Rated 1 out of 5 by Okinawa9 This hotel is not a good place for celebrations July 4
Beds were too hard didn't sleep well
Dusty in restaurant brass bars floor around booth dirty bathroom I. Room walls not polished
Entry way step up to lobby not impressive
I expected more from a five star hotel
The food was common place. Nothing extra not cooked well or arranged appealing. I will not recommend this hotel unless you step up your game. Clean up and by the way some of the hotel staff had on wrinkled uniforms
July 6, 2014
Rated 1 out of 5 by SleepyandDisappointed Completely Disgusted!
I am beyond disappointed in this Westin!!! My husband and I came to Atlanta on July 4 to see the amazing fireworks at Lenox Square Mall. We chose to stay in Buckhead because we knew it would have the finest hotels and best proximity to the show. I chose the Westin, as I expected it to provide us with a very nice stay here. Oh my, was I wrong!!!
I am currently in the room waiting on time to go to the celebration, and let me just say... I am afraid to touch anything. First, immediately when we walked in I was disappointed. Our room just didn't look like a normal Westin-quality room. It appeared old and worn. We went to lunch as soon as we put our things away. When we came back the second time, more and more things became noticeable.
I went to the restroom and looked around. It is disgusting!!! There are dirty smears and drippings all down all of the walls in the bathroom! What's worse, l felt of the towels. Thankfully, I grabbed the the towel in the perfect spot. There are at least 2 bloody (bright red, unwashed) spots on that first towel. I glanced at the other, and it has brown spots. The shower looks like a hospital shower... A dirty, and old one at that. The grout lines are horribly dirty and even separating. Some of the tiles have even sank in about 3/4 inch.
It is hot. I have the air turned down as low as it will go and blowing as high as it will, and we are both sweating.
The desk has a huge water stain on it. There are dings, scrapes, and scratches on every part of the room. The carpets are filthy! The sheets have holes in them!
It is also very, very loud in here. We can hear absolutely everything going on in the hallway, down to the exact conversations. As I type this, there is a young boy in the hallway talking about the "awesome Audi" he just saw on the street.
And where are my floor-to-ceiling windows as promised on the standard amenities page of your website?
Part 2: I called to ask about a refrigerator as it is on the website as being a standard amenity in all rooms and to request new towels. The lady told me they'd wheel one up and towels as well. They did.
The man apologized for us getting bloody towels (yes, I'm afraid to use these too) and left without word of a refrigerator, so I assumed it had been forgotten or there wasn't an available one.
At this point we were ready to venture out to see the fireworks. I hung the Do Not Disturb sign out because I DID NOT WANT ANYONE COMING INTO OUR ROOM WHILE WE WERE GONE... I LEFT MY PURSE AND SEVERAL OTHER VALUABLES OUT AS WELL. We came back, and my to my shock, there was a refrigerator in our room! At all other hotels, a Do Not Disturb sign keeps people out of your room!!! Not to mention the fact that the refrigerator is all scratched up and barely cooling and squealed and chirped ALL NIGHT LONG and kept me from sleeping!!
I am miserable, extremely sleepy from no sleep, and I want to leave! I cannot believe I paid close to $300 (not to mention all the other HUNDREDS in travel expenses we incurred) to endure this sort of treatment and have a completely ruined Fourth of July!
NOW AT 8:00 AM IT SOUNDS LIKE SOMEONE IS DOING CONSTRUCTION WORK RIGHT ABOVE OUR HEADS AND ABOUT TO CAVE THE CEILING IN ON US!
July 5, 2014
Rated 5 out of 5 by RandyJ489 Great Stay in Buckhead
Attended a conference at the Westin and thoroughly enjoyed my stay. The venue was great, the room was comfortable and quiet, the check-in was informative and quick and the food at the Palm was fantastic!! Best hash browns i have ever eaten. The location is great with other restaurants within walking distance. Would recommend this to anyone visiting the area.
