Rated 5 out of 5 by ljracca One of my favorite places
The Westin Monache Mammoth Lakes is one of my favorite Starwood properties in one of my favorite destinations. It is such a relaxing place. The staff really make this hotel a "home away from home". The Valet and Bell staff are wonderful helpful people. During this stay Rodney was particularly helpful, recommending a great breakfast place and dog friendly hikes. He always greeted us by name and was genuinely interested in making our vacation a great experience. The location of the hotel right next to the Village and local biking/walking trails is wonderful.
July 14, 2014
Rated 3 out of 5 by Pls314159 Hotel does not deal well with mistakes
The hotel has many very nice features. We enjoyed 4 nights there, but on the 5th day the maid took our personal pillows. This meant that night was very difficult, and the next day the staff didn't seem to able to work out what had happened and we were forced to check out a day early. This was on 7/11, and as of 7/26 they have not called us back nor have they resolved what they would do. This really impacts our sleep, but the staff seem non-responsive. We have spent a week there every year for years, but future years are in doubt.
July 26, 2014
Rated 5 out of 5 by Dennie Excellent property and staff
This was a great four day stay! The staff was just superb from the desk receptionists, to the bellmen, to the concierge, to the restaurant servers and food, to the poolside attendants. I have never experienced such friendliness and attentiveness to our well-being.
August 27, 2014
Rated 5 out of 5 by Travel99 So Convenient
Great place to stay. Great staff
September 1, 2014
Rated 5 out of 5 by BT4US Great hotel for bringing our dog for hiking.
We've stayed at the Westin Monache twice and have found it to be a great place to stay with our dog. We will definitely return because we love Mammoth Lakes and the Westin is very conveniently located right across from the Village. The only problem with our stay was that the air conditioner in our room could not be controlled and the temperature would get quite high. The maintenance people tried to fix it, but it kept acting up. Also we were a bit disappointed to see that there is no longer a dedicated Concierge. We met Buck on our trip last summer and he was a great source for information on hiking trails. We hope that the Concierge desk gets staffed again, and it would be great if Buck returns. Also, a shout-out for Natalie who moved us from a very dark room to a room overlooking the pool with a lot of light and a great view. We'll be back again next summer...
July 16, 2012
Rated 5 out of 5 by Saratd The most amzazing service
My grandchildren my daughter and I went to Mammoth to sky and we spent 10 days at the Westin Monache resort. The rooms are very big with a very niece view to the mountain. The staff of the Hotel made everything possible to make our stay a wonderful one. My family eats only Kosher food and the staff of the Hotel made everything they could to fulfill our needs. I want to thank Jenniffer Lopez, Melissa, Paul, Dolores and all the drivers who were doing our best for us to have a wonderful holiday. It feels very good to arrive to a place where you can see that people cares for you.
May 5, 2014
Rated 4 out of 5 by Hellas1903 Delightful stopover
Having a nice hotel in a lovely location is always a plus!! Everything was very enjoyable, particularly a very tasty breakfast... Only blemish was having to return to the front desk and ask for the tier amenities which were not offered on arrival.
May 4, 2012
Rated 2 out of 5 by Poozie Westin Monache is a poor quality hotel
Considering the distance to get to hotel, poor attitude of front desk; keeping long line waiting to check in and out. Upgrade to 6th floor comes with dogs peeing on floor, by elevator where kids run around bare foot on their way to pool. Food is average quality but as expensive as LA or NY.
The airconditioning system throughout hotel is loud, like a plane taking off.
August 18, 2014
Rated 5 out of 5 by UkTraveller1984 No other place to stay
By chance I came across this hotel and the picture sold it to me. But I did not expect it to be as good as it was - it exceeded all my expectations. The decor, the ambience, style, food and staff were all amazing. Only stayed here for 1 night, but would definitely choose this place again over any other place in and around Yosemite.
August 20, 2014
Rated 5 out of 5 by PBTraveler Great Resort!
We stayed at the Westin Monache for one night after spending the day at Yosemite. I have stayed at quite a few hotels over the years and must say that the Westin Monache was outstanding. The room was large and comfortable. The bathroom was also nice size. We also had a microwave in the room, which was a really nice touch.
I would highly recommend this resort.
July 26, 2012
Rated 4 out of 5 by MarkCLG Great Facility - Housekeeping needs work
The facility is superb. The valet guys and bell captains are all super helpful - they get 5 stars The only negative part of our trip was housekeeping. The coffee supplies weren't routinely restocked. The complementary bottle of water was replaced with a larger bottle that was for sale. The dishes were placed in the dishwasher but housekeeping did not run it. These are little things, but it felt like housekeeping was the weak link at the facility.
