Rated 3 out of 5 by CheekyMonkeys Great hotel, not so great staff
The hotel is quite comfortable with a nice heated pool which is a plus for those with kids. Rooms are cozy and include a kitchen area. Reception/front desk staff just do not seem to be happy working there. Not friendly or welcoming. I've been to this hotel 3 times since the Fall and the last trip was the most disappointing. The only reason I come back is because I have Spg membership but even then it doesn't get very far when asking for adjoining rooms and then being told its available but for $40.00 more?! I thought upgrades are free when available w/ Gold status?! The clerk made no effort to be accommodating and was quite rude. At least we had rooms next to each other, we just kept our doors open and the kids ran through the hall from room to room, no biggie..
July 15, 2014
Rated 3 out of 5 by Skier29 Disappointing customer service
I had to stay in a hotel in Whistler for a night as my condo was being renovated and thought the Westin would be a reliable choice. However, I was very disappointed when we could not check in at the check in time (4 pm) and the staff weren't even able to tell us how long it would be. I left my phone number with them so they could call when it was ready but still hasn't heard anything an hour later. I went back to the front desk and was told the room was ready but no one had called because they had been too busy. Neither of the two staff at the desk were apologetic about any of it. When I did get into the room it was clear that the cleaning had been rushed, as there was still a lot of the prior guest's shaved beard in the sink in the bathroom.
August 7, 2013
Rated 2 out of 5 by EVJohnny Hidden Parking Rates - not for local BC & WA residences
I recently stayed at the Westin Whistler with my wife and newborn. Upon arrival, I was told that parking was not included in the rate, even though on the Westin Whistler website, there is an explicit public advertisement that state local BC and WA guests who show valid ID (which I had) had parking complimentary with their stay. The front desk manager, tried to explain they do not advertise that, I showed him the webpage on their own site, he then went on to try to explain how different rates include and exclude parking. $30 extra per night was added to my 2 nights stay. I feel that local guests from BC/WA area are treated like 2nd class citizens since it appears The Westin Whistler's target guest is really the international traveler, which my family and I were not. I would not stay there again, even though I am a SPG member. Plenty of other hotels in Whistler to choose from.
September 14, 2014
Rated 2 out of 5 by Audi This hotel could do better
Staff was great as well as service. The room was ok but the kingsize bed felt like I was going to roll off. It had a big dip on both sides and a hump in the middle. Did not sleep very well at all. The restaurant was nice but very expensive for breakfast. Definetly over priced. The pool was ok the only problem was that it was in the shade all day. Our friends stayed at the pan pacific mountain side so we hung out at there pool. The best pool patio in whistler. You are in the sun all day long and get to watch the mountain bikers take jumps.
October 11, 2012
Rated 4 out of 5 by tandlski holiday getaway
we have been staying at this hotel over the last several years and it seems quality has gone down hill a little. rooms are not as clean has use to be, dust everywhere (lights ect) millwork in horrible condition from use and water damage in bathrooms. beds not as comfortable (sagging in places-not quiet the heavenly expierence) rooms overall needs a remodel. Very dissapointed in having to pay for ski storeage and overpriced parking, this is a mountain resort and nearly everyone has ski/boarding gear, never paid for this in the past (not cool)...limited internet is not great for a business traveler, free service is SLOW.. other service is overpriced. resturants/bar were great. SPG members treated as regular guests w/limited upgrades (rooms/amenities ect)
December 21, 2012
Rated 5 out of 5 Our dreams came true
We held our wedding at the Whistler Westin, Dec 2011, just days after the hotel had finished a major decor upgrade. We had changed our venue with just 6 weeks to the wedding date as our prior venue involved so many compromises that it was no longer our dream wedding. The Catering and Conference Director and the chef jumped to action, amid their own decor changes, and spoiled us silly! They delivered everything we hoped for and more: single venue for ceremony and reception, great food and hang out space while photos were taken and proximity to the village for those who wanted to explore, beautiful decor for photos outside and inside, dance floor included, care for our guests with food allergies, and desserts that are still being talked about a year later.