July 1, 2014
Rated 3 out of 5 by RB17 WiFi
The usage and cost of WiFi is overrated. The service, even when it is free, is difficult to use. If security is an issue, different levels of access are easily established. To access common email, from known carriers, should never be a problem. It was most inconvenient.
July 1, 2014
Rated 5 out of 5 by Thump1 Great value
The hotel is in a great area. The service was wonderful and will stay here each time I am in Atlanta.
July 1, 2014
Rated 5 out of 5 by Susie44 Love the hotel
Love the hotel. Friendly, efficient staff. Love the location. Love The Palm and the bar!
June 30, 2014
Rated 5 out of 5 by Marsh99 Fantastic location and staff
Great property with great staff. Very comfortable hotel and well taken care of.
June 28, 2014
Rated 4 out of 5 by Sandy5916 Renovations in Progress
Check your floor, you want to be above the renovation's. They are working from the top down.
June 25, 2014
Rated 4 out of 5 by Trish07 Great Location for this Hotel
Very Nice Hotel - I would have liked to see a better set up for the bar area. It was never open when I was down in the lobby between 4:00 and 6:00. (Happy Hour).
June 23, 2014
Rated 5 out of 5 by Kiki31 Great Hotel
This hotel was Great... The atmosphere, the workout center, the rooms, the drinks at the bar, Food, and the staff was undeniably the best all around that I have ever encountered. Starting with the Valet Service to the Reception desk and beyond, they were all great! There is only 1 thing missing at this hotel and it would be an outdoor pool but even I can overlook that because everything else was so wonderful.. Thanks to you all!
June 20, 2014
Rated 5 out of 5 by ImHungry My stay
everything was excellent except:
--hotel bar...too expensive...go next door to Dantanners
Excellent conference center
June 20, 2014
Rated 3 out of 5 by Nurse56 Conference Stay
Rooms were comfortable. Banquet rooms were too cold.
June 16, 2014
Rated 5 out of 5 by LadyJaye Get Place For A Conference
I was there for a conference and the accomendations were awesome. The staff serving the conference to the person cleaning my room were all very customer oriented. I would definitely select this hotel if I were to ever be in Atlanta again for business or pleasure.
June 16, 2014
Rated 5 out of 5 by abj53 Wonderful Customer Service
The staff and their customer service skills sat the Westin is outstanding. They went over and beyond to make sure that my and my family stay was outstanding, And it was!
May 28, 2014
Rated 3 out of 5 by thomas44 THE PALM NEEDS HELP
The Palm restaurant was always without a "hostess" to sit people or to welcome them. The small bar in the lobby was totally ignored by Palm staff. Dirty Glasses were
left sitting on tables in the lobby area.
May 19, 2014
Rated 4 out of 5 by KennyfromTitus Great Staff
Very accommodating staff.
Excellent beds. Great location.
May 12, 2014
Rated 1 out of 5 by Bsmith83 Poor service, hotel in poor shape.
I reserved a king room and was given a room with double beds. I didn't make a fuss and went to my room, card didn't work. Went downstairs to get another card, then get to my room to find an industrial ozone machine in the middle of the floor. I push it to the side as I'm tired at this point, then housekeeping knocks on my door at 11:15pm to remove the ozone machine.
May 6, 2014
Rated 5 out of 5 by TooManyTripsx20 Always a perfect 10
Buckhead Atlanta great location with friendly, helpful staff, great location for dining and metro,
Rooms is excellent order
There food was great
May 2, 2014
Rated 4 out of 5 by JoanD Conference
Facilities were well prepared and the meetings went smoothly.
April 27, 2014
Rated 5 out of 5 by Drew40 Starwood is the best!!!!!!!!
SPG has done it Again!
The staff at starwood hotels always WOWS me!
W Hotels and Westin TOP NOTCH
Very accomodating very helpful very professional
Please do yourself a favor and order the Chocolate Covered strawberries best we have ever had.
The chocolate is amazing.
The view from this hotel is AMAZING. The way the city lights up at night is great!
This location is very close to many things to do. GREAT AREA of town.
