely disappointed with staff and manager service
My partner and I enjoyed our stay in the Executive Suite, and found the staff pleasant and helpful. Our experience was tarnished when our checked luggage was mistakenly given to another unknown guest, and somehow found its way from Sydney to Newcastle.
The staff appeared to accept little responsibility for this incident, and the weekend manager did not return our call. We were told on the Saturday that our luggage would not be returned until Monday, and there was no offer made to compensate us for items that we were now without and needed.
We had still not heard from anyone at the hotel by midmorning on Monday, so I called and was promised a return call by the manager within half an hour. After an hour, I called back and was finally put through to a manager. I was informed that I would now need to wait a further 24 hours before I received my luggage, and was told that this was the same as when an airline lost luggage in transit. I explained to the manager that I was now needing to purchase a number of items that I needed as a direct result of their error, and was told in response that his luggage had once been misplaced by an airline. Again, no offer of compensation was offered.
I have been appalled at the apparent lack of care and concern show by staff in this situation. I have been left with an understanding that once you leave the premises, they no longer feel an obligaton to provide adqeuate or satisfactory customer service.
I understand that mistakes happen, however the way in which the Westin Hotel has responded to their error has been unacceptable.
November 11, 2012
Rated 5 out of 5 by AJ10years Clearly Consistent
10 years ago we stayed at the Westin Sydney for the 1st night of our honeymoon. 10 years later we stayed again - and the experience was excellent, again.
Last time we missed breakfast, but this time got to experience the full buffet. Would loved to have sat for longer and tried everything.
Buffet included at least a dozen cereals, 4-5 breads and muffins, selection of pastries, 3 standard juice selections and 2 additional special juices (and a smoothie). Then there is the hot food, cheeses, fresh fruit, etc, etc, and Mosaic (the dining area) is a beautiful spot to start the morning.
The bed was great. The bath and shower are fantastic. Ok, I am not regular traveller, so perhaps these features are common - i have read reviews from others who travel regularly, and they don't mention some of these features, however if you are looking for the once in a while break from the kids in the city - then I highly recommend the Westin.
24 hour Valet Parking was great.
We were able to walk to the Quay, The Rocks, the casino and places in between.
If I was forced to find a negative (well really a minor annoyance) then it would be that the airconditioning in our room when set to 22 degrees, seemed fairly warm/hot, but when reduced to 20 was quite cool. Really only noticeable at night. When I did adjust the temp, the controller seemed a bit loose and well worn.
But this small thing was hardly sufficient to put a dampner on our trip - though for an irregular visitor to the city, getting into PITT Street was a little tricky.
Came into contact with at least a dozen staff members throughout our stay, and all were courteous and happy to help.
Thanks so much for making our 10 year Wedding Anniversary memorable.
November 5, 2012
Rated 2 out of 5 by CMaccle Not up to Westin standard
To say I was underwhelmed and disappointed sum it up best. No recognition of SPG status on welcome, initial agent had many issues finding reservation ( she was new so understand that), asked colleague "he has been upgraded but room not ready", colleague response ever so indiscreetly "just put him back in the old room". That really spelled out how this stay would go throughout, poorly trained staff to anything I asked was typically "no", "your not correct" or some slight derivation to those words. Another example of why I think the entire team needs a customer retrain is the issue I had in "The Bar"....in one of the elevators a sign said very clearly in big large letters"15% off" and in slight smaller letters "at the Bar and the restaurant". After a beer and some ever uninspired food at the bar, I asked the water about this, he had no idea and couldn't even get the words out of his mouth just pointed at bar manager (strike 1). Bar manager came by and in no uncertain terms said "no", I didn't know what I was talking about, he knows and has never heard this. I suggest he look in the elevator I referenced so he could see the sign, but he did not have time. Pretty disappointed to be talked to this way, but hey everyone has a bad day (strike 2). Finally another worker at the bar, seeing I was getting pretty frustrated for the MOD for the property.....progress right. No, unfortunately Claire's first words from her mouth were "no I was not right and that they were not like other Westin properties that may be offering food and beverage discounts"(that was a fair statement and true given this property so far did not offer me anything as an SPG platinum guest). I continued speaking to Claire and references the elevator, she said she had never heard that or seen the sign , but. Like everything they are subject to terms and conditions....no matter what I said she kept telling me I was wrong and why she and everyone before her were correct. Now I am Ina customer facing business and if I behaved like this, I would be out of business. Claire and the team topped off a poor experience at the Westin Sydney. It really was not about the 15% which was less than $4on my bill and more about the extremely disappointing ways each person from direct line wait staff up to hotel manager on duty handled an easy situation. I travel all around the world, typically stay in Starwood properties so this was a logical choice.next time I am in Sydney will think long and hard about where I stay based upon this experience.
