Rated 5 out of 5 by JLC24 Staff Customer Service
We were especially impressed with the customer service during our brief stay. At lease three staff members offered me and my family a free bottle of water, which was much appreciated on that hot day. Nazfren at the front counter was a gem. Very sharp, very charismatic, very helpful. She is a shining ambassador for your hotel!
August 1, 2013
Rated 5 out of 5 by Fong66 Very nice hotel.
I have stayed at this hotel many times. It is conveniently located at just one block north of Stanford. The hotel is clean. The rooms are comfortable and quiet. The staffs are very friendly and helpful. I really like the onsite restaurant, too. Good food and excellent services. I will return next time I go to Palo Alto.
March 27, 2012
Rated 3 out of 5 by SPGStayer49 Quiet, Comfortable Hotel except for staff noise
The Westin Palo Alto is a very nice hotel with great queen beds, which are a great deal good for your back and the rooms are kept scrupulously clean. I am unimpressed by the noise of the staff, especially on the weekends. But the rooms are decorated beautifully and are understated. The room service is good except I am unimpressed by the food. It lacks imagination and it does not meet a California foodie, or any gourmand's standards in the U.S. The service is inconsistent. But it is a safe hotel except the staff noise scared me to death that there may be thugs as I need safety in my stays.There is a nice fitness center. They are supposed to loan you fitness clothes and gym shoes but the whole kit changes every stay and they are confused as to what is involved with this program. Even when you tip well, the service people let other people, for example, pick up the dishes outside your room from room service. There is little consistency with the service people in the hotel.
March 17, 2013
Rated 3 out of 5 by Graduation2013 nice hotel but not worth the high price
Carpet in rooms was dirty and needs to be replaced.
Fire alarms went off twice at nigth during our stay and no good explanation given
Food in restaurant good but $5 for OJ?
Could not get bellman to help with bags
Was no parking space in garage despite paying $14 per night to park.
Fitness facility barely adequate
June 18, 2013
Rated 4 out of 5 by KateAHolmes Robena - awesome employee
I checked in at the Westin last week and had a panic attack when I couldn't find my wallet. Robena at the front desk was helpful and kind in contacting the taxi company that dropped me off, and we found the wallet in no time. I'm incredibly grateful to her for her professionalism and calm.
November 18, 2013
Rated 4 out of 5 by Charlene0628 Home away from home
We have been staying at the Westin palo alto for nearly 7 years now when we travel to the Bay Area. It is a perfect boutique hotel even though it is a chain hotel. Staff is great especially Jonathan at the front desk and Samuel at reception. Margie in reservations! It will always be our first choice.
October 10, 2012
Rated 4 out of 5 by ET2013 Convenient and friendly
Very convenient to Palo Alto and Stanford, easy to get to from SFO. Staff was super friendly--even helping me find a taxi driver to help jumpstart my rental car when I left the lights on overnight (oops).
Downside: Pricey--room service was surprisingly expensive.
Overall would definitely recommend.
January 28, 2013
Rated 5 out of 5 by Noah356 Beautiful Property
The hotel is very beautiful and has been well maintained. The entire staff is friendly and gracious. Fitness center is clean and equipment is well maintained. Restaurant food and service is top notch. I recommend the New York steak-cuts like butter and flavourful.Would definately stay again.
August 22, 2012
Rated 5 out of 5 by Peter1963 Favorite hotel
I've stayed at a lot of hotels over the past 40 years of my professional career, but have come to enjoy the Westin Palo Alto as my favorite.
January 20, 2014
Rated 5 out of 5 by BeLee13 Customer Services
I was at the Westin Tampa during the NALP conference in late April. Tito was excellent and provide some of the best customer service I have ever seen. He went way, way beyond the call of duty. He was friendly, helpful, and an overall wonderful person to be around.
May 21, 2013
Rated 4 out of 5 by refi ommunication
I was asked about bed changes during my stay, and said I would be green, and not require them. I was told I would still receive toiletries, but after 3days had to ask for them. I am not sure I would go that green again, even tho I received 500 extra points.
December 29, 2012
Rated 5 out of 5 by Pinky2287 Arrived in September, Left in October
This was my 6th vacation visit in 3 years and have booked two trips for 2013.
Could not ask for a more restful spot. The kindness and warmth from everyone I met was much needed and appreciated. It feels like coming ‘home’ after a long trip away.
My room was beautiful, as always. Thank you to those who made it a special place to come to each night.
Noticed the changes in the gym, business center and hallways. On my last visit (May 2012) they were just finishing the laying of the new carpet and had finished the wall paper in the hallways.
Breakfasts were wonderful in Soleil, I can get Starbucks Coffee anywhere at home, but it never tastes as good as it does here. Normally I am a ‘coffee only’ for breakfast person, but when I am here, I always manage to enjoy and eat breakfast.
