Rated 4 out of 5 by Clever1 Our favorite park and fly, peacefully
This Westin mostly gives the best experience. Westin airport hotel is quiet, beautiful, and peaceful.
December 15, 2013
Rated 2 out of 5 by Singhfamily Disappointing Service
As a longtime spg platinum member I am in general very pleased with the service starwood provides its frequent travellers. I was excited to stay at this hotel. you cant beat the convenience factor of being attached directly to the Delta terminal! when I arrived I was told no upgrades were available but I would be upgraded to a suite next afternoon. That was nice and unexpected. However when I went the next day another person there said that is not their policy and no rooms are available.
Later that day I was waiting for my driver in the lobby corridor when I rudely asked to clear the area for some VIP guests that were arriving. I had to wait outside in muggy weather. When my car arrived another valet attendant was rushing us out as the "VIP" bus was soon arriving!! Obviously there is class above platinum that I am not privy too.
Finally at checkout when I asked about my amenity points the receptionist said that the free internet was my amenity gift. I explained to her that was not right and she begrudgingly gave me the 500 pts as if she was doing me some kind of favor.
The staff at this hotel has a lot of work to do on how to treat guests especially their most loyal customers!
August 22, 2013
Rated 5 out of 5 by JoanneED Waylayed in route
This hotel is very convenient when your travel is interrupted.
December 17, 2013
Rated 5 out of 5 by Joey13 Great experience
We had a great experience, very lean and comfortable.
December 2, 2013
Rated 3 out of 5 by CathyH Dedicated Airport Security Line is Hotel's Best Feature
The best feature of this hotel is the dedicated security line for the Detroit airport, but the line was closed for repair when I departed for my flight. This was disappointing, especially since I wasn't informed of the closure. Luckily, I decided to head into the airport earlier than usual and had plenty of time for the walk over to the general security line in the airport. Overall, my stay was fine. Housekeeping was pretty unsatisfactory with small details being overlooked, like a lot of dust on the tissue holder and bathroom mirror that clearly wasn't cleaned. I had a larger housekeeping concern that was thankfully dealt with immediately. I'd probably stay in this hotel again, but it would be due to the airport convenience more than anything else. Be sure to request a room AWAY from the lobby, which has a bar that's open until very late and can get quite loud on any given night.
June 29, 2014
Rated 5 out of 5 by Epoc Great Quality
We were very pleased with our accommodations at the Westin. Everything was A+ from the staff to the restaurant to our room.
July 7, 2014
Rated 5 out of 5 by Zeus88 An absolute must stay!
If you want to have a wonderful sleep the night before your early morning flight, the Westin Detroit is an absolute must! My husband and I thoroughly enjoy the comforts of the Westin, more specifically their Heavenly beds.
We use this hotel solely for the purpose of knowing we are going to have an excellent sleep before we face the hustle of early morning flights. We always request a high floor, opposite side of the elevators, and facing inside looking down on the atrium. We have never heard the flights.
Every time we have stayed here, we dine at DEMA restaurant which is located in the atrium. It is a modern atmosphere with excellent food and very moderate prices.
The employees of the Westin DTW are always extremely polite and courteous; from valet to check in desk, to any of staff in DEMA. I feel that the people that complain about the staff should perhaps look at themselves and how they are treating the employees. If you are rude and ignorant to them, how should they treat you? They are there just doing their job, they are not the ones that created your mood, get over it and move on.
Quite honestly there is nothing I can say negative about this property. Westin DTW is a clean, friendly, modern place to stay with great access to the airport (your own access to customs for Delta flights).
Definitely a must stay when flying out or into DTW airport!!
January 7, 2012
Rated 3 out of 5 by Cici1215 rooms are alittle tired and room service slow
Room service took an hour on a Sunday night at 10 PM (i was told 30 minutes when i called)....when i called guest services to check on the status, they said they would check and hung up. I called back 15 minutes later to check again and was told room service was "on the floor". Seemed to be pretty poor service on the phone and with the follow up.........I was disappointed in the level of disinterest.