December 22, 2013
Rated 1 out of 5 by Asiaxpat Ridiculous price escalation
I stay at the Westin as much as possible when I am in Sydney on business. The location can't be beat. I was in Sydney last week with three of my colleagues and I recommended the Westin.
When booking the room, one of my colleagues, who sits next to me, was booking on the Westin website at the same time as I was. She got her rate at around 280/290AUD per night. I decided to be smart, and use the SPG website. My rate ended up at around 320 per night, but I assumed that because I was there on the Wednesday night , and my colleague was not, this was the difference.
When I clicked the submit key, I received an error message telling me to try again later. I needed to get a confirmation, so I went to the regular Westin website. I received a rate of 360 per night. Calling Westin customer service did not help, as the people on the phone, even the service manager, just kept repeating the same line - The room is no longer available. the manager, even suggested that this is similar to an airline website, where the prices change, depending on availability! I'm sorry, but a time differential of less than 5 minutes should not make a difference, in my opinion But then, what do I know? I'm only the customer.
She said that she would do me a favour and call the Westin, who also told her that the room rate was no longer available. I could have the room for 360 per night. Seeing as all my other colleagues had booked already, I said fine - if there's nothing you can do for me, I have no choice - I'll take the room.
When I finally received my email confirmation, imagine my surprise when i was being charged 370 per night! I just shook my head, realizing the uselessness and futility of calling up .
Is this service? All people seem to be able to tell you is NO. And then to quote a rate, then confirm the room at an even higher rate, it is just ridiculous, and smacks of the worst example of price gouging. With other hotels, they will apologise and give you some incentive - a nicer room at that rate, free internet, something. The attitude that I received was - take it or leave it.
If you like, I can provide the screen shots and names of the people with whom I spoke.
I realize that this is already long, so will just quickly list the other issues:
-no more free water in the rooms
-housekeeping coming in to service the room, even if I had the Do Not Disturb sign lit
-no electrical outlets near the bed (brought this up before, and this is something that I don't understand; other hotels have them for the convenience of their guests)
I am not really expecting anything; but am hopeful that something gets done, especially about how the prices are provided online.
March 16, 2013
Rated 3 out of 5 by DON43 Not up to par with previous stays
This is a unique hotel with its blend of heritage and modern. It is well situated in the CBD. My overall rating is "average" because, on balance, there was an equal number of positives and negatives. The Platinum recognition about average with an upgrade from a superior to deluxe room and Executive Club access. The Suites Night Reward request could not be met. For the first time, we had booked one of the heritage rooms. As nice as it was,in some respects, it did not compare to the room that we had just stayed at a Brisbane heritage hotel (not Starwood). Our first problem was when we asked about Wi-Fi access in the room. We were told by two different employees that it was not available and were advised to go to the Executive Lounge for Wi-Fi access which would be available in two-hour time slots. This we did, only later to get a letter under our door to let us know that it was, indeed, available in the room. The next thing was complementary water. Their was none in the room. I called Guest Services and was told that this had been discontinued. Glasses had been provided and we could drink the tap water. In my frustration, I told the service agent that "You must be joking!!".I insisted that bottled water be provided at no charge either in the room or in the mini-bar. It was for the rest of our stay. That first evening, the service in the Executive Lounge could be best described as "indifferent". Coming back to our room, we found that there was no turn-down service. I was advised that this was only on request. It was requested for the rest of our stay. The next morning the shower was not working properly. You could only get the hand-held shower head and not the large rain shower head. At this stage, I sent an e-mail to the General Manager indicating our disappointment. I received an answer from the GM's assistant and from then on, the Executive Lounge Manager, Jodie helped to make sure that things ran more smoothly. The plumbing problem was major in that it took an hour to fix. This obviously should have been caught before we checked in.. Jodie made sure that service in the Executive Lounge was much improved. Our room was quite noisy. It was just across Pitt Street from what appeared to be major construction taking place a 5 Martin Place. The outside windows were quite dirty. Our room was next to a housekeeping service room and there was always activity there. One day the room service breakfast plates and a table were left almost outside our room from early morning until after 6pm. Service and food at the Mosaic restaurant was poor and they started setting up breakfast before we had finished dinner. There were quite a number of guests in the restaurant at this time. No discount on the bill (for SPG members) was given at this time. It was only given after check-out. Apart from Jodie, there seemed to be few people in Guest Services that were willing to address problems and provide some compensation for our inconvenience.