Was able to enjoy two Brunch Buffets – not to be missed. Having a light supper in the Luna Lounge was a perfect end to a day.
Saying ‘nightie-night’ is always hard, however, I can look forward to returning in May 2013.
With appreciation and affection.
October 18, 2012
Rated 4 out of 5 by Charlie77 Good hotel.
The only issue I have is the parking. We have a large SUV and it is tight both on entry and leaving. Also the "leaving gate" never seems to rise for me. Both the hotel staff and hotel itself, totally met our expectations. This is likely our 4 or 5th stay.
April 11, 2013
Rated 3 out of 5 by Larry0358 Westin expectations
For a hotel with the Westin name this hotel is sub Westin standards. The rooms and hotel amenities were nothing more than an average lower budget hotel. I have experienced and expect much higher offerings for a hotel with the Westin name attached to it.
May 8, 2013
Rated 5 out of 5 by ManofStihl Smiles all around
I recently spent three nights at the Westin. I found their staff very friendly and eager to help. The breakfast buffet is excellent and the grill guy is happy to fix your eggs, pancakes, or waffles any way you please. It was a very good experience.
January 17, 2013
Rated 4 out of 5 by lovetotravel Needs to be updated, too pricey for state of hotel
I think it was a little more run down in the rooms than expected for the price.
The food was good, the veggie grill on naan. But, the ahi tuna was awful.
Overall, it was fine. But, I wouldn't say great.
The valet and front desk were great.
May 21, 2013
Rated 5 out of 5 by jlewis007 Incredible Staff
As always, the Westin Palo Alto staff are the most professional, helpful and friendly hotel professionals I deal with. Absolutely my top hotel choice when I'm working in the bay area. Thank you for making the stay's a great experience.
March 22, 2013
Rated 5 out of 5 by SL123 Enough Light in the bathroom
I was very pleasantly surprised at how nice the room was. In particular, the bathroom was very large and there was plenty of light. These days, hotels save money on electricity by keeping you "in the dark." But this was not the case.
January 28, 2013
Rated 5 out of 5 by Gloworm1234 COST
I would recommend this hotel for sure. It's just a bit expensive. That was my only complaint.
Oh, yeah we got stuck in the elevator for a second, on our way to the restaurant. That's it, everyone was so nice.
October 2, 2013
Rated 5 out of 5 by Tree21 Always a Pleasure
We always enjoy our stays at the Westin Palo Alto! Great location to stay and finish my Christmas shopping. Will be back soon!
December 24, 2013
Rated 4 out of 5 by Jen7634 Wi-Fi Issue
The room and staff were excellent. However, I was shocked to see a $10/day wi-fi charge, but even worse that it was impossible to get on the hotel's wifi. Message said too many people were already on it. Unacceptable.
October 8, 2012
Rated 5 out of 5 by Chai78 Luxury Experience
The Westin Palo Alto is exceptionally well-run. The front desk supervisor, Junius, made us feel like VIPs. The rooms are beautifully appointed and it's wonderful to be able to walk to downtown Palo Alto.
June 5, 2013
Rated 5 out of 5 by Peter1963 Love this hotel
My wife and I stay at the Westin Palo Alto about every six weeks. We do routine appointments at PAMF, Carol has a favorite hairdresser in Menlo Park, and I try to meet up with colleagues at Stanford.
August 8, 2013
Rated 4 out of 5 by buddy72 liked/disliked
staff friendly and helpful. couldn't believe that we had to pay for computer use daily, in silicon valley. i expected a complimentary breakfast. dream on
we came for a shoreline concert
August 15, 2013
Rated 5 out of 5 by jess3 fine stay
front desk and greeting staff are all so friendly and efficient. We stay there fairly often, and really appreciate the great service.
November 17, 2013
Rated 5 out of 5 by Sale Staff
My wife and I stayed here because the hotel is close to Stanford medical center.
This is by no means a five star hotel,but the staff make you feel you are in a 10 star hotel.
December 17, 2012
Rated 5 out of 5 by saylynt Clean, simple, efficient hotel
Typical Westin, quiet rooms, clean feel. Fast room service. No suite upgrades ever even as Plat100 (popular location), but they do put you in SPG Preferred rooms if possible.
January 29, 2013
Rated 5 out of 5 by pbrunswi very good
the room with the fire place was very nice, very quiet as we requested, all the people were very pro and helpful, the breakfast was very good and the resort location perfect
June 12, 2013
Rated 5 out of 5 by m324 Exceptional
best service!! So friendly. Beautiful rooms. I love the buffet breakfast too.:) convenient location to downtown Palo Alto restaurants and my favorite wine bar. The Wine Room.
August 21, 2012
Rated 4 out of 5 by PaloAltoWestinGuest Wonderful people
Great staff at the Westin Palo Alto--always friendly, helpful and professional.
Room service and hotel restuarant prices are a bit high.
No service to local airports.
December 18, 2011