Rated 2 out of 5 by UnsatisfiedCustomer123 unsatisfied
We requested champagne and strawberries upon arrival. Shortly after arriving, they brought it up to our room. We were impressed with this! The valet was professional. Lobby to the hotel was nice! Also, the Palm restaurant was amazing! Room was clean except for the sink in the bathroom was dirty. In the middle of the night, some drunk people were banging on our door. Needless to say, security never showed up even though we called twice (someone from the engineering department showed up). This person continued to bang on our door in the morning also. After we left, I contacted the manager on duty and he assured us a partial refund that we had agreed to. It was been 2 weeks an still no refund. Management is not up to par by any means. Will definitely never stay at this Westin again.
February 28, 2014
Rated 2 out of 5 by CS312 Average Amenties and Poor Service
The rooms at the Westin Buckhead are entirely average. A comfortable bed was about the only positive. On the downside, the water pressure in the shower was below average - sometimes stopping entirely for a few seconds. The Internet fees are much too high, but they know that you are a captive audience. In addition, the room didn't have some simple amenities to improve the comfort of the stay (e.g., actual glasses instead of cheap plastic cups, a refrigerator). Finally, the bellhop area is seriously lacking in service. Upon arrival, I waited 20 minutes for my bags before I finally had to call downstairs and have a manager bring them up. On checkout, I left a bag with the front desk and then, while rushing to catch a flight, had to wait 10 minutes for someone to return with my bag.
January 21, 2013
Rated 5 out of 5 by Kiki31 Great Hotel
This hotel was Great... The atmosphere, the workout center, the rooms, the drinks at the bar, Food, and the staff was undeniably the best all around that I have ever encountered. Starting with the Valet Service to the Reception desk and beyond, they were all great! There is only 1 thing missing at this hotel and it would be an outdoor pool but even I can overlook that because everything else was so wonderful.. Thanks to you all!
June 20, 2014
Rated 4 out of 5 by ACS0595 Great Hotel, Unfair Reward Policy
I have always loved this hotel, even when I was a resident of Atlanta. The service, food, and overall quality is always top notch. The front desk staff (namely Marc) was extremely accomodating even after check out when I realized I had left behind some personal belongings). Only unfortunate dark spot was finding out (after being told otherwise) that I won't recieve SPG points for an expensive 4-night stay because I booked under a Conference rate (which wasn't much less expensive than the regular rate).
October 8, 2012
Rated 2 out of 5 Not a Good Experience
BAD: AC Fan motor in room failed while at dinner. Room smelled of burnt insulation. No recognition by Hotel this was an inconvenience for me.
GOOD: Replaced in about 1 hour by maintenance.
BAD: The buffet breakfast included cold scrambled eggs, soggy/cold sausage, and mediocre hash browns.
GOOD: The toast I toasted/buttered myself was the best part of the buffet.
BAD: The Fitness Facility was large but had very little equipment for muscle strengthening.
GOOD:Had a lot of equipment for Aerobic Exercise.
October 22, 2012
Rated 5 out of 5 by Shell48 Wedding reception
Entire staff provided excellent service and commitment to ensure a very pleasant stay.
Catering sales manager and team provided outstanding services that resulted in a "magical fairy tale" wedding. The coordination with outside vendors was outstanding!
July 23, 2014
Rated 5 out of 5 by Bobbytep EXCELLENt -. Best In Atlanta
The accommodations and staff were the best. from the time you went to valet until the time you left. The room was wonderful and the heavenly beds are the best.
The catering staff- I cannot find .words to express how happy we were with the event. We feel lucky to have had such a wonderful weekend at the Westin..
July 14, 2014
Rated 5 out of 5 by Dolores1010 Westin Comfort
Had a great experience, the fitness center is amazing, the bed was extremely comfortable, the shower heads are great!
I can't wait until the renovations are fully complete!!!
July 26, 2014
Rated 3 out of 5 by Ryno This hotel is in a great location
The hotel is in a great location. You can walk to the Lenox Mall and a restaurant called Dantanna's. I haven't stayed here for at least a couple of years, but it seems like my previous 3 experiences were better. It seems like the rooms need to be updated. The carpet seems old and the bathroom seems dated. The air conditioner didn't seem to get as cool as it said it was. I also think the room rate was too high for a hotel that felt older, especially since it didn't include parking.
October 6, 2012
Rated 3 out of 5 Less than pleased.