November 27, 2013
Rated 4 out of 5 by Brent2014 Great Location, couple gaps
My wife and I travel a lot and are big SPG fans. We are platinum members. I never write reviews, but thought I would this time because with a few improvements the Westin Sydney would be 5 stars. First of all the Westin Sydney is a very nice hotel in a great location. A 10 minute walk to Circular Quay or Darling Harbour, the Sydney Eye is like 200 meters away, China Town is also an easy walk. We booked 3 nights over Easter Weekend and used our suite night awards for upgrade. We were given a suite on the 15th floor that is very nice. No issues at all with the room. Here are the issues we have had. We stayed at another SPG brand hotel in Sydney for 2 nights prior to checking into the Westin. On the morning we were leaving he other hotel to move to the Westin I called the Westin to see if our room would be ready. The Westin staff would not tell us over the phone if our room was ready or not which seemed strange, but they said this was policy. We took a risk and came on over to the Westin at like 11:30 leaving a room we could have stayed in until 4:00. When we arrived in a taxi the doorman helped get our bags and directed us inside, as he was directing us he said your room probably won't be ready. Not a huge deal, but why would the doorman say that, not really his role and not what weary travellers would want to hear when they first arrive. When we went to the check in desk our SPG level was recognised and our room was ready. We were not told of any platinum benefits, not told about breakfast, happy hour, etc, we were not given a sheet that shows your amount of SPG points and what you can do with them in the hotel which is common at many SPG properties. Again, not a big deal, but a bit sloppy for a hotel at the price point of the Westin and not as good as I normally experience at SPG hotels. We also never received a call after we got in our room to see if everything was okay, in comparison to another recent SPG stay this was a disappointment as we got 2 calls there (one from the front desk and one from the concierge). The other small things I noticed during our stay: a vacuum cleaner was left in the hallway on level 15 for an entire day (again sloppy), we went to breakfast at Mosaic and arrived at 10:15 on Easter Sunday. When we arrived we were told the buffet was closing in 15 minutes, you would think breakfast on Easter Sunday would go until 11:00, but no biggie if we had been told at checkin. We were seated and started eating, we were told by 3 different staff that the buffet was getting ready to close, again not a huge deal, but they were much more interested in running us off so they could clean up instead of providing good service. The lounge on level 28 is nice, not as large as a lot of Starwood properties (looked like 3-4 rooms converted into a lounge). The canapés and drink service in the lounge were nice, the canapé choices were limited in comparison to other SPG properties. Overall the Westin is a great hotel and with a little improvement in these areas it would be even better.
Cleanup the checkin issues, serve breakfast until 11:00 on the weekends and focus a bit more on customer service and you will get a 5 out of 5 from me next stay!
April 22, 2014
Rated 5 out of 5 by Liam Amazing hotel, goes beyond my expectation
Stayed for one night and i wish i had booked my trip for 2 nights, such a relaxing atmosphere and certainly a top notch hotel. You cannot ask for more. Great staff, great room, great restaurant that serves excellent breakfast and the lobby bar is such an excellent place to have a light meal and have a drink. Location is perfect. Shopping is at your doorstep. and it's so central you can basically walk to everywhere! Coming from the airport was easy as the train station is just an easy stroll to the hotel. Certainly a 5 star hotel with 5 star service and quality. Will definitely stay in Westin again for my next trip to Sydney.
