The Westin Virginia Beach Town Center

  • 4535 Commerce Street
  • Virginia Beach,
  • Virginia
  • 23462
  • Estados Unidos
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Rated 4 out of 5 by 279 reviewers.
Rated 5 out of 5 by Alive for the Night It was mentally refreshing to be at a place you can unwind peacefully and in comfort. The accommodations where just right and as for check-in and check-out, the time were set at the perfect hour and reduced any stress associated with it. October 28, 2013
Rated 5 out of 5 by Awesome Location and Service This hotel is so very attractive. It is in a GREAT location, has a great staff and is very affordable and comfortable. It has many nice amenities and you really feel as if you are staying at a most upscale place. I WILL stay here EVERY TIME I visit Virginia Beach. December 22, 2011
Rated 3 out of 5 by Non-existent maid service We live in the area but decided to make the stay at this property a little weekend getaway since it was the Host hotel for a mud run my husband was doing early on a Sat morning. Check in was extremely slow. There was one person in line ahead of us but it still took 20 minutes. We were out of the room Sat morning from 0630-1100 and were surprised to return to a room still not made up. There were no maids in the halls either so extra coffee was out of the question. We were in the room for 2 hours and kept expecting the maid any minute. We were gone again from 1pm-3pm and still no service---even tho we passed her cleaning the room next door and said hello on our way out! My husband had to hunt her down for clean towels and coffee for the next morning. I made the bed myself. When we told the front desk,, they were unconcerned that we had to hunt down a maid. The location is great for restaurants within walking distance but the service was awful. For what we paid for the night, I would rather stay ocean front. We won't be back. August 15, 2012
Rated 5 out of 5 by Wonderful We really enjoyed our stay at this facility. The bed was soft as a cloud, the room was immaculate and the staff was friendly and helpful. I will stay here every time I visit the area. The parking area is a bit difficult to find if using GPS. December 7, 2011
Rated 4 out of 5 by Exceptional Staff This hotel is a great location and the staff is wonderful. The front desk was helpful and courteous. Lena, the waitress at the buffet, went out of her way to see that my requests were met. Overall a great experience. January 23, 2012
Rated 2 out of 5 by Disappointed Hotel is great location,but I see much slippage since previous stays. I'm unhappy having to wipe surfaces and pick up bits and pieces from the carpet before getting settled. June 24, 2013
Rated 1 out of 5 by Poor staff responsiveness Toilet dirty, no paper toilet, noise all nite long called they don't care, luggage rack missing, and more. Called multiple times same response we can do nothing about it February 18, 2013
Rated 3 out of 5 by Great location, Unclean rooms. I have stayed at this hotel multiple times over the last three months for business. The location is great, you are within walking distance of shops and restaurants. The gym is nice especially for a hotel, but I was not happy with the cleanliness of the rooms. Each room I stayed in smelled musty and was not cleaned very well, the bed was made but that was about all they did. Nothing was wiped down, and it appeared to have been that way for awhile. For the entire week I was there the toiletries were never replenished. Although the location is great I was disappointed with the cleanliness of the rooms. March 18, 2014
Rated 5 out of 5 by Disappointed I was really disappointed upon arrival when I was informed that the gym was closed for re-modeling. I travel and live out of a suitcase for days at a time. One thing that I try to do is enjoy a evening after work by getting a good workout. Although I was offered to use Town Center Fitness, it was about two blocks away and just somewhat of an inconvienence. The hours at the alternative was extremely short. I was out with my client and didn't have the opportunity to get to the gym on Saturday or Sunday due to their hours. I would have to think twice before returning to The Westin at Town Center in a few months when I return for a client visit. May 1, 2013
Rated 5 out of 5 by The hotel was extremely accomodating by providing a roll away bed with nice linens as the bed provided. The staff were professional and courteous. Excellent! I would only have enjoyed Spa Facilities during my stay! July 24, 2012
Rated 1 out of 5 by Bad Stay was not a good stay it could have been better. July 29, 2013
Rated 5 out of 5 by Hotel is comfortable and conveniently located Exceptional accomodations May 9, 2012
Rated 4 out of 5 by Good Westin This Westin is about what you would expect from the brand, clean and comfortable. Unfortunately the restaurant area is small-ish and was a little unorganized on both mornings during our stayed. Also, while we appreciated the breakfast vouchers, it would have been nice if our child was able to eat free as well. It seemed silly to comp. our two adult meals then have to pay for my daughter's pancakes separately. April 21, 2014
