The Westin Virginia Beach Town Center

  • 4535 Commerce Street
  • Virginia Beach,
  • Virginie
  • 23462
  • États-Unis
  • Carte

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Rated 4 out of 5 by 286 reviewers.
Rated 1 out of 5 by mooncat7 No bellman at check in, room not ready at check in. Staff never saw travellers checks before. Room service awful, food disgusting. I wrote a note abou it, was told someone would contact me.... never heard! Engineer/ power problems... Staff and facility not enough staff for huge event! July 29, 2013
Rated 5 out of 5 by Fourth of July Vacation I stay at Westin (Starwood) resorts whenever possible and have a high expectation for hotels. I have been extremely impressed with the staff and facilities at this particular Westin. The facilities were immaculate, our stay was very relaxing and the staff was extremely attenative to our needs and requests (we had many). My family had a very special fourth of July thanks to Tim, Jay and everyone at the Westin VA Beach Townecenter. There were several little things the staff did that made a difference for us. From finding unique local diners to recommendations for fun acivities for the family - we appreciate the total service experience we received from the hotel. We specifically chose this hotel over the oceanfront due to great service we received in the past. In addition, there are a ton of great restaurants around, you avoid the hassle of the oceanfront and you are very central to so many Hampton Roads hotspots for family activities. We felt so strongly we recommended this hotel to our friends who joined us. July 10, 2012
Rated 3 out of 5 by Average Disappointed in room ~ hair on the bathroom floor which wasn't mine, a cigarette lighter under the bed, 1/2 empty water bottle in refrigerator, room service request paper already written on, broken toilet seat and one phone didn't work. Hotel was pretty, great location. March 11, 2013
Rated 5 out of 5 by Overall great stay The hotel is clean and well maintained. The staff is friendly and helpful. The best part was breakfast - I ordered eggs over medium with some trepidation, as most restaurants do not get them right. I recieved the most perfect, delicious over medium eggs I've ever had! June 18, 2012
Rated 5 out of 5 by Awesome Location and Service This hotel is so very attractive. It is in a GREAT location, has a great staff and is very affordable and comfortable. It has many nice amenities and you really feel as if you are staying at a most upscale place. I WILL stay here EVERY TIME I visit Virginia Beach. December 22, 2011
Rated 3 out of 5 by Non-existent maid service We live in the area but decided to make the stay at this property a little weekend getaway since it was the Host hotel for a mud run my husband was doing early on a Sat morning. Check in was extremely slow. There was one person in line ahead of us but it still took 20 minutes. We were out of the room Sat morning from 0630-1100 and were surprised to return to a room still not made up. There were no maids in the halls either so extra coffee was out of the question. We were in the room for 2 hours and kept expecting the maid any minute. We were gone again from 1pm-3pm and still no service---even tho we passed her cleaning the room next door and said hello on our way out! My husband had to hunt her down for clean towels and coffee for the next morning. I made the bed myself. When we told the front desk,, they were unconcerned that we had to hunt down a maid. The location is great for restaurants within walking distance but the service was awful. For what we paid for the night, I would rather stay ocean front. We won't be back. August 15, 2012
Rated 1 out of 5 by Not what I expect from Westin...or any Starwood hotel. The room was nice and clean as I would expect, and check-in was easy. Unfortunately, that was the extent of my expectations being met. We returned from dinner and I needed to run back to the car which was parked in the attached garage. I was informed that both elevators were out of order and I would have to go back outside the hotel and enter the garage from there. This was a slight inconvenience, but one that could be overlooked, at least until the next occured. The next morning I woke up and started the shower. Waited for several minutes but only cold water came out. I Found that this was hotel wide and the only solution offered was to move me to another room. That was hardly a solution as the whole hotel had the same problem. Fortunately I was departing, but had I been headed to lunch or a meeting I would have been even more upset that I either had to shower in cold water or not shower at all. In no way is this acceptable at a Westin, or at any hotel. A warm shower is an implied service provided when you stay in a hotel...especially when the rates are what they are at this hotel. Unfortunately, the staff did not feel the same way and had no solution. Virginia Beach is a large enough city that I will have no issue finding alternate lodging on my next visit. January 25, 2014
Rated 5 out of 5 by Alive for the Night It was mentally refreshing to be at a place you can unwind peacefully and in comfort. The accommodations where just right and as for check-in and check-out, the time were set at the perfect hour and reduced any stress associated with it. October 28, 2013
Rated 5 out of 5 by Wonderful We really enjoyed our stay at this facility. The bed was soft as a cloud, the room was immaculate and the staff was friendly and helpful. I will stay here every time I visit the area. The parking area is a bit difficult to find if using GPS. December 7, 2011
