Rated 4 out of 5 by JFC111 Good location for skiing - petty charges
The hotel has a great location next to the ski lifts and village. We went on the President's Day week (school break). Overall we liked the hotel. We were annoyed however at the policy of not allowing skis in the rooms, and "offering" instead a valet-service solution that costs $9/day per pair of skis. This is ridiculous; the hotel should either allow skis in the rooms or provide a free alternate solution. Additionally, they wanted to charge $14/day for internet access in the room; again, this should be a free service. In sum, we liked the hotel, but they should do away with their petty charges for ski storage and internet access...these can add north of $50/day to your bill.
February 24, 2014
Rated 3 out of 5 by Ironman2014 Nice but needs some improvement.
Great resort, but rooms need to be refurbished with simple yet modern tech amenities which have come to be expected such as easily assessable bed side outlets or USB hubs. Also house keeping missed our room one day...
July 29, 2014
Rated 4 out of 5 by Rod1959 Whistler getaway
This hotel has everything we needed for a week end getaway,
July 30, 2014
Rated 5 out of 5 by Monkiette Execellent Stay, Friendly Staff, Great location!!!
We loved our stay here. Our room was lovely, with the view over the pool and mountain – breath taking!!
Your staff (front desk, concierge, valet and Fire Rock lounge) were incredible, so friendly, helpful, accommodating and just couldn’t do enough for us to make our stay perfect in every way. It is very obvious to me that Westin Resort Whistler has excellent management that makes sure all guest feel welcome and comfortable. We will be back for sure.
The hotel itself is beautiful ….. very warm and welcoming. Although we only live 90 minutes away, we felt as though we had really been on a vacation. We returned from our stay feeling refreshed and relaxed.
Thank you, thank you ,thank you!!
November 22, 2012
Rated 4 out of 5 by kizmit8888 Good location in village and attentive staff
Even though the rooms are slightly dated the customer service was excellent and location is great
July 28, 2014
Rated 4 out of 5 by JSeth A well needed rest
My wife, mother in law, pug, and our newborn baby all came up to Whistler for the weekend, and the Westin fulfilled all my requests. We had a wonderful upgrade to a corner room with a view that eased my concerns with the newborn crying and they had the crib and dog dishes and bed ready to go. They also answered all my questions regarding the village information extremely thoroughly. The room was very clean and it was nice to have the dining room table where it was situated in the room. We ordered from the Aubergine Grill which exceeded our expectations for dinner. All in all a great experience.
June 20, 2012
Rated 5 out of 5 by skuo Updated breakfast menu
Came here during low season in Whistler. Hotel was very quiet and the rooms were tidy. Valet was really friendly and helpful with storing the bikes that we came up in.
I really like the new and more realistic breakfast upgrade options for SPG Platinum guests. For guests who are not SPG Platinum, the price of the breakfast menu is also much more reasonable now for everything except for the buffet. $30 for a breakfast buffet feels a bit too much if I didn't have platinum status. It's a very nice breakfast buffet and the staff is very attentive, but I think $20-25 is probably a more reasonable price range for the area--especially given that there are several great coffee shops in very close proximity to the hotel.
May 5, 2014
Rated 5 out of 5 by Nikiana Silly to stay anywhere else!
I love the staff. Each department will go out of their way to make sure your stay is pleasant. They don't seem to be bothered by us going up to them everyday and asking them for a hand. We had our annual Symposium at the Westin, and every year we're reminded why we stay there. The rooms are wonderful, beds amazing, water pressure in the shower is full strength (always a plus), food outstanding, located right by the Gondola. The hotel is always spotless. Juan and Hillary are great people to work with. Everyone in our group loved the stay, and will definitely be going back. Thank you, Westin!
August 22, 2012
Rated 5 out of 5 by Lynda10 Loved the bathroom and kitchen area
We were really happy with our stay at the Westin. The staff was friendly and the rooms were very clean and comfortable. We did find the room to be too warm which made for a restless sleep, however, I believe the A/C just needed some tweaking. I wouldn't hesitate to recommend this hotel to anyone. One needs to be aware the daily parking fee is rather steep!
July 16, 2014
Rated 5 out of 5 by Adventurer55 My Favourite Whistler Destination
If your skiing or biking the proximity to the gondola can't be beat. Well appointed kitchenettes are an added feature that allow for an easy breakfast or dinner option. The overall service is great, the staff are courteous and friendly. The Hotel is close to the village bustle but removed enough to be quiet and private. Most importantly my family loves the Westin.
July 15, 2014
Rated 2 out of 5 by Starwood99 Going downhill?
