Rated 5 out of 5 by alang Another great stay...
This is my first stay at this property and it was another great Westin experience. There was a "little" inconvenience at the elevators due to the Ryder Cup teams staying here, ie. the club floor was locked down during our stay. The staff was extremely courteous and did a great job under the circumstances.
October 5, 2012
Rated 5 out of 5 by ADJK A great hotel
Location, Location, Location....Great facility, service and amenities. The staff was very courteous and accessible. My party of five enjoyed our stay and recommend the hotel to anyone looking for an ideal hotel for whatever the purpose of travel.
October 24, 2012
Rated 5 out of 5 by bones55 Very nice hotel and staff
I had a company party at this hotel. Not only are the halls nice, but also the rooms. The staff is friendly, and the location is convenient. I had a suite with a large porch area, and that was pretty cool. Room service staff was also very nice.
December 6, 2012
Rated 5 out of 5 by PMfromNY Great hotel, Excellent Staff
I stayed at this hotel most of the summer for business travel. All of the staff went out of their way to make me feel at home. Thanks especially to the wonderful shuttle drivers, wait staff and bartenders, and of course the hotel managers.
October 3, 2012
Rated 5 out of 5 by Watts2010 Great one night stay
Hotel is exactly what I expect from an SPG property. Lobby and room appealed to your sense of site and smell. Room was comfortable and gym and indoor pool area are fantastic. Will return soon!
March 20, 2013
Rated 5 out of 5 by Nita926 Great Place to stay!
The rooms were clean, the bed was comfortable. The staff was helpful and very friendly. Will definately stay here again. Not far from downtown with shopping near by.
October 10, 2012
Rated 1 out of 5 by JDAL Sleepless
We stay at your hotel often and will definitely beg to not be located close to an elevator again. It was a sleepless night with all the noise created by guests.
November 13, 2012
Rated 5 out of 5 by BobV2012 Great Facility
In addition to the large and clean rooms the facility served as a great conference center and had good resturants and is located next to other popular places.
September 24, 2012
Rated 5 out of 5 by sureshv Stay at Westin Lombard
Stay was very comfortable. Hotel was a nice place to relax. We attended a wedding reception at the hotel and was well organised. Staff were very professional.
October 31, 2012
Rated 5 out of 5 by Wenzels2001 Great Stay, Great Location
This location and venue were perfect for the conference that I attended. Staff were kind and courteous and the overall experience was excellent!
October 9, 2012
Rated 5 out of 5 by KathyK Great relaxing hotel
Great location, the wonderful beds and large room sizes make this Westin a hit. The only issue I had was spotty Internet service in my room.
October 19, 2012
Rated 5 out of 5 Very Elegant Hotel
This was a very clean hotel with great features. It has large windows with a great view. The waterfall in the lobby was amazing.
September 17, 2012
Rated 5 out of 5 fall 2012 stay
I would stay here again, the bed was so comfy you would not want to get out of bed. The staff and food was excellent.
October 10, 2012
Rated 4 out of 5 by Maciej Excellent business hotel
Great, big, comfortable rooms. Great food in both restaurants downstairs.
December 14, 2011
Rated 5 out of 5 by Jennie54 Wonderful view. Great location. Terrifc restaurant
Enjoyed our stay so much. We loved that we could bring our dog. Thanks
October 16, 2012
Rated 5 out of 5 by Angela22 Room was great
Great room. Bed was more than comfortable. We had a great stay.
October 23, 2012
Rated 5 out of 5 by bidgie internet
loved that free internet was option for spg.
October 31, 2012
Rated 5 out of 5 by Susie50 the hotel is beautiful
the hotel is awsome and the staff is great
September 28, 2012
Rated 2 out of 5 by LoyalWestinGuest This hotel does not live up to expectation
I am a life-time Gold spg member. I travel a lot for work and I have been to many Westin. Westin Lombard was definitely below expectation.
1) Customer Service - When I entered and exited the hotel, even though there were hotel employees standing at the door, no one greeted me, let alone open and close the door for me. This location does not have automatic doors. So if you have luggage and young child with you, which was the case for me, getting the door is not the easiest thing to do. It's ridiculous that I was struggling with the door while the Hotel employees were just chit chatting.
2) Room Service - the quality of the food was so bad that after the first night, I rather go out to get food then order in in the subsequent nights. I ordered burger and turkey sandwich. Both dishes were very cold. Also, the selection of the room service menu was very limited. For a Westin, this was very disappointing when you expect business travelers often order room service after a long day at work.
3) Pool - the towels were dirty (multiple stains) and lack of lounge chairs. Not a nice set up at all.
4) Room - We keep finding random elastic bands from the carpet. It was very weird. Not sure why the vaccum didn't pick that up. Also all the doors close so very loudly. It really doesn't help with your next door neighbor came back at 3 am and the door slammed so loud and woke up everyone.
July 29, 2013
Rated 5 out of 5 by Skiierplake Just like Home
Always like home and treated like family!
