Rated 4 out of 5 by doinka52 Room with a view?
Staying for 5 nights in a hotel with 35% occupancy when we arrived (yes I found out) and we are given a room overlooking the parking deck??? Really...we ALWAYS stay here when we visit our daughter and her family and we are SPG members. I would expect a bit better than overlooking a parking lot. There are 4 sides to this hotel. This is not a preferred side when you are only at 35%. Disappointed. I did ask for another room so we were given one on the same side but on a higher floor. DUH!!!! Will definitely consider another hotel in the area next time. After all...I have a choice. Calling your 800 number allowed me a deal for 5 nights. Guess when you get a special rate you get the lesser acceptable rooms as far as a view. And...no...I do not sit and look out the window all day but it is a nice plus to have a decent view especially in a mostly empty hotel due to the holiday. Yes...the bed is nice.
December 3, 2013
Rated 3 out of 5 by WhatIsUpWithWestin I've stayed here before, but service changes every time I visit. I suggest you follow-up your reservation with a phone call to the front desk.
Great Westin hotel however, I had some sleepless nights & mornings due to a (loud) barking dog on my floor. Also, the night I checked-in was frustrating... After my international flight, 8 hrs, I inquired about room service. Some how this was a sign to the woman at the front desk to "vent" to me about how she was overworked & she proceeded to tell me her problems working at this hotel for about 15 minutes or so. I just wanted to get to my room and have some food & sleep. Food took over an hour, and my only happy comment about this is that the employee delivering the food seemed nice. If only the barking dog would have shut up, I wouldn't have bothered with this. I can put up with everything else, but "psychotic" hotel staff make me nervous.
November 3, 2013
Rated 5 out of 5 by Jess45 Hotel was great
The staff was friendly and the hotel was very clean. Great location too, close to everything.
December 10, 2013
Rated 4 out of 5 by teach Pros and Cons
This hotel is clean and well cared for. The staff is courteous and helpful. I needed a roll-away bed and they kindly upgraded me to a slightly larger room so the bed would fit. When we arrived, a call was made on the spot to bring the bed to the room. We dropped off our bags and went right out. When we arrived back hours later then bed was not there. I needed to speak again with the front desk to have it brought in. Many hotels in the area offer complimentary breakfast and wifi. This hotel does not. For the cost of this hotel, it should at a minimum offer free wifi. We were too busy to check out the pool, spa or other facilities. We visit family often and will probably use this hotel again.
August 10, 2012
Rated 5 out of 5 by 22182 Westin - Va Beach Town Center
Customer Svc rating? 10.
I slept through the alarm: Staff member came to my 12th floor room, knocked on the door...
December 8, 2013
Rated 4 out of 5 by matthew Great stay at the Westin in Virginia Beach
This is a super facility in a great location at Town Center in VA Beach. There are tons of great places to eat and shop close by. The staff was very friendly and took great care of my wife and I during a quick one night stay, The room was very clean and quiet. We appreciated the recognition as gold preferred and enjoyed the view from floor 15. Good job. Thanks very much.
February 27, 2012
Rated 5 out of 5 by Nicole84 Wonderful Stay and great parking options!
I had an excellent stay. I was pleasently welcomed by staff the minute I arrived. My room was upgraded to room 1502 and it was a delight! The room was comfortable and very clean. I would definitely recommend it and stay again.
I had one question, I saw the "green living" card and put that on my front door handle before 2am so housekeeping wouldn't have to restock on towels or turn down bed, etc. I saw that if I did that I would either get a voucher or 500 SPG points credited. Will I get 500 additional points added in addition to my 700 points listed on my check out folio? Thank you.
June 24, 2013
Rated 4 out of 5 by Runner5 Nice hotel, but what happened to the hot tub?
This is a beautiful hotel and very easy to find after a long drive. The rooms were big and clean and very comfortable. I did have a few negatives, though. We stayed there for a half marathon so the day before we went to use the hot tub only to find that it was no longer there, which was a disappointment. Next, I was preparing to leave my room to check out on the final day and housekeeping knocked on the door to clean the room. Shouldn't they have known I was checking out but hadn't yet? Then I went to check out and nobody was at the front desk to help me for quite some time.
March 19, 2013
Rated 1 out of 5 by DLS1574 Very Disappointed with the "water" …..
I chose Westin because of its reputation and comfort levels. I experienced nothing but problems for the 2.5 days that I stayed here. The hot water in the sink made an extremely loud and irritating noise while in use. Then, after that was "fixed"…the shower heads did not work at all…..I had to shower in a secondary room provided at the last minute….all while rushing to catch a plane.