Rated 4 out of 5 by Exceptional Staff This hotel is a great location and the staff is wonderful. The front desk was helpful and courteous. Lena, the waitress at the buffet, went out of her way to see that my requests were met. Overall a great experience. January 23, 2012
Rated 2 out of 5 by Disappointed Hotel is great location,but I see much slippage since previous stays. I'm unhappy having to wipe surfaces and pick up bits and pieces from the carpet before getting settled. June 24, 2013
Rated 1 out of 5 by Poor staff responsiveness Toilet dirty, no paper toilet, noise all nite long called they don't care, luggage rack missing, and more. Called multiple times same response we can do nothing about it February 18, 2013
Rated 5 out of 5 by Disappointed I was really disappointed upon arrival when I was informed that the gym was closed for re-modeling. I travel and live out of a suitcase for days at a time. One thing that I try to do is enjoy a evening after work by getting a good workout. Although I was offered to use Town Center Fitness, it was about two blocks away and just somewhat of an inconvienence. The hours at the alternative was extremely short. I was out with my client and didn't have the opportunity to get to the gym on Saturday or Sunday due to their hours. I would have to think twice before returning to The Westin at Town Center in a few months when I return for a client visit. May 1, 2013
Rated 5 out of 5 by The hotel was extremely accomodating by providing a roll away bed with nice linens as the bed provided. The staff were professional and courteous. Excellent! I would only have enjoyed Spa Facilities during my stay! July 24, 2012
Rated 1 out of 5 by Bad Stay was not a good stay it could have been better. July 29, 2013
Rated 5 out of 5 by Hotel is comfortable and conveniently located Exceptional accomodations May 9, 2012
Rated 5 out of 5 by Regina The hotel far exceeding my expectations. The property was beautiful and the staff friendlly. May 12, 2014
Rated 4 out of 5 by Great gym features The virtual trails on the tread mills and the virtural bike rides were a great feature in the gym. The gym has had a make over, and has a good set of weight machines. You can get a good workout in this gym. The hotel is comfortable and clean. The restruant has some good dinner entrees, but the menu is limited, which is a detractor. May 6, 2014
Rated 3 out of 5 by Great location, Unclean rooms. I have stayed at this hotel multiple times over the last three months for business. The location is great, you are within walking distance of shops and restaurants. The gym is nice especially for a hotel, but I was not happy with the cleanliness of the rooms. Each room I stayed in smelled musty and was not cleaned very well, the bed was made but that was about all they did. Nothing was wiped down, and it appeared to have been that way for awhile. For the entire week I was there the toiletries were never replenished. Although the location is great I was disappointed with the cleanliness of the rooms. March 18, 2014
Rated 2 out of 5 by Nicely appointed hotel but too noisy Walls too thin and neighbors partied until after 1 AM... two calls to the front desk finally yielded some relief. Two nights later I received an unsolicited wake up call at 1208 AM from the automatic system. Not nice, not okay. 66% failure rate = unhappy customer. Room service: waiter very nice and friendly, food :(. May 5, 2014
Rated 2 out of 5 by Not Pleased I stayed at the Westin with my boyfriend on a Saturday because a friend was having her wedding there. I had booked the romance package that was a king room, chocolate strawberries, sparkling wine, breakfast and a 4pm checkout, “subject to availability”. I had intentions of hosting some of the guests from the bridal shower in my room for champagne prior to the start of the wedding. Well we checked in and found that there was no mini ridge in the room. What hotel doesn't have a mini ridge in the room? How did that miss the room inspection prior to allowing me to check in? I went down to the man at the front desk and he said he would see what he could do. He also asked “What time did I want to stay till in the am?” and I said as late as possible. He had told me that 2pm was the best he could do. I understand that it was subject to availability, but don't ask how late I'd like to stay if I paid extra for 4pm check out. There also was no sort of compensation for my shorted checkout. Nearly an hour later he calls the room to tell me that they could hold my refrigerated items down stairs. For $260 a night I would like to not be inconvenienced with having to go down stairs for a cold drink, especially when I was hosting guests. When I told him I needed a ridge in the room, he told me that they didn't have any available. I told him I'm going to need to switch rooms and I needed to speak with a manger..they sent a ridge up. Right behind that was the wine and strawberries that were asked to be sent up when I checked in awhile ago. I called back down to get 4 more champagne glasses, and they never came. It was a good thing there was plastic cups in the room....The next day, I called to order our breakfast around 10am. We had a $50 credit. I ordered 2 pancakes, eggs, bacon & hash brown meals, 2 Orange juices, 2 waters & a fruit bowl. The meal came to $56 and I've had better breakfast at IHOP. They also forgot a plate of eggs, bacon & hash browns and the rest was all cold. My fruit salad was horrible. The strawberries were soft and the honeydew looked like it had been cut up days ago. I was very unhappy and they only reason I didn't have another sent up was because it took and hour and a half the first time. We ended up checking out around 1pm and got a real meal. The hotel was extremely clean however the customer service needs much improvement (and the food! which is way over priced for the quality). I will not recommend this hotel. July 25, 2012
