Rated 5 out of 5 by Overnighter99 One of my favorite business hotels
I stay at the Westin on business every few months. The hotel makes these quick overnight visits as good as they can be. The rooms are comfortable, the staff is great and the central location gives me direct access to where I need to go.
January 30, 2014
Rated 3 out of 5 by DKaiser Disappointed this time
I have stayed here many times, but this time the stay did not meet the usual standards that I was accostomed to. The TV LodgeNet did not work, No TV guide in the room, the shower faucet fell off, etc... No one even recognized that I was an SPG member. There was some sort of convention and I felt that I as a standard traveler was not noticed.
May 24, 2012
Rated 4 out of 5 by Geosn00p Great for DC Weekends
I have stayed here 2 times over the past year and I will keep coming back for a variety of reasons.
First, while the hotel is a little outside of the district, there is an Orange Line Metro stop 2 blocks away which makes getting into DC pretty easy. The area surrounding the hotel is great, lots of restaurants and there is a ton more popping up every month (used to go to school in DC).
The hotel itself is great, a standard Westin but I love Westin so it's perfect. Room was comfortable and clean. The bed is amazing as always.
As Gold, I was upgraded to the Executive Level, not sure it is anything different but free water and robes are nice. The room was on the highest floor I believe.
The prices during the week can be a little high, but on the weekends its great. I've managed to find sub $110 nights on many occasions here. The hotels in DC are much more expensive, so this is a cheaper but equally as nice alternative.
Overall a great choice if you dont mind the Metro.
October 17, 2012
Rated 4 out of 5 by AZStargazer The Scent of a Westin
This property was perfectly ok. Rooms and hallways were a little tired. No plugs by the bed. Water pressure and rain shower head meant that I wasn't able to wash my hair (it would take too long to rinse). My key didn't work for the Executive Lounge, requiring another trip to the front desk. The hotel and room reeked of the corporate t. It was an olfactory assault.
May 21, 2014
Rated 1 out of 5 by RH11 Catering inconsiderate and unprofessional
Catering started breaking down tables while we were still in the room. We had t oeat our lunch in the Hall some peole eat on the floor. Very unprofessional. AN apparently this action was endorsed by catering management. I will not be holding any large team events at a starwood property.
March 1, 2013
Rated 5 out of 5 by JGiraffe Flagship Westin
I'm tempted not to write glowing reviews of this hotel, because I enjoyed it that much. Everything about it far exceeded my expectations. Incredibly comfortable beds, top notch staff, and the gym has a wide open look at the city street below it. I am definitely coming back here again.
March 23, 2012
Rated 5 out of 5 by klmts Terrific all around!
My stay exceeded all my expectations! The facility is lovely. All the stay well amenities are great: healthier and delicious food, the New Balance fitness gear. The location is great--by the metro & Arlington shops and restaurants. I will stay here whenever I am in DC.
August 24, 2012
Rated 3 out of 5 by James192 Noisy Room - Bad Experience
The room was extremely noisy. The WiFi was slow. Very disappointing. The lounge snack selection is very limited. Will not be staying here again.
January 14, 2014
Rated 4 out of 5 by Lilispark Two good innovations
I like the way this hotel adds new innovations. Two on this trip:
-- customers can choose green service -- but I found NO place to use the $5 reward for using the green service because I didn't want to use the hotel's food service.
-- $5 to rent exercise clothing.
September 17, 2012
Rated 5 out of 5 by Kanani555 This hotel was wonderful
The Hotel was wonderful from start to finish. The staff was friendly and very helpful. I would definitely recommend this hotel to anyone traveling to the the Washington DC area.
December 13, 2013
Rated 5 out of 5 by Anonymous42 Relax and Refresh
Although I had a hectic schedule for the business trip, I left the hotel refreshed and relaxed as if the trip had been a spa vacation. Thanks, Westin Arlington Gateway you performed magic again!
May 23, 2014
Rated 5 out of 5 by ajw233 Fantastic Hotel
During my stay I found this hotel and it's staff to be exemplary. I would certainly stay at this hotel in the future as well as recommend it to others.
December 15, 2013
Rated 4 out of 5 by Chrissy76 Great location
We spent a long weekend visiting the DC area. The Westin was very convenient to the Ballston Metro stop and the Ballston Mall. Both were 2 blocks away. Location itsself seemed to be a business district but felt very safe. Since the mall was so close the food court was convenient if you have little ones. Our hotel room was very clean and the staff was very helpful. The only glitch was we couldn't find the parking garage. From N. Glebe Road, it isn't clearly marked. We accidently parked next door. Good thing we asked the hotel , otherwise we would have been charged a lot more.
We had a great stay and we are defi itely coming back in the spring.
November 28, 2012
Rated 4 out of 5 by MichelleH This hotel is excellent!