November 18, 2013
Rated 5 out of 5 by cjleahkhloe Mrs
This hotel is a excellent choice
November 30, 2013
Rated 3 out of 5 by CPS1951 VA Beach Westin
You spend $160 for a night and the VA Beach Westin wants $2.50 for a bottle of water in your room. NOT EVERYONE IS ON AN EXPENSE ACCOUNT!!!
October 22, 2011
Rated 1 out of 5 by Saniii WORSE CUSTOMER SERVICE
I have never dealt with a Westin that was such low quality. Everything from start of our vacation to the end of our short visit which was cut even shorter due to the reason Westin did not deliver what was promised and is the norm with most Westins. We had to ask for iron, robe, and parking. I had an elderly parent with me that was put in harms way due to Westins negligence. I would not recommend this hotel if you have children or adults. Parking is a nightmare. When I asked why the response by the "supervisor" was: Ma'am this is a very congested area. I live in Northern Virginia I know what congestion is. I would not recommend this hotel at all. You can easily pay a third of the price they are charging and get the same experience.
July 8, 2013
Rated 4 out of 5 by Ali14 Housekeeping needs to be trained better
The hotel is beautiful but I had to change rooms because of the odor coming from the refrigerator cabinet had a very moldy smell which started to filter into my room by day two. The hotel changed my room no problem but the new room had had work done above the bathroom door and it had not been smoothed out and repainted. This room as well had a slight odor from the refrigerator cabinet but not as bad as the first one. Both rooms had stuff on the carpet (one even had a huge fingernail) and a lot of dust. I just think that whoever is in charge of housekeeping needs to checking every room. Other than that, the staff is amazing and friendly and always said hello when you walked by the front desk. I travel for a living so that was something I don't see much.
August 27, 2013
Rated 5 out of 5 by analytical0581 Excellent, but with notes....
I enjoyed my stay but the only complaints I have is that the room always seemed very hot and the air was not working. We had turned the temperature down to 45 degrees, when we first arrived, and when we left, the room temperature was still 79 degrees.
The only other issue is that the hotel did not give me any points for my stay. I am having to reach out to them and find out why. If there is a legit reason for this, it would have been nice to have this explained to me, at checkout, rather than me having to discover this on my emailed receipt.
June 3, 2013
Rated 3 out of 5 by hdm0945 Hotel service can improve
The front desk was not very helpful during check in, especially for a guest that is staying at this hotel for 2 weeks. There was one night that had no vacancies during my 2 week stay so instead of trying to help me book that night, the clerk at check in gave me a number to call to see if there were any vacancies. I think the clerk could have written my name down and followed up with me when vacancies became available.
October 23, 2013
Rated 4 out of 5 by Willis99 Good value, but needs some procedural help
Clean and efficient on arrival, great check-in experience, and upgraded tona suite due to Platinum status. Ordered room service at 11:30pm and I would suggest waiting until breakfast, as it was not a good experience. I have written a note to the Food & Bev mgr on the details. Mini-fridge is either leaking or is condensating as carpet was wet near it, didn't discover it til barefoot in the morning...that will wake you up!
Staff was nice and prompt, just need a few procedures outlined better and motivate the kitchen!
August 21, 2013
Rated 3 out of 5 by Epoxy Dirty Bathroom
Hotel and staff were nice, room was nice, good location but bathroom was dirty. It had multiple hairs in the shower, very dusty walls, dirty floors/grout and the sink had a huge crack that had just been glued back together. My brother thought the glue was water and wiped it with a towel and then dried his face off getting epoxy glue all over his face. Luckily, the towel only stuck to his face for a few hours. For $450+ for a 3 night stay this place lacked 4 star quality. I would have been happier at a "clean" 2 Star for $50/night.
May 21, 2013
Rated 4 out of 5 by DBA2012 Best Hotel in Virginia Beach
To be fair, Virginia Beach isn't exactly a hotbed of great hotels, but even if it were, the Westin in Town Center would hold its own. Nice, modern open lobby along with all the extra amenities you'd might want, clean and fresh public areas including the hallways leading to your rooms, and as is usually the case with Westin properties, tastefully done and comfortable rooms. The only thing that prevented me from offering a 5 star review is the fact that the baths are pretty ordinary. Great location too, in the middle of town center, with good restaurants within walking distance, a performance center next door, good shopping nearby, a cinema down the street, with easy access to Norfolk Airport and the beach. This would be my first choice for a stay in Virginia Beach.