April 9, 2012
Rated 3 out of 5 by AUVisitor2012 Mixed feelings
A nice hotel in a good location. Good facilities. The only problem is the executive lounge. If you are traveling with a family, be warned that you will likely be refused access. We were turned away at 4:30p looking for soft drinks for our kids, even though the policy clearly states 6-8p is the only time kids aren't allowed (even supervised, for whatever stupid reason). This seems to me to be a violation of the terms of our stay, but the front desk staff just referred us back to the "lounge manager" who would not accommodate us. Won't stay there again, and there are better options near Circular Quay if you're looking anyway.
June 22, 2012
Rated 4 out of 5 by Ramdut The Rooms
I stayed in the Westin Sydney for 4 nights, first 2 nights I tried the Tower Rooms and the last 2 nights I stayed in the Heritage rooms.
The Tower room was very bright in colour, beautiful modern design with a beautiful bathroom overlooking the bedroom. The room was small though.
The last 2 nights I stayed in the Heritage room which was full of character, beautiful large room with high ceilings. In my next visit to Sydney for sure i will be staying at the Westin and at the Heritage room, highly recommended.
The location of the hotel is perfect, it is in the heart of the city and in the middle of the shopping area in town.
June 20, 2013
Rated 3 out of 5 by Danny123 I expect more from Westin
I have stayed at other Westin before. It's always been good experience. However, I am very disappointed by Westin Sydney. The hotel room itself is fine.
Staff is good too.
However, the house keeping service is very bad. There were several times they didn't put new towel to my bathroom and I only realized it after I took my shower, leaving me no towel to dry myself. Also didn't replenish the shower gel/shampoo.
If it's one time mistake, I can forgive it. But I had to call 3 times to within a week for all these problems..
So, in all this particular hotel is not up to the 5 star standard. For the same amount of money, I could have picked a better hotel. Disappointed.
November 3, 2012
Rated 4 out of 5 by Rose56 Gold Coast, Queensland. Australia
My husband and I stayed at the Westin Sydney for 4nights. We stayed in a Deluxe suite which was very comfortable, definitely a home away from home. We had two complaints. The heavenly bed was very worn on one side and the sheets
were not the usual soft linen of bygone days. Housekeeping were helpful and found a replacement mattress for us. This has never happened to us at a Westin/Sheraton brand hotel. Room Service toasted sandwiches were a mistake, hardly toasted, cheese was not melted and cold with no presentation, cut once. Five star price although. This was unfortunate for Westin, as we love this hotel and have stayed here a few times whilst visiting Sydney.
August 5, 2013
Rated 4 out of 5 by John2008 A very good business hotel in sydney
Westin in Sydney is a solid business hotel well located in the CBD and has much of what people on business expect to get when they stay at this level of property. I was not overly impressed with the responsiveness of the staff. Sometimes the services was a bit slow. The quality of the food from room service was disappointing. Directions and recommendations from the concierge were often a bit confusing and not quite accurate. For example, I was sent one block to a Spanish restaurant, but upon arriving there, found it was under construction. The concierge should have known this. Otherwise, it was a pleasant enough stay.
February 17, 2013
Rated 4 out of 5 by KangarooYankee Good stay, but Sheraton on the Park better
Good stay, but . . .
One annoyance was the surprisingly expensive local calls to domestic mobile phones (annoying, but my fault for apparently overlooking the rate sheet, which I was told at checkout was in a drawer).
We much preferred the nearby Sheraton on the Park, where we stayed six nights versus five at the Westin. The Sheraton had better views (lovely Hyde Park, Cathedral and harbor views): a better club lounge, club reception hours and club staff; better beds/bedding; and an excellent staff (Westin's good but a bit officious when compared with the more accommodating Sheraton staff).
When we return with a group the Sheraton on the Park will be the company's choice.
August 24, 2014
Rated 5 out of 5 by Hertryk Room Allocated
I was allocated Room 337 in the Heritage section. It was late and the noise from George St was unbearable. I felt I was in the middle of a race track and the noise from the street equally unbearable. As soon as I made the staff aware I was re-located , same level but in a quite part. which was absolutely fantastic . I thank the staff very much. I was also accommodated in the restaurant for Sunday lunch . I wanted to increase my booking from 2 to 6. At first they were unable to do so, but after checking they did. Excellent service, excellent food. I even had dinner with a friend on Sunday evening! Overall great job!
