Rated 5 out of 5 by Betsy1122 Nice hotel!
I was looking for a nice hotel in Portland where my dog was welcome, so the Westin was a great choice. The hotel is very nice, really pretty and right in downtown. Everyone at the hotel was super friendly and helpful. The room was very nice and the bathroom was humongous with a fantastic shower with a rain shower head. I will definitely stay here again if I need a hotel room in Portland. (My dog enjoyed the stay too!)
December 26, 2012
Rated 5 out of 5 by SPGLifetime1 Made me feel welcomed
If you have an oppty to stay at this hotel I would highly recommend it.
From check in to check out, the experience was great!
October 21, 2013
Rated 2 out of 5 by evergreen Not so impressed with the rooms..
The rooms are not so new, even though
they say it has been remodeled recently,
the bed skirt had shoe marks on and had
to be changed, overall the hotel room
we were staying in was not so great and not so clean......furniture was all scratched....
The valet attendance were very nice
and very polite.
September 26, 2013
Rated 5 out of 5 by LGB64 Hotel has great service and a great location in downtown.
I booked a 2 night stay on points. Even though as a Platinum I did not get an upgrade (hotel was sold out) this was a great experience. From the moment we pulled up the valet was friendly and provided excellent service through out our stay. All the valet staff were friendly and very helpful. Check-in was very easy and I was recognized as a Platinum member. The customer service at check-in was also excellent. We were given vouchers for breakfast at the Daily Grill. The choices for breakfast were quite nice and again the service here was very friendly and helpful. The location of the hotel in downtown is exceptional and there are restaurants and tourist sites within walking distance. The room was very comfortable and quiet. I recommend this hotel for anyone staying in downtown Portland. Kudos to this Westin for their superb service from the valet, front desk, and restaurant.
August 11, 2012
Rated 5 out of 5 by Shaun45 Above and Beyond
This hotel was fantastic and a great location. I left an important item in the room and Victoria dropped everything to get that item to me at the airport. Wonderful service
October 15, 2013
Rated 5 out of 5 by Red47 Worthwhile
To be honest we stayed at the Westin because my wife won a free night through a radio contest. But after our stay we have decided to make this a Christmas tradition ! Every thing was great, the room the hotel, and most of all the friendly staff you have working at your hotel.The memory of our stay with you will last a long time. So I wish you and your staff a Merry Christmas and a Happy New Year.
December 22, 2012
Rated 4 out of 5 by SleeplessfromSeattle Bad mistake
I'm sure it was an honest mistake, but we were woken up in the middle of the night by a staff member delivery batteries to our room. We had not requested any batteries, and were in fact sound asleep (with our 2 year old son). Needless to say, getting woken up in the middle of the night when you are travelling with a 2 year old is no fun. Otherwise, everything was great as usual with a Westin.
September 25, 2012
Rated 4 out of 5 by Michael1170 Green option
I applaud the hotel for offering a "green option" on their website when making a reservation. If you choose not to have your sheets changed nightly, you will receive Starwood points or a $5 credit in their restaurant. However, after returning at 5 PM on Saturday, our room had not been touched. There seemed to be confusion on whether the room even gets cleaned? Please train your housekeepers.
September 26, 2012
Rated 4 out of 5 by joezac Oasis In The City
I love getting away frequently to Portland and having a nice hotel room makes or breaks the trip. I've tried many properties in the city and my recent stay at the Westin was a memorable on.
With convenient access to the Max Line and street cars, shopping, restaurants and more, make this hotel EXCEPTIONAL. You've heard the real estate adage...location, location, location? Double that here. More importantly is the renovated rooms and comfort they provide. The beds are grand and the rooms provide all the creature comforts.
My only complaint was that the Westin chooses to charge a daily access fee of $12.95 per day for WiFi in your room. This type of fee today is simply absurd. Because of the way my room was advertised, staff did remove these WiFi charges. But, hotel management should review this policy, as we live in the modern age where WiFi is practically a necessity of life. Get with it guys!
September 11, 2012
Rated 5 out of 5 by homercles99 perfect location, style, everything
this is my only spot to want to stay in Portland. great location, well run valet despite very narrow (2-3 car) landing space for them, rooms very well done.
October 10, 2013
Rated 5 out of 5 by Trube Quality and comfort
As always, I was greeted by friendly staff who seemed to be genuinely concerned that I have a nice stay.
October 14, 2013
Rated 5 out of 5 by Flynhawn Enjoyed my stay
Had a great time at the Westin Portland Hotel. It's location in downtown Portland is perfrect for the close restaurants and shopping. The staff was friendly and quickly answered any questions we had. Will definitely stay there again.
September 26, 2013
Rated 5 out of 5 by Babci22 a compliment
the valet (Kord) was a great help many times with directions and safety concerns....and, he remembered my name time after time. He was outstanding......
The front desk did not give me any information about the features of the hotel which is unusual for a Westin.....still don't know what was available there, ie, concierge, breakfast, etc. Didn't know if there was a pool or not.
November 6, 2012
Rated 4 out of 5 by AugustTraveler Wonderful staff
My check in was least favorite here.. I had to wait 10 to 15 minutes before someone figured I wasn't same group as people checking in front of me. After the check in, it was great. Great locations for walking to go shopping, eating(street foods) and just to stroll with baby.. Staff are caring and want to help.
