Rated 4 out of 5 by Waterpolo7 Some upgrades are nice, some miss the mark
The rooms were recently updated and so have a fresh, clean feel and the beds are super comfortable. But the designer missed the mark on several areas. First, once again, a hotel has chosen the most uncomfortable, low sofa... for older people, I'm sure they'd be hard to get out of. And instead of using leather, which is easy to clean, long-wearing and breathable, they chose a scratchy flat weave. And the actual sleeper isn't comfortable. Why don't hotels buy La-Z-Boy sleepers with Memory Foam mattress which are AMAZING and actually allow guests to sleep well on them? Plus, the designer chose heavy bunching tables... which the stone top is an great choice, the fact these don't have casters make them difficult for housekeeping to move. There is an oddly-placed outlet installed on the wall just under the large mirror so that the mirror has to be hung too high; the floor lamp shade is already damaged (why not use a metal or rectangular-shaded floor lamp that doesn't bump into the wall?); the bathroom is once again used in the ubiquitous slippery marble (makes no sense to me from a liability standard...much better to use travertine which absorbs moisture and doesn't get slippery when wet); and it was hard to find the switches for the wall-mounted lamps. Finally there were two cellphone plugs incorporated into the nightstand... just not for the IPhone 5 or Samsung Android (?) whicih are the most common phones. As for the staff, it is outstanding...from the doormen to the valet to the front desk to the restaurant. Kudos to the management for hiring and training remarkably positive and helpful people. It is by far the best place to stay in Palo Alto... and tennis pro Serena Williams agrees as she was there all week.
August 8, 2014
Rated 5 out of 5 by LocalGuest Real nice facility
Nice rooms and food. Check in counter quite small - more of a pocket Westin with few meeting rooms and tiny pool yet actual rooms high quality and very nice. Real problem with local taxi service - first two clearly tried to take me for a ride - Keep your smart phone gps on and track the direction and route. Made the first guy take me back to hotel and had him eat the fare.
July 22, 2013
Rated 5 out of 5 by susan28 Exceeded expectations
This was our second time to stay at the Westin in Palo Alto and our experience was stellar. The staff is unbelievable and the room was great!!! The valet, the woman who checked us in at the front desk, the gentleman who helped us with luggage, and housekeeping were all welcoming and professional. I would hire any one of these people.
Hope to return before too long.
February 3, 2013
Rated 4 out of 5 by jillymom Great staff - great for doggies too
The hotel is in a great location, the staff was
very friendly and helpful. We were traveling
with our dog, and the set up for walking is
excellent with outside access to the court yards. Very comfortable and pleasant
room, and pleasant lobby and clubroom.
The only objection is that the price has gone up significantly, and seems overpriced compared to a year ago.
November 8, 2012
Rated 5 out of 5 by Bill Hotel is convient to Stanford
The only negative is the card readers for parking are not very responsive. It normally took 2-3 swipes before the card reader would recognize the hotel card and open the gate to let us in or out.
July 2, 2014
Rated 5 out of 5 by Adam NIcely Done
I really like this hotel. It is conveniently located in Palo Alto on El Camino Real, a short walk from University Avenue; Palo Alto's main shopping street.
The check in process is smooth. They do a good job recognizing their Platinum guests. The place is attractive, clean and well maintained. The staff is very attentive.
The rooms are sizable and are clean.
March 11, 2012
Rated 5 out of 5 by Jack Best hotel in Palo Alto area
Once again, the staff exceeded our expectations. Specifically, extremely accommodating in helping us with reservations. In addition, The front desk staff made our weekend very enjoyable & comfortable with a great room. We also had an opportunity to have breakfast at Soleil, and the food & service was outstanding. We are looking forward to our future visits.
March 6, 2013
Rated 3 out of 5 by OhioVisitor Good location....could use staff improvement
Great location and well done rooms. Reception Desk staff very inefficient and slow. check-in took over 15 minutes due to prioritizing call from her manager to discuss staffing over completing check-in. Clerk confirmed SPG number was on file, yet it was not.....requiring another visit to reception. Fintess Center is quite nice, but undersized for the hotel.