December 4, 2012
Rated 5 out of 5 by FamilyFive Great Whislter Trip For Family of Five
Our family of five made our first trip to Whistler to ski on December 18, 2012. It was the first time our 5 and 8 year old had ever put on skiis. Our hotel stay was the best. Hotel staff was excellent and took care of our every need with great urgency. We waited for nothing on this trip. This hotel was more convenient than I could have imagined. 25 yard walk to check the kids in for ski school each morning, and 45 yards away from the Whistler and Blackcomb Gondolas. Best three day vacation we have had. Cannot wait to go back.
December 26, 2012
Rated 4 out of 5 by SPGgoldmbr great family getaway
We recently stayed at the Westin as we had bought a travelzoo package for 2nights including dinner for two on one of the nights. We were not expecting much when it came to the dinner but were very surprised to find out our dinner choice was not limited to a set menu, rather we could choose anything from the regular menu. Our children ate free, the food was wonderful and the service even better. The staff at the restaurant was top notch much like in a 5star restaurant. The manager even came over just to ask how the children at our table were liking their dinner. This was a great family getaway and we would recommend this hotel. The pool is a nice indoor outdoor pool but it is in need of a clean. That would be my one comment for improvement. We would stay here again.
September 19, 2012
Rated 3 out of 5 by Oliver2012 Whistler Vacation Review
We stayed at the Whistler resort already multiple times in the past. This time was not so great. You could tell that the hotel needs an upgrade urgently and that it has seen many guests over the years.
The staff was friendly but not very knowledgeable. Many offered SPG benefits were not available or the staff did not know it was available or how to handle the request. We had the impression that the billing of requests was more important than actually delivering.
However, the powder was awesome and the overall skiing experience was unbeatable. Maybe I am just spoiled, as a Platinum member, by the responsiveness and availability of benefits that I usually experience in Westin facilities.
However, the powder was awesome and the overall skiing experience was unbeatable.
March 13, 2012
Rated 3 out of 5 by SPG99 Service needs improvement
For some reason, the hotel concierge staff had gone home for the day at 2pm on a Sunday. The front desk staff were ill equipped to fill this void. One member said he would research dining options for me and leave a voicemail, but never did. When calling the concierge hotline, they were not willing to make a restaurant reservation for me - I had to do it myself. What's the point of having a concierge then? Overall, there was a very laissez-faire attitude to service at this hotel. The room was fairly nice though.
October 11, 2012
Rated 4 out of 5 by TkSwiss81 It had its ups and downs
Upon arrival we checked in and were treated rather rudely. We were never acknowledged for being Platinum members and were told there were no upgrades available for the 1st night. We were offered to switch to a 1 bedroom for a fee of $60 a night additional. We decided to pay the extra money as we were with our two teenage boys and needed the space. I am glad we switched rooms as the studio was way too small for the 4 of us. The 1 bedroom was great but please tell me why are there no hooks in the room? We would get home from skiing and everyone would lay their jackets,gloves,helmets all over the floor. It would be great if they had hooks! It was also great to have the kitchen and extra sink. Overall it was a nice stay but definitely didn't feel pampered by the staff in any way.
January 7, 2014
Rated 4 out of 5 by Kailanei Feedback
Had a great stay at the Westin Whistler resort, the amenities were nice and relaxing, staff were attentive and very friendly and the room were nice. The only issue was the fridge has a defect on the door that the beverages fell out when we open the door. Suggestion is to place no glass bottles in the fridge doors or fix the fridge door bar so it doesn't break. At least the staff were kind enough to attend to this issue right away. Thank you
August 10, 2014
Rated 4 out of 5 by ZimboDave The staff are exceptional
We booked at The Westin for three nights to celebrate our 20th wedding anniversary, knowing that the hotel would offer a wonderful experience and that it is so conveniently located to the Whistler Village. The last time we were at Whistler was for our honeymoon! The changes at Whistler were astounding and we loved every minute.