April 2, 2013
Rated 2 out of 5 by pugstar Hotel under performs
Hotel is under staffed facilities are below par, executive club lounge is below par in food and standard great views poor lounge, business centre only by name not a place to do business 5 lifts but none never seem to arrive reception front desk poor service response for SPG platinum gold members quality of food is generally below par overall nice bldg great location not a place l would revisit in a hurry Sheraton in Elizabeth st much better also no day spa facility just pretend offering of a journey definitely no go
November 14, 2014
Rated 4 out of 5 by Macka little things wrong
Have stayed at this hotel on numerous times. Always found the Westin to be of the highest standard. However, on this stay was disappointed by "the little things".No literature in the room whatsoever to inform travellers of what is available in Sydney or how to explore the hotel, this was no problem to me as I know Sydney well.Facility for express checkout was not made available, and on trying to contact reception, no one answered the phone. On checking out reception were very surprise and sorry.
As i have said these were only small things, that unless addressed could detract from the Westin reputation.
May 27, 2014
Rated 5 out of 5 by PlatinumPleasure I highly recommend the Westin Sydney
Great hotel, great rooms, in a great location. We stayed 8 nights and enjoyed every bit of it. There is so much to see and do in Sydney and the concierge was very helpful in helping us navigate the city. If you have a chance to visit Sydney during "Vivid" I highly recommend it because the Westin is located at Martin 1 which is where one of the "Vivid" attractions is located. We are Platinum members so access to the Executive Club lounge was a nice amenity. The staff was very attentive to our needs. They knew exactly what we wanted as we walked in the door, especially Emily and Megan. I look forward to coming to the Sydney Westin again and will highly recommend to anyone visiting Sydney.
June 11, 2014
Rated 1 out of 5 by Nick1234 Bad Service All the way
Was greeted by a very frosty and unwelcoming and down right rude person. It took 10 minutes to check in.
My room was NOT serviced. I left my room in the morning for meetings all day. I had returned at 4pm at it was not done. I had a quick nap and was interrupted at 4:30pm to ask if they could clean it then. I needed to sleep a little so I said "No". I left my room for dinner and returned to a still unclean room.
Breakfast was very busy and there was one person to seat you. The queue was very long and the wait to be seated was over 20 min. Once again unsatisfactory if you are in a hurry for meetings.
February 27, 2013
Rated 1 out of 5 by unhappyvisitor great hotel not credit card friendly
it is difficult to say anything but compliments about the Westin. My stay is always an excellent experince. Sadly, on my lates visit in Sydney i met a very upleasant surprise: i was charged a fee because i used a credit card to settle the bill! I was flabbergasted! how else does a hotel expect guests to settle a bill?
considering that Westin is a major hotel chain, this treatment of customers is
unacceptable and arrogant.
June 22, 2012
Rated 4 out of 5 by adrianq Great Location, Some Keycard Problems
Great hotel. Helpful and friendly staff. Excellent location. Right in Martin place. Short walk to Martin Place Railway Station. Free City bus nearby. One block from shops. Supermarket on the same block.
10 minutes walk to circular quay and the harbour.
Unfortunately had repeated problems with the keycard. Had to return to the desk about 7 times in 24 hours. But I think this had to do with the fact we had connecting rooms, and a common external door.
If picking between Starwood properties Breakfast buffet at the Sheraton is better. Four points is a good location if you have kids and want to more quickly access the aquarium, maritime museum, darling harbour restaurants & kids play area.
December 16, 2012
Rated 5 out of 5 by BosBizTraveler Best Westin yet
We stayed at the Westin Sydney for three nights at the beginning of an Australia/New Zealand tour. The place is great! It is a modern tower inside of a historic building. They have made the most of the old atrium with restaurants and a shopping concourse. The food is great in the lobby bar/restaurant. The oysters are especially good. The rooms take Westin standards to a new level - exceptionally comfortable beds, and you'll want to take the shower/bath set-up home. Staff is very friendly, and the hotel outside the lobby is super quiet - perfect for sleeping off the jet lag. Overall a great stay!
