Rated 5 out of 5 by Acutenurse Pleasure has many names.
Breakfast was great.
Dinner at prego is a must, have a booking on Saturday night or not table.
Across the road from main shopping centre, KL pavilion is a bonus.+++
Check in / check out very smooth.
Booked a non smoking floor and still had smoke in room, not happy.
October 26, 2012
Rated 5 out of 5 by Dural Outstanding location
This was our second stay at Westin KL over a 12 month period. In both instances we were extremely pleased with the standard of facilities and the "can do"attitude of most of the staff. There was only 1 instance where my request for strings from the Night Concierce to tie up a parcel was met with a "we do not have strings". Next morning, I asked the same question of the Day Concierce and "Yes" we have strings for your parcel. Difference between Night and Day!!!! Other than this all of the staff was fantastic.
The breakfast room is something not to miss. It was an excursion through the different cuisines of Malaysia. The beef bacon should not be missed, or the local tropical fruits. Love the jackfruit and the fresh jusices from the bar.
But the location of the hotel is definitely hard to beat. The Pavilion Shopping Centre, across the road, now has an air-conditioned covered walkway to KLCC. A 10 minutes walk in comfort connecting the two premier shopping centres of KL. My wife simply loved the option of shopping at KLCC.
February 17, 2012
Rated 4 out of 5 by Jaime2 Overzealous service
I very much like this hotel and use it often, but almost every time it seems at breakfast the servers are too anxious to clear the plates. I was only half finished and got up to get more juice and when I got back my table was cleaned. They should ask first.
July 21, 2013
Rated 2 out of 5 by Aaron Uncomfortable Stay
The room and hotel facilities were unsatisfactory. The bed and pillow were too soft. The room air-conditioning was not cold enough. The swimming pool area needs much improvement for a 5 star hotel. The only plus point was the location of the hotel.
May 20, 2013
Rated 5 out of 5 by ShoesBallet Great Location
Lovely hotel in a great location close to the Pavillion shopping centre, KLCC Suria and some excellent restaurants. Staff are always very welcoming and made us feel at home. We love reading each staff's "Passion" which makes you feel like a big family rather than just another guest! The breakfast buffet is just amazing! This is our third visit and we would definately return again.
July 21, 2014
Rated 1 out of 5 by Danielle78 Unsatisfactory stay
I fill out a review card on my departure regarding my stay with the Western Hotel KL.
The fact I havent heard from the manager regarding my complete simply indicates the lack of care the hotel gives to clients.
I wait for your reply
November 1, 2012
Rated 5 out of 5 by ysodeh This hotel is fantastic
The Westin Kuala Lumpur hotel is one of best hotel I experienced. The staff are very friendly and helpful. The service is professional and great and of course, the location is premium, right at the heart of shopping and dining area
October 22, 2011
Rated 2 out of 5 by Familyman This hotel has no spa
This hotel have no spa and small swimming pool. The great location is centre of Bukit Bintang but traffic jam if use taxi. Just walk around for shopping and great local food.
The room is very comfort with nice bed.
January 23, 2013
Rated 2 out of 5 by Samli168 Security
Someone (non-housekeeping staff) entered my room without permission.
I called the manager-in-charge and requested him to give me an explanation.
But to my great disappointment, I had no explanation from him.
December 19, 2012
Rated 5 out of 5 by Madi Friendly and welcoming Hotel
One of the most friendliest hotels I stay and that is why I call this my second home
People like Salesh in the front office and Mr Puvan looking after our needs makes me come back again and aganin
October 15, 2012
Rated 3 out of 5 by bayou Not Good
6mths since we stayed here in Residences. This time stayed in Main Hotel.
1. CLUB LOUNGE food selection poor, items not topped up, although B/fast had plenty of time left and same in the evening cockktails.
Some Staff had problems understanding their guests need i.e. understanding English. Main problems from female Staff, seemed to be new. More Training needed for a 5* Hotel. Very disappointed this time. Coffee orders took ages, got our own.
2. ROOM. Old, needs a renovation. clean except for shower cubicle black mould on tiles.
3. The Heavenly Bed is far from Heavenly, too much bedding totally unnecessary, and the pillows are uncomfortable.
February 4, 2014
Rated 5 out of 5 by Desue50 A must stay when in KL
Hotel was great, all staff excellent and professional, food was superb. Only fault you have is the WiFi or lack of, better WiFi in $25 a night in Vietnam, you need to fix this urgently.
October 6, 2012
Rated 3 out of 5 by Yang Need some remaking on room
I think some part of the room already in not-so-good condition. Some wood furniture in bathroom already in tear off condition, and curtain somehow cannot open smoothly.