Stayed at this hotel many times and always had a great experience. I have stayed other really 'Busy' times. But this trip, service is not at par with what you pay for a 5 star hotel. my room key had issues, had to go down twice as it would never work, third time one worked. Then phoned to front desk to bring me a new second one, but they never came. There was a pleasant surprise as rm was beautiful, had really high ceilings and view of the slopes. We slept great, room was clean and quiet. Pool area was a mess. I'll still recommend this place, but warn about expecting a 5 star experience.
September 3, 2013
Rated 4 out of 5 by Operator44 Great location
The westin is as all we have stayed clean and has nice room and very comfortable bed , easy to go for walk as close to village and sights. The food and lounge good and greeting staff more than happy to give directions
July 21, 2014
Rated 2 out of 5 by bgguilbo Ageing resort property
Overall somewhat dissapointed with value obtained for this stay. Rooms are in need of a serious update with textiles and finishes clearly showing their age. Service and staff responsiveness not up to Westin standards overall. Will look elsewhere next time.
July 20, 2014
Rated 4 out of 5 by PamelaK Pleasant enough
The Westin was our homebase for the 2014 Ironman Canada event. Excellent staff - very attentive and professional. Good check-in, fast bag handling, not “overly-friendly” receiving staff which I appreciate. At one point our in-room phone was not working and we needed a 4:30am wake up call. We mentioned this to the maintenance person, and someone was knocking on our door at 4:30 the next morning.
Regarding our junior suite, it was small and bit dated with old cabin-style cabinetry, but quite comfortable. Clearly time for a facelift, though. Nice little gas fireplace and well equipped kitchenette. We were not able to cool the room adequately due to the fact that everyone was using the AC, and the system could not keep up. This property was built largely as a winter facility, so we assume it is an engineering issue, and likely not a common problem.
If there is a compliant, it is prices, particularly with food and beverage. While the Whistler area is expensive, the Westin is "Beyond Categorie" as we say in cycling. Non-valet parking for our rental car at $30/day? Basic breakfast buffet at $35/person? Very limited entrée selection at the Vine and Grill dinner room (4) and very expensive. We can only assume that other guests may have felt the same, as the dining rooms seemed to have very little activity despite the fact that the hotel appeared to be very full. We realize that Whistler is a pricey get-a-way in general, but we got-a-way from the Westins prices (which means they generated no F&B revenue from us) and found better value and variety steps away in the village.
July 29, 2014
Rated 5 out of 5 by Gateway Westin as part of SPG
Staying Dec 22nd through 28th , points stay with Plat 35% discount. The fact that it's even bookable on points for such a demand time of the year says a lot about the SPG loyalty program . The staff are swamped , bell hops going steady , breakfast staff terrific .Comments about front desk staff aren't based on knowledge of how Whistler business's are staffed , there are no lifers , turnover is the norm and I'm sure the Westin does their best to educate them about programs , benefits and entitlements. Westin has something special happening every day of our stay and they do it well.
December 25, 2013
Rated 4 out of 5 by VictoriaScott Always a good rest
Wonderful beds and a great room.
July 23, 2014
Rated 2 out of 5 by Traveller852 Didn't Meet Expectations
The room needed some updating, the shower was not clean, the A/C didn't cool the room enough (we had to open the windows which allowed the unpleasant odour from nearby smokers into the room). Wireless access in the room was also an additional over-priced charge and should have been included in the price.
The fitness centre and pool were decent, but staff were not usually present even though the area was quite busy.
July 4, 2014
Rated 5 out of 5 by Zazzy Very Good
The location of this hotel is perfect for getting around Whistler. Very Clean, quiet and friendly. It has everything you need right there. Beautiful lounge areas, restaurants, Shops of all descriptions. Even though we do not have a dog it is nice to know that it is also a pet friendly hotel. The only thing I would like to see change is having wifii access in the rooms.
July 7, 2014
Rated 5 out of 5 by DandT Westin Whistler Exceeds Expectation
Our first time to Whistler Westin and we were treated like gold. Dominic at the front desk was nice enough to sign us up for SPG, give us a free room upgrade (it was our honeymoon) and provide us with free wifi. Dominic was a pleasure to deal with, very courteous and professional.
November 13, 2011
Rated 4 out of 5 by Lynn The location is great
We loved our stay in Whistler Village. The hotel is perfectly located near the gondolas and central in the village.
Be ready to be nickled and dimed for everything. No skis in the room so valet (no locker is offered) service only; $8.00/day/pair of skis!
Wifi is free in the room but if you want to use their computers you need to pay. Also $2.00 everytime you use the phone to call whether local or not (free between rooms only). In the Junior suites; you get kitchen ameneties but no table and chairs to eat from; folding chairs and table would have been much appreciated!
March 8, 2013
Rated 5 out of 5 by Deano Great service. great food. great location.