June 24, 2014
Rated 5 out of 5 by db26 Great Airport Hotel
Stayed here one night to catch an early flight. Being a plane buff, I loved having the view of all the Delta planes outside my window. For those worried about noise, the soundproofing is absolutely incredible! You really can't hear any jet noise at all, though you do still feel a slight rumble as planes are taking off. Room decor was very nice and modern. Best part about the hotel is the private security line...or I should say lack of a line, as I was the only person at the time to go through it. Note that the private security line is only if you're flying Delta without a checked bag. Did have an erroneous minibar charge on my final bill, but the staff promptly issued a credit when I called.
May 5, 2014
Rated 1 out of 5 by Softball17 Not what I expected for a hotel of this caliber
Mortified at the price upon check-in and told it was a higher grade room - club level. Well it was Friday night and the club lounge is not even open. Arrived to my room to find a television that did not work. Add onto that the charge for internet and wow what a ripoff. Cannot comment on the food - been waiting for room service for over an hour. What a dissapointment.
April 27, 2012
Rated 4 out of 5 by FJ77 Fabulous Hotel
Tis hotel was classy, clean, and comfortable. Staff were very nice and responsive. I like the fact that it is connected to DTW, makes it very easy to catch the next plan.
June 25, 2014
Rated 4 out of 5 by SDay33 Night manager went above and beyond
Ken, the night manager, was dealing with a very difficult situation not of his own making. He handled it masterfully. He acknowledged the importance of taking time for his most loyal customers (I'm a Platinum SPG member). And he found a creative solution that worked for everyone. He should be commended.
June 20, 2014
Rated 4 out of 5 by Hatten2143 Hotel Location
stayed at this hotel many times and have always had good experiences. rooms are modern and well equipped and are quiet (despite the noise of aircraft)
June 24, 2014
Rated 5 out of 5 by JB199 Fantastic!
My husband and I were recently stranded at the DTW airport for 30 hours by Delta and had a very terrible experiences with customer service at Delta. We stumbled upon the Westin and it was fantastic! The staff was super friendly and it totally turned my evening around. The wonderful person that checked us in was Leslie and really it was so refreshing to go into the hotel and have people be nice to us and the room was so clean and comfortable. Plus, you really can't hear the planes take off at all, it is amazing. The special security gate they have is also very nice and easy! Would recommend this place to anyone!
December 27, 2012
Rated 4 out of 5 by kcz7 Great location for Business travel
Great hotel, The beds need to be updated
June 23, 2014
Rated 5 out of 5 by Gregm56 Close to airport.
Great location if flying.
June 23, 2014
Rated 2 out of 5 by dpmt Not What I expected with a Westin!
After a long day of travel and flight cancelations and delays we finally made it to Detroit where we missed our connection. It was late and we just wanted some food and a drink. We booked a room with breakfast. We went straight to the bar to get a drink and dinner However, the area was so small every seat was taken with a wait at 10:30pm. So we went to our room and said we would just wait for breakfast. The late night dining had very limited options that really diode not sound appetizing.
Well, there was no getting a wink of sleep as the room we were in faced the courtyard and the elevators could be heard all night long if it wasn't the elevators it was some kind of compressor that kept sounding every 30 seconds or so all night long. Beds weren't that comfortable. Needless to say after not sleeping the whole night due to the noise we missed breakfast cause we woke up too late and had to run to our flight. If you have to stay here avoid room 833 at all cost. I would never go back - worth the cab ride to go off airport. I expected a little more comfort for $370 in the less than 12 hours that we were there.
June 20, 2014
Rated 3 out of 5 by dianne678 Pretty, but missing some things
The first room we were given had a loud drilling noise. We asked for a new room and were then given a SPG floor (not sure why we did not get that the first time around). The fridge we requested due to medical issues was filthy when we received it. We cleaned it out. The hotel did offer us another one but we decided not to wait. Breakfast was great. Checkout was a nightmare. We told the front desk we would forgo housekeeping however I don't think that was recorded or communicated with housekeeping. No information was under our door and the front desk person didn't seem to understand what was in their system either. I think we will get the SPG points though I'm not convinced. We'll stay for the next Michigan graduation and then that is it.