This was listed as a 4 star hotel but it's most likely a 3. The staff was friendly, but I had to ask for my room to be cleaned and then they didn't leave all the bathroom amenities as they should have. When my room was cleaned the second day, all they did was make the bed and didn't clean the bathroom sink, sweep the carpet or take away used glassware. They also charged me $2.50 for the "Complimentary" bottles of water. The hallway carpets were very dirty and had many stains.
October 31, 2012
Rated 2 out of 5 by aquaks needs a makeover in every way
low quality everything. in room: room smelled like air freshener covering up cigarette smoke smell. carpets old and gross, bathrooms old and gross and hold a smell. staff: not knowledgable, no concierge service, poor room service - food was poor and they didn't listen to the details of the order. even the starbucks in the lower lobby was sad... poor quality everything, starbucks needs to be notified their brand is being insulted! overall a huge disappointment for a westin.
January 10, 2013
Rated 2 out of 5 by HoustonHome Did not meet my expectations
On two nights I was awakened at 3-4 AM by loud guests, talking, laughing, slamming doors. I put my head out and there was two guys and one female which was pinned against the hallway wall. I step back into my room and called security,. Happened the next night again. Called security again, On Sunday, I spoke to Lauren at the front desk. She clearly could not have less concerned and had an attitude. Just said the offending folks in 1906 had checked out! Ha! Good luck!
March 4, 2014
Rated 1 out of 5 by Bilbo Room was Stuffy and humid
We stayed at your hotel for 2 nights for a business conference. It was not good. The AC was not working and they didn't even care to prepare the room before guest arrival for a better air quality and temperature in the room. It was very humid and uncomfortable. We couldn't sleep the first night, and it was still hot the second. There's not hot tub, the elevator system is bad. On a good note, the staff were good. It's the facilities that need to be improved or renovated.
November 13, 2012
Rated 5 out of 5 by Darlinboy Excellent Service
The front desk staff were amazing - the best experience I've had at a hotel in a very long time. Room staff and valet were also above par.
July 21, 2014
Rated 3 out of 5 by kaceylip most comfortable bed but the worst cleaning service
I spend 4 days and 3 nights at the Westin Buckhead. The staff were very friendly but unfortantely the cleaning service was horrible. I had to call at least 3 times each day to get my room cleaned. I have never had to do that with any other hotel. Also the TV and Internet did not work until Tuesday night and I checked out on Wednesday. The other problem I had was the pool was indoors, the weather was beautiful and would of loved to sit out by the pool but not indoors.
April 25, 2013
Rated 2 out of 5 by Hapa15 Disappointed
Unfortunately, my overall stay here was a big disappointment. I had high expectations because upon entering hotel the valet and especially the front desk/check-in staff were very nice and welcoming. Upon entrance into our room, it was nice until we noticed certain things not satisfactory. The refrigerator did not keep things cold which was essential for our kids beverages, the safe did not work which was addressed but not replaced, the shower bar was bent downward so the curtain slipped toward the middle, and lastly and most disappointing, my husband found a used condom underneath the bed when he went to retrieve the remote control when it fell on the floor. The front desk was apologetic but needless to say, we felt a bit disgusted as we had our children with us and could only imagine what else was neglected in the cleaning.
July 23, 2013
Rated 3 out of 5 by StarwoodMember Restaurant - less than mediocre
My husband and I had breakfast at the Westin Buckhead this past Sunday after a night stay there to celebrate our anniversary. The food and service were the worst I have seen at a hotel...especially given what I have come to expect from starwood properties. The price was high for four options of hot food, stale pastries and cereal. The 'hot' food was cold and tasteless and the service was horrendous. With only a handful of patrons, it took us 10 minutes to get drinks and another 15 to get condiments. We tried to give the server the benefit of the doubt that it was just an off day for him but his attitude was terrible. We should have turned around the moment we walked in and were greeted by a hostess with wet hair and no smile. If you stay at this hotel I recommend you take the walk to the St. Regis down the street for breakfast...
August 8, 2012
Rated 3 out of 5 by Shona Not What I Expected
The lobby and exterior of the hotel are well maintained; however, the interior of the hotel room did not mirror the remainder of the hotel. The hotel room was dingy, had stains on the carpet, marks on the wall, was out-dated, and the technology, e.g. no dvd or ipod, was not impressive. The valet service was not worth the money as I had to wait an exceptionally long time even after calling for my 20 minutes in advance. I will not return for another visit.
