Rated 5 out of 5 by Davie12 The staff is honest & responsive
The night Manager was very friendly and helpful with our player cards. My wife left her wallet in the room and didn't realize it until an hour later. She called the hotel and spoke with the Manager, Samantha. Samantha kept my wife on the line and sent a Security Agent to our room to see if the wallet was there and they found it. We drove back to the Westin to pick up the wallet. Everything was in place; we can't thank the staff enough for following through and being so honest. My wife was a disaster. Thank you!
November 7, 2013
Rated 1 out of 5 by David86 Desert in the Desert
For what the purpose of any hotel room serves, I can't deny the roof over my head. However, I am extremely disappointed and not impressed with the cost basis and room environment. A one night booking after tax doubles what you'd pay across the street. I try to stay within the SPG family which was the reason for my booking, but since I was only spending the night I expected more from The Westin. Apparently the AC was broken which no one advised us of during check-in but was discovered on the phone call to the front desk. We were advised that the issue was being resolved. Upon our arrival back, the room still remained at 74 degrees. We felt as if we were in a sauna. So what we take from this you ask? We won't be returning to this location during our frequent travels to Vegas.
April 27, 2013
Rated 5 out of 5 by birdog Great Time
We stayed at the Westin March 13-15 the rooms were nice and the location to the strip was great. I brought my 21 year old son and it was the first time he could gamble and he though the Westin was great. During the week the tables have a $5 bet minimum which is much less than the tables on the strip so he could gamble much longer for his limited income. Everyone was very nice, I actually stayed here last Sept with my 89 year old mother and the hotel let us use a wheelchair for her at no cost which was a blessing. I highly recommend the Westin a great value for a fantastic place. Friendly helpful staff, clean comfortable rooms.
April 1, 2013
Rated 2 out of 5 by DenverKB Great Service, Terrible Accomodations
Upon arrival I was checked in by a wonderful member of the front desk staff. He was eager to assist me with an early check in and late check out; however, their housekeeping simply could not get their acts together. The hotel smelled terribly and the room cleanliness left much to be desired. It was a huge disappointment compared to every other Westin at which I have stayed. I feel bad for those that work at the hotel, as their efforts were good in the face of a run down hotel and inept housekeeping staff.
January 17, 2012
Rated 4 out of 5 by grounded1 Great Service - Oasis from the crowd
I really enjoyed the hotel as it provided the same great service I've come to expect from Westin Hotels, and it also was far enough away from the strip to offer some quite and calm, which I really appreciated after contending with the hordes on the strip.
July 21, 2014
Rated 1 out of 5 by Lioness Very Disappointing
The moment we entered the lobby I said "I expected more." Our room had a ring of dust and dirt around the entire baseboard perimeter, the tile base was missing in places in the bathroom, the air conditioning could not be adjusted, the satellite reception for the television was intermittent, at best. Plus the pool was caution taped off, with no explanation. This property is NOT Westin quality. The staff was helpful and pleasant, but that was the only thing pleasant about our stay. We'll never go back.
November 19, 2013
Rated 5 out of 5 by Moe95 Westin Las Vegas
I loved the room cleaness and overall service. Staff was very professional and helpfull. They make you feel taking care of!! other note: The room needs detail updates.
July 21, 2014
Rated 3 out of 5 by Buldog5470 Slow and Dirty
Unfortunately my experience was less than what I have come to expect out of the Westin brand. The check-in process was extremely time consuming and the receptionist had to be corrected several times before the room and billing was correct. The shower had mold growing on the walls and the shower head barely worked and sprayed water all over. The staff was not overly friendly or helpful. Even the lack of organization of the vehicles parked in front created havoc with shuttle buses and other guests.
January 8, 2013
Rated 1 out of 5 by ilovespg Not a category 5 property
At best a category 3 property. Even the deluxe rooms on top floor were too small and had dirty carpets. Being platinum, I was upgraded to a suite a few days before arrival but on arrival suite was not available as hotel has been having water seepage problems in many suites. Food in the restaurant was bad and equally bad was the service by the waiting staff. On the positive side the Westin beds were good as always. Overall experience not even close to other SPG Cat 5 properties.
June 3, 2013
Rated 5 out of 5 A Well-Kept Secret
You really must try this hotel! In Las Vegas, there are certainly many offerings, but this little hotel held many surprises for us.
There is a happy hour nightly with beer & wine and light appetizers. There is a comfortable roof-top pool area, low-key casino, easy parking, a GREAT staff.
