Rated 4 out of 5 by DesignerGuy Frequent Guest at BWI
I stay here often when in the area. Fran in the Concierge Lounge is great in evenings and always so considerate. It's year end and I need to give her a shout out!
Check -in was "ho-hum" and asking for my printed receipt at check-out was the same.
Not much energy at the Front Desk.
December 12, 2013
Rated 5 out of 5 by Dazz Great Hotel
Great hotel would stay here again.
December 12, 2013
Rated 2 out of 5 by TJPDVM No Soap
Arrived at 9:15PM and found no soap in room. Stopped by front desk and asked for two bars and would stop by after dinner for the soap. !0:15 PM front desk said no soap was found and housekeeping would have to bring some. After an 8 hour travel from West Coast waited only ten more minutes and called front desk to cancel request as I was not in the mood to wait for my soap to arrive. Shampoo for soap is not exactly the way to end a long travel day. Come on man. By the way no soap hanging on door next morning, shampoo to start the day. Come on man.
December 5, 2013
Rated 2 out of 5 by mprock A Bit Disappointed
The BWI Westin is a very nice hotel but I have a problem with the services provided. I paid extra to be on the Executive Club Floor which would have provided access to the Executive Club that would have included free internet access; among other amenities. However, during my stay the Executive Club was not open requiring me to pay for internet access and no club to relax in. I am not sure if I will stay at Westin again if I am paying for amenities that are not available during my stay.
December 3, 2013
Rated 2 out of 5 by Jerryis1 WESTIN BWI 2 DEC 13-5 DEC 13
First, I knew the WESTIN BWI experience was going to be dreadful when I was informed upon checking in I could not have a room on the 7th floor, Executive Club Level (ECL), although I resversed a king room on the ECL 7th floor one week prior. Had I known my reserved room would not be available, I would not have stayed in WESTIN BWI; or, had I been contacted prior to my arrival my reservation could not be honored, I could have made arrangements for a king room on another floor. Instead, I was assigned a room on the third floor that had greasey fingerprints on the ceiling, the carport is in poor condition, 2 uncomfortable double beds, when one flushed the toilet it vented through the bath tub/shower drain, the shower curtain was of insufficiant length and width (too short and not wide enough) the refrigerator did not get cold and shuttle buses, WESTIN and Northrop Grumman, blocked the entrance to the loading and drop off area of the hotel.
I am very displeased with WESTIN BWI. Management needs to get out and about throughout the rooms to ensure they are each in excellent condition, ensure the room reserved is what one receives when one checks in and ensure Shuttle buses collect and discharge passangers only and not block the loading/discharge zone.
December 6, 2013
Rated 2 out of 5 by badexpereice1 Room was not cleaned
I have stayed at your hotel previously so was shocked by this visit. When I went to shower, I found the soap and shampoo has been previously used and it appeared that the bathroom had not been turned over. I wondered if the rest of the room had not been turned over either. I spoke with a manager who appreciated my feedback but did not even offer any sort of compensation for having stayed in a used room. Very poor customer service if you ask me.
December 3, 2013
Rated 4 out of 5 by reend Oh the room
The meeting I attended at the hotel was run seamlessly by the staff and it was a wonderful experience.
On the surface, the room was beautiful and clean.
All the lamps were unplugged so I was crawling on the floor looking for cords and outlets so I could have light.
The refrigerator never got cold.
The toilet seat slipped sideways.
Instead of a heavenly mattress, one of the beds had a plastic cover on it with a sheet on top. Never in all my years of travel did I encounter that!
I firmly believe this was just a blip and that my experience is not the norm.
November 10, 2013
Rated 5 out of 5 by KL92024 Quality Property & Good Value
I was surprised by how nice (and modern) my room was. There is a full, open gym along with pool area. There isn't a lot around the location as that's where many hotels around BWI are located. Plenty of parking, quick check in and decent breakfast options. Overall it was much nicer then I expected for the discounted price I paid. I'll stay there again if I'm in the area.
November 16, 2013