I just can't say enough about the Starwood Hotel Brand.
I will continue to be a VERY loyal guest.
April 14, 2014
Rated 3 out of 5 by Kathie54 Amenities not up to my par
For an upscale hotel, I would have expected wifi to be included. I had to pay $13 per day to work from the room and paid $6 to print a document in the business center. I teach online and had to keep in contact with students while I was out of town. This was a real hassle. I could have stayed somewhere else and enjoyed the same standards for less. Despite the expensive linens and food, there was nothing that I felt was outstanding. The staff was very attentive, however.
April 12, 2014
Rated 4 out of 5 by Araujo Good location
Valet service was great. Clubhouse is average compared to other Westin hotels. Club floor room very is very small, don't know about the suites on this hotel. We stayed during one weekend in Atlanta.
April 11, 2014
Rated 5 out of 5 by Tyler83 Nice Hotel in Buckhead
Nice hotel and great location in Buckhead. Rooms are good in size and clean.
April 9, 2014
Rated 2 out of 5 by JasonRoswell Not 4 star
Hotel experience was not the best, I requested a fan for use in the room and no go. The room next to use appeared to have 8 plus people in it who were loud all night-nothing was done
March 31, 2014
Rated 5 out of 5 by AntoinetteJ This hitel has a wonderful staff!
My experience at the Westin Buckhead was great thanks to the staff. They are all extremely friendly and efficient. This is what we call great customer Service but the extra is that they made it personally better! All of them!
March 31, 2014
Rated 5 out of 5 by RandyB Good experience - One suggestion
I elected the green experience with no house keeping. Thank you for offering that, as that is what I prefer. I would suggest for guests who make this selection, and are staying more than a couple days as a single, or at least a couple of days with double occupancy, either make your bars of soap bigger, or offer a couple of extra bars upon check-in. Yes, there were two bars in my room, but they don't last long with a shower in the AM, then one after working out each day. Minor, I know, but it's the little things, right?
March 28, 2014
Rated 5 out of 5 by Pita10 Great hotel and great location to a lot.
This hotel was very nice & has great location to restaurants, shops and more. Friendly staff too and the rooms were very nice and comfortable. Only negative we saw was coming back after dinner in the evening, there is no lounge or bar in the hotel.
March 23, 2014
Rated 3 out of 5 by Patricia01 Average With Potential
I have stayed at this hotel several times in the past and always have been pleased, leaving with all my expectations met or exceeded. I am disappointed that some of the services have been diminished or eliminated altogether. The property has a wonderful location and beautiful facility. By returning to a more fringe benefit hotel I would give you an EXCELLENT rating/review.
March 17, 2014
Rated 5 out of 5 by EyeMDTN Great stay!
Really enjoyed our stay. Comfortable, adjacent to Lenox/Phipps (our destination), great food at the Palms!
Nearly instant resolution of two minor engineering problems! Staff very responsive, informative and personable.
March 17, 2014
Rated 2 out of 5 by TNDiver Far less than what was expected
Having stayed at Westin properties before, I had an expectation of what was the standard at this hotel . . . . but alas, it was not to be.
Checking went smoothly but things went downhill from there. The hotel does say that a facelift is planned for 20145 but the room was past tired especially for a hotel of this caliber. There were several loose tiles in the bathroom (actually falling off and laying on the floor), the carpet was heavily stained and left one's socks black after a few hours in the room, the fridge sounded like a one-man band throughout the night *finally had to unplug it) and the desk chair was designed for someone that probably weighed 95 pounds and had a 24 inch waist. Trying to get a comfortable temperature was a challenge as it was either too hot or too cold during the night - and getting up with the dismal lighting made for a few stubbed toes.
There were other issues associated with the food service as part of the conference I was attending which is not covered in this review but suffice it to say that some of the practices are probably not in accordance with the local health department codes.
Overall, this Westin property left a lot to be desired and if we have to return to this area for future sessions, one of the other properties in the area will be at the head of my list unless a major renovation is completed here.
March 9, 2014