The spa was fabulous! Entry along with robes and slippers are complimentary. The area is tranquil and healing. All spa services are available. This hotel absolutely exceeded our expectations!
July 23, 2012
Rated 1 out of 5 by JillP horrible stay
Poor staff relations
small dirty rooms
fire alamrs go off
November 1, 2011
Rated 4 out of 5 by Thomas88 Good stay
A block behind the Strip, so bit less noice and crowed but still close to all attractions. Hotel is not as fancy as the theme hotels on The Strip. Do not expect standards of most of the Westin Hotels - some renovation is needed.
Staff at front desk was always friendly and tried to be helpful. They sent an email before asking for preferences - great. Upgraded also to a suite with nice view.
Problems with AC and the bill where fixed fast, altough these things should not happen anyway.
Spa is nice, but could have open longer then 6pm. There's a happy hour in the evening, with free drinks and some (very) small appetisers.
All in all a good stay in Vegas.
December 14, 2013
Rated 1 out of 5 by Tom111 Not a good experience
We reserved a King-bed room through phone to the Westin reservation desk. When we arrived, the receptionist said there was only a double-bed room available. So we had to take that room.
When we got to the room, it had a very strong smell. We thought it would go away after a while. But it stayed the two days we were there. There was also a bad smell somewhere. It really bothered me when I slept on the left bed.
Anyway, the two days were not a good experience.
November 16, 2013
Rated 1 out of 5 by Ammar Not as a expected
Unfortunately, my last visit to the Westin was not as expected ... the room (bathroom) was not clean when I checked in, the towels were mostly worn out, the room was very noisy in the early morning and when I contacted the manager and requested to change, I was told the hotel was sold out. I canceled the rest of my stay as well as my stay next week and booked somewhere else.
As a 11 years SPG member, 6 as Platinum, my expectations were higher.
February 19, 2013
Rated 1 out of 5 by DJR51 Really in need of upgrade
I can understand hotel being dated but everything was dirty...stains all over lounge chairs at pool...couch really dirty and stained in front of SPA ( ??)
Decorations on each floor were plastic looking....gym equipment didn't work properly...for the price as compared to other hotels in LV this was a bad SPG experience....and I'm a seasoned SPG member who seldom complains.....
February 20, 2014
Rated 1 out of 5 by AmyNB By far the worst experience I have had in Vegas
For the hotel, it was by far the worst experience I have had in Vegas. The room smelled like someone had just lit a cigarette in the bathroom, the air conditioning was much to be desired since I had to change rooms and then have the engineer come to the new room to fix that and it still never got below 72 in my room. The room service was wrong and had to ask for the right order to be sent up. And now I am having to email you to get my invoice sent like I had asked before I left, but also it is stated in my Platinum profile as such. I doubt I will ever stay at your hotel again while in Vegas even though I am a Platinum member.
July 1, 2013
Rated 2 out of 5 by FuriousSPG48 The front desk staff are very rude and need to be trained in Customer Service.
The front desk staff were increadably rude! Upon arrival I requested an upgrade to a suite if one was availavle. I was told that these rooms were reserved for "paying" guests. Then I was told that if I didn't likeit I could always leave. I am a Platinum SPG Owner which means have invested close to $ 250,000.00 in the Starwood Group. If I choose to use some of my ownership in points does that not
make me a "Paying Guest"?
November 14, 2012
Rated 2 out of 5 by Twinswim DO NOT USE YOUR POINTS!!!!
As many other reviewers have stated earlier, how this hotel carries the Westin name is beyond me. The staff is great, very nice, attentive and eager, but the hotel is just not very nice. I have ben a platinum member since 1999 and this is only the second time I thought that a hotel did not fit the name that Starwood used.
The manager deserves a raise because the staff is top notch...they deserve a much better facility.
January 20, 2012
Rated 4 out of 5 by MM14 Making It Right
I have stayed at this property many times and it has always been a good experience. This time was no exception. I had a problem with my room and was expecting it to take a long time to resolve. Instead the staff resolved the problem in less than 10 minutes.
Great breakfast buffet and the staff in the restaurant is excellent. The hotel is located just off the Strip and has easy on-site parking. No long lines for a cab!
November 15, 2012
Rated 3 out of 5 by hatesmoke1 Smoke permeating first floor horrible
I had to laugh at the signs posted about the hotel being a nonsmoking facility, when the casino smoke was a cloud on the first floor. The bed smelled of sweat even though the linens were clean, the remote to the tv was broken and cups were not replenished for the coffee until I asked for them. Carpet was dirty in the room. The restaurant people were very pleasant. And the servers for our conference, which was catered by an outside caterer, took the flack graciously for the caterer's terrible performance.