January 3, 2013
Rated 5 out of 5 by Easy Internet speed
The internet speed in the room is slow. Also, in the conference room of 20 people, we were only given 4 WIFI access. Below competitor offer.
October 2, 2012
Rated 5 out of 5 by alwaysgoing sleep and food
Quality of sleep:
sleep was interrupted frequently by other guests banging doors.
Food and Beverage:
The verity of food was excellent however the hot dishes at breakfast were not hot. This was everyday over our stay.
July 23, 2014
Rated 5 out of 5 by PaulHe Good Sauna
The Sauna locates in 4th floor, which connect with both sports room and swimming pool, very convenient, excellent.
December 10, 2012
Rated 5 out of 5 by MoeB Westin KL
Very nice hotel. Great location. Free shuttle service to Petronas twrs. Very good Military rate. No spa services.
October 16, 2012
Rated 4 out of 5 by Immersian It was alright.
Although a nice hotel, we found the room to be a little dated. For the price paid, there are other hotels which can rival The Westin in terms of facilities and comfort. But the hotel does excel because of its proximity to local shopping attractions and also for its Heavenly Bed. But for some others, may not be enough.
July 21, 2014
Rated 5 out of 5 by ComdrJeff Overnight stay with wife & daughter
As usual, the service & facilities were top notch. My 5-year old daughter loved the heavenly bed & pillows.
June 24, 2012
Rated 4 out of 5 by Scorpio1972 Excellent room, great location, 1st class service
This is my 2nd time at the Westin KL! Just 3 days prior to that, I'd booked myself at the Westin to attend a company sponsored training in KL. I was greeted at front desk by Shailesh, who was very helpful and polite in attending to my check-in arrangements. Shailesh even registered me on the spot for Starwood membership after I'd told him that I was a former Starwood member. My 2nd stay at the Westin was even more spectacular, I was upgraded to a one-bedded apartment at no cost due to the fact that I was travelling with wife n kids. How thoughtful is that? Love the room, love the breakfast, love the service most of all. Thank you Westin KL!
July 4, 2012
Rated 5 out of 5 by OshanaD The hotel is great!
Its a great hotel location is good as well. Friendly staff and the best breakfast buffet!
November 10, 2013
Rated 5 out of 5 by Popcorn MS
Everything excellent. Westin Kuala Lumpur is best hotel i stayed in Kuala Lumpur so far.
March 12, 2013
Rated 1 out of 5 by frank47 Poor performance
Stuff members need urgent re-education, especially the reception stuff.
November 26, 2012
Rated 5 out of 5 by Saqar Home away from home
Great hotel, great location, great service, great staff.
December 15, 2012
Rated 5 out of 5 by Matar Excellent service
The stuff r so so freindly
October 8, 2013
Rated 4 out of 5 by lim88 Staff quality has to be improved
Front desk staff should brief the guests about hotel facilities, eg gym, pool, dining area etc. They could have done better.
Awesome breakfast, love their gym facilities and yoga class.
I cant find other hotel who cares about healthy lifestyle of their guests so much! well done!
July 21, 2014
Rated 3 out of 5 by shank this hotel has a great location for shopping
nice location, good value for money though not great on luxuries..was peeved that they charged me for a kitkat bar after i came back!!
July 23, 2014
Rated 3 out of 5 by CKC1 Hotel Service has gone down
Being a regular guest at this hotel, the new bunch of staff don't seems to be as well trained.
1) Check in - rooms were separated even though I had requested for them to be next to each other. Staff had to reorganize for this to happen
2) Welcome Chocolate was not delivered until I had to ask for it in the evening
3) Internet in room was not working - too more than an hour (after 4 phone call) to get it resolved
4) Room book / charges was all messed up when I check out - was charged for both rooms instead of one being fully redemption
Never had such problem before - wonder what training has been provided for these new faces.
April 5, 2014
Rated 4 out of 5 by TravellerJeff Great choice in KL
I stayed at this hotel as part of a trip through Asia. Having stayed here previously I found the hotel to again be a great choice with an excellent location. Rooms are large and bathrooms are well appointed.
July 21, 2014
Rated 5 out of 5 by John Best value.
First the bad.
I arrived late Friday night to find my requested room ie 2 single beds, non smoking room were not available. (I booked through a Travel Agent and insisted upon this although the Hotel denied that I had requested this). They provided a roll-away bed for the first night. It appears they provide rooms on a first come basis so any more trips I will be coming in on an earlier flight next time.
And thats it for the negatives
I normally stay in Sinagapore but have found the Hotels there are becoming way too expensive. The service and amenities available to Club Members is the best I have experienced at any other hotel that I have stayed at.
March 21, 2013