August 28, 2013
Rated 4 out of 5 by Sam941 Nice Hotel
I had a nice stay at this hotel. Overall, staff was nice, rooms were clean, everyone was very helpful. I was there for 2 days and was able to walk at night after meetings through downtown, good hotel location.
1 - not enough drawer space to store your cloth
2 - If you have a noisy neighbor, you will hear it
3 - hotel lobby is almost non-existent, very small.
June 29, 2012
Rated 4 out of 5 by ArizonaJamie So close to being something special
The lower level staff does not share the same vision as the management team. And it shows. I had several very nice hotel choices for the same price range, so I will probably try some of the other ones before staying here again but I wouldn't be upset to stay here again. Great location for riding the TriMet train as you are a very short distance from 2 different stops.
August 13, 2012
Rated 5 out of 5 by Tangodancer First time visitor, happy as a lark!
Without question, every effort was made to ensure our needs were met. Westin will be our first choice every time we travel.
October 7, 2013
Rated 3 out of 5 by Jenn23 Convenient
The hotel is convenient and I always like my Westin experience better than the nines.
I love the valet and guest services at the desk. They are so nice and professional always.
I also love the "go green" option for more points.
I also appreciate the bottle water!!
What I don't love is the lack of toiletry features; q-tips, body washes, mouthwashes and toothpaste.
January 27, 2013
Rated 4 out of 5 by SJR22 Downtown classic Westin
This hotel is a nice choice for a downtown Portland stay. Nice staff, nice rooms, good central location...
October 6, 2013
Rated 5 out of 5 by Carolyn Great location
This beautiful hotel is well-situated in Portland with easy access to the Max public transportation and has an excellent restaurant. I loved the Great Start breakfast of granola and fruit. The staff was very friendly and helpful. The rooms are very nicely done and I had a great view of Mt Hood. The bathroom is large and the shower pressure was excellent.
March 10, 2013
Rated 5 out of 5 by cirrus Great stay
Staff was very courteous & attentive to needs. The room was clean, spacious, well-maintained, and had a nice view.
The staff recognized the SPG Gold status & were able to offer a room upgrade.
The only issue with the facility is that it doesn't have a pool or hot tub which would be a nice touch for relaxing at the end of the day.
June 26, 2013
Rated 4 out of 5 by PJo52 Beautiful, But Not Business Friendly
This is a beautiful, boutique-style hotel, with a great staff. it's also in a convenient, downtown Portland location. However, it doesn't seem to be ideal for business travelers. There is an additional charge for wireless service, and also a charge for using the computers in the Business Center, with a $0.99 per page fee for printing.
December 2, 2012
Rated 5 out of 5 by Bonn10 Great experience
Check in was a breeze, very friendly and helpful. Room was clean, very comfortable, could have slept forever in that heavenly bed! We spent many days going in and out and the concierge was always there saying have a nice day and opened the door for me every time. I was impressed with the checkout as well. Highly recommend this Westin.
August 9, 2012
Rated 4 out of 5 by boise Y. Ferrell
My stay was very enjoyble but for dinner ..I went to dining room the first night but is was so noisey it ruined the dining experince. The cooks (or staff behind that [prep bar appeared to be trying to make as much noise as they could..I would not eat there again. The following night I had a drink in Bar the and is was very nice.
November 16, 2012
Rated 5 out of 5 by PMam60 World-Class Quality
The staff was extremely friendly and outgoing and really made me feel welcome. The room was clean and the beds were the most comfortable I've ever experienced. I really had the best night's sleep ever at this Westin. This will be my first choice on my next trip here.
August 13, 2013
Rated 4 out of 5 by StevR Phantom Room Charges
Hotel rooms, bar and location are great. However, I had a charge on my bill that should not have been there from the refreshment center, and have been completely unable to get in touch with their accounting department to rectify it, despite numerous messages left and waiting the customary time to receive a cal back.
October 9, 2012
Rated 2 out of 5 by Islstox Very noisy
I found it extremely hard to rest. There was laundry pickup from around 10pm until about 10:45. The binds sound like metal to metal, and it really disturbed my rest.
Again, at about 4am, another service of some sort made it difficult to relax. Needless to say, I'm pretty grumpy the next morning for meetings.
October 13, 2012
Rated 5 out of 5 by AllieMC Portland NYE
The Westin Portland was in a great location close to lots of attractions. The proximity to everything was great because we were able to walk or take public transportation everywhere we wanted to go. The staff was very helpful and friendly. The room was a good size, but the thermostat was trickier than most.
January 3, 2013
Rated 4 out of 5 by JJJLLB Portland Westin does a good job
Portland Westin is a good overall hotel. The staff is helpful, prompt and always professional.
The rooms are a good size but they can have various issues around temp control and lighting. In my room it was really hard to block the light coming in thru the front door but other than that it was a good room.
July 23, 2012
Rated 4 out of 5 by conjsj5 Great place to stay in Portland
Great hotel, friendly staff and comfy room. The only downside was the wifi access. I kept getting kicked out of wifi on both my laptop and my iphone. Didn't work well for me to get work done or try to use FaceTime to family and co-workers. Otherwise, great place to stay in Portland-excellent location!
August 20, 2012