May 20, 2014
Rated 2 out of 5 by WeddingTraveler999 Room For Improvement
Overall this is a decent hotel with a beautiful lobby and nice rooms. Positives: The beds are comfortable, bathrooms have all amenities and the rooms are clean. They are dog friendly and provide great amenities for the dogs. Negatives: All rooms are not equipped with fridges which is very inconvenient. Food: The dinner at Harry Carays was pretty good. The food the hotel provides for breakfast/brunch in HM is WAY overpriced and terrible. Front Desk: Definitely needs improvement... When one of my rooms was not ready PAST check-in time, the customer service rep did nothing to rectify this situation. I was told that a wedding party was still using the room and I could not check-in until they checked out and the room was cleaned. Then they wanted to charge a cancellation fee for my suite reservation, when I asked if could just down grade to a regular room so I could get into a room. They double booked a room and I am supposed to pay extra for their mistake? All I wanted at this point was any room to check into and they should have been glad I was willing to down grade. Finally, after a manager got involved when I went up a 2nd time (over an hour past the 3pm check-in time) they allowed me to downgrade to a regular room without the additional fee.
May 19, 2014
Rated 5 out of 5 by Brad1000000 Great Westin
This is one of my favorite hotels in Chicago. Not only is it a first class property, but it's right off two major highways and surrounded by restaurants, shopping, and entertainment. Platinum is always recognized and usually gets a nice room and always club access. The club is very nice and relaxing; only once was it too crowded. It's been recently remodeled and has a fancy starbucks coffee machine. Unfortunately they took out the printer for the computer, but I think there's one in the business center. The pool and workout facilities are unbelievably nice/big, but can be crowded because they are a big draw for the fit crowd. Parking is very convenient and safe.
January 20, 2014
Rated 5 out of 5 by Alex23 Love this hotel
I travel to Lombard quite often for business and, even though there are hotels 15 minutes closer to the office, I always choose to stay here.
The hotel feels new, especially the lobby and pool area. Rooms are just standard Westin ones but always clean. The service is prompt, warm and consistent. Everyone I've met so far has been super friendly and always willing to help.
Sometimes (but rarely) if there is only one CSR at the front desk and if he/she is in the back or somewhere else you'll have to wait at the front desk to check in.
This may sound like an exaggeration, but not a single one of my many experiences has been negative. Keep it up guys, thanks!
May 21, 2013
Rated 2 out of 5 by Pete23 2 Main Improvements URGENTLY Needed
Overall, the hotel is ok, staff is friendly and rooms are up to Westin standards. However, the Internet is too slow to stream anything on Hulu or Netflix and the water temperature and pressure is completely unsatisfactory. You basically have to turn the water all the way on and to the hottest setting to shower in the morning (same is true for the sink; have been in 7 different rooms so far and had the same problem throughout). I spend more time in hotels than at home during the week and will be in Lombard for the next couple of months. Would love to stay at the Westin but these two things might be a deal breaker for me.
February 15, 2013
Rated 5 out of 5 by PattieK Welcoming staff
Your staff makes quite a wonderful impression. The Bellhop recognized us from past stays & was very gracious even though we were loaded down with luggage. The woman who checked us in was also very welcoming. We had a group of friends visit our room on Friday night. I went to the 18th floor lounge Saturday morning to get tea prior to cleaning up the Friday night mess. Your cleaning staff came in & did a magical job clearing away the detritus from the previous evening while I was relaxing in the lounge. Our meals in the restaurants in the hotel were delicious. Thank you so much for an all around lovely hotel experience.
November 12, 2013
Rated 3 out of 5 by TheBrainMan SHUTTLE SERVICE SUCKS
I stay here very frequently (3-4 times/month) for business and I consistently deal with poor shuttle service. Most of the drivers/schedulers are quite pleasant but there are a couple who are downright rude, lazy, incompetent or a mix of the three. As a business professional whose priority is to make it to the office on-time it frustrates me to see such inflexible and insensitive personnel. I have even had to take taxis on a couple occasions due to the poor service.
You would think that they would be more sensitive to the needs of guests from one of their largest corporate accounts but that is simply not the case here.
September 17, 2012
Rated 5 out of 5 by OncDoc Good Meeting location
I traveled with my husband for business, we stayed on the preferred SPG floor and were near the continental breakfast and appetizer area. This space was nice. My only comment was that the food could have been nicer for dinner hour (healthier) and having cocktails would have been good as well.'
We were pleasantly suprised by the great work out and pool area. I especially enjoyed the roof top deck to enjoy during sunny days. It could have been dressed up a bit more with greenery and had cusions on the chairs, but it was great to be able to get outside.
We liked the proximity to shopping and multiple food options.
August 26, 2013
Rated 3 out of 5 by wigstheome Nice Facility but Only Okay Experience
Checked in on a Monday night. While I like the hotel itself, and have had great experiences here in the past, it feels like the experience continues to gradually slip. Check in was fine, I was recognized as a Platinum member, and was told I was upgraded to exactly the room type I had actually reserved, so no upgrade despite the hotel being largely empty. Room 1621, a deluxe corner suite, is large and comfortable, with lots of windows, although really a large room rather than a suite. Other than some very ratty towels that had tears and holes, the room was in good shape. Decent breakfast in the Executive Club in the morning. Like the hotel a lot, but feel like the staff really doesn't care.
February 12, 2014
Rated 5 out of 5 by Grandma23 Wonderful
We came for a wedding.
The hotel staff is wonderful, everyone is so
friendly and helpful.
The reception was in one of the ballrooms.
It was a very special event. The staff did an excellent job. The room was beautiful. The food and service was outstanding.
Our room was very spacious and comfortable.
We would definitely stay here again the next time we come to this area.
April 29, 2014
Rated 2 out of 5 by Hime This hotel is average.
I attended a meeting that was held in this hotel, and as part of a package, I stayed there. The facility is OK, but it is far from downtown Chicago. I was not impressed by the service. In particular, the receptionists were not friendly, and rooms were relatively cheap-looking.
May 4, 2014