May 26, 2014
Rated 4 out of 5 by JandP88 Excellent standard
We were very happy with our 2 night stay and have visited the Westin, Martin Place before. The location is very central and the rooms are well appointed and comfortable (including the king bed and pillows!).
We found the staff to be very helpful and attentive and were particularly impressed when the doorman remembered my name when we arrived back at the hotel on the second evening!
A couple of minor issues were: our bags took some time to be delivered to our room (but we should have indicated on arrival that we were in a hurry to change and go out); a newspaper was not delivered on the first morning (I ended up going down to the lobby to get one); and the handle of the right hand tap was loose.
August 10, 2014
Rated 5 out of 5 by kenny53 you have won me
i stayed in a deluxe tower king room for 2 nights on my own in march. From the moment i walked in the door i felt at home.The atmosphere was great,the staff were very helpful and friendly. Last but certainly not least, the room was every thing i was looking for and more.It was spacious, clean comfortable and best of all quiet. The in room technology was great, even down to the tv speakers in the bathroom which meant you could enjoy watching tv whilst in the bath as the dividing wall between the bath room and bedroom was clear glass. the rain water shower head was an absolute joy to stand under
March 31, 2012
Rated 5 out of 5 by Hels1971 Very comfortable stay
fabulous hotel, in a great location, quiet rooms and the most comfortable bed i have ever slept in, if you have back problems, as i do, you will not have any trouble sleeping at the Westin, beds are amazing! The room was clean and attended to exeptionally well, the view of the clocktower was a bonus. We had problems with our DVD player and TV when we arrived and the engineer was with us within minutes to change the equipment, we were impressed by the speed and lack of fuss. Concierge and front of house staff were helpful and professional. All in all a really good quality hotel probably the best we stayed in out of 10 visited on our trip round the world! Would recommend and definitely return!
January 9, 2013
Rated 2 out of 5 by Chillimudcrab I cannot recommend this hotel
For a 5 star hotel you need a lot of work, we had a suite and found it very basic, it was very light on, i.e not enough toiletries for the bathroom for two people, no remote control for the DVD player!! The mattress was good but the duvet cover was so heavy one couldn't sleep under it, we spent two nights at your hotel and were glad we left so we could get some sleep, we couldn't during the day due to the jack hammering from the nearby construction
sites, being in the construction industry its great that the city is moving ahead but my wife and I came for some rest and we certainly didn't get it!! Yes you are in a premium position and yes you have wonderful staff but to take a suite in your hotel and use the executive lounge for us was a waste of money
October 23, 2014
Rated 4 out of 5 by EOGirl Finally - customer service!
The Westin offered a great venue for a Sunday night escape to the city. The hotel itself is beautiful - clean, up-market and stylish. The room itself was spacious and welcoming, the only flaw being my inability to wrangle the in-room air-conditioning to a cooler temp at night. This resulted in a stifling night of interrupted sleep, however, this small discomfort was more than made up for by the customer service. Discreet, thoughtful and happy staff abound. In particular, Lane, our waitperson at breakfast, was an absolute delight and really helped start the day off well. We'll be back!
July 29, 2014
Rated 4 out of 5 by HJo20MPS Meeting Planner for Offsite Conference
I hosted a 3-day conference for my company at this hotel. The care of the Group Reservationist, Sally, was outstanding. There was a bit of a disconnect between Catering Sales and handover to the Banquet Captain, in fact, I never met the Catering Sales Manager that I did all my planning with. However the banquet staff were very accomodating. I did have a couple of last minute requests with AV for my meeting rooms and having to rely on the captain to pass on the request to the AV techs did result in a long wait time. Overall, the food and beverage and service during the event was excellent.
November 12, 2012
Rated 5 out of 5 by Shiraz14 Great location
Only stayed for one night before attending a conference with an early start. Check-in easy and staff had great sense of humour. Loved our room, almost forgot to look out the window. Wonderful bathroom, next time will bring bubbles for a long soak - more relaxing than spa. Great shower. Slept like a baby, though would have liked more hours. Not keen on breakfast at conference - me not the chefs to blame - and disappointed that no tea or coffee available from first thing until lunch. Asked for extension after 11am - only complimentary until noon so paid until 4 when conference finished. Maybe better rate for conference attendees should be offered. Checkout straight forward. Rates for car parking reasonable
July 27, 2014