May 5, 2014
Rated 5 out of 5 by chad1234 Excellent hotel
My wife and I stayed here for 1 night before leaving for our Honeymoon in Florida. The price was excellent for a 1 night stay and 10 days of valet parking. The hotel lobby was beautiful, new, and inviting. All of the furniture, amenities and bedding were new and spotless. The bathroom was luxurious with brand new faucets, a new shower head and fresh towels. I was impressed with the room overall. There is a shuttle that can take you quickly between the McNamara and North Terminals. The valet parking was a breeze, there were plenty of helpful valet members to take my car, and I was able to retrieve my car quickly upon my return. I would highly recommend this hotel to anyone looking for a stay at the Detroit Metro Airport.
April 18, 2014
Rated 4 out of 5 by HarryBan All great but restaurant
Lobby restaurant looks nice, but not enough room. Tables set up in hallways!
June 16, 2014
Rated 4 out of 5 by Lisa814 Convenient if catching a flightf afterwards
The hotel is nice, parking is extra because its located in an airport. This particular trip, no room service for cleaning took place. The bell person and valet people were the nicest.
June 9, 2014
Rated 2 out of 5 by Autumn11 Reservation experience terrible
Reservation experience took over one hour from talking with reservations to checking in and finally to the room.
Shower curtain had an awful smell.
June 9, 2014
Rated 5 out of 5 by GSD1950 Detroit Metro Westin
I would recommend this facility to anyone. The staff from Valet to registration were friendly, very pleasant and efficient. The hotel was quiet, clean and has every ammenity.
June 1, 2014
Rated 2 out of 5 by ms138 Dissapointed
Had my bag at concierge station twice: on early arrival and on departure date. The first day I tried to retreive something from bag during a break and left without because there was no atendant. Upon departure atendant was out of area (more than 11 minutes) and that delayed me enough to miss an earlier flight. Additionally the connectivity for Cell and wireless devices is really poor. All in our party expressed dismay. This is my second stay (hosting company chooses site) and I had the same difficulty the first time. Could not make a call from my bedroom. People watched while doing so because I was not alone in that difficulty. Last trip I had to stand in a particular corner close to window ot get marginal signal. They need repeaters.
April 12, 2013
Rated 4 out of 5 by Julie2014 Assistant Vice President Marketing Communications
The meeting facilities were very nice, updated, clean and the staff was very accomodaitng. the food at oru confernece was good, fresh and had a nice variety to meet everyone's needs.
May 30, 2014
Rated 5 out of 5 by 3crazykids Excellent first night of vacation!
We stayed at this hotel the first night of our vacation to make it easier on our 7am flight. We were able to utilize our suite night awards and so were completely blown away by the room when we arrived. It was a gorgeous room and the hotel had left us a surprise of drinks, champagne and a fruit tray which my kids adored in honor of our anniversary. We were so touched by the gesture. What a heavenly evening watching the planes and getting a good very quiet night sleep prior to our early flight in the other terminal the next morning. Thank you!
August 29, 2013
Rated 4 out of 5 by NoneDone Marooned in Detroit
Very convenient location
Very responsive staff
Very pleasant room
Very comfortable bed
May 30, 2014
Rated 4 out of 5 by Linda342 this hotel has a great staff
The Hotel itself was a very comfortable place to stay, but I have to say I really admire the staff for the time frame I was there. Megan at the front desk was wonderful and polite and went out of her way to help at check-in and departure. Not to say that everyone else was bad she just stuck out to me. Darius (kitchen or in house staff) and Wendy (store) was enormous help to me when I was there. I had a problem and they were more then happy to help me solve it. Keep up the good work.
April 11, 2014
Rated 4 out of 5 by Stan0214 An Excellent Facilty and Location
The Westin Metro Airport facility met our get-away needs, though not our return needs. We booked the park and fly package and were totally satisfied until we returned.
First, our text message to retrieve our car from valet parking was not received before we arrived at the valet stand and presented our check--not a big deal, but neither was it as promised. I recommend phone calls rather than texts so the customer gets feedback that their request has been received. We received a text after we picked up our car that stated "Dear Valued Guest, We are unable to confirm your request at this time."
Second, we were promised that our electric car would be fully charged for our drive home; we received it uncharged. I recommend that hotel employees promise only what they will deliver.
March 5, 2014
Rated 5 out of 5 by Yunnie Great staff!
Attentive staff & comfy rooms!
May 29, 2014