Our stay was thrown into jeopardy though when my wife awoke the first morning with a very severe back spasm. The staff particularly Juan and Laura reacted quickly with caring to resolve the situation. Laura knew straight away who to contact for acupuncture and Chris of Whistler Integrative Wellness Centre was in our room to consult and treat. The pending disaster was soon converted into a day and stay filled with happy memories - thank you Juan and Laura and The Westin.
August 14, 2013
Rated 2 out of 5 by Mike56 Westin Whistler
I booked the Westin expecting a good set of facilties at the hotel. The room was good, had a good view, saved money having the kitchen which we used for breakfast, was quiet, staff helpful, close to the lifts, a good valet service todrop off skiis etc. But other than using our room, we found little else of interest in the hotel. In effect it became an expensive Suite. There is no atmosphere in the hotel at all due to the layout. It just seemed a very big warehouse. Pool too small.
January 28, 2013
Rated 5 out of 5 by romanticAtHeart Location, location, location
A wonderful stay with an amazing upgrade, beautiful surroundings in the heart of whistler, and incredible, responsive, grounded and friendly staff, in a location that sets the heart a flutter and the body moving to all the pleasures that is the core of whistler in september!
September 8, 2014
Rated 3 out of 5 by travel77 unsatisfied
We are SPG members and we went to Whistler to celebrate our Annyversary . We told Hotel that we were cekebrating our anniversary and asked for a high floor with a view we were on 5th floor looking at trees . the carpets need cleaning and shower floor should have black mildew cleaned . From a few experiences SPG members are not treated special .
August 21, 2014
Rated 3 out of 5 by Towney Rooms designated as family friendly
I rarely have any bad comment with our Westin experiences. My wife and I stayed with our newborn at this property and were told our rooms was in a family friendly area of the hotel (East tower 10th floor). The room next to us was occupied by a group of 20 something yr olds who thought it ok to play music really loud at 4am for 4 hours. We are fairly chilled people but this was unacceptable and not exactly consistent with family friendly.
June 23, 2014
Rated 2 out of 5 by Snowfeather40 Ski Valet Charges unreasonable
I have been a guest at the Westin many times, but the $9 day / pair skis valet charge makes me not want to return. The charge is made without any notice to guests. However signs clearly indicate not to bring skis to your room and direct you to the ski valet. How can this be reasonable? Two complaints to unhelpful front desk staff removed the charge but left a very irritated guest who no longer felt any of the relaxation that the Westin aims to provide.
April 29, 2014
Rated 4 out of 5 by shirokuma Great location
If you're here to enjoy the outdoors then you couldn't ask for a better location; everything is right outside the doors. The gas fireplace gives the room a warm feeling and it's nice having a kitchenette. The rusty toaster in the drawer could use a Brillo-pad scrubbing, though!
The Aubergine restaurant was fantastic. The server was professional and attentive--she anticipated my every need. The wine choices and food (especially the warm bread) was excellent.
August 30, 2013
Rated 3 out of 5 by John45S Holiday Stay 2012
Staff was good and very friendly....Location is about the best in Whistler village with easy access to everything. However, I found the hotel to be very "cold" in that it did not take full advantage of its location or facilities to feel like a resort vs. a room near the lifts. Virtually no fire pits or entertainment, Lobby is not a place to relax and get a drink and hotel charges too many fees like ski -storage I have never seen at any comparable property.
January 1, 2013
Rated 4 out of 5 by Andrew21 Winter Escape
It was a one night stay with a few friends to do some boarding the next day. It was perfect because they allowed early check-in at 12:30pm and for after check-out we were also allowed to park until 5pm all no extra charge. The staff was friendly and very accommodating. The pool was amazing an experience and very memorable as it was snowing a lot and the snowflakes looked like falling stars. Truly a magical winter escape for my friends and I. Thank you.