February 9, 2013
Rated 5 out of 5 by DE4BS Best bed in Palo Alto
I have tried every hotel within walking distance of downtown and the Westin has the best bed in Palo Alto by far. Sunday to Friday made for a long week... and my east coast time clock quickly adjusted as I slept like a rock.
June 22, 2014
Rated 4 out of 5 by MichaelG44 Great staff, nice hotel
I have stayed at the Palo Alto Westin each week for the last few weeks. The service is really top notch. The valet and front desk staff know me and remember me and make me feel welcome. Truly top notch service. My main complaint would be the gym - which has some cardio equipment, but very little weight lifting equipment.
April 25, 2014
Rated 5 out of 5 by Ryno726 Great stay
I thought this was a great property and I enjoyed my stay. My only issue was not being able to have a roll-away bed added to my room so my son didn't have to sleep on the floor.
June 30, 2014
Rated 5 out of 5 by Chillout Fantastic Stay
Just returned from staying for 9 nights.The hotel facilities were great and the location for downtown Palo Alto is excellent; just a short 10 mins walk.
All the staff were really friendly and helpful and my room was spotless. Nazfren on Reception gets a special mention for being so cheery and helpful. I very much hope to be back next year!
November 12, 2012
Rated 5 out of 5 by Occasionaltraveler Wonderful Stay
We stayed 3 nights. Excellent staff w/excellent communication, attention to details, thoughtfulness, friendliness, follow-through. Had a drink in the lounge & ate in the restaurant--both excellent service & quality. Food was excellent at dinner. Did have small problems with room key & parking key. Overall, excellent. Great location.
May 29, 2012
Rated 5 out of 5 by m324 Outstanding
I work a couple blocks away and stay at this hotel often after my work wine events. Everyone at this hotel is amazing. The bell captain, front desk, restaurant staff (hostess, server and the cooks) even the housekeeper so friendly and genuinley nice. you can tell they all like their job. Everyone is happy here and it really shows.
July 19, 2012
Rated 5 out of 5 by Alli8395 Exceeded expectations!
On a spur of the moment decision I recently booked a one night stay at the Palo Alto Westin. From speedy, friendly staff at check in to excellent amenities and cleanlinees of the room, I was thoroughly impressed by this Westin property! Close to the Stanford Shoppping Center and Downtown Palo Alto, I will definitely stay again!
June 23, 2013
Rated 5 out of 5 by JLC24 Staff Customer Service
We were especially impressed with the customer service during our brief stay. At lease three staff members offered me and my family a free bottle of water, which was much appreciated on that hot day. Nazfren at the front counter was a gem. Very sharp, very charismatic, very helpful. She is a shining ambassador for your hotel!
August 1, 2013
Rated 2 out of 5 by ecw2012 Mr.
Great location and convenient to malls, restauraunts etc.
July 8, 2014
Rated 5 out of 5 by m324 Fantastic Service
Beautiful room. Love the shower especially. Enjoyed Sunday Brunch. Very friendly staff. Looking forward to my next visit.
June 30, 2014
Rated 5 out of 5 by Fong66 Very nice hotel.
I have stayed at this hotel many times. It is conveniently located at just one block north of Stanford. The hotel is clean. The rooms are comfortable and quiet. The staffs are very friendly and helpful. I really like the onsite restaurant, too. Good food and excellent services. I will return next time I go to Palo Alto.
March 27, 2012
Rated 3 out of 5 by SPGStayer49 Quiet, Comfortable Hotel except for staff noise
The Westin Palo Alto is a very nice hotel with great queen beds, which are a great deal good for your back and the rooms are kept scrupulously clean. I am unimpressed by the noise of the staff, especially on the weekends. But the rooms are decorated beautifully and are understated. The room service is good except I am unimpressed by the food. It lacks imagination and it does not meet a California foodie, or any gourmand's standards in the U.S. The service is inconsistent. But it is a safe hotel except the staff noise scared me to death that there may be thugs as I need safety in my stays.There is a nice fitness center. They are supposed to loan you fitness clothes and gym shoes but the whole kit changes every stay and they are confused as to what is involved with this program. Even when you tip well, the service people let other people, for example, pick up the dishes outside your room from room service. There is little consistency with the service people in the hotel.