Rated 4 out of 5 by Disappointed at first, but has some great qualities! At first I was very disappointed! My room was not clean and overlooked the parking garage. The hallways were dirty as well. The internet wasn't working in the lobby and the room internet service was expensive and very slow. Overall, it was nothing outstanding like you normally expect with a Westin. I was so tired from the journey, that I just cleaned it myself and went to bed. On a positive note, very comfortable beds!! The location was great! Lots of fabulous restaurants, parking was free and very easy. Short 8 minute drive to the beach! I would stay here again just for the location, but they do need to work on the cleanliness. August 1, 2013
Rated 3 out of 5 by Hotel not to par Did not know hotel was pet-friendly. Would not stay there again because of knowing animals are not hygienic to rugs and rooms (not knowing if our room had been used by a pet in the past), and the barking at night when guests were probably taking them out for a walk. Also, stains on rug, wallpaper worn in bathroom, no tv guide provided for room (mainly what show is on which station at which time) If newspaper provided for guests, it was not told to us when we registered. Staff mostly in lobby and store more interested in socializing than greeting guests when they walk in, or we wait till staff stops talking to other staff. December 31, 2012
Rated 1 out of 5 by No Hot Water, Dirty We came for a long awaited getaway and were pleasantly expecting a comfortable, clean room. We liked the surrounding restaurant possibilities and enjoyed a late lunch across the street. As I was brushing my teeth and trying to get hot water from the faucet, black dirty water engulfed my toothbrush. We were tired and patiently awaited the plumbing problems be resolved. Bottom line is that there was NO HOT WATER! Cold room all night, icy cold water for morning shower. Dirty bathroom - makeup on toilet seat, dirty floor etc..... Dusty furniture. Bed not properly made up, felt short sheeted. Check out person told us lots of people were checking out. No help was offered. July 6, 2013
Rated 4 out of 5 by Good Westin This Westin is about what you would expect from the brand, clean and comfortable. Unfortunately the restaurant area is small-ish and was a little unorganized on both mornings during our stayed. Also, while we appreciated the breakfast vouchers, it would have been nice if our child was able to eat free as well. It seemed silly to comp. our two adult meals then have to pay for my daughter's pancakes separately. April 21, 2014
Rated 3 out of 5 by Hotel was nice but the staff was lacking The Virginia Beach Westin is a comfortable hotel but the staff is below the standards of the hotel. The front desk staff wasn't particularly friendly nor helpful. It always seemed that my questions (restaurant recommendations, local transportation, etc) were an annoyance. I ordered room service a few mornings and the server neglected to tell me that there was a gratuity already included on the bill so I effectively double tipped each time. I felt taken advantage of. I notified the front desk of this and the person behind the desk shrugged her shoulders. Overall, the hotel is nice but the staff seems untrained. November 25, 2012
Rated 4 out of 5 by Beautiful facility The check-in staff forgot to offer a Starwood gift, but when I called about it later I received excellent service. As a platinum Starwood member, I received a room upgrade which was simply awesome. April 27, 2014
Rated 2 out of 5 by An unfortunate experience I usually have a great experience at the Westin in Virginia Beach, but I was very disappointed in my last visit. The first time I visited my status as a SPG member was instantly recognized. This trip the staff was friendly but I was just another guest to them. I checked in and headed to a room that smelled damp and there was a wet washcloth on the bed. GROSS. I have never been so grossed out by a hotel room. I called down to the front desk and after 10 minutes or so I was given another room. Although I appreciate the staff fixing the situation, it was very inconvenient after a long drive to have to pick up all of my luggage and take it to another room. I wish the bad experience stopped there. On my checkout day I was disturbed 3 times by housekeeping before noon, when my checkout was set for 3pm. I told them to come back at checkout but they repeatedly returned to try and clean the room. It was a very disappointing experience and the quality of a stay at the Westin is definitely not consistent. April 23, 2014
Rated 3 out of 5 by Stay Recent stay was disappointed. Stayed for two nights and the second day we ran out of shampoo and body lotion. The staff didn't replace them. I've always stay at this hotel when I am in VA beach for the past five years. But this might be my last time. April 20, 2014
Rated 4 out of 5 by Pros and Cons This hotel is clean and well cared for. The staff is courteous and helpful. I needed a roll-away bed and they kindly upgraded me to a slightly larger room so the bed would fit. When we arrived, a call was made on the spot to bring the bed to the room. We dropped off our bags and went right out. When we arrived back hours later then bed was not there. I needed to speak again with the front desk to have it brought in. Many hotels in the area offer complimentary breakfast and wifi. This hotel does not. For the cost of this hotel, it should at a minimum offer free wifi. We were too busy to check out the pool, spa or other facilities. We visit family often and will probably use this hotel again. August 10, 2012
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