March 12, 2013
Rated 4 out of 5 by teach Classy hotel
This hotel is clean and classy looking. It is difficult when booking via an 800 number and not directly with the hotel to get the exact room you are looking for. We changed rooms for the second night and paid for the upgrade. Although we are SPG members, I am not sure yet what it gets me when I am booking or registering at the hotel. I have not been a member long. It does not seem to be recognized when checking in or out. Everyone is courteous and helpful at this hotel. The main thing I would change is the fact that for a hotel of this class, the wifi should be included and not a daily charge of $10. Hotels of much lower class have free wifi, so certainly this hotel at the prices charged would make this part of the room stay, or a freebie for SPG members, at the least.
December 31, 2012
Rated 4 out of 5 by Leela888 great location, but strange housekeeping practices
Came to Virginia Beach for a wedding from the West Coast and decided we couldn't go wrong staying at a Westin. The room was nice enough. Very small bathroom, but very clean. Unfortunately, housekeeping knocked at our door at 8:30 am the next morning. This was 5:30 am our time, so we were not up. The woman was friendly and nice enough to return when we left for the day and we left her a nice tip for inconveniencing her. The next day - no housekeeping at all! This was despite the fact that we were only in the room from 2:30 Pm - 4:30 Pm. Had to go in search of fresh towels ourselves. The third morning, again the wake up knock at 9 am on a Sunday despite the fact that we were scheduled to check out at noon. Never ran into this problem before.
Aside from that, everyone was super friendly, the parking is FREE and there is a lot of good options for restaurants and shopping in walking distance. Pretty lobby.
October 14, 2013
Rated 2 out of 5 by pryerr The breakfast was the best part of our stay.
I've been contemplating writing this email for a whole week, I didn't want my frustration from the night that my fiancé and I stayed to boil over onto this so I apologize for the late notice. On nov 17th, we were traveling all day back from NYC visiting friends, trying to surprise my love I sneakily booked a room at the "4 Star Virginia Beach Westin" on the way home(so we could enjoy dinner and a solid nights stay in what was thought to be an amazing location). When we arrived at 11:30, exhausted and anxious I remind you, the front desk clerk could not find our reservation, that i booked no earlier than two hours prior to us arriving. I went back through my emails and showed her the confirmation, physically gave her my phone so she could look at the email. To no avail she still couldn't locate our reservation. At the point in time, I would imagine that the "above normal service standards" of the westin would take over, as in: The front desk woman calling reservations and attempting to problem solve for us. Figuring out what different options we had to still book a room, seeing that we have expressed that we were EXHAUSTED and not looking to depart from the hotel or at least attempting to sooth the situation at hand by some type of customer service small talk. None of the above happened, she looked at my fiancé and I in the face with a blank stare. She then asked if i wanted to get on the phone and call reservations to see if "I" could figure out the problem. ( Though in my head I thought to myself" This is a WESTIN, why am I about to do this woman's job?! I did not though, I politely went to the phone, then had to ask the woman to put in the number for reservations...) Once I settled the room rate for the night it is now after 12 am, we head up to the room thinking to ourselves, "FINALLY". Once we arrived in room 1103, I immediately head over to the mini fridge to put my fiancé's medicine in, but the fridge is not plugged in... I have to move the dresser to physically plug it in my self, which it self is not a big deal. When i moved the dresser, one of the legs holding the whole entertainment/dresser/tv stand/minifridge holder came off, and when i say came off i do not mean snapped because i moved it with force, cracked because the weight was to much, but literally as i moved our the left side of the dresser the leg fell off which caused the dresser to slam down on my foot and knee, which wouldn't have been so bad but i had to also CATCH your TV from falling over and hitting the ground. I've always heard that bad situations come in three's but i didn't believe it until what happened next. So my fiancé infuriated, calls down to the front desk to have us immediately moved to a new room it's 12:15, she hangs up the phone. Around 12:25 a man who seemed to be hotel security? Black suit and tie arrives upstair sluggishly walking to our room as i'm waiting outside the door now attempting to calm my fiancé down. He checks us in to the room next to us, 1102, takes note on the damaged dresser and apologizes for our inconveniences. He hands me a complimentary breakfast coupon for the next day, and then leaves (which we were now hesitant to even use). I do a quick check on the room, it's an upgrade from the room that we were in, BUT there are still cup stains on the furniture that had not been wiped down from the last guest, the mini fridge was not cold so i had to go and get ice to keep the medicine on and the chase that was in the corner, it's leather was cracking and pealing... At this time, now, one whole hour after we arrived at your virginia beach Westin, we are settled, in a mediocre room, exhausted mentally and physically, with our mood changed for the worse, looking forward to doing nothing but getting back in the car the next morning and heading right to our house... I figured that we should use the complimentary breakfast ( because what else could go wrong), thankfully breakfast was the nicest part of our stay... the service was great and the food was ok also. As easy going as an individual as I am, I can wholeheartedly say that we will never spend another dime at a Westin owned property, to me and my soon to be wife, it is just not worth it. Thank you for your time.. I've stayed at the Westin in coply square in boston, and had a marvelously time. But I did not think that the Westin Virginia Beach held up to your reputation as a company. The location is only about two years old and needs some serious improvements...