February 26, 2013
Rated 2 out of 5 by Traveller852 Didn't Meet Expectations
The room needed some updating, the shower was not clean, the A/C didn't cool the room enough (we had to open the windows which allowed the unpleasant odour from nearby smokers into the room). Wireless access in the room was also an additional over-priced charge and should have been included in the price.
The fitness centre and pool were decent, but staff were not usually present even though the area was quite busy.
July 4, 2014
Rated 4 out of 5 by MountainMan Convenient & Serviceable
Everything is convenient at the Westin Whistler Resort:: Whister village access, Gondola for both Whister & Blackcomb, full kitchen, even shuttle service to-from Vancouver. As a loyal SPG member, I have stayed at much nicer SPG properties. The Westin Whister resort is starting to show age and needs some renovation.
The only complaint we have is that the room we stayed has a false ceiling and we can hear every footstep from the guest room above us.
March 2, 2013
Rated 5 out of 5 by Grannyfrannie The Westin Experience!
The Westin Group is always our preferred place to stay and The Westin Resort and Spa at Whistler is no exception. A beautiful property; a very warm welcome from the Bell-boys/Concierge to Reception.
Our room was spacious, beautifully fitted out and, of course, the Heavenly Bed.
Excellent recommendation for excursion and restaurant.
We had only allowed for one night at the resort and wish it was more. We will look forward to our return. Fran and Dex
August 9, 2013
Rated 5 out of 5 by PJ13 Great relaxing Resort in Whister
I have stayed three times at this property in the past year and every time I am pleased with the consistent great service that I receive. The hotel is conveniently located and has nice spacious rooms and suites. The staff always explain the amenities and location of the room being provided at check in and are polite and professional. The facilities are great and its the perfect place to kick back after a great day of biking, hiking or shopping.
September 22, 2012
Rated 4 out of 5 by Kenny604 House keeping missed something.
Everything from front desk staff to restaurant staff has been great!
We liked every bit of our stay except for one little detail!!
After the kids went to sleep, I started to pull out the sofa bed for myself.
In disbelieve, I discovered an old pair of socks stuck inside the sofa bed!
This tells me the bed sheets were not replaced after it was last used!!
I ended up using some towels to cover the sofa with the hope that the pillows are clean!
December 28, 2012
Rated 5 out of 5 by TheGreyViper Self Contained
Great kitchen and really good fridge. Small balcony which was nice. One of the few hotels that supplied TWO racks for suit cases. A very nice unit good lounge facilities. Bedroom was a bit small as no room for suitcase racks in bedroom but it was more than adequate.
All in all a good experience.
August 20, 2014
Rated 2 out of 5 by davesolomon Excellent location but staffs were terrible
Usually when u pay the big bucks to stay in a star hotel, u expect everything in order. Unfortunately, for the first time I had a terrible experience with Westin.
1. Platinum breakfast was totally not worth it. They serve you in a bowl - very small portions of five fruits and yougurt.
2. No westin heavenly shower. The tiny little shower nozzle - powerful speed of water can poke your skin and u just want to get out of shower asap.
3. No one at the concierge for 45 minutes - we wanted to buy peak to peak gondola tickets and was waiting.
4. Escalators didn't work for 50 minutes - we were in the 8th floor with an infant + stroller and were just struck in 8th floor because the escalators didn't work.
5. Valet parking is very pricey and have to wait for 20 minutes each time to get our car.
Location - Best Location in the whole of Whistler.
September 7, 2012
Rated 3 out of 5 by Anniversary35 Great location
We were given a gift certificate from our children however had incredible difficulty booking a room with it. Finally after three days of frustration trying on the phone, we were able to contact someone to help us. Ended up with a nice studio room which needs some updating, but loved the comfy beds. Great location to the lifts and the Village stroll.
August 2, 2014
Rated 5 out of 5 by gyhang Great stay like before
this is my 2nd time stay here, everything like before. Nice location.
September 10, 2014