I had little bit of trouble when I check in. Manager in duty called me and apologized for unconvinced service. And she even wrote a letter for that again. The service I recieved was great. Breakfast buffet was great too. It wasn't very veriety chose of food. But quality was great. Serving was very good too. I did not need to ask anything because our waitress was all ahead of me(she knew what I need every time). My little dog had were with us for this time and she made some trouble. But how manager handled were outstanding. I really appreciate what she even offered me.
March 21, 2013
Rated 3 out of 5 by frequentlyinwhistler Missed expectations
While the facility was to the level expected for Westin Resorts, we were very unimpressed with staff at check-in and check-out. Not at all friendly. Quite impersonal. Valet at check-out simply handed car keys over while not helping with bags or opening car door. We will in all likelihood choose to stay elsewhere for our next weekend at Whistler. Disappointing service for the dollars spent.
July 2, 2014
Rated 2 out of 5 by fg01 BELOW normal WESTIN resort EXPECTATIONS
The hotel is pretty and has a good location.
They charge for everything.
EVEN WITH PLATINUM BENEFITS.
Give you vouchers for breakfast buffet.
Then if you have any hot item on buffet, they charge you $9 additional per person without any advance warning.
PARKING is $35/day even though you don't even use the car in whistler.
After staying at the WESTIN in AVON, I was expecting a much higher class of service and comfort from this resort.
When in whistler, there are MANY other hotels to stay at. Which I will in future visits.
April 19, 2014
Rated 3 out of 5 by Towney Rooms designated as family friendly
I rarely have any bad comment with our Westin experiences. My wife and I stayed with our newborn at this property and were told our rooms was in a family friendly area of the hotel (East tower 10th floor). The room next to us was occupied by a group of 20 something yr olds who thought it ok to play music really loud at 4am for 4 hours. We are fairly chilled people but this was unacceptable and not exactly consistent with family friendly.
June 23, 2014
Rated 4 out of 5 by Vaughn123 Great Hotel Location
Our first trip to Whistler for my sons March Break. Chose the Westin because of the location and the reasonable room rate. Used ski butlers for the rental equipment they are excellent. The hotel is clean well staffed and the restaurants are good but heavily over priced. The food is okay but not worth the money your paying. That goes with many of the restaurants in Whistler. If you want good food and service go to Ric's Mix Grill upstairs not down stairs. Thoroughly enjoyed our stay at the Westin and it contributed to a wonderful Whistler vacation. The only negative is the $30 plus HST parking charge per night. Don't mind spending money on lavish things on vacation however, that parking charge just rubs you the wrong way.
March 19, 2012
Rated 4 out of 5 by JimmyP29 Hit and miss service
Waited about 15 minutes to check in and there was not a line- one person on the phone and the other helping a customer.
Had dinner at Grill and Vine, party of 16 but restaurant was pretty empty. First couple to sit down at the table and last couple to get a drink. Took a very long time to get our bill after we asked.
July 7, 2014
Rated 5 out of 5 by chance60 Dog friendly
Great stay at your hotel always a treat when we can bring our dog Bailey to enjoy the outdoors of Whistler
July 16, 2014
Rated 3 out of 5 by YshouldI Disappointing visit
One has to visit this hotel simply because of the location but compared to other Starwood properties and experiences it is lacking. As we qualify for early check in because of our status we were very disappointed to have to wait 2.5 hours for our room (spoiled a good afternoon by the pool). The agent dealing with the Housekeeping department mislead us into believing it would be an hour. So after a costly lunch we had to sit around for another hour. Our preferred room was located adjacent to the elevator with a view of the Gondolas so we had to keep our drapes closed most of the time for privacy. There is a wonderful Japanese restaurant located within the hotel (but not affiliated) which made the overall experience worthwhile.
August 5, 2012
Rated 1 out of 5 by HATAN Disaster
When checking in was told hydro will be out overnight. Not told before arrival and given option of staying elsewhere. Fire alarms were set off when hydro came back at 7AM. Had to carry belongings down from seventh floor as elevators went out when fire alarm was set off. No coffee for the guests in the morning.(told to go next door) The worst hotel stay I have ever had. P.S. CHARGED FULL PRICE!!!!!!!. Two nights later stayed at another Westin and valet the rental. My windows were smashed out, costing me another kings randsome by renal company for the window.
January 9, 2014
Rated 5 out of 5 by Nicho1 Wonderful Ski Holiday with my Family
Having read a number of previous reviews on SPG and Trip Advisor, I was concerned about what we might experience at this hotel. My expectations are high as I was travelling a long way and stay in a lot of hotels annually. I would have to say our experience at the Westin Whistler was absolutely wonderful, the one bedroom suite was quiet, clean and really comfortable. The cooking facilities were fine for four of us and suited our needs. The facilities including the spa, pool, gymnasium and ski concierge were all wonderful and I could not have been happier.
January 22, 2014