November 26, 2013
Rated 4 out of 5 by vblocal Mini Vacation
The hotel is located in a great area and the staff are very good. From the lobby you can tell you are in a highend hotel. Unfortunately the furniture in the room is low quality and looks to be 10-15 years old even though it is not. The bathroom is very nice however the amount of mold/mildew growing in the shower is very unpleasant. The water came out of the sink black and we had to let it run for sometime to clear up. Beds are nice and the view is the nicest one away from the beach.
July 5, 2013
Rated 3 out of 5 by Diane Dining Not Good
I have stayed at your hotel many time and was very disappointed with the restaurant and the room service this time. Sunday night there only a couple of items available on the menu in the dining room - excuse we had a busy weekend. Monday night ordered room service( late night dinner) was suppose to have 8 wings w vegetables - received 6 wings barely warm a little leaf of lettuce and a thin slice of pickle - extremely disappointed. Also went to marketplace - starbucks coffee was barely warm
February 20, 2013
Rated 1 out of 5 by jackfrost1302001 Living on the location
This hotel is in the best location to stay in the Norfolk area in my opinion (Pembroke). Unfortunately that is the only positive remark I can make for the hotel. Every other aspect of this hotel was below or far below what I would expect from a major hotel chain.
December 20, 2011
Rated 4 out of 5 by SweetTnIowa Gracious Management
I selected this hotel per the recommendation of a local resident. I was in VB for work. I've stayed at other Westin properties before and had no reason to doubt the recommendation. The hotel staff was excellent, the lobby area was nice, and self parking was convenient; but my initial room was disappointing. I was told the hotel had been renovated, but my room did not appear to be. The walls appeared to have dry wall dust (?) on them, and the carpet looked worn. The tub was chipped, and the bedding was wrinkled/ruflled-- not crisp.( Maybe this room was still being renovated?) I was truly disappointed considering the rate I was paying and that I had had a long day of airline travel to the east coast. Management did move me to another room (and did so graciously) upon my request. The second room was much better.
July 3, 2013
Rated 5 out of 5 by LopezFamily Comfortable, clean and beautiful
We were a family of four. Dad, Mom and teenagers. We loved the Westin at VA Beach. The location was perfect, only a 15 minute drive from the Boardwalk and I liked that we could get away from the crazyness of the beach. The concert, food and farmer's market was a great treat on Wednesday night in the front of the hotel. The fitness gym was awesome, I'll miss traveling to France on the stationary bike. Everyone was courteous and welcoming. See you next summer, for sure!
July 26, 2013
Rated 5 out of 5 by MaryMA Great location
I found the Westin Virginia Beach Town Center the perfect location and value for my stay. I was visiting my mother who recently moved to a retirement home in the area. The Westin is halfway between her home and the home of my sisters. They were easily able to accommodate re request for a room with 2 beds so my teenage son and I were perfectly comfortable. He has a sore neck from a recent injury but had the best night sleep he has had in months. Thank you Virginia Beach Westin!
December 29, 2012
Rated 5 out of 5 by JessJ Beautiful hotel
Great location, very good price for how lovely it is.
October 28, 2013
Rated 4 out of 5 by Williams12 Perfect location
Although not on the beach, the hotel is near great restaurants and shopping. The hotel was clean and has nice decor. But in the room we stayed in the tub did not drain well, so showers turned into mini baths. And the pool was not the greatest, good size but the water tasted like beach water and had sand at the bottom of the pool. Besides this we'd stay again, we'd just stay out of the pool. The staff was very accomodating. Overall the stay was nice.
August 8, 2012
Rated 4 out of 5 by jwill001 Nice fitness room upgrade
Finally upgraded the fitness room
October 25, 2013