Rated 3,7 out of 5 by 150
Rated 5 out of 5 by LM4847 wonderful staff
We were very tired , very stressed and had to change airports at the last minute under difficult snowy conditions. Your reception staff on the night of our arrival and on the morning of our departure were unfailing pleasant and helpful and went out of their way to make sure we got where we needed to be .
We would definitely stay here again
Elderly UK visitors
15 de Fevereiro de 2014
Rated 5 out of 5 by georgia2013 Feb 2
Comfortable bed..excellent breakfast...great staff
5 de Fevereiro de 2014
Rated 5 out of 5 by James777777 Megan Front Desk Staff
I would like the management to recognize an outstanding employee Megan. On a past stay she was so kind to me. I had an ear infection and was badly in need of medical care. She went completely out of her way to help me. Thanks again Megan! Kudos to your kindness and professionalism. Megan works the front desk diligently and caters to the needs of the guest. Thanks again!!!!!
16 de Dezembro de 2013
Rated 5 out of 5 by Dazz Great Hotel
Great hotel would stay here again.
12 de Dezembro de 2013
Rated 5 out of 5 by KL92024 Quality Property & Good Value
I was surprised by how nice (and modern) my room was. There is a full, open gym along with pool area. There isn't a lot around the location as that's where many hotels around BWI are located. Plenty of parking, quick check in and decent breakfast options. Overall it was much nicer then I expected for the discounted price I paid. I'll stay there again if I'm in the area.
16 de Novembro de 2013
Rated 5 out of 5 by AdamH A step above the rest
Honestly, I'm pretty close to Lifetime Platinum, so I've stayed in a ton of hotels, and I’m rarely surprised/delighted.
The Westin BWI surprised me, not with anything over the top or outlandish, but with a simple, relentless focus on nailing the small details and slightly exceeding expectations at every turn:
• The shuttle driver was polite and naturally conversational—nothing was forced.
• Check-in was smooth and friendly.
• The room was clean and nice.
• The Club Lounge was open and inviting, and the food was surprisingly exceptional, both in the evening and at breakfast.
• My group’s meeting space was large and had some unexpected features.
• The lunches were exceptional, complete with sizzling hot plates and beautifully presented sides.
Westin BWI is not an exceptional experience because the team tries to provide some sort of over-the-top service. They just do the right things right, and I thoroughly appreciated that.
14 de Novembro de 2013
Rated 5 out of 5 by sromano Great Stay!
The staff was very friendly and professional. The gym was nice and parking is free which is always a plus!
2 de Novembro de 2013
Rated 5 out of 5 by BrooklineRob Great from the moment I walked in the door
This Westin staff is exceptional. Great place for interviews.
On my last visit I booked on line but did not complete the process and did not have a room. The young women at the desk was exceptionally courteous and just plain patient with a weary traveler. Great property and wonderfully friendly people
1 de Novembro de 2013