March 17, 2013
Rated 3 out of 5 by Graduation2013 nice hotel but not worth the high price
Carpet in rooms was dirty and needs to be replaced.
Fire alarms went off twice at nigth during our stay and no good explanation given
Food in restaurant good but $5 for OJ?
Could not get bellman to help with bags
Was no parking space in garage despite paying $14 per night to park.
Fitness facility barely adequate
June 18, 2013
Rated 4 out of 5 by Charlene0628 Home away from home
We have been staying at the Westin palo alto for nearly 7 years now when we travel to the Bay Area. It is a perfect boutique hotel even though it is a chain hotel. Staff is great especially Jonathan at the front desk and Samuel at reception. Margie in reservations! It will always be our first choice.
October 10, 2012
Rated 4 out of 5 by ET2013 Convenient and friendly
Very convenient to Palo Alto and Stanford, easy to get to from SFO. Staff was super friendly--even helping me find a taxi driver to help jumpstart my rental car when I left the lights on overnight (oops).
Downside: Pricey--room service was surprisingly expensive.
Overall would definitely recommend.
January 28, 2013
Rated 5 out of 5 by Noah356 Beautiful Property
The hotel is very beautiful and has been well maintained. The entire staff is friendly and gracious. Fitness center is clean and equipment is well maintained. Restaurant food and service is top notch. I recommend the New York steak-cuts like butter and flavourful.Would definately stay again.
August 22, 2012
Rated 4 out of 5 by KateAHolmes Robena - awesome employee
I checked in at the Westin last week and had a panic attack when I couldn't find my wallet. Robena at the front desk was helpful and kind in contacting the taxi company that dropped me off, and we found the wallet in no time. I'm incredibly grateful to her for her professionalism and calm.
November 18, 2013
Rated 5 out of 5 by m324 Enjoyed the pool
Always a fantastic stay. The staff is extremely friendly and very attentive. I had time on this trip to enjoy the pool. Very nice. Breakfast is always a must. Loved everything. Can't wait to go back again.
May 17, 2014
Rated 5 out of 5 by BeLee13 Customer Services
I was at the Westin Tampa during the NALP conference in late April. Tito was excellent and provide some of the best customer service I have ever seen. He went way, way beyond the call of duty. He was friendly, helpful, and an overall wonderful person to be around.
May 21, 2013
Rated 4 out of 5 by refi ommunication
I was asked about bed changes during my stay, and said I would be green, and not require them. I was told I would still receive toiletries, but after 3days had to ask for them. I am not sure I would go that green again, even tho I received 500 extra points.
December 29, 2012
Rated 5 out of 5 by m324 Always a great time
Front desk employees are amazing. Everything at this hotel is fantastic. Samuel and Caroline are the best!! I wish they could travel to your other properties and train them on customer service. Even the restaurant is excellent. I will be back soon!!
February 11, 2014
Rated 5 out of 5 by Pinky2287 Arrived in September, Left in October
This was my 6th vacation visit in 3 years and have booked two trips for 2013.
Could not ask for a more restful spot. The kindness and warmth from everyone I met was much needed and appreciated. It feels like coming ‘home’ after a long trip away.
My room was beautiful, as always. Thank you to those who made it a special place to come to each night.
Noticed the changes in the gym, business center and hallways. On my last visit (May 2012) they were just finishing the laying of the new carpet and had finished the wall paper in the hallways.
Breakfasts were wonderful in Soleil, I can get Starbucks Coffee anywhere at home, but it never tastes as good as it does here. Normally I am a ‘coffee only’ for breakfast person, but when I am here, I always manage to enjoy and eat breakfast.
Was able to enjoy two Brunch Buffets – not to be missed. Having a light supper in the Luna Lounge was a perfect end to a day.
Saying ‘nightie-night’ is always hard, however, I can look forward to returning in May 2013.
With appreciation and affection.
October 18, 2012