Enjoyed my time spent at this hotel to include the Starbucks on site! My only complaint would be the $20 valet fee. I think this fee should be waived for guest of the hotel
October 10, 2012
Rated 5 out of 5 by BandChick Excellent...as always
As a single traveling female this hotel is perfect. Great location in close proximity of great restaurants and local bars. Also within talking distance of the Metro link.
September 11, 2012
Rated 2 out of 5 by Nikole79 Expected so much better for an SPG Hotel
The evening hotel staff were downright rude, they ignored customers waiting in line and took phone calls instead (some were customer calls). I waited 25 minutes to ask a simple question and was not addressed or greeted in a polite manner. The day staff were lovely. The valet was TERRIBLE, they lost my car twice (how does that happen?!) and they basically totaled a colleague's car. When I had to leave early due to an emergency, the staff was not all cooperative about reducing some of the fees incurred. Internet access was impossible. Many colleagues also had complaints of their own. I will NEVER stay in this particular hotel again and would NEVER recommend it to anyone.
March 24, 2014
Rated 3 out of 5 by leo755 no heated pool anymore
love the hotel, the location and the staff ,BUT the pool is no longer open on the weekdays at night.thats one of the major reason i liked it and stayed there,cause my friends son love the pool,but we can no longer go on the weekdays when i go visit,so i will have to look for a new hotel. everything else is great,although maid service skip one day or the front desk did not tell them to clean the room after i call specifically for maid service since we were stepping out for a few hours.
May 10, 2014
Rated 3 out of 5 by hoosierchick perfect location
Easy walking to restaurants. Bed wasn't very comfortable, unusual for a Heavenly bed. Club level was disappointing and not worth the extra charge.
November 10, 2011
Rated 5 out of 5 by Bam757 Great!!!
Everything is great clean and safe. Perfect location
December 13, 2013
Rated 4 out of 5 by EandA Disappointing for a newer hotel
We chose the hotel based on amenities and location. Location was great. Amenities were not. The pool was only open from 5-10 pm, not nearly as many hours as we were expecting. Also, the jacuzzi was only working one of the four days we were there. (This was on the third day, and by the fourth day it wasn't working again.) The wi-fi required a log-in each time you powered on a device, as opposed to requiring a once-daily log-in. The Club Lounge also had a leak from the roof such that, when it rained, water was constantly running in from one of the windows. The Lounge employee was very friendly and helpful. The valet employees were likewise helpful. The room was clean, just slightly noisy due to the HVAC system.
April 19, 2014
Rated 5 out of 5 by cedar Westin hotel review
Staying at the Westin was an excellent idea. The rooms were very comfortable and clean. The service at the front desk was excellent as well as the attendants outside.
I loved the bedding as well as the shower. It is so convent to airport as well as Georgetown.
May 19, 2014
Rated 3 out of 5 by BakeRandR OK Stay
The hotel was easy to locate and the staff all were pleasant, helpful, and professional.
I attended a conference - the meeting room was extremely cold.
Food in Pinzimini was OK but not good enough that we wanted to return. I had mushroom ravioli that was barely room temperature, not warm or hot. My husband had pizza which was not bad but definitely too large for a 1 person meal.
The room was spotless - although we did have some problems logging onto the Internet initially we were able to get quick assistance with that. The shower was wonderful! Noise was a little problem our last night. Why is there no true gift shop??Overall an OK stay.
October 2, 2012
Rated 2 out of 5 by Mike1997 Expected better quality
For the most part my stay was ok. I did expect better. My room wasn't the cleanest, wall paper in the bathroom was peeling off, bathroom door had water damage causing discoloration and the bathroom also had a musty odor. The TV barely worked, the cable kept cutting in and out, very frustrating while trying to watch the evening news. The walls were thin, I could hear conversations in the adjacent room. Additionally, as doors would close from the rooms close to mine, the walls would shake. My stay was not very relaxing at all. While I like staying at Weston Hotels, this was a bad experience and I'll think twice about future stays.
February 8, 2014
Rated 1 out of 5 by sluggy 50th Birthday Letdown
As an SPG platinum member I have stayed in many SPG properties and without a doubt this was absolutely my worst Westin Hotel experience. This stay was to celebrate my 50th birthday with my family and friends and I was confident that Westin would be a great place to start the celebration. From the minute I arrived at the hotel I received nothing but indifferent service from an uncaring staff whose inability to communicate with my wife and I due to language difficulties seemed to amuse them. There was one employee working the check in counter and I was forced to wait 20 minutes while she attempted to placate another guest who was not happy. Not once was another staff member called to assist. Upon entering our room my wife had expected to see Birthday amenities she had requested be present. Her disappointment that this did not happen was heartbreaking. When she notified the desk of the discrepancy they assured her it would be taken care of. Again, as a result of communication issues resolution of her request came hours later. A card wishing me happy 50th anniversary (not birthday), a bottle of champagne, and one glass was delivered unceremoniously. Really one glass for an anniversary, never mind that it was not my anniversary. Room was dirty with wet carpet and upon leaving the staff was indifferent as my arrival. Will never stay in this hotel.
