Rated 5 out of 5 by Ritesh Home in a foreign city
I visited Malaysia with my family and decided to stay at the Westin - both in Langkawi and KualaLumpur. I must say that I came away surprized with my experience - a first with the Westin anywhere in the world. I usually fly very frequently and usually stay in other hotel chains. But the Westin was really up there - especially in terms of location, staff friendliness and service. A small gesture like the front desk staff walking with us to the Executive floor to help us check in, was remarkable - something we would never expect in another hotel property. Thank you for a comfortable stay. I will ask for a Westin next time I travel, even for work.
May 13, 2013
Rated 4 out of 5 by Rayman House Keeping
One of the house keeping guys is not really paying attention. He left the cleaning Trolley outside between my room and room 2104 when there is alot of space in the hall area.
I thought it was ok when I left my room for breakfast but 1 hour plus i came back it is still the same. I do not know what is his reason when I realized that he is cleaning rooms on the other side of the hall.
Just thought the management should know about this as the trolley was blocking my next room 2104 door and it was almost half blocking my room door too.
May 12, 2013
Rated 5 out of 5 by KelvinT Late-shift Front Staffs May Need More Rest
The staffs here, especially those at Executive Club Lounge, are excellent. Except one front staff I met on Monday morning (around 1:00 AM). The key card was good for elevator but could not open room door so I went all the way down to ground floor. He asked for verification, which is normal, but I gave wrong birthdate. He still let me through but looked super annoyed. Perhaps need more rest? :)
May 14, 2013
Rated 4 out of 5 by Kavin12 Nice, Comfort hotel
Convenient and nice hotel. Good location, lot of shopping, pubs, bars and also restaurants around the hotel. Rooms are big and clean. Easy access to KLCC. Recommend place.
May 15, 2013
Rated 5 out of 5 by Rami Westin Kuala Lampour
I love the hotel services, facilities and staff.
May 15, 2013
Rated 4 out of 5 by cindy Disappointed
We stayed in a room at the back , at night there was music till late night (may be due to Karaoke lounge nearly). Does Westine has double glazed window?
Deeply disappointed that nobody mentioned the "hats off" food promotion at all when we checked in, so we missed the chance of sampling the good food, The buffet dinner at Living Room was really disappointing, pasta was not cooked properly, the chinese style grilled seafood was too saltish too
May 13, 2013
Rated 5 out of 5 by TerryB excellent hotel at a good location but ....
I have been staying at this hotel for the past one month, on a very regular basis however none of the SPG points has been credited. I was asked to submit a missing stay claim on SPG every time I asked the reception about this - but should this be the norm?
Appreciate if this type of work flow is reviewed and fixed.
May 9, 2013
Rated 4 out of 5 by Eddie Pool
The hotel was clean, comfortable and looked 5 star. But some things let it down. For example, not serving food at the pool until 11am. We're international travellers and fly into destinations at all hours. In KL we had less than 24 hrs. We wanted a swim but couldn't eat there because it was before 11am. We had to finish swimming, shower, change and sit down to a formal meal in a restaurant. Why can't we have f&b at the pool prior to 11am? Staff are already there.
May 5, 2013