Rated 5 out of 5 by WeepingAngel A home away from home
Check in was smooth and easy. We went up to our room where there was an issue. We called housekeeping and it was handled right a away. We were there 3 nights for a Doctor Who convention and honestly this hotel couldn't be nicer, so helpful with suggestions from restaurants, shopping and site seeing. I think that anyone staying at this hotel will leave well rested and more important pleased with their choice of hotels.
December 2, 2013
Rated 2 out of 5 by Buildmethemoon Located in a great spot
Upon arrival I was greeted by Pascal and he was very friendly. We were in room 342 and there was a decent view of people laying out on the deck...not what I want to see. There was a huge wet stain on our bed, a wet stain on the carpet, the bathroom was filthy, the Internet was a 10.00 charge whereas at any other place I can get that for free. The remote to the tv was disabled after the first night (we stayed 2), the beds were extremely uncomfortable, dirty towels were in the room, dirty floors. This is the first and last time I stay here. Way overpriced for poor maintenance and $10 wi-if. Horrible.
August 20, 2013
Rated 4 out of 5 by aioun Club Lounge Lacking
Hotel is fantastic - if you do not have access to the Club Lounge. I travel for a living and have stayed in plenty of SPG hotels and this lounge was terribly lacking in the breakfast department. On the first day of my stay I was completely disappointed at the lack of hot items on the menu (I mean they did have instant oatmeal in those little packets but come on!). There was an assortment of bread items (bagels, English muffins, toast, etc), cereal and general stuff to make me frown (especially when I went to get a cup of coffee and it was empty). The next day was absolutely fantastic with hot bacon, Belgian waffles, hash browns, two employees greeting me at the door, two more near the breakfast counter and two more behind the counter. Not sure what was going on that day but that is the SPG lounge food I am used to. The next day it was back to the frowned upon breakfast from my first day. I still have no idea why they were up to par on 1 of the 3 days but they should seriously reevaluate their breakfast. Simply because of that breakfast experience I will not be staying there again.
December 10, 2013
Rated 5 out of 5 by RobertB2013 Recent Vist and Wedding at Hotel
We recently had a family wedding reception and events at the Westin Lombard. The staff needs to commended. From the front desk, to the bellman to the catering staff and servers, the service was so far beyond what I expected, it truly made the event even better than we hoped for. The food that was served at the wedding reception was so good, we got compliments from our guests. The typical food at large events is never expected to be great, but it was certainly was at the Westin. While I normally do not give 5 star reviews often, it is well deserved here. The attentiveness of every person on staff truly made an impression on all of us, and our guests. You guys guys truly understand the meaning of "hospitality". Well done.
October 11, 2013
Rated 3 out of 5 by PF57 Disappointed
I brought my own bags in from the car with a 3 year old in tow. The air conditioning never cooled the room. I set it at 64 just to get it cool in there but never went down below 74. When I left, I took my bags to the car with the bellman chatted with each other at the bellman's desk. No offer of help at all. With the price you pay per night at the hotel you would think it would include a mini fridge, but it doesn't. Even mid price to cheap hotels have a mini fridge in the room. I thought the banquet food was very, very bland at the wedding. So all in all, very disappointed.S
September 23, 2013
Rated 5 out of 5 by Dallas72 One of the best hotels
The room was great and the staff did all they could do to make my stay a good one.
December 9, 2013
Rated 3 out of 5 by Sandra Westin Lombard
Location was great, but no one on the staff could tell me anything about it - like what were the restaurants in the area - even though there were many, or the what was playing at the theater complex right next door. Room appeared clean until you moved a chair or anything else - those areas had not been swept for a while. I was offered a reduction in the room rate of $5/day if I did not want house keeping, but the $5 was not taken off the room - it was credit towards eating in the hotel restaurant. It isn't about the money - it is something offered under false pretensis. Very comfortable bed.
November 20, 2011
Rated 3 out of 5 by Shermanbbw Need more people at the Yorktown Westin!
I have been to this hotel 4 to 5 times and have the exact same experience every time. The location is great. It is very clean and the bell people who are at the front door are always very nice. Nice gym, restaurants, meeting rooms. EVERY time that we check in or check out there is 1 person working and it always takes at least 10 minutes. Why can't an extra person come and help check-in or check-out? Thank you
November 23, 2013
Rated 5 out of 5 by BJAMES48 What Else Can One Ask For?
Everything from the staff and their attentiveness, as well as the quality of the service and food was exemplary. I also greatly appreciated the shuttle that was present to help me pick up some items locally that I needed for my stay.