August 5, 2014
Rated 5 out of 5 by Chombawomba Fantastic Family Vacation!
We stayed as a family with a dog in one of the two-bedroom suites with a full kitchen. It was wonderful! We so enjoyed everything at the Westin Monache Resort: comfortable, clean rooms; friendly staff; pet friendly environment; location; staff and breakfast at Whitebark. This was our best family vacation ever -- THANK YOU! We can't wait to come back!
August 6, 2012
Rated 3 out of 5 by DTLE Good hotel but one really bad incident of customer service
We stayed 3 nights. We opted for no house keeping all three nights in exchange for $5 voucher each night except the last night. We got one $5 voucher for the first night under the door before we woke up. We did not get a $5 voucher for the second night when we woke up. I went to the check-in/check-out counter to ask for the voucher. The person said it should be there by 9 am. We didn't get it by 9 am. I went back to the counter in the main lobby at 2 pm to ask for the voucher. The person said it will be there by night time. At around 8 pm, I went back to the counter for the third time, and the same person at 2 pm said it will be there at around 3 am. I told the person that it would not because we were checking out that day. The person said it would be there. The person never asked for my room number or name. The person dismissed me twice. I never got the second $5 voucher.
August 7, 2014
Rated 5 out of 5 by Giorgio1346 Great Outdoor Fun with Your Dogs
This hotel is one of the most :Dog Friendly" in the Starwood chain.
Dogs are welcome and the dog owners all
appreciate the hotels attitude.
A feeling of happiness, joy and over all
well being is felt in the hotel as people who love dogs and the love they povide
are nice people to be around and the Westin Mammoth accomplishes this
The whole Village of Mammoth continues this dog friendly attitude as well.
Thanks for providing us with a great hotel that we have been coming to sevral times a year for the past six years with our Golden Retriever.
June 23, 2014
Rated 4 out of 5 by Wolf11 Great place once you pass the front desk hurdle
The hotel is lovely; our suite had a separate bedroom, kitchen and balcony. Except for the couch, everything was pretty comfortable and well maintained.
It took 30 minutes to check in, because the Sunday late departures collided with the 3 pm arrivals. Housekeeping could not keep up with marketing promises. Also, we were contacted about room choice, selected pool/mtn view, and were given something else. Trace, our valet got us another room with the expected view.
July 26, 2014
Rated 4 out of 5 by CT29 Perfect for the area
Being a busy holiday weekend, the staff here really went out of there way to make sure everything was done flawlessly. When they ran out of water in the tiny shop the front desk had bottles sent up to our room. Very nice touch. COuldn't get a late checkout though due to occupancy. Staff was great. 1 flaw was that we waited 15 mins for a table for breakfast to then be told it was $26 per person buffet that we didn't want. Ohh and $8 dollar latte, reallY!
February 20, 2012
Rated 3 out of 5 by Nickbo64 Did not meet expectations
The location is great, the room was comfortable. However, there were far too many calls to guest services to make things right:
1) reserved a dog bed--never received one. Please do not advertise you have dog beds when you do not have enough. Could have brought my own
2) Had to call 3 different times to get enough wash clothes; my reservation was for 4, why not 4 wash clothes?
3) The hair dryer did not work, they had to bring me a new one, my hair was already dry by the time it arrived
4) Ice machine in in-room freezer did not work--at this point I stopped calling.
We stay in Mammoth about 4 times per year, I do not think I will return to the Westin. I will say upon check out, the clerk was surprised to hear of my stay and she deducted $55 dollars from my bill.
My perception of the Westin is you talk the talk, but not able to deliver on the goods.
July 30, 2014
Rated 5 out of 5 by AlDeb54 Excellent Service from the Staff
The staff at the Westin in Mammoth Lakes went out of their way to make our stay memorable! The car was there quickly each morning and evening, the luggage was delivered to and from the room promptly, the ski package was all set when we got there, they offered a late checkout to enable us to ski on Sunday morning before leaving. Even our dogs got treated with care! It was a special weekend and we truly enjoyed our Westin visit! Thank you!
January 18, 2012
Rated 4 out of 5 by Irvjud10 Our favorite place to stay in Mammoth!