August 15, 2012
Rated 5 out of 5 by Jim5567 Business
Convenient to the offices I was visiting. Good restaurants in the area, convenient to local shopping.
July 18, 2014
Rated 5 out of 5 by onenite exceptional service
we were treated "like kings". from Sarah who made our reservations to the front desk (unfortunately, i can't remember her name) who let us check in early AND upgraded our room, to bellman and car service. all the staff was soooo pleasant and courteous. the only issue we had was there was a half empty bottle of wine and dirty dishes in the refrig in room and dirty clothes in the drawers from the previous guests. otherwise the room was clean and neat.
March 12, 2013
Rated 5 out of 5 by MikesTigers Weekend get-a-way
My wife and I were staying at the hotel for a weekend without our kids. Due to our early arrival, we really required getting into our room and on to the rest of our day.
Once again, Mr. Andy Zirger set the bar when it comes to customer service. Andy pullled out all the stops (he helped during a previous stay at the hotel) and in a timely manner, was able to get us into a room that was OUTSTANDING. The rest of the night was history! Thanks Andy!
December 9, 2013
Rated 5 out of 5 by HappyGuest62814 Staff attention was superior
Thank you and the staff for a delightful stay at your hotel during my daughter's wedding. We had a number of family members who expressed the same satisfaction. We would not change anything,
July 9, 2014
Rated 4 out of 5 by Micah27 Great Staff!
The staff was extremely helpful and responsive! Would definitely stay here again because of the excellent staff.
July 14, 2014
Rated 4 out of 5 by KYvisitor Southern hospitality at its best
My wife, daughter, and I recently spent three days in Atlanta to visit family for Thanksgiving. We used my SPG points to secure a room at the Westin Buckhead. They upgraded us to the club level which offered free continental breakfast and evening drinks. The vallet parking attendants, bell hops, and hotel agents were all very friendly and helpful. Our room was nicely appointed and comfortable. We had a fantastic experience. Recommended.
December 8, 2013
Rated 3 out of 5 by Linda47 needs improvement
Was expected to pay for WiFi for a room that costed almost $300/night. I find taht obscene. I can go to a hotel for $49/night and have free wifi. Staff did correct this.
Had to register for wifi each day.
Had to ask for decaf coffee and more then one coffee cup for a room with two people.
Bath tub was slippery
Had one restaurant. It was pouring rain the night was arrived with tornado warnings. Need more selection. Bar food was good
February 5, 2013
Rated 4 out of 5 by jchiguy1 Solid Property Needs Updating
Nice property well located near major shopping and businesses. Spacious rooms are beginning to show their age; soft goods and baths need an update. Staff is good but great; I was on hold for five minutes wlaiting to place a wake up call. Platinum status recognized properly. Palm restaurant is delicious but wish hotel had at least a snack menu for late night room service. Gym is spacious but needs more and better weight equipment.
August 23, 2012
Rated 5 out of 5 by Lilly11 Good stay at the Westin
Room is spacious; bed is comfortable; and staff is helpful.
July 14, 2014
Rated 5 out of 5 by Anne Our Wedding Reception was Abslolutly Beautiful
We had our Daughter's Wedding Reception at the hotel as well as many rooms for guests and family. We were all very pleased with the quality of service, the cleanliness of the rooms, the location of the hotel and the freindliness of the staff.
The reception could not have been nicer, the room was perfect, the cocktail hour was terrific and everyone told us how great the food and the serice was. We could not have been happier.
March 19, 2013
Rated 3 out of 5 by DT001 Room for improvement
Overall stay was pleasant but I've had better Westin experiences. The towels and sheets need some freshening up. The ones in my room smelt of mould. Biggest issue was the food. The item I ordered from the late night menu (tomato soup) was not available - important since the menu is already limited. The omelette I ordered for breakfast the next was burnt and the accompanying salad was so over-salted I had to send it back.
July 16, 2012
Rated 1 out of 5 by Joe56 Great staff, old room
The good: staff seem well trained, and are very friendly and helpful
The bad: the rooms are old and shoddy--they need a complete gutting and revamp.
The ugly: someone thought it would be a good idea to offer one free bottle of water (huge "complementary" sign) and one bottle with a charge (tiny little pricing sign), making it easy to assume both are free and causing unwanted charges.
The result: I would not stay again.
December 17, 2012