December 3, 2013
Rated 5 out of 5 by Torpedo Top Notch
As always, my stay at Westin was enjoyable...from the fresh smell upon entering the building... to the sizeable and confortable room...to the friendly staff. I look forward to it each time. Thanks.
December 4, 2013
Rated 5 out of 5 by Emma56 Staff was excellent
Your staff, especially at the front desk, went above and beyond to meet my needs and those of our convention guests. My one complaint - every year - is how early the bar closes on Thanksgiving and then again on Sunday.
December 3, 2013
Rated 5 out of 5 by DJMKE Great Hotel
This was the second time we stayed there. It really is a wonderful hotel to stay at. Easy to get to. Things to do nearby. Food is very good, and the staff is friendly. The rooms are very comfortably. I would highly recommend this hotel.
December 2, 2013
Rated 1 out of 5 by mumezu0317 Dispatched room # 238
I am platinum member and I have booked using upgrade award certificate. I was dispatched to a junior suites however the room was on second floor next to swimming pool. My complaints are 1) during the day time other guest using the pool were running outside so we had to close the curtain to keep the privacy, 2) during the night, it was so noisy that their was no comfort. i have stayed twice before but that time I was dispatched in more higher floor and it was comfortable. Hotel should give me an option still stay in junior suites or regular room with more silence.
Again, I have used my points and up grade certificate for this stay but I ask the hotel to compensate in some way. It was a nightmare and very disappointed travelling from London,Uk to reunite with my friend there,
October 29, 2013
Rated 5 out of 5 by GandL This hotel is clean and inviting
We have stayed here several times and have always had a great experience. The hotel is well maintained and the decor is inviting. The rooms are comfortable and the staff is very friendly. The restaurants are pricey but very good.
December 1, 2013
Rated 2 out of 5 by Renae94 Standards weren't met this time
I stay at the Westin whenever I'm in town for business and I've never had any problems but this last stay was different. Check-in was fine...I arrived an hour before check-in and was accomodated. However as soon as I stepped off the elevator on the 6th floor it was filthy. Paper and trash everywhere and the carpet was unusually dirty. I don't think the carpet was vacuumed until about the third day. The comforter on my bed was stained(chocolate?). Sheets and towels were stained(yellow and black spots) and bathroom floor was dirty as if it were not cleaned before I arrived. I'm going to count this as a one off and will stay at the Westin the next time I'm in town but overall it was not a comfortable stay this time.
August 10, 2013
Rated 2 out of 5 by Carl13 Maintenance Issues
The first room we were given had a toilet that didn't work and when I went to call down to the desk to ask for another room the handset on the phone didn't work. I had to use the speaker button. They did assign us a new room very quickly and the personnel were very helpful. The next room was better than the first but even here there was a large empty plastic drink bottle in the closet and one of the lamps had a light bulb that was physically broken. It appears to me the rooms are not cleaned and checked very well. A four star hotel should not have these issues.
September 10, 2013
Rated 5 out of 5 by Dansmom Returned lost and found item
The staff went out of their way to return an item that I had left in the Business Center. It was a small memory stick, an easy item to discard, but someone found it and turned it in. When I realized where I might have left it, I contacted the lost and found department. Housekeeping graciously returned it to me.
November 25, 2013
Rated 5 out of 5 by tdantona Outstanding Hotel
My wife and I stayed at the Westin Lombard for an extended weekend. We stayed in a standard room that was very clean, comfortable (the beds are amazing) and we found the staff to be particularly welcoming, professional and courteous. When we left my wife discovered she had left two items in the room. We called and let the hotel staff know. The items were turned into lost and found by housekeeping and were on their way back to us in 24 hours. This is an outstanding hotel and I look forward to staying there again in the future.
October 14, 2013
Rated 4 out of 5 by kenandbarb Good location for shopping
Hotel is starting to look a little dated.
Stains on carpet etc..
No lounge on the 18th floor either on this very busy weekend..
December 2, 2013
Rated 3 out of 5 by KH62 Westin is average
The Motel is beautiful, however the services is average, phones did not work in the room and when I asked I was told we are in the process of replacing all batteries in the cordless, there was no book in the room to tell me what the hotel had to offer, did not know what floor the pool and exercise room was on, did not know there was a back elevator to the parking garage, there are no signs anywhere to direct you unless you happen to find the correct floor, the employees at the front desk are somber and did not know if there should be guideline books in the rooms.