It's always a pleasure to stay at the Westin Monache. It always meets all our expectations and the staff is friendly, helpful and very knowledgable.. We love the food at the Whitebark and our dog is welcomed. it's our fave !!!!
August 12, 2012
Rated 5 out of 5 by LFinSD Wonderful location and friendly staff
The central location is great. The rooms are spacious and the kitchenette is a nice feature. The staff was friendly and knowledgeable about the area. It was our first summer visit and we will definitely be back.
June 30, 2012
Rated 5 out of 5 by Tonino Fabulous resort
Excellent luxury hotel, great room deals, quiet rooms, and great location.
Fantastic, rustic restaurant and bar interior design.
Excellent service throughout.
Would enthusiastically recommend this hotel.
August 3, 2012
Rated 5 out of 5 by PSling The staff is great!
Everyone at this facility went out of their way to make us feel special and comfortable.
August 17, 2014
Rated 4 out of 5 by Billy16891 One of the best in Mammoth
I really enjoyed my two night stay. I arrived with my wife and two kids and stayed in a one bedroom suite. The room was well appointed and clean and the location was excellent. The sofa bed was not that comfortable but, its a sofa bed, what do you expect. The outside hallways should be vacuumed more often. I had a to-go order from Whitebark. The food was OK enough, but a little pricey for what you get.
July 29, 2014
Rated 5 out of 5 by Tamtam14 Excellence
The Westin Monache Resort, Mammoth is the only hotel for me when visit Mammoth. From the moment I walk in the door the only way to describe my experience is excellence. The service is beyond comparison. The hotel itself has a very warm and comfortable feel to it including the rooms. I always entertain at the hotel restaurant and bar. They have an excellent menu and quality staff and bartenders that always enhance my dining experience. There is so much more that I could say but again, I will sum it up in one word. EXCELLENCE
June 13, 2014
Rated 4 out of 5 by Fitch415 Nice Summer Getaway
We’ve only stayed here during the summer, when it is probably quite a different crowd and atmosphere from the ski crowd. But we’ve always enjoyed our stays and love the comfortable luxury of the hotel after a day of hiking and exploring. The restaurant is particularly good and the menu never disappoints, and you’re steps away from the village for more basic options. Tip: make sure you get a 1-bedroom if you want a balcony; the studios apparently do not have that feature.
July 10, 2014
Rated 5 out of 5 by Hawaiiboy1973 5 Star Hotel with a 5 Star View
What an amazing hotel! First the snow covered mountains take your breath away and then when you reach the Hotel you are equally impressed. First Class service from the Valet and Doorman and then to the Front Desk. Theresa was waiting for me and welcomed me by name and acknowledged my Gold status. The free cocktail in Whitebark was a nice touch - and the White Chocolate Martini was perfect. I was upgraded to a suite with a kitchenette, fireplace, and a view that framed the mountains perfectly. If you are in the Mammoth area - the Westin Monache is a must!
October 17, 2012
Rated 4 out of 5 by VoCguy Great Hotel in a Great Location
Stayed at this hotel over the labor day weekend. Overall the facilities are fantastic...Great location within Mammoth Lakes..liked that I could walk out my door over to the village for entertainment and restaurants. Couple of nits...One, bar service poolside was inconsistent. One night they had bar service there...the next night there wasn't any...kind of bummed as it was nice after a day of hiking to come relax by the pool and have a cocktail. the other is that the room service menu was very lite...not a lot of offerings. Since there is a kitchenette in the room I can see why this may be the case but I would like to see more choices available there. Other then that...fantastic place, great experience. I will be going back for sure!
September 6, 2012
Rated 5 out of 5 by Pam30 One of the nicest hotels!
We really enjoyed our stay at the Westin in Mammoth Lakes. The hotel staff were really friendly and helpful. The room was awesome, more than expected. Really enjoyed the pool and jacuzzi in such a beautiful setting! Well run, well taken care of facility!
August 7, 2014
Rated 5 out of 5 by 3dayhiker The hotel stay was great!
Our view from the room overlooked the mountains and the pool area. After a day hiking in Mammoth and Yosemite it was nice to relax in the large Jacuzzis. We appreciated the large robes to get to/from the pool also.
We plal to use this hotel again
August 6, 2014
Rated 5 out of 5 by SkiierMike Excellent location with good staff.
We stayed at this hotel during a very busy time and the Front Office Mgr., Jennifer, was extremely helpful in securing our room and reservation. The staff went out of their way to help and answer any questions we had.
August 6, 2014