Rated 4 out of 5 by Beautiful facility The check-in staff forgot to offer a Starwood gift, but when I called about it later I received excellent service. As a platinum Starwood member, I received a room upgrade which was simply awesome. April 27, 2014
Rated 2 out of 5 by An unfortunate experience I usually have a great experience at the Westin in Virginia Beach, but I was very disappointed in my last visit. The first time I visited my status as a SPG member was instantly recognized. This trip the staff was friendly but I was just another guest to them. I checked in and headed to a room that smelled damp and there was a wet washcloth on the bed. GROSS. I have never been so grossed out by a hotel room. I called down to the front desk and after 10 minutes or so I was given another room. Although I appreciate the staff fixing the situation, it was very inconvenient after a long drive to have to pick up all of my luggage and take it to another room. I wish the bad experience stopped there. On my checkout day I was disturbed 3 times by housekeeping before noon, when my checkout was set for 3pm. I told them to come back at checkout but they repeatedly returned to try and clean the room. It was a very disappointing experience and the quality of a stay at the Westin is definitely not consistent. April 23, 2014
Rated 4 out of 5 by Disappointed at first, but has some great qualities! At first I was very disappointed! My room was not clean and overlooked the parking garage. The hallways were dirty as well. The internet wasn't working in the lobby and the room internet service was expensive and very slow. Overall, it was nothing outstanding like you normally expect with a Westin. I was so tired from the journey, that I just cleaned it myself and went to bed. On a positive note, very comfortable beds!! The location was great! Lots of fabulous restaurants, parking was free and very easy. Short 8 minute drive to the beach! I would stay here again just for the location, but they do need to work on the cleanliness. August 1, 2013
Rated 2 out of 5 by Not Pleased I stayed at the Westin with my boyfriend on a Saturday because a friend was having her wedding there. I had booked the romance package that was a king room, chocolate strawberries, sparkling wine, breakfast and a 4pm checkout, “subject to availability”. I had intentions of hosting some of the guests from the bridal shower in my room for champagne prior to the start of the wedding. Well we checked in and found that there was no mini ridge in the room. What hotel doesn't have a mini ridge in the room? How did that miss the room inspection prior to allowing me to check in? I went down to the man at the front desk and he said he would see what he could do. He also asked “What time did I want to stay till in the am?” and I said as late as possible. He had told me that 2pm was the best he could do. I understand that it was subject to availability, but don't ask how late I'd like to stay if I paid extra for 4pm check out. There also was no sort of compensation for my shorted checkout. Nearly an hour later he calls the room to tell me that they could hold my refrigerated items down stairs. For $260 a night I would like to not be inconvenienced with having to go down stairs for a cold drink, especially when I was hosting guests. When I told him I needed a ridge in the room, he told me that they didn't have any available. I told him I'm going to need to switch rooms and I needed to speak with a manger..they sent a ridge up. Right behind that was the wine and strawberries that were asked to be sent up when I checked in awhile ago. I called back down to get 4 more champagne glasses, and they never came. It was a good thing there was plastic cups in the room....The next day, I called to order our breakfast around 10am. We had a $50 credit. I ordered 2 pancakes, eggs, bacon & hash brown meals, 2 Orange juices, 2 waters & a fruit bowl. The meal came to $56 and I've had better breakfast at IHOP. They also forgot a plate of eggs, bacon & hash browns and the rest was all cold. My fruit salad was horrible. The strawberries were soft and the honeydew looked like it had been cut up days ago. I was very unhappy and they only reason I didn't have another sent up was because it took and hour and a half the first time. We ended up checking out around 1pm and got a real meal. The hotel was extremely clean however the customer service needs much improvement (and the food! which is way over priced for the quality). I will not recommend this hotel. July 25, 2012
Rated 3 out of 5 by Hotel not to par Did not know hotel was pet-friendly. Would not stay there again because of knowing animals are not hygienic to rugs and rooms (not knowing if our room had been used by a pet in the past), and the barking at night when guests were probably taking them out for a walk. Also, stains on rug, wallpaper worn in bathroom, no tv guide provided for room (mainly what show is on which station at which time) If newspaper provided for guests, it was not told to us when we registered. Staff mostly in lobby and store more interested in socializing than greeting guests when they walk in, or we wait till staff stops talking to other staff. December 31, 2012