The meeting rooms were fine and the water provided was appreciated, in the sleeping as well as meeting rooms.
June 26, 2014
Rated 5 out of 5 by John3050 Front Desk
We were helped at the front desk by,Mylin. She went out of her way to find a room for friends of our who needed a room for 2 nights. They are SPG members , she made it work for one night which was great. Very nice to work with. More employees need to follow her example.
March 6, 2014
Rated 1 out of 5 by EVO438 Don't stay here or be weiry!
This is my last stay in a Sheraton! I have given you two chances, Orlando and Las Vegas. The desk clerks are rude and pay no attention to you. The rooms are dirty with dirty carpets and drawers in the rooms. The views and pools fall way short of the advertisements. I was looking forward to the spa only to find the price was double of other hotels. I want my money back.
June 11, 2012
Rated 5 out of 5 by Lola17 Great hotel, great location!
I have stayed here several times on my visits to Las Vegas. Everything about this hotel is great. A five minute walk to the strip, a Starbucks on site for my caffeine fix and comp. brew packet in your room. Manager's reception is a nice way to meet and mingle with a glass of wine and appetizer. I will always stay here when in Vegas. Best value for money near the strip.
July 23, 2012
Rated 5 out of 5 by getawayman Great spot less the pets
Love staying at Westin hotels and this one is only one block of the strip. Easy walking to Caesars and Ballys and Flamingo are right across the street. Only problem was all the dogs. Especially the one next door the people left in the room, large dog barking like crazy waking us up, and would not stop. Really rude and annoying. People leave your pets at home.
January 3, 2013
Rated 5 out of 5 by Artur Very good home base to visit the Strip
Well, in fact was not surprised: that was the Westin standard - warm welcome (with an additional to Platinum ammenity) , clean spacy room, good facilities and very close to the heart of the Strip. I agree with one of the reviewers that the distance between hotel and Strip might be more "friendly", but contrary to the review - I was not feeling insecure, although I've seen some homeless people, and some strange individuals (but you may see them all over the Strip).
Additionally the valet parking staff was very friendly and quick.
I can totally recommend this hotel to everyone travelling to LV, regardless the purpose.
March 20, 2012
Rated 2 out of 5 by dansk Westin in Las Vegas
I have stayed in this hotel several times, and consistently there isn't enough water in the morning to shower which is a HUGE problem.
Frequently one must wait until the water pressure comes back, once the rest of the guest have taken their showers.
staff members are indiferent about this issue.
I think my last time staying here has come
April 23, 2012
Rated 2 out of 5 by Ezyjackson Everyday problems
We had problems with reservations, we had problems with billing everyday for services we did not have or request. In addition the room carpet was filthy. Love the location and facilities. Most staff were very helpful except for one front desk person who wanted to charge us a full days SPG points for resort fees and taxes. Ludicrous! They still have not emailed my charges as they promised yesterday and have my bank money on hold. Won't be back to this facility, I will try Summerlin Aloft next time.
July 9, 2014
Rated 1 out of 5 by MJMNYC Worst Westin I've stayed in
Don't stay here. With so many Vegas options, find something else. I'm Gold and never felt that way. Issues
1. Clock didn't work
2. No heat first night
3. No heat 2nd night after i asked it to b fixed
4. Asked concierge for help checking out "i don't do that"
5. Slooooooowwwww internet
Don't waste your time
March 1, 2012
Rated 3 out of 5 by AwesomeEK mediocre stay and poor management
I've stayed here twice now. The first time I had a number of problems with my room from cleanliness to air conditioning. Reported to management and was told if I were to come again I should contact a specific manager and she woukd see that my next stay would be upgraded and much better. A number of calls later I never received a return call from this person and I was told that no upgrades were available. With over a months notice. Even more disappointing is the faxt that contacting the GM never got a reply either. I guess the management works well together.
July 3, 2014
Rated 4 out of 5 by librarybuff14 almost right
staff when needed was responsive & accommodating. the problem was needing the staff too often:
the message light kept blinking but i couldn't directly access my messages;
the connection to wi-fi needed work twice, one time resulting in speaking to a very rude & impatient remote IT person (the local couldn't fix it)
the biggest issue: trying to be "green" actually translated into your room NOT BEING CLEANED AT ALL! the Westin note said it would only result in not changing sheets & towels. This is misleading, and the $5 coupon was meaningless and useless as it could only be redeemed in the restaurant
June 26, 2014