June 28, 2012
Rated 2 out of 5 by jcox222 Not up to Westin brand standards
Hallways feel tired and institutional. Almost no water pressure in bathroom. I requested that it be addressed. I was told it had been adjusted. There was no discernable difference after the adjustment. Tile grout had mold. Volume button was broken on clock/radio. Staff was among the least warm and attentive as I have ever experienced in a Westin hotel. Could not get wireless signal in hotel room. I was directed to an "800" number where I listened to "hold music" for 15 minutes. I was never connected to a human. Very disappointing given that this was a business trip and I needed a wireless connection. I will not stay at this hotel again.
October 6, 2013
Rated 3 out of 5 by jons great location, not particularly family friendly
The energy saving climate controls in the rooms are a complete disaster. Room was 77 degrees at one in the morning. We were never able to get the temp below 71 even after the maintenance staff put the system in bypass mode. It was just uncomfortable. Will be even worse in the DC summer.
This is the only Westin i have ever seen that does not allow children in the hot tub at the pool. If there are two hot tubs, one can be adult only. Require adult supervision, fine. No kids at all equals not family friendly.
We had a great visit to DC. The hotel location is great. But the stay was mediocore. Lots of room for improvement.
April 12, 2013
Rated 3 out of 5 by jks8s Nice hotel, but problems
I was excited to stay at this hotel and have a relaxing few nights for NYE. Unfortunately, the pillows were terrible and my friend and I ended up both sleeping on the bolster pillow on the bed because both the down and regular pillows were awful. We called down to the front desk to complain, but there were no other pillows in the hotel.
Then on NYE (which is a night with a lot of partying) people were running through the halls of the hotel screaming and sometimes crying. It kept us up all night. I realize this is out of the hotel's control (partly), but I was surprised that they would allow their clientele to disrupt everyone's sleep.
January 15, 2013
Rated 2 out of 5 by Charles A lot amiss here on our most recent stay
Still a beautiful facility and a great location but we had problems--telephone didn't work, was replaced, worked day 1 and then once again needed to be repaired. No turndown nights one and two so we were surprised to get it night three but shocked to find our room open and unlocked when we returned to it at 8:30 p.m.. Security came and claimed the housekeeping had been there only 30 minutes or less earlier and that was when the door "didn't shut". All the same, my wife was very shaken when she came to the room alone and found it open. The door was then tested and it didn't swing shut (but it had done so the earlier portion of the stay). I surely hope that the hotel has repaired it for the next guest. Security Ted was soothing and helpful. Stefan at the desk was useless for most of the stay. Christian was accommodating and after some prodding and pushing, so was the manager on duty at check-in. Due to the Thanksgiving holiday,evidently, club room was closed for breakfast and hors d'oeuvre but supposedly open for use, to get water, soda, etc. It was constantly double locked from the inside and inaccessible. Had to get staff to unlock it in order to get bottles of water, and the first time this occurred I went down to the front desk and got rekeyed thinking it was the room key, then had to go back down again and fetch someone to open. Knew better the next two times and grabbed someone on the floor to help.
Still like this facility very much and the location is perfect for us so I will likely be back but with some trepidation.
December 1, 2011
Rated 3 out of 5 by Nikk808 Do not stay is room 923
This is a nice Westin and a great location close enough to DC but far enough to relax. Of course I loved the heavenly bed and the room was spacious. However, the gentlemen who check us in was a bit brisk when I asked questions. Also that room 923 has a noise that from about 3am until maybe 9am woudl sound every 20 minutes. I barely slept at all. It was like a toilet flushing or someone hammering all morning long. I told the gentlemen at the desk when I checked out. He appologized but otherwise seemed to care less. I may try another Westin in the area. They always provide affordable luxury. The concierge desk was excellent both times I spoke with them.
November 21, 2012
Rated 2 out of 5 by sportsfan13 disappointing staff
the staff at this starwood property needs a tremendous amount of improvement in their handling of the guests. never been more disappointed at a hotel. I went to retrieve my car from the valet who had taken it and he looked at me like I was crazy, as if I should have known that the valet pickup happened inside the parking garage- something he never informed me about. Inside the garage there was no one at the window to get my car and the only visible attendant was shooting the breeze with a friend, after waiting 10 mins told I should give my ticket to the person at the window for service - I pointed out that there was no one there!!
August 6, 2013