August 5, 2013
Rated 2 out of 5 by will2 We had some issues
We have stayed there quite a few times & were disappointed this time. We came for our 25th anniversary & the hot tub was not open which we were looking forward to & not told about, the refrigerator in our room did not keep food cold enough, the coffee pot did not work & prices had doubled on food. We would have to pay for wireless. Even the oysters at Harry Carays had quite a few pieces of shell in it & did not have the same quality as before. We were extremely disappointed & spent quite a bit of money to stay there. We will think twice before booking a room there again.
February 11, 2013
Rated 4 out of 5 by Carmen87 Air too dry
I've had this problem in the past—I usually stay here only in November—that the air in the rooms is too dry. I wake up during the night with my nose stuffy and mouth dry.
Otherwise, the hotel is clean and well-appointed and the staff responsive.
November 25, 2013
Rated 5 out of 5 by KYKAT23 Great hotel with a great staff
I stayed at the Westin Lonbard Yorktown last week and it was a wonderful stay. We were warmly greeted by the staff as we were coming in, the guest services person who checked us in gave us options on where we would like our room to be located and put us in a corner room. The room was clean and comfortable. Every morning I would go down for a swim and would sit out on the sun deck. It was very relaxing. The hotel is also very conveniently located nect to a mall, a Target and a movie theater. I would definitely stay there again.
September 30, 2013
Rated 3 out of 5 by dancemom5678 Met our needs for dance convention
Overall, our stay was adequate. Room was very hot one night and thermostat could not be adjusted. Called in a.m. and promptly fixed. Should have called in wee hours of night to rest more comfortably. No vending machines located in hotel! Daughter had start of migraine headache and needed Coke. Gift shop was closed and no vending machines anywhere! Very odd....Dirty towel in clean stack...ewwww. Free Wifi in lobby only! Decent workout room. Overall, staff was nice enough. My daughter's dance competition was in hotel so staying elsewhere was not an option.
August 6, 2013
Rated 3 out of 5 by Globetrotter777 Courteous Staff but Noises were a Concern !
Pet-Friendly Hotel - dogs were barking along the corridor & throughout the night ! My bed was shaking when my neighbour hotel guests slammed their doors ! Courteous Staff upon check-in but only 1 staff avail upon busy check-out time at noon ? Great Indoor Pool with Gym ! In Room Starbucks Coffee indeed freshen up myself every morning ! Free Wi-Fi was another credit ! Set Breakfast in Coffee Shop (2 eggs any style) - still rm for improvement !
Being an SPG Preferred Member, my next visit will be on Jan 28-31' 2012, , hopefully would be an improved new experience !
January 5, 2012
Rated 1 out of 5 by Overated 2nd bad stay
The front desk people are not nice and being a SPG guest menas nothing here. I was treated badly second time in 3 months will stay away from this property. The front office people are not nice.....
November 25, 2013
Rated 4 out of 5 by NWP1104 Great features, very accomodating
We came here to get away for our wedding anniversary. Upon arrival they offered us a beautiful room along with other amenities. The room was very clean. The hotel was clean as well. The food at the restaurants was delicious. The food for room service was fast and delicious too. The staff was very accommodating. It made for a wonderful weekend and a guaranteed return visit. Thank you all at the Westin in Lombard, IL.
November 4, 2013
Rated 4 out of 5 by johnee99 Nice For Business
Great hotel for a business traveler and delivers all the comfort and ambiance expected from the newer Westins. Especially impressed with the team in the Executive Lounge that laid out extra coffe and snacks for my team and myself as we worked there all day. Workout facilities were great, and there is a FULL SIZED LAP POOL -- awesome benefit for this kind of hotel. The Hary Cary's and Holy Mackerel were delicious as well. Only 2 small details: room service sent me 2 knives and no fork one morning -- minor and easily fixed. Highly reccomend this hotel.
May 17, 2013
Rated 3 out of 5 by CostaMesa Nice property, needs some upkeep
Beautiful lobby. Room was large. Sink had mold & missing caulk. Door to shower was loose and it seemed ready to fall out. Large windows without easy way to open blinds. Mini bar was empty and unplugged and did not work after plugging in. $10 to have a frig brought up. Odd. Plug on desk light did not work. High end property, motel quality oddities. The attached restaurant had excellent customer service and yummy food.
November 1, 2013
Rated 5 out of 5 by Gracie13 My Home away from Home
I stay here frequently for business and now find myself looking forward to a visit at my home away from home. The staff is incredibly friendly, attentive and helpful. The hotel environment is lovely. The rooms are very comfortable and the restaurants are great. I rarely have to rent a car, as the shuttle service staff is fantastic and with everything so local I can always find what I need. When traveling for business, you want comfort and convenience that you can rely on. When it comes with a great experience and a beautiful property - even better!
July 5, 2012