Rated 3 out of 5 by Stay Recent stay was disappointed. Stayed for two nights and the second day we ran out of shampoo and body lotion. The staff didn't replace them. I've always stay at this hotel when I am in VA beach for the past five years. But this might be my last time. April 20, 2014
Rated 1 out of 5 by No Hot Water, Dirty We came for a long awaited getaway and were pleasantly expecting a comfortable, clean room. We liked the surrounding restaurant possibilities and enjoyed a late lunch across the street. As I was brushing my teeth and trying to get hot water from the faucet, black dirty water engulfed my toothbrush. We were tired and patiently awaited the plumbing problems be resolved. Bottom line is that there was NO HOT WATER! Cold room all night, icy cold water for morning shower. Dirty bathroom - makeup on toilet seat, dirty floor etc..... Dusty furniture. Bed not properly made up, felt short sheeted. Check out person told us lots of people were checking out. No help was offered. July 6, 2013
Rated 5 out of 5 by My experience was great! The hotel staff was extremely accommodating and attentive to my needs. The room was spacious and clean. April 18, 2014
Rated 3 out of 5 by Hotel was nice but the staff was lacking The Virginia Beach Westin is a comfortable hotel but the staff is below the standards of the hotel. The front desk staff wasn't particularly friendly nor helpful. It always seemed that my questions (restaurant recommendations, local transportation, etc) were an annoyance. I ordered room service a few mornings and the server neglected to tell me that there was a gratuity already included on the bill so I effectively double tipped each time. I felt taken advantage of. I notified the front desk of this and the person behind the desk shrugged her shoulders. Overall, the hotel is nice but the staff seems untrained. November 25, 2012
Rated 4 out of 5 by Very nice hotel This hotel was very nice. Very modern with lovely facilities. It seemed to be a bit understaffed but that is a problem everywhere. It is also in a great location. April 16, 2014
Rated 5 out of 5 by Room on 8th floor The room was very nice and clean but the HVAC was not working well. The temperature was set on 70 but it never felt cool in the room. April 14, 2014
Rated 3 out of 5 by Recent stay at Westin Towne Center Check in process was very good, front desk staff, Calvin, were excellent. However, there was no soap in the room! How can a hotel run out of soap. Totally unacceptable. Breakfast service was excellent. Again, staff at this hotel are very good. However, the food was very average to poor. This hotel needs to upgrade the food product. A plastic container of syrup should not be on every table. That's "diner" style, not acceptable for a business hotel. March 27, 2014
Rated 3 out of 5 by NON-Full Service Restaurant/Bar As a business traveler, I must say that I have not been to a Hotel that will not serve alcoholic beverages before 3:00 p.m. I had a business lunch at the restaurant the first day of my visit and was unable to purchase anything from the bar for lunch because it was not open until 3:00 p.m. My next meeting I took across the street to the restaurant that did have a full service restaurant. April 2, 2014
Rated 5 out of 5 by Westin Town Center I highly recommend the Westin because the hotel was beautiful and Calvin made our night. He was able to upgrade our room and give us the most amazing room we have ever stayed in at that Westin, which we go to frequently. Calvin spoke to us and got to know us and offered us two complimentary drinks from the bar. He really made our special night out even more special. THANK YOU CALVIN! April 1, 2014
Rated 4 out of 5 by Pros and Cons This hotel is clean and well cared for. The staff is courteous and helpful. I needed a roll-away bed and they kindly upgraded me to a slightly larger room so the bed would fit. When we arrived, a call was made on the spot to bring the bed to the room. We dropped off our bags and went right out. When we arrived back hours later then bed was not there. I needed to speak again with the front desk to have it brought in. Many hotels in the area offer complimentary breakfast and wifi. This hotel does not. For the cost of this hotel, it should at a minimum offer free wifi. We were too busy to check out the pool, spa or other facilities. We visit family often and will probably use this hotel again. August 10, 2012
Rated 5 out of 5 by No Internet This lovely hotel charges $10/day for internet!! In these times when even others offer it for free to its customers, it is hard to understand how Starwood can be so uncaring of their guests! Not a good place for business travel. If you don't care about internet or want to pay the daily fees it is a great place. December 27, 2013
Rated 4 out of 5 by Great stay at the Westin in Virginia Beach This is a super facility in a great location at Town Center in VA Beach. There are tons of great places to eat and shop close by. The staff was very friendly and took great care of my wife and I during a quick one night stay, The room was very clean and quiet. We appreciated the recognition as gold preferred and enjoyed the view from floor 15. Good job. Thanks very much. February 27, 2012
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